Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  
Direct Energy Logo

Direct Energy

c/o Compliance Department
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

United States
Customer Care
Go to Direct Energy:    Twitter  Facebook  LinkedIn Youtube     

Direct Energy Complaints & Reviews

Direct Energy - Harassment

Posted: 2015-09-18 by    Reviewer46858
Complaint Rating:  100 % with 1 votes
Switched from direct energy, ever since they call every day, twice a day. I told them I am not switching back, they continue to call, once it was 2am which was frightening, thinking something happened to family members. This is a disgrace and there should be a way to stop them or fine them....

Direct Energy - Ontario, Mississauga - Door to door water heater inspection

Posted: 2015-09-17 by    Reviewer63299
Complaint Rating:  0 % with 0 votes
September 17, 2015 - Mississauga Ontario and am reporting that a man knocked on my door and advised that he was from Direct Energy and needed to inspect the pipe for my water heater to ensure that it is the proper equipment for today's standards. I did not let him in. I do agree with sending...

Direct Energy - Alberta, Calgary - Legality of Business Name

Posted: 2015-09-16 by    Reviewer19575
Complaint Rating:  0 % with 0 votes
Many people have submitted there problems with this company so I'll just add mine as well.

Spoke with Alex ID#51125 who was in Guatemala. Any legal company would have given me their address but Alex would not do this. Gotta be a scam.

But this Direct Energy company...

Direct Energy - Alberta, Edmonton - Fraudulent American Middleman

Posted: 2015-08-02 by    rnitsuj
Complaint Rating:  0 % with 0 votes
DO NOT GO WITH DIRECT ENERGY!!! Save yourself money, time and frustration and shut the the door in the face of these door to door salesmen for this fraudulent American unnecessary middleman of a company! Edmonton. Said salesman had many claims at the door. I had to push for something in writting...

Direct Energy - Alberta, Peace River - Misleading sales rep., illegal/unauthorized charges

Posted: 2015-06-28 by    Andy120
Complaint Rating:  0 % with 0 votes
On April 14, 2015, an agent wearing a Direct Energy fleece and ID badge showed up at my door. He offered to consolidate my gas and electric bills (with no charge), which would save me administration costs. For the record, my regular energy provider is "Direct Energy Regulated Services, " and...

Direct Energy - Ontario, Toronto - charges

Posted: 2015-05-27 by    Mulcam
Complaint Rating:  0 % with 0 votes
I bought a house and inherited a hot water heater from Direct Energy (rental) We started experiencing the pilot light going out on a few occasions in a period of a week and we called for a technician to come out. He confirmed that the pilot light was going out and also the unit was leaking....

Direct Energy Home Services - Cancellation of Heating Protection Plan

Posted: 2015-05-11 by    S Elliott
Complaint Rating:  100 % with 2 votes
Verbal discussion on phone over 2 years ago for heating protection plan was to be able to cancel any time. Called to cancel in early April as heating protection plan no longer needed since new furnace and AC to be installed mid April. Informed unable to cancel plan as contract that automatically...

Direct Energy - Gas Delivery

Posted: 2015-04-24 by    MatchGirl
Complaint Rating:  0 % with 0 votes
Due to a error by Direct Energy, they sent Atco Gas to turn off gas service to my home on the morning of April 23. Direct Energy's database had 2 customers with my address. Several months ago I started receiving overdue bill notices for the other individual who is unknown to me. I marked...

Direct Energy - Ontario, Richmond Hill - Direct Energy charging me for a water tank that I never had

Posted: 2015-04-11 by    Fer1
Complaint Rating:  0 % with 0 votes
Direct Energy file number: 22965097 (they are charging me for a water tank that I never had)

So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until recently (Feb 2015) when I noticed a leak in boiling room. I called Direct Energy and as soon as their...

Direct Energy - Alberta, Grande Prairie - 1200 Bill 3 months after closing account

Posted: 2015-02-26 by    Vander3310
Complaint Rating:  0 % with 0 votes
Moved back home to Yellowknife paid bills for heat and power $500 closed account in Dec 15-2014 moved back and Yesterday receive a bill for 1200 for power and heat phoned in asked what the heck was going on i was told it was all good and up to date and account would be closed for new owners...

