KIA Finance
reviews and complaints

So, let's talk about KIA Finance, also known as kmfusa.com. Honestly, their payment website is just straight up trash. Like, come on guys, how hard is it to make a button turn green or at least have a pop-up to confirm your payment? Nope, not with KMFUSA. Instead, you press "verify" and the website just freezes for what feels like an eternity. And don't even get me started on making accidental double payments - it's too damn easy! There's no automated message saying "hey, we got your payment, thanks", so you're just left wondering if your payment went through or not.

And the icing on the cake? When I call their representative to sort out my double payment debacle, they can't even see any record of my payment history. So, I make a freaking third payment. And what happens next? They quickly take all three payments out of my account within 24 hours but won't give me my money back for 16 days. WHO DOES THAT?!

Honestly, KIA Finance needs to pull their act together and hire someone to redo their payment website ASAP. It's 2021, people - we deserve better than this.

Hey guys, let me tell you about my experience with KIA Finance! First off, I just wanna say that I love my 2014 Kia Rio - it's been my trusty steed for years now. Unfortunately, I hit a bit of a rough patch with cash flow recently and found myself unable to make my car payments on time. I tried applying for unemployment to help me out, but was turned down because apparently I don't make enough money to qualify. How does that even make sense?

Anyway, I was feeling pretty down and out about the whole thing until I decided to reach out to KIA Finance for some help. To be honest, I wasn't expecting much - I mean, what company goes out of their way to help their customers these days? But to my surprise, the folks at KIA Finance were incredibly kind and understanding. They worked with me to come up with a new payment plan that fit my budget and didn't force me to choose between paying my car payment and buying groceries.

Now, I know I'm just one customer out of many, but to me this small act of kindness means a lot. I've seen other companies making big waves with their customer service, but KIA Finance doesn't seem to get as much attention for the good work they do. Regardless, I want to shout from the rooftops that KIA cares about us regular folks who might be struggling from time to time.

So if you're like me and have had some financial hiccups, I highly recommend reaching out to KIA Finance for help. They might just surprise you with their kindness and willingness to work with you. Thanks, KIA - you've got a lifelong customer in me!

I gotta be honest with you guys, KIA Finance is really starting to try my patience. I've been dealing with their customer service and collections department and it's been an absolute nightmare. Like, seriously, it's been a total poop show.

I moved to a new state and these guys somehow managed to pay my property taxes to the WRONG STATE. Like, how does that even happen? Needless to say, it was a total headache trying to get them to request a refund. And guess what? They never even did it. So I had to take matters into my own hands and go straight to the county to get it sorted out.

But wait, it gets better. Now they're claiming that they never even received the refund! So I dug through all my paperwork and found the cancelled check from the county and faxed it over to them. But of course, they're saying they never got it. It's like they're deliberately trying to make my life a living hell, you know?

I don't even know what to do at this point. I'm so fed up that I've been in tears for months now. They keep harassing me about this $450 that I don't even owe them! And I'm just like, dude, leave me alone already.

Honestly, I'm seriously considering filing a complaint with the Better Business Bureau. I mean, this is just ridiculous. And to top it all off, I don't think I'll ever buy a KIA again after this experience. It's just not worth the headache.

So, let me tell you about my experience with KIA Finance. I love my KIA car and have been making my payments on time each month. In fact, I even made an early payment for the month of January on the 12th of the month. I was feeling pretty good about the whole thing until I got hit with a double payment.

It turns out that KIA Finance processed a payment without my authorization just a few days before my actual payment was due on the 24th of January. I didn't even have auto payments set up, so I was confused about how this could happen. When I called to sort it out, they told me that I made the payment over the phone, but I knew that wasn't true because I always pay online.

To make matters worse, the payment they took was a few dollars off from my usual payment amount. I was beyond frustrated and asked for a refund, which they said they'd send through the mail. It just didn't make sense to me. If they could take my money out without asking, why couldn't they put it back the same way?

I waited patiently for 6-10 business days, but still no check in the mail. I called them again and they said they'd send it again. At this point, I was so fed up with the whole situation. I just wanted my money refunded and for this whole ordeal to be over.

Overall, I've had a pretty negative experience with KIA Finance. I hope they can get their act together and ensure this doesn't happen to anyone else in the future.

Okay, so let me just start by saying that KIA Finance (kmfusa.com) is, well, not my cup of tea. I don't even want to give them one star, but I guess I should just to be fair (or unfair, depending on how you look at it).

