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the seller
So I don't know if the seller is offline or something but I go into his so-called store and it doesn't appear it says it's not real and I'm afraid I did get scammed really disappointed I thought it would be better. it says it's shipping and all its way but the seller hasn't contacts me but says he/she is online. I've been also charged twice for the same product?
The complaint has been investigated and resolved to the customer's satisfaction.
to bags I order
I order 2 bags they reach out and they had one so I need change color and tracking do not exist I reach out several times and no response
Yunshneg
I said yes I receive it to wright a review to let them know this is fraud becuase if you shipped it why you cannot give me correct tracking
My name is lianne owens [protected]@verizon.net I love this cite never had problems I always ordering from dhgate and also I told the saler you do not care
The complaint has been investigated and resolved to the customer's satisfaction.
dyson hair dryer supersonic or wave all fake and sellers giving fake tracking or shipping token item
Scam sellers named AvonAvon, dnydysonfryer, and wangjuan013. Please everyone beware of buying anything on dhgate. I have attempted now 8 orders at trying to buy a dyson supersonic and dyson wave styler. Several sellers gave fake tracking numbers, with someone else's name and address other side of country, the other sent rock and I signed for box, so dhgate would not return my 350.00. Then I find later getting to know app the site does not allow buyers to leave feedback if you request refund or if order cancelled. So I cannot warn others!, now talk about a SCAM! This is DHGate allowing this! I sent customer service, their chat, and even tried Facebook to send names of each seller who scammed to make sure the company removes them...BUT THEY DId not remove...they allow sellers to keep scamming people! Even another person somehow left feedback and said same thing seller sent to wrong place, even somehow shipped it out 2 days before they actually paid! So obviously the seller is making up tracking. Are they still on DHGate? YES, dhgate allows sellers even if they defrauded people! Beware to all! It's a scam, and they just don't care! From user leadershipneeded@gmail.com. Sellers who scammed me are AvonAvon, dnydysonfryer, and wangjuan013. Keep in mind though, they change store names to avoid these type of reviews. But when someone has 20 transactions and 0 review...they are usually scammers, as this means none of those buyers were able to leave feedback because their order was in mediation or refunded or requested refund. Dhgate will also put fake good reviews to balance out! You can tell the ones they will do advertisement in review, give pictures, etc.
The complaint has been investigated and resolved to the customer's satisfaction.
charged without sending my order
I placed an order with DHgate, com on July 6.2019 for New Model High Quality 40K Ultrasonic liposuction Cavitation 8 Pad LLLT Laser lipo Laser Slimming Machine Vacuum RF Skin Care and paid $191, 62 USD On July 12, 2019 I got email that indicated according the carrier my order was delivered (which I never received) At the same day I was complaining to the life chat. On July 15, 2019 another email sad that the Seller "wangjuan 013" has declined my proposal to send me my order and will do Partial Refund: US 19, 16!?
The complaint has been investigated and resolved to the customer's satisfaction.
dress
Hello, I purchase a dress, from you ..I gave you measurements also .. dress come back to small .. I asking for the information send back to you with a refund..order number..[protected].. please someone can get back to me soon.. the dress is cut to small.. material to thick ..I have a wedding to attend soon ..I need a response back quick.. I have sent numerous of email
The complaint has been investigated and resolved to the customer's satisfaction.
jacket
I ordered a jacket off the website and received an empty package that is way too small to fit a jacket inside.
Is this a scam or something?
The contents of the package claims to have 1 Jacket, #Red, M
Order Number: [protected]
Order Time: Jun 26, 2019 19:35
Seller: Spring168
I tried to contact them about it but they're unavailable at the moment.
do not buy anything from dhgate
I didn't even want to give DHGATE one star but I had to select at least one star in order to post my review!
This place is a scam! DO NOT ORDER ANYTHING from this company!
I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website...HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven't received my dress!
After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises that my dress would arrive on or before the date that I provided them PRIOR to my order.
I'm now convinced, IF I ever do receive the dress that I ordered, it probably won't even look anything like the picture online either!
Do yourself a favor and order from a legitimate honorable company... even if you have to pay more money... it'll be worth it! Because ordering from DHGATE will be the worst mistake you can make if you're shopping for a special dress for your wedding, prom, homecoming or any other special event that you need a dress for!
The complaint has been investigated and resolved to the customer's satisfaction.
I bought a sex doll
Me Louis dustan Abbott of 259 Ryan rd cullman ala 35057 bought a sex doll it was not what I want when it got here it was not the right one it was all wrong I bought a japness robot sex doll metal skeletion black hair white when it got here it was old infateble doll black hair white it all wrong no right at all what I want is what I order japness sex doll robot metal skeletion it talk is smart intellgent I want I order it in Lois white account email is [protected]@gmail.com or I am turn them in to trade comission
The complaint has been investigated and resolved to the customer's satisfaction.
Never was resovled or nothing i never got money back or nothing louis dustan abbott
Hi Louis Abbott,
Please let us know more about your concern and provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
returned product to seller as it was broken, the seller refuses to clearance and get it/refund me
I bought a machine for DHgate company Ausdruck Store https://www.dhgate.com/store/prosalonmachine#listing_store-6 and after 2 weeks a tecnhical problem has been arrised. They immediatelly send me a new handle part which I waited for a month and it was broken. The seller agreed to send the machine back to them in order to get a refund. I paid shipping cost 90 euro and he claimes that I did something (without giving details of information) wrong and that the parcel is stuck on clearance office in Shanghai. The DHgate team informed that he probably has been requested to pay clearance fees. He has stopped the communication and not repsonding to my messages nor to DHgate team. Beware it's a scam
i am waiting for so long for a solution. the parcel is in china since 8/06. it is your platform form where i chose to buy the machine and the seller you are cooperating with is a fraud and all of this is a scam. so please finally find a solution to get my money back.