Direct Energy Group - Ontario, Ottawa - door to door salesman

Posted: 2014-11-13 by    N Leeson
Complaint Rating:  100 % with 1 votes
A man appeared at my door at 8:30 pm(black dark) and was wearing an ID badge and carrying a clipboard with "energy guide" information on it. I said I wasn't interested and he said "I have to talk to you to sign you off the list in your neighbourhood " and pointed to other houses in the...

Direct Energy - Alberta, Edmonton - Sales rep lied- fraud

Posted: 2014-10-02 by    Fifisnowflake
Complaint Rating:  100 % with 2 votes
After having one of their door to door sales reps come to my house and PROMISED that the early exit fees would be waived from another co., I signed up. This rep sat in my house, asked to have a soda, if she could have something to eat, told me how to renovate my house, and if I could fraudulently...

Direct Energy Home Services Ontario - Ontario, Markham - Warranty documents

Posted: 2014-08-13 by    safara11
Complaint Rating:  0 % with 0 votes
On February 14th, 2006, we contacted home.services.ontario@directenergy.com regarding an estimate about shingle roof replacement. Their authorized renovator representative on February 23 and offered us the following warranty options:
- 25 year at a cost of $14, 706.31
- 35 years...

Direct Energy - Alberta, Grande Prairie - Customer service rep

Posted: 2014-06-27 by    Penny222
Complaint Rating:  0 % with 0 votes
I called to get my services disconnected. The first time I tried the line went dead. The. Tried again and got a customer service rep by the name of REN. We got through what we had set out to do. Then at the end of the conversation after our goodbyes...she thought I hung up. That's when...

Direct Energy - Protection Plan - Ontario, Hamilton - Billing / harassing

Posted: 2014-06-22 by    GR000
Complaint Rating:  100 % with 1 votes
Had direct energy protection plan in my old house, called them in April 2013 to cancel it as I purchased a brand new house in Milton. CSR asked and I explained her that brand new home already have warranty from builder, she understood and cancelled without explaining or telling me any charges...

Direct Energy - Alberta, Edmonton - Billed but never signed up

Posted: 2014-05-13 by    JLB89
Complaint Rating:  100 % with 1 votes
We moved to a new place in 2011 renting through the company Westcorp. While we lived in this unit we paid gas bills to Just Energy and had no problems. In July 2013 we moved to a different, better unit, again through Westcorp. When we moved we asked for our gas and electric to be transferred....

Direct Energy - Ontario, London - Water heater

Posted: 2014-05-11 by    Phillrodrigues79
Complaint Rating:  100 % with 1 votes
With regards to the water heater from direct energy, I regret to inform that we have been without water heating since Thursday evening (3 days and counting).

The repairman showed up at 18:30 of Friday (may 9th) and informed me that a spare part had to be shipped in order for him...

Direct Energy - Alaska, Houston - Terrible customer service and service

Posted: 2014-04-30 by    KPate
Complaint Rating:  0 % with 0 votes
I called Direct Energy to find out why my bill was suddenly very high. They outsource their customer service to India. I got this Indian woman who declared she had to have my husbands social security number to look at my account. I told her, you have my address, phone, email, account number...

Direct Energy - Ontario, Toronto - Abismal Service and Issue Resolution

Posted: 2014-04-15 by    user689
Complaint Rating:  0 % with 0 votes
Direct Energy is possibly the worst company we have ever dealt with. We had an issue with one of their water tanks and it has taken literally MONTHS to resolve it. We have been told so many different answers and then threatened with huge payments for a water heater WE DO NOT RENT OR OWN. Every...

Direct Energy Home Services - Billing

Posted: 2014-04-04 by    ANOTHER SYSTEM ERROR
Complaint Rating:  0 % with 0 votes
Shortly after having a new hot water tank installed from Direct Energy...the nightmares started...
-Wrong monthly fees being billed
-Numerous calls to correct
-Hang ups from their customer service agents
-Many system errors with their billing department

Share with Others

Contact Us


Foreclosure Scams Prey on Homeowners
Foreclosure Scams Prey on Homeowners
more videos More Videos
RSS Feed

Reply to