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Direct Energy

c/o Compliance Department
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
United States
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Direct Energy Complaints & Reviews

Direct Energy Group - door to door salesman

Posted: 2014-11-13 by    N Leeson
Complaint Rating:  0 % with 0 votes
A man appeared at my door at 8:30 pm(black dark) and was wearing an ID badge and carrying a clipboard with "energy guide" information on it. I said I wasn't interested and he said "I have to talk to you to sign you off the list in your neighbourhood " and pointed to...
Complaint comments Comments Complaint country Canada Complaint category Appliances

Direct Energy - Sales rep lied- fraud

Posted: 2014-10-02 by    Fifisnowflake
Complaint Rating:  100 % with 1 votes
After having one of their door to door sales reps come to my house and PROMISED that the early exit fees would be waived from another co., I signed up. This rep sat in my house, asked to have a soda, if she could have something to eat, told me how to renovate my house, and if I could fraudulently...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy Home Services Ontario - Warranty documents

Posted: 2014-08-13 by    safara11
Complaint Rating:  0 % with 0 votes
On February 14th, 2006, we contacted home.services.ontario@directenergy.com regarding an estimate about shingle roof replacement. Their authorized renovator representative on February 23 and offered us the following warranty options:
- 25 year at a cost of $14, 706.31
- 35 years...
Complaint comments Comments Complaint country Canada Complaint category Roofing

Direct Energy - Customer service rep

Posted: 2014-06-27 by    Penny222
Complaint Rating:  0 % with 0 votes
I called to get my services disconnected. The first time I tried the line went dead. The. Tried again and got a customer service rep by the name of REN. We got through what we had set out to do. Then at the end of the conversation after our goodbyes...she thought I hung up. That's when...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Protection Plan - Billing / harassing

Posted: 2014-06-22 by    GR000
Complaint Rating:  0 % with 0 votes
Had direct energy protection plan in my old house, called them in April 2013 to cancel it as I purchased a brand new house in Milton. CSR asked and I explained her that brand new home already have warranty from builder, she understood and cancelled without explaining or telling me any charges...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Billed but never signed up

Posted: 2014-05-13 by    JLB89
Complaint Rating:  0 % with 0 votes
We moved to a new place in 2011 renting through the company Westcorp. While we lived in this unit we paid gas bills to Just Energy and had no problems. In July 2013 we moved to a different, better unit, again through Westcorp. When we moved we asked for our gas and electric to be transferred....
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Water heater

Posted: 2014-05-11 by    Phillrodrigues79
Complaint Rating:  0 % with 0 votes
With regards to the water heater from direct energy, I regret to inform that we have been without water heating since Thursday evening (3 days and counting).

The repairman showed up at 18:30 of Friday (may 9th) and informed me that a spare part had to be shipped in order for him...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Alaska, Houston - Terrible customer service and service

Posted: 2014-04-30 by    KPate
Complaint Rating:  0 % with 0 votes
I called Direct Energy to find out why my bill was suddenly very high. They outsource their customer service to India. I got this Indian woman who declared she had to have my husbands social security number to look at my account. I told her, you have my address, phone, email, account number...
Complaint comments Comments Complaint country United States, Alaska, Houston Complaint category Utility Services

Direct Energy - Abismal Service and Issue Resolution

Posted: 2014-04-15 by    user689
Complaint Rating:  0 % with 0 votes
Direct Energy is possibly the worst company we have ever dealt with. We had an issue with one of their water tanks and it has taken literally MONTHS to resolve it. We have been told so many different answers and then threatened with huge payments for a water heater WE DO NOT RENT OR OWN. Every...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy Home Services - Billing

Posted: 2014-04-04 by    ANOTHER SYSTEM ERROR
Complaint Rating:  0 % with 0 votes
Shortly after having a new hot water tank installed from Direct Energy...the nightmares started...
-Wrong monthly fees being billed
-Numerous calls to correct
-Hang ups from their customer service agents
-Many system errors with their billing department
BLAH...
Complaint comments Comments Complaint country Canada Complaint category Unauthorized Charges

