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Diamond Resorts

Diamond Resorts Holdings, LLC.

Diamond Resorts International
10600 W. Charleston Blvd.
Las Vegas
United States - 89135
Customer Care
Phone:(928) 284-0709
 
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Diamond Resorts Complaints & Reviews

Diamond Resorts International - Arizona, Phoenix - Sampler Package

Posted: 2015-06-15 by    rgs21
Complaint Rating:  0 % with 0 votes
I am writing this complaint to see if we can have our sampler package canceled due to the fact that the marketing specialist “John Kim” giving us incorrect information while selling us the package. He informed us that when we use our points we would only have to attend one presentation...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Timeshares / Vacation Rentals

Diamond Resorts International - Arizona, Scottsdale - Sampler Package

Posted: 2015-06-15 by    rgs21
Complaint Rating:  0 % with 0 votes
We are writing to see if we can have our sampler package canceled due to the fact that the marketing specialist “John Kim” Claiming to be marketing experience survey taker, giving us incorrect information while selling us the package. He informed us that when we use our points we...
Complaint comments Comments Complaint country United States, Arizona, Scottsdale Complaint category Travel & Vacations

Diamond Resorts International - No vacation received

Posted: 2015-03-08 by    Rebecca rgs
Complaint Rating:  100 % with 2 votes
February 27, 2013, I purchased points for vacation stays from Diamond Resorts International in the amount of $18, 719.81. The points could be used for air, cruises, or vacations and booked up to one year in advance. My travel partner was to receive $500 for my purchase; my referrals were to...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Dunes Village Resort - Poor business

Posted: 2015-02-03 by    debpeace
Complaint Rating:  0 % with 0 votes
Ms Guerrero:

Re: Contract 21068100

As you can see from the attached document my season is Platinum and not gold as per your records.
I am requesting one of the following weeks as per our discussion and added 2 additional possibilities:
June 19-June26
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Club Sunset - corrupt tactics

Posted: 2015-01-25 by    philthid
Complaint Rating:  0 % with 0 votes
In August, my wife went to Mexico for our 25th anniversary via an offer from a promotion company to stay at a resort for a much reduced price if we agreed to a time share presentation. We started our presentation by meeting our sales person, Ana Romero, for breakfast at one of the resorts.
Complaint comments Comments Complaint country Mexico Complaint category Timeshares / Vacation Rentals

Polo Towers / Diamond Resort - Companies unwilling to buy back their timeshares

Posted: 2014-10-17 by    jtmed
Complaint Rating:  100 % with 1 votes
I became a Nevada resort Property Polo Towers timeshare partner in 2001 at Polo Towers Las Vegas. My maintenance fees at the time was $417.00. Now I received my 2015 maintenance fee of $810.00 How can that be legal. They lied to us from the very first day. I received a letter from the owner...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Diamond Resorts International - Sales

Posted: 2014-02-17 by    Mr. and Mr. M
Complaint Rating:  100 % with 11 votes
Outrageous Sales Pitch: My wife and I went to a sales presentation in Las Vegas Nevada. We were greeted by a old lady who showed us around the resort and then sat down with us to sell us on upgrading to points. She began telling us on that in her youth she had married a abusive drunk and had...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

LakeTahoeVacation Resorts - Nevada, so. lake tahoe - gave room with people in, 3 times

Posted: 2013-06-11 by    thisplacesuckz
Complaint Rating:  100 % with 1 votes
They gave us a room that had people living in it. We went back to the desk, and they gave us another room. The second room was almost as far away as possible. As we open the door, there is a lady standing there with her suitcase, she said they just called her and changed her room so she was...
Complaint comments Comments Complaint country United States, Nevada, so. lake tahoe Complaint category Timeshares / Vacation Rentals

Diamond Resorts International - Nevada - would not honor point vouchers they gave us

Posted: 2013-05-09 by    Kennethlee
Complaint Rating:  0 % with 0 votes
In August 2009, my family went to Las Vegas for a short vacation. While there, we were talked into going to a time-share presentation with Diamond International. Even though they said it would be a "no pressure" presentation/tour, we were "schmoozed" by Dave Shearer for most...
Complaint comments Comments Complaint country United States, Nevada Complaint category Timeshares / Vacation Rentals

Diamond Resorts - California, Las Vegas - Timeshare Presentation

Posted: 2013-05-06 by    Choose a company that will Respect you
Complaint Rating:  0 % with 0 votes
They told us to come down at 8:00 we got here at 8:00 then they told us we were scheduled wrong and we had to stay until 9:30 to be seen and if we leave we will charged full price for our stay. Then they didn't even come do our tour until almost 10. A complete waste of our time. Even of...
Complaint comments Comments Complaint country United States, California, Las Vegas Complaint category Business & Finances