Let me tell you a little story. So, my hubby and I were in the market for two new cars and we stumbled upon this dealership in OM Maryland. It seemed alright at first, but then things went downhill pretty quickly. You see, when they paid off the balances of our old cars, they messed up and shorted the finance groups. Ugh, can you believe it? And you know what that means? Yup, it negatively impacted my credit score. As if life wasn't hard enough already, right?

So, I had to spend weeks (yes, weeks!) as a go-between for these people, trying to sort out the mess they created. And if that wasn't bad enough, MONTHS later they call me up asking how to get the title from the previous finance loan holder. I mean, come on! Do they not know what they're doing or what?

But wait, it gets better (or worse, depending on how you look at it). My husband lost his job and we were struggling to make the payments. We didn't ask for anything free, just a little bit of time to get the money together. But what did they do? They refused to help us out. Instead, they piled on the late fees and before we knew it, they were over 50 bucks. And let me tell you, the people on the phone were not very friendly. In fact, they were downright rude.

Now, I've been doing business with these guys for over 5 years and this is how they treat me? Unbelievable. Needless to say, I will never be doing business with KIA Finance again. And neither should you. Run far, far away my friends. Trust me, it's not worth the headache.

I've been dealing with KIA Finance (kmfusa.com) since 2020 (you know, since Covid hit us hard) and I gotta say, their website is a nightmare. Seriously, it takes anywhere from 10 minutes to almost two hours to load, and sometimes it doesn't even load at all. What is this, the Stone Age? I mean, come on.

But wait, there's more. Let me tell you about the payments. So, I make a payment and I get the email saying it went through, but surprise surprise, it actually didn't. And guess whose responsibility it is to figure it out? Yup, yours truly. I gotta research it myself each time. And then when I call them up to figure out what's going on, they tell me it's because there were no funds in my account. But get this, my bank denies this and I know for a fact that there are funds in my account because I always pay when I get paid. What kind of shoddy operation are they running over there?

Oh, and let's not forget about the account locks. Man, I swear they do that on purpose just to make it hard for me to make a payment. It's like they want me to call and pay an extra $10 for the convenience of paying on the phone. But when am I supposed to do that, during my working hours? 'Cause they sure aren't open for people during normal non-working hours. That's not convenience, that's a pain in my rear.

And then there's the whole bank info thing. They've lost my current bank information on multiple occasions and used my old bank info that I haven't had for over three years. You can imagine how well that worked out for me. Missed payments left and right, all because they can't keep track of their own records.

And as if all that weren't bad enough, KIA tried to repo my car not once, but TWICE. I mean, seriously? Today is the second time and I know I'm gonna have to cough up another $2000 just to get my car back. It's like they're out to get me.

All in all, I really hate KIA and their services. I will never buy a KIA car as long as I live. It's like they're just money/power hungry and they don't give one iota about their customers. Avoid them like the plague.

Wow, I had a terrible experience with KIA Finance (kmfusa.com). To put it mildly, I am thoroughly disappointed with their service. From start to finish, my experience with them was nothing but a nightmare and I can't believe I even got involved with them in the first place.

My car, a telluride, was written off while it was parked in our driveway in the dead of night while we were sleeping. Obviously, we were devastated and called KIA right away to inquire about using our gap insurance. To our shock, they denied our claim and told us to use our car insurance instead. We were not familiar with how gap insurance works, so we followed their advice and used our car insurance policy.

Progressive, our car insurance provider, paid KIA the value for the SUV. However, one year later, we received a call from KIA asking for more money- a whopping $1800 amount, which is a huge financial burden for us. A few months later, they called us again and said that there was an insurance deficiency, and demanded that we pay another $6800, which is beyond ridiculous! We tried to tell them to contact our insurance provider, but they insisted that we pay the sum immediately.

Needless to say, KIA's customer service was deplorable. They called us every week and harassed us for months on end. It was becoming unbearable, and they threatened to charge off our accounts. The charge-off date was January 11, 2022, but even then, they didn't stop their harassment. Finally, my insurance provider gave them a call and paid off the $6800. But wait, there's more! They raised the amount to $7400, claiming it was a miscellaneous charge.

I am appalled by KIA's behavior. They made a fortune from the sale of my car, and yet, they still pursued us for additional money. If only they had allowed us to use our gap insurance, this whole situation could have been avoided. I will not recommend buying cars from KIA; they are a rip-off and their service is terrible. All they care about is making money off the backs of hard-working individuals like us. I am considering suing them for all the stress they put us through for the past eight months. It was a nightmare and I hope no one else has to go through it.