Direct Energy Home Services - Water Heater

Posted: 2014-03-24 by    purplemusic
Complaint Rating:  0 % with 0 votes
In 2010, our furnace had problem, so, we called the service. The man came, he took a look, he said our furnace was old, we should the advantage to install a new one and get the water heater free(the programme they were running in that year). Since I was working full-time, only my parents at...
Complaint comments Comments Complaint country Canada Complaint category Appliances

Direct Energy - Ohio, toronto - DE breaks. my boiler and uses toilet brushes to clean it

Posted: 2014-02-15 by    class action suit -im ready-
Complaint Rating:  0 % with 0 votes
I am a gas technician, insured and hold a. Valid license. I was out of the country and asked Direct energy to come in and service my boiler. The first installer walked out on the job when he got caught that he didn't clean the heat exchanger. The second installer with manager break my boiler...
Complaint comments Comments Complaint country Canada, Ohio, toronto Complaint category Contractors

Direct Energy - Contract and Fees

Posted: 2014-01-21 by    Do your research first...
Complaint Rating:  0 % with 0 votes
We had a reliance home service hot water tank and were getting a new a/c unit.
So the mechanical contractor suggested a new hot water tank...same size, same monthly fee. We said perfect all new gas products along with our complete home reno.
BUT as we should have known always a...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Water Heater Rental

Posted: 2013-12-17 by    Direct Energy Sucks
Complaint Rating:  0 % with 0 votes
Here's my letter to Direct Energy. Since I never got a response from them, I figured I'd share as a warning to others:

I am writing to make you aware of what sort of customer service you are providing.

We noticed on October 11th that the water heater was...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy - Continued billing after move

Posted: 2013-11-10 by    Huggs11
Complaint Rating:  0 % with 0 votes
My husband and I moved to Edmonton for work in 2010. We had Direct Energy for both our electricity and gas and while we lived there everything was fine. In September 2010 we moved so I cancelled our services by calling the only number on our bill. I was informed that both our gas and electricity...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Direct Energy Home Services - Ontario, Toronto - Contract misrepresentation

Posted: 2013-09-17 by    Mrs Kevin Holwell
Complaint Rating:  0 % with 0 votes
When I tried to cancel services that no longer apply to our home situation I called the company and I was told that I would still have to pay for the services until next May. Apparantely the contract was automatically renewed in May but they don't tell you to cancel services you don't...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Utility Services

Direct Energy - Texas, Dallas - electricity

Posted: 2013-08-09 by    in the dark and freezing
Complaint Rating:  8 % with 13 votes
direct energy changed the phone number on my account with out my knowledge. they called a complete stranger and gave my account information for months. the person whom they were calling even notified them of the error several times and they neither fixed it nor contacted me to verify. my electricity...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Utility Services

Direct Energy Power To Go - Texas, Houston - refusal to stop billing for closed account

Posted: 2013-08-09 by    Esaia Morris
Complaint Rating:  0 % with 0 votes
We stopped paying on the pre paid electricity service on July 24 expecting the money to cover us until the move out date of July 31st. Since July 31st, they turned off the service and keep charging us when we don't live there and will not deactivate the account. The electronic menu over...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Unauthorized Charges

Direct Energy - Texas - CSR Fired for Helping Over-Billed Customers

Posted: 2013-04-07 by    raydpratt
Complaint Rating:  100 % with 1 votes
I have knowledge about the over-billing of electricity customers in Texas, and I believe that the problem is related to "smart meters, " the relatively new digital meters that can be read and operated remotely by utility companies.
I worked for APAC Customer Services, Inc.,...
Complaint comments Comments Complaint country United States, Texas Complaint category Other

Direct Energy - Ontario - Scam

Posted: 2012-11-05 by    DirectEnergyVictim
Complaint Rating:  50 % with 2 votes
Check your furnace warranties FIRST before agreeing to pay for any parts/labour. We just learned that we almost got scammed a third time on Direct Energy service call. Our furnance is about 11-12 yrs old but when it was 3 or 4 yrs old, we contacted Direct Energy for service. Apparently, water...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Scam & Fake Checks

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