Diamond Resorts - Arizona, Sedona - International "sampler"

Posted: 2013-02-20 by    Zach Moler
Complaint Rating:  100 % with 4 votes
We attended a supposedly 90 minute sales pitch in sedona with our infant on 2/16/13, it ended up lasting over 4 hours, during which my son was screaming to eat and sleep towards the end, my wife went to put him down for sleep, then they said she had to come back or we couldn't get our gift...
Complaint comments Comments Complaint country United States, Arizona, Sedona Complaint category Travel & Vacations

Diamond Resorts International - Maintenance Charges and Resort Availalbility

Posted: 2013-02-12 by    Kiaora
Complaint Rating:  100 % with 10 votes
Dishonesty dealing with timeshare owners. I owned an ILX timeshare property that was acquired by DRI and 45 days prior to DRI taking over management of the ILX property I asked a DRI manager who was responsibility to finalize the details of the acquisition. I asked him if the new property would...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Diamond Resorts International - Relinquish ownership

Posted: 2013-02-06 by    dustybin
Complaint Rating:  85 % with 27 votes
I am a single person and have been since becoming a member of Diamond Resorts International. I originally purchased a 6 bed, 2 week apartment at White Sands Beach Club in Menorca through a timeshare company in Menorca in 1986. The company was discredited and I was fortunate to expose them through...
Complaint comments Comments Complaint country United Kingdom Complaint category Timeshares / Vacation Rentals

Diamond Resorts - Texas, Muleshoe - complimenatary vacation

Posted: 2013-01-17 by    mulesfan
Complaint Rating:  0 % with 0 votes
We signed up for diamond resorts timeshare in March and were given a complimentary vacation to Hawaii two certificates, which entitled us to fly for free to Hawaii via American Airlines. As soon as we met the qualifications to use these vacation services we find out that there are many blackout...
Complaint comments Comments Complaint country United States, Texas, Muleshoe Complaint category Airlines

Diamond Resorts - California, Turlock - Added a fee without permission

Posted: 2012-12-17 by    1Ammy
Complaint Rating:  100 % with 4 votes
When we received our quarterly bill for our maintenance fees, which of course went up, there was also a $50.00 charge for the Monarch Grand Vacation Club Connection, which would be a total of $200.00 for one year. I can opt out of it, but I don't think I should even be charged when I did...
Complaint comments Comments Complaint country United States, California, Turlock Complaint category Unauthorized Charges

Diamond Resorts - Wish to terminate, no clause in contract

Posted: 2012-11-27 by    Purzel
Complaint Rating:  100 % with 3 votes
We have signed up a timeshare program in 1999 called ILX, Sedona, AZ. They have been taken over by Diamond Resorts a few yrs ago. We are now older and are not able to travel anymore due to health reasons. We have been observing increasing maintenance fees over the recent yrs and now wish to...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Diamond Resorts International - California, Lake Tahoe, Las Vegas - Time Share Ripoff

Posted: 2012-10-29 by    Timesharegoose
Complaint Rating:  93 % with 14 votes
THE GUPPIE IS FOOD FOR THE SHARK. Attend a 90 Min. Resort Vacation presentation and receive a discounted boat ride on Lake Tahoe.
Day 1. Presentation took 3.5 hours. We bought 2, 500 points for $9, 850. With Interest comes to $21, 548 + $720 in fees to process monthly payments + 10 yrs...
Complaint comments Comments Complaint country United States, California, Lake Tahoe, Las Vegas Complaint category Timeshares / Vacation Rentals

Diamond Resorts International - California, South Lake Tahoe - Not Honoring Reservations

Posted: 2012-07-07 by    sallyhung
Complaint Rating:  100 % with 11 votes
Diamond Resorts International (DRI) has switched to giving renters priority over owners so they can make more money. They do not honor their own reservations and force owners to accept downgrades or go somewhere else. They do not guarantee any reservation to an owner. Overbooking a location...
Complaint comments Comments Complaint country United States, California, South Lake Tahoe Complaint category Travel & Vacations

Diamond Resorts International - A lifetime of regret if you join and infinite regrets for your family

Posted: 2012-06-28 by    Borinee
Complaint Rating:  89 % with 38 votes
Please realize that when you join Diamond Resorts you will have a lifetime of regrets that continue infinitely for all your family generations after you. The contract is unbreakable. You signed the contract but this contact passes to generation after generation after generation. Do you really...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Diamond Resorts - Lies

Posted: 2012-06-01 by    Jules1107
Complaint Rating:  100 % with 2 votes
This company is horrible!!! Stay away. We were conned into purchasing more points and turning our week of vacation into points. They have lied to us from the beginning! Told us we could use our points for plane tickets, hotels, car rentals. etc... Come to find out you have to book everything...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

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