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Diamond Resorts

Diamond Resorts Holdings, LLC.

Diamond Resorts International, 10600 W. Charleston Blvd.
Las Vegas
United States - 89135
Customer Care
+1 928 284 0709 0 0
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Diamond Resorts Complaints & Reviews

Diamond Resorts - Maintenance Fee Increase

Posted: 2015-10-08 by    Reviewer36799
Complaint Rating:  0 % with 0 votes
Purchased our timeshare in 2009; yearly fees were approx $700. Diamond Resorts International took over the property in 2011. Fees started increasing and have continued to increase. Just received my statement, and my fees due are almost $1200! I posted a complaint on Twitter re: the increase....

Diamond Resorts - Sampler Package

Posted: 2015-10-04 by    DrCraig
Complaint Rating:  100 % with 3 votes
In August 2015 we went to an "update" breakfast at Polo Towers. After 4 hours of saying no we gave in to the high pressure and bought a sampler on the premise that it would protect our future cost of purchase for a higher level of Diamond ownership. We got taken for the third time. We have now...

Diamond Resorts - Mant fee

Posted: 2015-07-13 by    grumpyo4
Complaint Rating:  0 % with 1 votes
I can't pay the mant fee My husband pass away and their is no money. They are telling me I owe over 6, ooo.oo in fees. I don't have any money I work part time 22 hr a week. Just want to sell this and move on....

Diamond Resort Timeshare - Presentation Fraud

Posted: 2015-07-12 by    hawleykaty
Complaint Rating:  50 % with 2 votes
On July 11, 2015 we met with Diamond Resort to hear a presentation about their timeshare company.
The presentation started off with Corey telling us that he received an email that morning regarding our other timeshare company and that he needed to get to the bottom of the problem. He...

Diamond Resorts International - Arizona, Phoenix - Sampler Package

Posted: 2015-06-15 by    rgs21
Complaint Rating:  0 % with 1 votes
I am writing this complaint to see if we can have our sampler package canceled due to the fact that the marketing specialist “John Kim” giving us incorrect information while selling us the package. He informed us that when we use our points we would only have to attend one presentation...

Timeshare Scams Diamond Resorts - Timeshare Fraud

Posted: 2015-05-06 by    thomas333
Complaint Rating:  0 % with 0 votes
I had a diamond timeshare and these guys lied to me about everything imaginable. They stole my money and my time. It was an absolute nightmare! So luckily I found Aronson Law Group and they were wonderful. If you are having the same nightmarish experience I was, I highly recommend you check...

Diamond Resorts International - No vacation received

Posted: 2015-03-08 by    Rebecca rgs
Complaint Rating:  100 % with 2 votes
February 27, 2013, I purchased points for vacation stays from Diamond Resorts International in the amount of $18, 719.81. The points could be used for air, cruises, or vacations and booked up to one year in advance. My travel partner was to receive $500 for my purchase; my referrals were to...

Diamond Resorts Vacation Ownership - Hawaii, Lahaina - Run away from sample program!

Posted: 2015-02-24 by    Liz young
Complaint Rating:  0 % with 0 votes
DO NOT but the sample program. We purchased this to stay 2 weeks in kaanapali beach club. They sell this so you can "test drive" this resort. What they don't tell you is that you don't be staying there, but at another resort next door. Also don't tell you checkin is only on a...

Dunes Village Resort - Poor business

Posted: 2015-02-03 by    debpeace
Complaint Rating:  0 % with 0 votes
Ms Guerrero:

Re: Contract 21068100

As you can see from the attached document my season is Platinum and not gold as per your records.
I am requesting one of the following weeks as per our discussion and added 2 additional possibilities:
June 19-June26

Diamond Resorts Timeshare - Indiana, Saint John - Can't get rid of timeshare

Posted: 2015-01-25 by    edgewood
Complaint Rating:  0 % with 0 votes
I'm stuck with a timeshare that is worthless to me and I now can't afford it, it is a huge headache to try to pay and I can't afford to use it, that amount of points that they sold me, I can't even get anything for it as in a weeks vacation. I do not owe anything on the timeshare,...