So, I had this car that I paid off, but I never even drove it, y'all! And guess what? The co-owner only put down a measly $1,000, and then went ahead and traded the car in for a better one without telling me, using my GAP refund money as the down-payment for the new one, and then BOOM, she's owning the new ride on her own! Ain't that some super shady stuff, folks?

So, then KIA Finance comes into the story, and let me tell you, they're no better! They made me wait 10 days for an electronic copy of the title to be in the DMV system, which I later found out was just completely irrelevant! And guess what else? While I was waiting for the electronic copy, the co-owner took MY car to the dealership, said she owned it (I mean, come on!), and traded it in for a new one. Are you kidding me, people? KIA Finance should have been keeping an eye on all of this!

But let me tell you, the co-owner is just a real piece of work. She basically scammed me into owning a new car at my complete expense, and then changed her phone number - who even does that? And to top it all off, she thinks she doesn't owe me anything! Like, what kind of human being even thinks that way?

So, if you're thinking about going into any sort of car deal with a co-owner, please make sure they're not a complete liar and cheat like this one. And KIA Finance, well, they better step up their game and do right by their customers. Because right now, they're not worth more than a piece of trash, if you ask me!

So, let's talk about KIA Finance, or KMFUSA.com as they like to be called. As someone who has dealt with them personally, I have a lot to say.

First off, let me tell you a little story. When the pandemic hit in 2020, I lost my business. It was devastating. I had to fight tooth and nail to get any sort of unemployment assistance, and even then it wasn't enough. I had to dip into my savings and rely on the stimulus check just to keep my head above water.

But when May came around, I realized I wouldn't be able to make my June payment. I tried calling KIA Finance for days, but the high call volume and malfunctioning system made it impossible. When I finally got through, the gentleman I spoke with was great. He put in a deferment request for me, and even let me know that emailing them was the better option due to the calling system.

I was approved for a 90-day deferment due to the pandemic, but I had to send in individualized requests every month. The June payment was taken care of, and I was able to focus on finding a job.

And that's exactly what I did. I landed an amazing job, but the start date wasn't until the end of July. So, on June 22nd, I sent an email requesting deferment for July. I had plenty of time, or so I thought.

When 5-7 business days had passed without any response, I called them up. That's when I found out that they were no longer offering pandemic assistance as of July 1st. This was news to me, and I was blindsided. Linda told me that she would try to request it through their normal deferment program, but it had stricter regulations that would likely not approve me due to the first deferment I received.

I was understandably frustrated and worried. I had never been late on a payment in my life, and I couldn't afford to lose my car because of their mistake. Linda told me to call back at the end of the week to find out if I was approved or not.

So, I did just that. And I got a lady on the phone who spoke over me every time I tried to explain my situation. It was beyond infuriating. As it turns out, Linda hadn't notated anything on my account and didn't inform me that I needed to sign something via email. I checked my email frequently, and I hadn't received anything.

She realized that Linda never attached my email to the deferment request, so I had to start all over again. It was a huge waste of time and energy.

And it's not just KIA Finance that I'm fighting with right now. I'm still struggling to get any unemployment assistance that I'm owed. It's a lot to deal with, especially when you're trying to keep your head above water.

So, all in all, I would definitely recommend refinancing with your bank as soon as possible. My experience with KIA Finance has not been a pleasant one, and I wouldn't wish it on anyone.

I gotta say, I've had some pretty rough experiences with customer service before, but KIA Finance really takes the cake. I mean, it took four months and eight phone calls just to get my car title! It's like they don't even care about their customers.

So here's what happened: I bought my car back in April and followed all the website directions to send in my payment and paperwork overnight. But then I didn't hear anything for over a month. When I called to check on it, the customer service rep told me I had done it wrong and needed to fax in the paperwork instead. Okay, fine. So, I faxed it in and waited some more.

But by June, I still hadn't received my title, so I called again. This time, I was told they hadn't received my transmission (which I had confirmed had gone through on my end). So I faxed everything in again and asked the rep to verify it had been received. She said it had and that I should expect my title in a few weeks.

Four. More. Weeks. Went by and still nothing. I was getting pretty fed up with this whole process, especially since I knew I had done everything right. Finally, I asked to speak to a supervisor, but he just told me they don't use email and there was nothing else he could do. Really? In this day and age, you don't have an email address? Come on.

Finally, I reached a manager who actually knew what he was doing. He gave me a secure email address to send my paperwork through (why couldn't they have just done that in the first place?) and assured me he would take care of things. But then he told me I needed to send in the odometer reading paperwork again, which I had already faxed twice. Seems a little fishy to me.

