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Diamond Resorts Customer Care Service

Diamond Resorts Holdings, LLC.

Diamond Resorts International, 10600 W. Charleston Blvd.
Las Vegas
United States - 89135

Customer Support Phone Numbers

+1 928 284 0709 3 4
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Diamond Resorts Complaints & Reviews

Diamond Resorts / Maintanance fees / resevations / everything about this company is a scam

Reviewer85908 on 2016-02-29
we own two time shares in kaanapali beach club. When we joined our maintenance fees were 650 per now this year they were over 3400 dollars for the both. every year I call and complain and every year they have the excuse that they had to do some kind of work to the place or others place...

Diamond Resorts International - Nevada, Las Vegas / Fraud never any availability. Stay far away from this company

Reviewer41898 on 2016-02-04
I purchased my first points in 2013 I have a large family sat in a four hour sales pitch meeting with three people from diamond resorts offering the best vacations at a savings for my large family I have tried numerous times to book and never anything available one of my questions to the...

Diamond Resorts - Nevada, Las Vegas / Time share resorts

Reviewer30916 on 2015-12-29
SCAM: These guys are big scam. They try to sell you stuff and when you don't buy stuff from them, there reps harass you and starts saying racist comments. It happened to me in Las Vegas. In the beginning, the ask you to attend only 90 minutes presentation and that's it. Later...

Diamond Resorts / Royal Kona Resort Sales Office

Reviewer55217 on 2015-12-16
Just spent 3 hours sitting through the promised 1.5 hour presentation. In approaching this warning review, I could break apart the experience as Diamond Resort would expect, one with sales agent, manager, etc... however it makes so much more sense to "review" my experience more like...

Diamond Resorts - Nevada, Las Vegas / Timeshare

Mitchell3 on 2015-12-04
So diamond resorts has me listed under 3 separate account numbers. I am paying the dues but they say I'm not. I've sent proof over and over. They put me into foreclosure unless I paid just under 1700 dollars in additional fees. Last time it was over 2000 dollars additional fees. They say I...

Diamond Resorts International - Nevada, Las Vegas / Timeshare/sampler program

hayward lamar on 2015-12-02
Please be advised that some salesman lie that work for diamond. They tell you one thing then slap you in the back with another. They had me thinking that becoming a sampler member I would have all privileges as an owner not so. I was not able to visit a special resort to propose to my now fiancé...

Diamond Resorts - Nevada, North Las Vegas / Timeshare

Mitchell3 on 2015-11-30
My husband and I originally bought our timeshare from Kaanapali Maui. We paid over 40 thousand dollars and went through escrow for the property, which was paid in full. It was supposed to have a set yearly timeshare fee. Every year they would tack on additional improvement fees that were...

Diamond Resorts / Maintenance Fee Increase

Reviewer36799 on 2015-10-08
Purchased our timeshare in 2009; yearly fees were approx $700. Diamond Resorts International took over the property in 2011. Fees started increasing and have continued to increase. Just received my statement, and my fees due are almost $1200! I posted a complaint on Twitter re: the...

Diamond Resorts / Sampler Package

DrCraig on 2015-10-04
In August 2015 we went to an "update" breakfast at Polo Towers. After 4 hours of saying no we gave in to the high pressure and bought a sampler on the premise that it would protect our future cost of purchase for a higher level of Diamond ownership. We got taken for the third time. We have...

Diamond Resort Timeshare / Presentation Fraud

hawleykaty on 2015-07-12
On July 11, 2015 we met with Diamond Resort to hear a presentation about their timeshare company. The presentation started off with Corey telling us that he received an email that morning regarding our other timeshare company and that he needed to get to the bottom of the problem. He said...

Diamond Resorts International - Arizona, Phoenix / Sampler Package

rgs21 on 2015-06-15
I am writing this complaint to see if we can have our sampler package canceled due to the fact that the marketing specialist “John Kim” giving us incorrect information while selling us the package. He informed us that when we use our points we would only have to attend one...

Timeshare Scams Diamond Resorts / Timeshare Fraud

thomas333 on 2015-05-06
I had a diamond timeshare and these guys lied to me about everything imaginable. They stole my money and my time. It was an absolute nightmare! So luckily I found Aronson Law Group and they were wonderful. If you are having the same nightmarish experience I was, I highly recommend you...

Diamond Resorts International / No vacation received

Rebecca rgs on 2015-03-08
February 27, 2013, I purchased points for vacation stays from Diamond Resorts International in the amount of $18, 719.81. The points could be used for air, cruises, or vacations and booked up to one year in advance. My travel partner was to receive $500 for my purchase; my referrals were...

Diamond Resorts Vacation Ownership - Hawaii, Lahaina / Run away from sample program!

Liz young on 2015-02-24
DO NOT but the sample program. We purchased this to stay 2 weeks in kaanapali beach club. They sell this so you can "test drive" this resort. What they don't tell you is that you don't be staying there, but at another resort next door. Also don't tell you checkin is only on...

Dunes Village Resort / Poor business

debpeace on 2015-02-03
Ms Guerrero: Re: Contract 21068100 As you can see from the attached document my season is Platinum and not gold as per your records. I am requesting one of the following weeks as per our discussion and added 2 additional possibilities: June 19-June26 July 3rd-July 10 July 17th- July 24 July...

Diamond Resorts Timeshare - Indiana, Saint John / Can't get rid of timeshare

edgewood on 2015-01-25
I'm stuck with a timeshare that is worthless to me and I now can't afford it, it is a huge headache to try to pay and I can't afford to use it, that amount of points that they sold me, I can't even get anything for it as in a weeks vacation. I do not owe anything on the...

Club Sunset / corrupt tactics

philthid on 2015-01-25
In August, my wife went to Mexico for our 25th anniversary via an offer from a promotion company to stay at a resort for a much reduced price if we agreed to a time share presentation. We started our presentation by meeting our sales person, Ana Romero, for breakfast at one of the resort...

Polo Towers / Diamond Resort / Companies unwilling to buy back their timeshares

jtmed on 2014-10-17
I became a Nevada resort Property Polo Towers timeshare partner in 2001 at Polo Towers Las Vegas. My maintenance fees at the time was $417.00. Now I received my 2015 maintenance fee of $810.00 How can that be legal. They lied to us from the very first day. I received a letter from the...

Diamond Resort / never confirm

Andreas K. SALEH on 2014-06-10
I Bought time share from Monarch Grand which bankrupt and become Diamond resort They are selling time share without considering their room availabilty for everybody I have this for over than 11 years, only able to use 4 times, it is totally a bad business, they scaming people with presure...

Diamond Resorts International / Sales

Mr. and Mr. M on 2014-02-17
Outrageous Sales Pitch: My wife and I went to a sales presentation in Las Vegas Nevada. We were greeted by a old lady who showed us around the resort and then sat down with us to sell us on upgrading to points. She began telling us on that in her youth she had married a abusive drunk and...

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