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DHL Complaints & Reviews

DHL - Massachusetts, Newton / No delivery

Larz98 on Jun 23, 2016
I posted a parcel using dhl international to karabuk, turkey early may 2016. And still has not been delivered. No one from the company ever responds to you. The email to their customer relations team does not respond at all. Not even an acknowledgement or phone call. Its been weeks and i...

DHL / Stolen Package

Margie Robertson on May 5, 2016
I ordered 2 Coach bags from the U.S. When tracking it, the shipment showed as "delivered" on April 25 at 6:39 pm. This is impossible. First of all, there was no one home on that date at that time. I personally was at the library studying. Secondly, the lady driver claims that the recipient...

DHL / Custom clearance issues

Anna ZZ on Mar 9, 2016
Dear Sir/Madam, I sent a box of french chocolates via DHL express to my friend in Bangalore. It was supposed to be a pleasant surprise, not a nightmare to handle. Indian Customs still keeps this box for "custom clearance" for days, requesting my consignee to provide additional...

DHL - Texas, Houston / DHL Deferred Payment

Reviewer32130 on Feb 8, 2016
Received an invoice from DHL for $14.32 import taxes and $11.00 services for paying those import taxes for clearing customs. Those charges should for deferment payment should be decreased or eliminated because DHL makes delivery of foreign items daily in large quantities. Therefore I will...

DHL / Unethical Behaviour

Zoe T Dlamini on Jan 25, 2016
Poor Courier Service and exhorbitant charges: DHL My parcel Waybill # 7716580292 was couriered from South Africa - left South Africa - on 06 January, 2016. Delivered to me today on 25 January, 2016 at 13:47 following several e-mails to DHL and finally getting assistance from one Edith...

DHL / I have paid for a Laptop cellphones I have not received the items and correspondences are no longer present

Shadrack Lungu on Jan 22, 2016
Hello Shadrack,   Thanks for your reply.   ID 7414  iPhones 6S Plus 128GB: $135  x2 ID 7389 Laptop Apple MacBook Pro MD103LLA 512GB: $124  x1   Free shipping by DHL and 1pcs free Samsung Galaxy S6 Edge 128GB as gift   Bank  Account  Information:     A/C NO.:  6217853600027528297 A/C NAME:  HAN TAO  BANK...

DHL - Florida, Plantation / Stay away!

Morind on Jan 15, 2016
It seems like having a happy experience with DHL is a myth. I bought some products from China. The tracking system showed that my order is picked up, but tracking info never updated. When it finally updated, it said the package was returned to the shipper. I also received an email stating...

DHL / Customer service

Reviewer28448 on Dec 7, 2015
HORRIBLE SERVICE, WILL NEVER USE AGAIN. THEY HAVE NO IDEA WHAT THEYRE DOING 1- DHL canada left a package at my home, that was not mine. I called them 5x to pick up package so the person waiting for me can have it. It's been 1 wk now and I still have the package. Overtime I called I...

DHL / Releasing, Customs Clearance

Reviewer66622 on Nov 13, 2015
Warning! Don't use DHL Philippines specially on your business! This company just give us nightmare and horrible experience! I cannot explain the intensity feeling of anger, frustration, and disappointment and we have. We order goods from china for reselling here in Philippines. It...

DHL / The Most Irresponsible Courier Company

Reviewer19721 on Nov 13, 2015
DHL delivered my package to wrong address and released my parcel to whoever open the door on Nov.10, 2015. When I pay the duty tax at DHL YVR GW, Richmond, B.C. in the morning, I confirm the signature is requested when delivery. From 11:00 to 17:00 we are waiting for the exciting gift; at...

DHL / Shipping of Package Consignment - Stuck in Customs

Reviewer62849 on Oct 6, 2015
I am waiting since weeks for a package sent from Germany to India (Bhubaneswar), sent on the 10/09/2015. The online tracking system says that the package is stuck in customs in Mumbai. In Mumbai Foreign Customs Office they told me the package has already been sent to Kolkatta. But in...

DHL - England, Hampshire, Southampton / Dangerouse Driving

Reviewer88949 on Sep 7, 2015
My Crew were delivering to the Chicago Rib Shack, Unit R5 West Quay Shopping Centre Southampton, SO151QB. Our Drivers mate has stated that one of your drivers was driving very fast through the loading area. He has said that he has had to jump out of the way to stop the van from hitting him...

DHL - California, San Francisco / Misrepresentation of services & disrgard for carriage contract

Steffanm on Aug 28, 2015
In a building with a 24 concierge and mail service, DHL left a door tag for a critical urgent shipment that our company’s product launch at 2pm in the afternoon on a business day. Additionally there were no attempted calls to concerning the delivery. Rather than finding a way to attempt delivery...

DHL / Do not use

Reviewer10142 on Aug 25, 2015
The shipment was promised to be delivered on the 1st day, wasn't delivered until 7 PM, no one available. 2nd day, promised to be delivered by 5PM, one hour later, and didn't receive package until the next business day. DHL delivery driver could not find location-poor service. I...

DHL / Broken Parcel

dmorenoh on Aug 11, 2015
They sent me a parcel from Chile to Auckland. The parcel was a very delicate wind trainer for my bike that was carefully protected. Nevertheless, the "brilliant" DHL services smashed the box like a piece of nothing, the box arrived all broken and smashed. In fact, they opened the box...

DHL / Falsely signed for delivery

Jumana_ on Jul 1, 2015
I had ordered some cosmetics off a trusted south korean website and paid 30 $ for priority shipping since i will be traveling in a couple of weeks and need to recieve it before i go, i recieved confirmation of my order and of the shipping address and a shipment tracking number...

DHL / False charges payable twice

mimia on Jan 26, 2015
dhl muscat has some admin charges to bring in the good from custom i alreayd pay dhl to bring in the stuff to the sender and once it comes to muscat charge me seperate i end up paying twice once to dhl international and one to dhl muscat theses charges has no basis and since they hare a...

DHL - British Columbia, Vancouver / Said signed and delivered online - never got my document

HowTheHeckUsersTaken on Jul 24, 2014
I just panicked as these are original marriage documents and affidavits and certificates being which can not be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration!!! Paid $70.00 for just a few...

DHL / 2 days after after cleared custom, betrayed and resend for custom

Haluk Testereci on Jun 27, 2014
my Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have call saying within few minutes will be delivered home by local DHL...After about half hour i have been told item hold by senders email ( problem paypal...

DHL - Ontario, Dryden / Shipment disappeared - no customer service

Daniel Lick on Apr 22, 2014
This Company sucks! I have been waiting for 6 weeks for my shipment from China. It was almost impossible, but I managed to contact customer services and they refused to do anything - all they would do was read back the info on the tracking site - that I could access myself (and have...

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