So yeah, while I do love my KIA car, I would highly recommend using an outside financing company if you can. Dealing with KIA Finance's customer service is just not worth the headache. They require you to fax in all your paperwork (which is a pain in the [censored], by the way) and then don't even bother to follow up with you. It's like they're stuck in the Stone Age or something.

Bottom line: KIA Finance seriously needs to step up their game when it comes to customer service. If they want to keep customers happy, they need to start treating them better.

Let me tell you, KIA Finance gets a big fat zero from me! These guys are clueless, they couldn't answer a question to save their lives. Their customer service is so bad, I wouldn't wish it on my worst enemy. Not only are they rude as nails on a chalkboard, but they can't even explain to me why they're trying to get an extra $434 out of me. I mean, come on! My lease has been done and dusted for four whole months and they still won't back down. And don't even get me started on their communication skills. It's like they're speaking another language or something! I'll say this much, I'm definitely not going back to KIA Finance anytime soon.

So, I gotta say, KIA Finance (kmfusa.com) ain't my favorite choice in auto finance options. Like seriously, it's a pain in the butt to make payments on their website. The only way to pay online is by check, and let me tell you, it takes FOREVER for KIA to even process that dang payment. Who's got time for that?

On the other hand, Capital One is the bomb dot com cause they let me use my bank card to make my payments. It's so much easier, and only costs me $3.95. I mean, come on KIA, why are you trying to charge me $7.95 to make a payment online? That's just plain greedy.

Honestly, KIA needs to get with the times and make their payment options more user-friendly. Ain't nobody got time for outdated payment methods that take forever and cost way too much. So, if you're looking for an auto finance option, I'd recommend skipping KIA Finance and going with a company that gets modern technology and doesn't try to nickel and dime its customers.

Oh my goodness, let me tell you about my experience with KIA Finance (kmfusa.com). Honestly, it was straight up terrible. Like, nobody wanted to do their jobs and I felt like nobody really cared about me. I wouldn't recommend getting a car from them, just save yourself the trouble.

The worst part is that the dealership was just so aggressive and harassing towards me. And the finance department didn't seem to care at all. It's like they were trying to convince themselves that it wasn't their problem because the dealership is a separate entity. But like - come on. If I had someone representing me and they acted the way the dealership did, I would be on their case like white on rice.

Seriously, the whole thing was just unacceptable. I wouldn't wish my experience on my worst enemy.

So, I don't normally write reviews or anything, but I had to share my experience with KIA Finance (kmfusa.com) because it was so damn ridiculous. So basically, I traded in my old leased car and got a new one, thinking everything was all good and done. But no, 2 weeks later I see that a payment for my OLD car came out. I was like, "What the actual hell?" So I called KMF and they told me my account would stay open for 30-90 days. Are you kidding me?! I don't have that damn car anymore, and now I gotta wait that long for my refund too? And to top it off, the dude on the phone was laughing at me while I was getting all heated. How dare he disrespect me like that? And then, when I asked for a supervisor's name or number, he wouldn't give it to me. Like, what kind of customer service is that? Bottom line, STAY LOCAL. Don't do business with these clowns.

So, I've got myself two Kias at different points in time, and I gotta say, KMFUSA has been my go-to for bill payments for a good while now. However, everything went down the drain when some numbskull accidentally punched in the wrong digits. You know how it goes, one moment you're sailing smoothly and the next you're stuck in a whirlpool.

The first time this happened, I got smacked with a $7.99 service charge, ain't nobody got time for that. Then, I decided to lease another Kia and not only did they mess up the input of my info, they never even put it into the system. Come on, now, it's like nobody's paying attention over there!

So, needless to say, I've stuck to sending in payments through good ol' snail mail. It's just too dang frustrating to deal with these kinds of mishaps. It makes me question if leasing another Kia is even worth it, ya know?

All in all, KIA Finance isn't too shabby--the payment options are solid--but they gotta get their act together when it comes to keeping track of their customer's info.

So, I've been rollin' with Kia since 2013 and gotta say, overall my experience with 'em has been pretty smooth. However, my recent encounter with KMFUSA.com (Kia Finance) has left me feelin' a little peeved. Here's the deal: when I hit up Lakewood, NJ Kia to swap out my last lease for my current ride, they were laggin' to submit the paperwork. Like for over a freaking month! And wouldn't you know it, that slip up caused them to mark me as late on my lease payment. I'm talkin' nine years of loyalty, and this is how they repay me? I tried to call KMFUSA.com to sort it all out, but they were not budgin'. Ain't no problem solvin' happenin' over there! Needless to say, I'm done-zo with Kia. When I say I return my vehicles in impeccable condition, I ain't lyin'. Under the mileage and lookin' like it just rolled off the lot. And I'm always payin' ahead of time, anywhere from two to four weeks. So, deuces Kia! You just lost a good customer. And you best believe I'm gonna spread the word to anyone and everyone thinkin' about buyin' from you.

