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Diamond Resorts Customer Care Service

Diamond Resorts Holdings, LLC.

Diamond Resorts International, 10600 W. Charleston Blvd.
Las Vegas
United States - 89135

Customer Support Phone Numbers

+1 928 284 0709 6 9

Diamond Resorts Complaints & Reviews

Diamond Resorts / Diamond Resorts membership update staff

James Evans on Dec 3, 2016
I am a Diamond Resorts owner, and my wife and I stay at the San Luis Bay Inn resort in Avila Beach, CA every year. First let me say the Diamond Resorts concierge "Jake" was awesome. Had it not been for him I would have been upset and possibly just left. Let me explain, last week while...

Diamond Resorts / Timeshare rip off in Maui

TVH25 on Oct 17, 2016
In 2009 I was pressured by Diamond Resorts to purchase a time share. Included in the offer was access to a large number of discounted rentals. The sales person even showed us how it worked, by quickly demonstrating how easy the system was. They also gave us vouchers for a couple thousand...

Diamond Resorts / Theft

Nick Otero on Aug 18, 2016
My room was broken into around 150 pm on august 17th by a staff member who makes the beds in the morning. The said individual works for a temp agency called liberty who is subcontracted by diamond. The said individual was already previously released or let go by the company and management...

Diamond Resorts International / Timeshare

Susan2016 on Aug 6, 2016
Help us address concerns about DRI! Disclaimer: The following is not intended to claim or infer that DRI has done anything wrong. As some of you know, a group of people have been engaged in a long term private investigation of DRI's business practices. We are nearly finished, but the speed...

Diamond Resorts International / Predatory Scam

David G. Meade on Aug 5, 2016
My wife and I originally purchased our week of time-share (land lease) at Ka'anapali Beach Resort decades ago, when it was originally an Embassy Suites Resort. It was a delightful resort, with a great on-site restaurant and a daily free cocktail hour for owners to mingle. Not too much...

Diamond Resorts / Unsolicited telephone calls

Ernest Morgan on Jul 19, 2016
I continue to receive unsolicited telephone calls on my cell phone from Diamond Resorts representatives of varying Diamond Resorts. My cell phone number is registered with both the United States and Canadian "Do Not Call" registries. Each time I ask the caller to remove my name from their...

Diamond Resorts / Sales Rep held us against our will

Jon Brown 2 on Jul 8, 2016
Thanks for holding me, my wife and my 1 year old son hostage.Came in for an "Owners Update" was told it would only take 45 min. Came in at 8am wasn't "ALLOWED" to leave until 2:30. Was only on vacation for 2 days, Yesterday and Today. Cant enjoy my vacation today since I have just spent 7...

Diamond Resorts / Maintanance fees / resevations / everything about this company is a scam

Reviewer85908 on Feb 29, 2016
we own two time shares in kaanapali beach club. When we joined our maintenance fees were 650 per now this year they were over 3400 dollars for the both. every year I call and complain and every year they have the excuse that they had to do some kind of work to the place or others place...

Diamond Resorts International / Fraud never any availability. Stay far away from this company

Reviewer41898 on Feb 4, 2016
I purchased my first points in 2013 I have a large family sat in a four hour sales pitch meeting with three people from diamond resorts offering the best vacations at a savings for my large family I have tried numerous times to book and never anything available one of my questions to the...

Diamond Resorts / Time share resorts

Reviewer30916 on Dec 29, 2015
SCAM: These guys are big scam. They try to sell you stuff and when you don't buy stuff from them, there reps harass you and starts saying racist comments. It happened to me in Las Vegas. In the beginning, the ask you to attend only 90 minutes presentation and that's it. Later...

Diamond Resorts / Royal Kona Resort Sales Office

Reviewer55217 on Dec 16, 2015
Just spent 3 hours sitting through the promised 1.5 hour presentation. In approaching this warning review, I could break apart the experience as Diamond Resort would expect, one with sales agent, manager, etc... however it makes so much more sense to "review" my experience more like...

Diamond Resorts / Timeshare

Mitchell3 on Dec 4, 2015
So diamond resorts has me listed under 3 separate account numbers. I am paying the dues but they say I'm not. I've sent proof over and over. They put me into foreclosure unless I paid just under 1700 dollars in additional fees. Last time it was over 2000 dollars additional fees. They say I...

Diamond Resorts International / Timeshare/sampler program

hayward lamar on Dec 2, 2015
Please be advised that some salesman lie that work for diamond. They tell you one thing then slap you in the back with another. They had me thinking that becoming a sampler member I would have all privileges as an owner not so. I was not able to visit a special resort to propose to my now fiancé...

Diamond Resorts / Timeshare

Mitchell3 on Nov 30, 2015
My husband and I originally bought our timeshare from Kaanapali Maui. We paid over 40 thousand dollars and went through escrow for the property, which was paid in full. It was supposed to have a set yearly timeshare fee. Every year they would tack on additional improvement fees that were...

Diamond Resorts / Maintenance Fee Increase

Reviewer36799 on Oct 8, 2015
Purchased our timeshare in 2009; yearly fees were approx $700. Diamond Resorts International took over the property in 2011. Fees started increasing and have continued to increase. Just received my statement, and my fees due are almost $1200! I posted a complaint on Twitter re: the...

Diamond Resorts / Sampler Package

DrCraig on Oct 4, 2015
In August 2015 we went to an "update" breakfast at Polo Towers. After 4 hours of saying no we gave in to the high pressure and bought a sampler on the premise that it would protect our future cost of purchase for a higher level of Diamond ownership. We got taken for the third time. We have...

Diamond Resort Timeshare / Presentation Fraud

hawleykaty on Jul 12, 2015
On July 11, 2015 we met with Diamond Resort to hear a presentation about their timeshare company. The presentation started off with Corey telling us that he received an email that morning regarding our other timeshare company and that he needed to get to the bottom of the problem. He said...

Diamond Resorts International / Sampler Package

rgs21 on Jun 15, 2015
I am writing this complaint to see if we can have our sampler package canceled due to the fact that the marketing specialist “John Kim” giving us incorrect information while selling us the package. He informed us that when we use our points we would only have to attend one...

Timeshare Scams Diamond Resorts / Timeshare Fraud

thomas333 on May 6, 2015
I had a diamond timeshare and these guys lied to me about everything imaginable. They stole my money and my time. It was an absolute nightmare! So luckily I found Aronson Law Group and they were wonderful. If you are having the same nightmarish experience I was, I highly recommend you...

Diamond Resorts International / No vacation received

Rebecca rgs on Mar 8, 2015
February 27, 2013, I purchased points for vacation stays from Diamond Resorts International in the amount of $18, 719.81. The points could be used for air, cruises, or vacations and booked up to one year in advance. My travel partner was to receive $500 for my purchase; my referrals were...

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