I landed today at Bangkok Airport 03.11.2023 and immediately without my consent Digi decided to charge me international charges of RM39.00 per day. I had infact turned off the data and purchased a local number which is very much cheaper for a week which cost only RM40. with unlimited data and internet access. Not only I was charged HP N0:[protected] but my wife too HP N0:[protected].
I am complaining about the way Digi automatically charges me international call charges despite me turning off the data. This charges are done without my consent and when I complaint to the call centre they say they will put a stop to it but the one day charge of RM39.00 will appear in my next bill and I have raise a dispute form to get a refund. This is ridiculous the charges were done by Digi without my consent and this not the first time each time when I land in an overseas airpport this is done if I am not wrong to all their customers I think hoping they will accept and pay.. I would like to state this daylight robbery and I intend to legal action for this and also inform others in the social media of their underhand tactics.
Desired outcome: The charges to be reversed without me raising a dispute form as the problem was caused by Digi who acted in breach of law by charging without my request or consent