I gotta say, dealing with KIA Finance (kmfusa.com) has been a real pain in the [censored] for me. I mean, don't get me wrong, I really dig KIA cars (they're sexy, what can I say), but the people behind KIA Finance just got me all kinds of riled up.

Here's the deal: I only got one car from these guys, one! But they're still charging me for two cars! Can you believe that? I mean seriously, how does that even make sense? Apparently, they're still billing me for the 2016 model (which I previously owned), even though I gave them back the car and still got the title right here with me. It's like they're trying to pull a fast one on me or something.

And if that wasn't bad enough, their customer service is just...ugh! Don't even get me started on that. It's like they don't even care about their customers. They're rude, unprofessional, and just plain nasty. It's like they're not even trying to hide their greed. They're just looking out for themselves and screwing over the people who make their business possible.

All in all, KIA Finance is just a downright disgusting company, with no regard for their customers. If you're thinking about financing your KIA with them, just don't. Trust me, you'll save yourself a lot of headaches and heartache.

Hey there guys,

So I was recently browsing online and I heard about some troubles surrounding KIA and their finance, KMFUSA.com. Apparently the company is getting sued due to some crazy manufacturing trouble that could potentially cause your car to blow up! I mean seriously, that is not the type of thing you want to hear about your car when you are still making payments on it!

Now I am in a tough spot because even though my car has not blown up yet, the finance company is saying that it has been repossessed on my credit score! What the heck!? I have the car with me and am still making payments on it, but the way things stand it looks like I am already late on my payments.

This is putting me in a really uncomfortable situation because I am a mom of two autistic boys. My car is my lifeline, and I can't afford for anything to happen to my boys while they are with me in the car. So I am seriously thinking of suing KIA so that I can get this cleared up and put behind me. I just want to return the car and remove the repossession from my credit score. I mean, seriously, all I want is a reliable car to safely drive my boys around in.

If anyone out there can help me get a good lawyer to take on this case, I would really appreciate it. I just want this situation resolved and to have peace of mind when I get behind the wheel.

I recently had a pretty frustrating experience with KIA Finance, and I must say, I'm not the happiest of campers at this point. The thing is, I've been a loyal KIA customer for quite some time now, and I've been driving two of their models over the past couple of years - or I should say, "had been." Since this incident, I think I'll be switching over to a different brand.

Here's the deal - a nearby dealership bought out one of my KIAs, and they paid the whole thing off. So, I got the title in hand and thought that was it. But to my surprise, KIA still charged me another monthly payment after that, and they're refusing to give me my money back. Crazy, right?

I've been on the phone with their customer service for ages, and the representatives are just rude and unprofessional. They can't even tell me why they took my payment or how to get my money back. It's insane, and I'm not the only one who has endured such bad treatment at their hands.

I'm so disgusted with the way I've been treated by KIA Finance and the fact that there isn't one single person working there that is nice or helpful. It seems to me they're only interested in taking your money, not giving any back or explaining why they took it in the first place.

To be treated like this as a loyal customer is beyond disgusting, and I honestly can't recommend KIA Finance to anyone at this point. I mean, seriously, they've lost me as a customer forever. If you're planning to purchase a KIA, I'd recommend rethinking it because this experience has been nothing short of a nightmare.

In short, I'd give KIA Finance a big fat zero stars if I could.

I recently had a pretty awful encounter with KIA Finance, or KMFUSA as they call themselves. Let me tell you, their customer service is the absolute pits. I spent a total of three agonizing months chasing after a refund check, only to be given the runaround again and again. Finally, after speaking with a supervisor, I thought I was in the clear. He assured me that I would be receiving both of my checks ASAP. But, surprise surprise, that didn't happen.

I mean, seriously, what is up with these folks? They can't seem to do the bare minimum of their jobs. It's clear to me why they have such poor ratings - they just can't get anything right. To make matters worse, their rates are totally terrible. Don't even get me started on the lying. It's like they don't even care about their customers.

Honestly, I wouldn't touch anything made by KIA again with a ten-foot pole. It was the worst company experience I've ever had. They certainly don't know how to treat their customers right, that's for sure. So, if you're thinking about going with KMFUSA, take it from me - don't do it. You'll regret it.