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Direct Energy Customer Care Service

Direct Energy, LP

12 Greenway Plaza, Suite 600
United States - 77046

Customer Support Phone Numbers

+1 972 373 2216 0 0
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Direct Energy Complaints & Reviews

Direct Energy - Ohio, Columbus / Natural Gas and Electric

ChrisS1970 on 2016-01-19
I signed up summer of 2015, the condo I was renting was sold in November of 2015. I called and cancelled and on 12/2/15 got my first and only cancellation fee bill from Direct Energy. I was told to fax them documents, I did, called back and was told to fax more different document...

Direct Energy / Door to door Salseman

Reviewer54807 on 2016-01-18
Date of occurrence: 01/16/2015 Area: Canton, MI Couple of agents of Direct energy came to my house on Saturday evening and asked if I had any wrong energy recovery charges on my bills( which are actually a legitimate charge I came to know later)? and then asked me to give them my account...

Direct Energy / Illegal practices

Reviewer16566 on 2016-01-08
December 2014 a Direct Energy representative came to the door and I mistakenly signed up for their Comfort and Control (?) plan. I realized the mistake the next day and called to cancel; the law requires a 10 day "cooling off" period to allow customers to cancel registration to a utility...

Direct Energy / Electric service

goldnlady69 on 2015-12-23
To anyone considering using Direct Energy beware of the "invisible" contract they will have with you for 2 to 3 years! I never signed anything saying such a thing & when I found out their rate was much higher than my regular electric supplier I cancelled them. At that time or no other wa...

Direct Energy / Harassment

Reviewer46858 on 2015-09-18
Switched from direct energy, ever since they call every day, twice a day. I told them I am not switching back, they continue to call, once it was 2am which was frightening, thinking something happened to family members. This is a disgrace and there should be a way to stop them or fine them. Why is this allowed.

Direct Energy - Ontario, Mississauga / Door to door water heater inspection

Reviewer63299 on 2015-09-17
September 17, 2015 - Mississauga Ontario and am reporting that a man knocked on my door and advised that he was from Direct Energy and needed to inspect the pipe for my water heater to ensure that it is the proper equipment for today's standards. I did not let him in. I do agree with sending people door to door requesting entrance.

Direct Energy - Alberta, Calgary / Legality of Business Name

Reviewer19575 on 2015-09-16
Many people have submitted there problems with this company so I'll just add mine as well. Spoke with Alex ID#51125 who was in Guatemala. Any legal company would have given me their address but Alex would not do this. Gotta be a scam. But this Direct Energy company wasn't the Direct Energy...

Direct Energy - Alberta, Edmonton / Fraudulent American Middleman

rnitsuj on 2015-08-02
DO NOT GO WITH DIRECT ENERGY!!! Save yourself money, time and frustration and shut the the door in the face of these door to door salesmen for this fraudulent American unnecessary middleman of a company! Edmonton. Said salesman had many claims at the door. I had to push for something in...

Direct Energy - Alberta, Peace River / Misleading sales rep., illegal/unauthorized charges

Andy120 on 2015-06-28
On April 14, 2015, an agent wearing a Direct Energy fleece and ID badge showed up at my door. He offered to consolidate my gas and electric bills (with no charge), which would save me administration costs. For the record, my regular energy provider is "Direct Energy Regulated Services, "...

Direct Energy - Ontario, Toronto / charges

Mulcam on 2015-05-27
I bought a house and inherited a hot water heater from Direct Energy (rental) We started experiencing the pilot light going out on a few occasions in a period of a week and we called for a technician to come out. He confirmed that the pilot light was going out and also the unit wa...

Direct Energy Home Services / Cancellation of Heating Protection Plan

S Elliott on 2015-05-11
Verbal discussion on phone over 2 years ago for heating protection plan was to be able to cancel any time. Called to cancel in early April as heating protection plan no longer needed since new furnace and AC to be installed mid April. Informed unable to cancel plan as contract that...

Direct Energy / Gas Delivery

MatchGirl on 2015-04-24
Due to a error by Direct Energy, they sent Atco Gas to turn off gas service to my home on the morning of April 23. Direct Energy's database had 2 customers with my address. Several months ago I started receiving overdue bill notices for the other individual who is unknown to me. I...

Direct Energy - Ontario, Richmond Hill / Direct Energy charging me for a water tank that I never had

Fer1 on 2015-04-11
Direct Energy file number: 22965097 (they are charging me for a water tank that I never had) So, I purchased my house on May 2012. I paid my Enbridge/Direct Energy bills until recently (Feb 2015) when I noticed a leak in boiling room. I called Direct Energy and as soon as their technician...

Direct Energy - Alberta, Grande Prairie / 1200 Bill 3 months after closing account

Vander3310 on 2015-02-26
Moved back home to Yellowknife paid bills for heat and power $500 closed account in Dec 15-2014 moved back and Yesterday receive a bill for 1200 for power and heat phoned in asked what the heck was going on i was told it was all good and up to date and account would be closed for new...

Direct Energy Group - Ontario, Ottawa / door to door salesman

N Leeson on 2014-11-13
A man appeared at my door at 8:30 pm(black dark) and was wearing an ID badge and carrying a clipboard with "energy guide" information on it. I said I wasn't interested and he said "I have to talk to you to sign you off the list in your neighbourhood " and pointed to other houses in...

Direct Energy - Alberta, Edmonton / Sales rep lied- fraud

Fifisnowflake on 2014-10-02
After having one of their door to door sales reps come to my house and PROMISED that the early exit fees would be waived from another co., I signed up. This rep sat in my house, asked to have a soda, if she could have something to eat, told me how to renovate my house, and if I could...

Direct Energy Home Services Ontario - Ontario, Markham / Warranty documents

safara11 on 2014-08-13
On February 14th, 2006, we contacted home.services.ontario@directenergy.com regarding an estimate about shingle roof replacement. Their authorized renovator representative on February 23 and offered us the following warranty options: - 25 year at a cost of $14, 706.31 - 35 years at a cost of...

Direct Energy - Alberta, Grande Prairie / Customer service rep

Penny222 on 2014-06-27
I called to get my services disconnected. The first time I tried the line went dead. The. Tried again and got a customer service rep by the name of REN. We got through what we had set out to do. Then at the end of the conversation after our goodbyes...she thought I hung up. That'...

Direct Energy - Protection Plan - Ontario, Hamilton / Billing / harassing

GR000 on 2014-06-22
Had direct energy protection plan in my old house, called them in April 2013 to cancel it as I purchased a brand new house in Milton. CSR asked and I explained her that brand new home already have warranty from builder, she understood and cancelled without explaining or telling me any...

Direct Energy - Alberta, Edmonton / Billed but never signed up

JLB89 on 2014-05-13
We moved to a new place in 2011 renting through the company Westcorp. While we lived in this unit we paid gas bills to Just Energy and had no problems. In July 2013 we moved to a different, better unit, again through Westcorp. When we moved we asked for our gas and electric to be...

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