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DHL Complaints & Reviews

DHL - California, San Francisco - Misrepresentation of services & disrgard for carriage contract

Posted: 2015-08-28 by    Steffanm
Complaint Rating:  0 % with 0 votes
In a building with a 24 concierge and mail service, DHL left a door tag for a critical urgent shipment that our company’s product launch at 2pm in the afternoon on a business day. Additionally there were no attempted calls to concerning the delivery. Rather than finding a way to attempt delivery,...

DHL - Do not use

Posted: 2015-08-25 by    Reviewer10142
Complaint Rating:  0 % with 0 votes
The shipment was promised to be delivered on the 1st day, wasn't delivered until 7 PM, no one available.

2nd day, promised to be delivered by 5PM, one hour later, and didn't receive package until the next business day. DHL delivery driver could not find location-poor...

DHL - Broken Parcel

Posted: 2015-08-11 by    dmorenoh
Complaint Rating:  0 % with 0 votes
They sent me a parcel from Chile to Auckland. The parcel was a very delicate wind trainer for my bike that was carefully protected. Nevertheless, the "brilliant" DHL services smashed the box like a piece of nothing, the box arrived all broken and smashed. In fact, they opened the box, moved...

DHL - Falsely signed for delivery

Posted: 2015-07-01 by    Jumana_
Complaint Rating:  0 % with 0 votes
I had ordered some cosmetics off a trusted south korean website and paid 30 $ for priority shipping since i will be traveling in a couple of weeks and need to recieve it before i go, i recieved confirmation of my order and of the shipping address and a shipment tracking number (EG151063237KR)...

DHL - False charges payable twice

Posted: 2015-01-26 by    mimia
Complaint Rating:  0 % with 0 votes
dhl muscat has some admin charges to bring in the good from custom i alreayd pay dhl to bring in the stuff to the sender and once it comes to muscat charge me seperate i end up paying twice once to dhl international and one to dhl muscat theses charges has no basis and since they hare a big...

DHL - Said signed and delivered online - never got my document

Posted: 2014-07-24 by    HowTheHeckUsersTaken
Complaint Rating:  0 % with 0 votes
I just panicked as these are original marriage documents and affidavits and certificates being which can not be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration!!! Paid $70.00 for just a few pieces...

DHL - 2 days after after cleared custom, betrayed and resend for custom

Posted: 2014-06-27 by    Haluk Testereci
Complaint Rating:  100 % with 2 votes
my Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have call saying within few minutes will be delivered home by local DHL...After about half hour i have been told item hold by senders email ( problem paypal though...

DHL - Shipment disappeared - no customer service

Posted: 2014-04-22 by    Daniel Lick
Complaint Rating:  0 % with 0 votes
This Company sucks!

I have been waiting for 6 weeks for my shipment from China. It was almost impossible, but I managed to contact customer services and they refused to do anything - all they would do was read back the info on the tracking site - that I could access myself (and...

DHL - DHL service is pitiful

Posted: 2014-03-10 by    AmirT
Complaint Rating:  0 % with 0 votes
DHL's service is pitiful have ordered two different shipments from India and form two different companies, paid for both of them in advance for DHL shipment to my doorstep to Yerevan, Armenia. On 11 march 2014 I received a phone call from some employee of DHL Armenia requesting that I should...

DHL - Wrong consignment delivered

Posted: 2014-01-07 by    Tarun Bora
Complaint Rating:  0 % with 0 votes
I booked a courier through the attached consignment way bill 1415154720.
The consignment has been delivered to address given by me but it contains documents pertaining to some one else.. please see all attachments.
Then where is my consignment ??? When and how i am going to receive...

DHL - California, Orange - Stolen Packages

Posted: 2013-12-27 by    geochic77
Complaint Rating:  0 % with 0 votes
Part of our business requires us to import merchandise from China. Our merchandise that was valued at around $5, 000 wholesale was delivered by DHL and placed outside of a gated 4 foot cyclone fence with a separate service gate several feet down. The driver claims he left the packages out of...

DHL - Shipment not delivered as per contract

Posted: 2013-11-12 by    Laonta72
Complaint Rating:  0 % with 0 votes
WAY BILL 88370887151
9am 12 Nov
I am waitng for an express shipment mailed from Ouagadougou (Burkina Faso) on November 5th. The delivery service I have chosen to pay for is to be done in 4 business days. As per the contract the latest day of delivery should be Nov 11, knowing that...

DHL - No Service Attitude at all

Posted: 2013-10-27 by    JanuaryNov
Complaint Rating:  0 % with 0 votes
DHL Parket in Germany failed to send my international packet to me, because their postman thought "the receipt is unknown". When I found the "unsuccessful delivery" tracing record in its website, I immediately called its service call center and asked for the failure reason. After gave me some...

DHL - New Jersey - Wrong charge to recipient of package I sent

Posted: 2013-09-20 by    Candy Hatsune Wolff
Complaint Rating:  0 % with 0 votes
Sent this complaint to the head of DHL customer service and BBB:

Good morning,

I sent my first package through DHL this week. I will not be a repeat customer. My experience was nothing short of disastrous.

I sent a shipment of gifts to a friend in...

DHL - Delay Order

Posted: 2013-08-02 by    kyrenia79
Complaint Rating:  0 % with 0 votes
we gave a order from amazon.co.uk and when we fill up the form they asked telephone number and delivery address, if so it means when order has come someone has to deliver to that address or somone has to call that to inform about order has come to cyprus.
our order has come to cyprus...

DHL - Express Delivery

Posted: 2013-05-07 by    johnlondon
Complaint Rating:  0 % with 0 votes
Express Delivery? Think again!
Don't believe when they tell you it will be express delivery. It ain't true. I had an envelope sent five days ago within the European Union. It was supposed to have been delivered yesterday. Their excuse "we had a new driver and he was unable to...

DHL - England, West Yorkshire, Leds - Poor delivery, poor communication

Posted: 2013-02-07 by    alanah1
Complaint Rating:  0 % with 0 votes
I bought an item though an independent company who used DHL as the means of delivery. Having input my address correctly though the company with whom I made my purchase, I was then contacted to be told my parcel had been shipped and would be with me 'tomorrow'. Two days later and with...

DHL - California - crappy service

Posted: 2013-01-30 by    stewartg
Complaint Rating:  0 % with 0 votes
i sent a item it was 134 usd online when when to ship for a item that cost 150 usd the shippine was 152 usd he customs was 70 usd totally unbelievable but had a gun to my head and cold not do a thing i needed the item then the item was not delivered on time as held for confirmation as i had...

DHL - Lost item

Posted: 2013-01-16 by    Y T Mak
Complaint Rating:  0 % with 0 votes
I bought a number of items from Amazon and shipped it to Borderlinx for onward shipping to Singapore. DHL delivered the items. There ware a total of 7 packages which left Borderlinx but only 6 arrived. DHL's own records show that only partial delivery was made, with 6 out of 7 packages...

DHL - England, Middlesex, London,Notholt - Lost with the courier

Posted: 2012-11-28 by    Girly Geetha
Complaint Rating:  0 % with 0 votes
Sent a pack to
Below Address from Hong Kong, when receiver got parcel already opened and mobile phone somebody took out .clearance completed UK customs .contacted DHL costumer service two times but no solution or valuable answer .

Apple iPhone 4 32GB...

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