Club Sunset - corrupt tactics

Posted: 2015-01-25 by    philthid
Complaint Rating:  100 % with 1 votes
In August, my wife went to Mexico for our 25th anniversary via an offer from a promotion company to stay at a resort for a much reduced price if we agreed to a time share presentation. We started our presentation by meeting our sales person, Ana Romero, for breakfast at one of the resorts.

Polo Towers / Diamond Resort - Companies unwilling to buy back their timeshares

Posted: 2014-10-17 by    jtmed
Complaint Rating:  100 % with 1 votes
I became a Nevada resort Property Polo Towers timeshare partner in 2001 at Polo Towers Las Vegas. My maintenance fees at the time was $417.00. Now I received my 2015 maintenance fee of $810.00 How can that be legal. They lied to us from the very first day. I received a letter from the owner...

Diamond Resort - never confirm

Posted: 2014-06-10 by    Andreas K. SALEH
Complaint Rating:  0 % with 0 votes
I Bought time share from Monarch Grand which bankrupt and become Diamond resort
They are selling time share without considering their room availabilty for everybody
I have this for over than 11 years, only able to use 4 times, it is totally a bad business, they scaming people with...

Diamond Resorts International - Sales

Posted: 2014-02-17 by    Mr. and Mr. M
Complaint Rating:  100 % with 11 votes
Outrageous Sales Pitch: My wife and I went to a sales presentation in Las Vegas Nevada. We were greeted by a old lady who showed us around the resort and then sat down with us to sell us on upgrading to points. She began telling us on that in her youth she had married a abusive drunk and had...

LakeTahoeVacation Resorts - Nevada, so. lake tahoe - gave room with people in, 3 times

Posted: 2013-06-11 by    thisplacesuckz
Complaint Rating:  100 % with 1 votes
They gave us a room that had people living in it. We went back to the desk, and they gave us another room. The second room was almost as far away as possible. As we open the door, there is a lady standing there with her suitcase, she said they just called her and changed her room so she was...

Diamond Resorts International - Nevada - would not honor point vouchers they gave us

Posted: 2013-05-09 by    Kennethlee
Complaint Rating:  100 % with 1 votes
In August 2009, my family went to Las Vegas for a short vacation. While there, we were talked into going to a time-share presentation with Diamond International. Even though they said it would be a "no pressure" presentation/tour, we were "schmoozed" by Dave Shearer for most of the afternoon...

Diamond Resorts - California, Las Vegas - Timeshare Presentation

Posted: 2013-05-06 by    Choose a company that will Respect you
Complaint Rating:  100 % with 1 votes
They told us to come down at 8:00 we got here at 8:00 then they told us we were scheduled wrong and we had to stay until 9:30 to be seen and if we leave we will charged full price for our stay. Then they didn't even come do our tour until almost 10. A complete waste of our time. Even of...

Diamond Resorts - Arizona, Sedona - International &sampler&

Posted: 2013-02-20 by    Zach Moler
Complaint Rating:  100 % with 4 votes
We attended a supposedly 90 minute sales pitch in sedona with our infant on 2/16/13, it ended up lasting over 4 hours, during which my son was screaming to eat and sleep towards the end, my wife went to put him down for sleep, then they said she had to come back or we couldn't get our gift...

Diamond Resorts International - Maintenance Charges and Resort Availalbility

Posted: 2013-02-12 by    Kiaora
Complaint Rating:  91 % with 11 votes
Dishonesty dealing with timeshare owners. I owned an ILX timeshare property that was acquired by DRI and 45 days prior to DRI taking over management of the ILX property I asked a DRI manager who was responsibility to finalize the details of the acquisition. I asked him if the new property would...

Diamond Resorts International - Relinquish ownership

Posted: 2013-02-06 by    dustybin
Complaint Rating:  85 % with 27 votes
I am a single person and have been since becoming a member of Diamond Resorts International. I originally purchased a 6 bed, 2 week apartment at White Sands Beach Club in Menorca through a timeshare company in Menorca in 1986. The company was discredited and I was fortunate to expose them through...

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