this seller pro_salon_machine asked me to write on the parcel that it costs 120 dollar, in order no to pay clearance fee. the clearance office suspected the parcel and has
contacted him and he refuses to cooperate. all of him action are his fault: the machine which broker 2 weeks after buying, the broken new handle, the guidlines for shipping the parcel and the fact tha the parcel is on Shanghai airport for a month and a half. please help me with the refuse as the seller is a fraud.
as i mentioned before i have send a tone of messages to seller. he stopped responding. i send everyday. he is holding my money and he is holding my damaged machine. i have lost 477 dollars plus 90 euro shopping cost. my parcel is stuck on clearance office and his behavior is criminal.
you already have access to the messages and conversations with the seller. i did not opened a dispute within 30 days as he promised to send a new handle, which he did but it was also broker. the seller has aggreeded on messages to refund the Total amound and a lot of your employees have see it as i am contacting you for
a long time. please check the messages and proceed the refund.
$192.82 parka purchased on my debit bank card never delivered by june, 30 2019..
I have a copy of your transaction of payment for a parka, black, full fox fur collar 2019. You were paid $192.83 and I never got the parka
I ordered 4 of the same parka and got a refund for three only!
I want my parka now. I paid for it. Why is this so complicated. Your on-line services are not hep with the program. Make this all clearer.
Reach me at: [protected]@gmail.com. Asap
The complaint has been investigated and resolved to the customer's satisfaction.
that you guys only need to take out one payment of 187.03
I have accidentally order the same dress twice I only need one dress I got one that I ordered and you guys have over drawn my bank account and I put money back in to the negative balance and made it postive and I only release one payment not two payments and I have asked for a refund from the second order that I mistakenly made and I can't wear two dresses
The complaint has been investigated and resolved to the customer's satisfaction.
order [protected] placed 13th april. item code [protected]
Subject PO#[protected]
On 13th April, 2019 I ordered and paid for a Dyson Hairdryer US$108.99 (US$133.31 with delivery) Aust $209.88.
I have emailed information many times but never ever received a reply.
I telephoned the Sydney delivery company many, many times but only received recorded answering machine saying service not available.
I want to commence a process to get reimbursement of my money as it 9 weeks since I placed my order.
J. Collings
[protected]@gmail.com
35/18 Raintree Place,
Airlie Beach. 4802 Queensland Australia
The complaint has been investigated and resolved to the customer's satisfaction.
guitar
Ordered online and paid for 29th March 2019.
Excuse after excuse for non-delivery. I demanded a refund which was agreed six weeks ago and its all gone dead. No guitar and no refund, Hence the route I am now taking to ensure no one else gets scammed as I have been for a considerable sum of money.
Here is the product information:
Black custom shop Guitar with chrome hardware and chrome tulip tuners China guitar
169514348
guitar with case
Stock in: China
View Product Detail
US $317.17 / Piece
1 Piece
US $317.17
The complaint has been investigated and resolved to the customer's satisfaction.
credit card charged and no order confirmation
I purchased a pair of shoes ("Fasion SB Stefan Janoski") but i did not receive a confirmation email and there is no sign of the order on my account, however my credit card has been charged and there is still no sign of my order after 4 days.
I would like a refund or for the item i ordered to be sent.
Payment was processed on Wednesday 12 June NZT.
The complaint has been investigated and resolved to the customer's satisfaction.
not received
They send an email about my order that has been delivered and completed. I never received anything. Tracking number was false. Wrong item and wrong address DHL confirmation. No response on disputes or messages I send. With all the technology in place how can they get away with this? How to contact DHgate does anyone have information? Or did anyone looked into other legal ways
The complaint has been investigated and resolved to the customer's satisfaction.
scammed by dhgate
I bought a dyson blow dryer and my order was shipped to New Jersey, I live in TX! I had proof of delivery with some guys signature and the seller wouldn't respond. DH Gate would not refund my order until 6 days, then they processed it saying me and the seller reached an agreement? No we didn't, I was scammed and I think DH Gate is the fake account holder. Now I have to wait 15-30 days before my money is refunded. So all together they are holding my money for over a month when they know that I was scammed? DH Gate is a scam and they won't even let me leave a review for this seller?
The complaint has been investigated and resolved to the customer's satisfaction.
a dress
I ordered a dress from them I opened a dispute and I responded and now they telling me I didnt respond I sent them screen shots and they still telling me I didnt respond they want to refund me only half of what I paid for I want full amount dress was nothing like described said it has a high slit dress doesn't have it and it was also damaged order #[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
wrong merchandise, and it 4th rate
Thieves!
Thieves! There was no doubt what I ordered, it was printed in huge text on the enclosed order slip. I got something entirely different, thief seller claimed i'd approved it. Dhgate's customer service agreed with their thief. What I got was fourth-rate junk, I sent pictures confirming that. Dhgate agreed with their thief. If you want to order from them, throw your money in the garbage can instead. That way you'll avoid the 45 day delay in getting nothing you can use.
I foolishly wasted 20 minutes of my life thinking there was any chance DHgate would suddenly become honest.
This is their response:
----------------
did see here that the dispute was closed. What I recommed is that please ask the seller to leave a message in the system like this: "I agree to refund with the amount of____".
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Now. What's the odds that this thief will suddenly do that?
Again, throw your money in the toilet and flush it, don't send it to DHgate and their fellow thieves. You'll get the same results, and you won't have to wait a month to learn you've been lied to and stolen from.
This is the standard response the Thieves always post ... it looks good for the public, but they in the end they always side with their fellow-thief.
You should assume any positive reviews are from fellow-Thieves, trying to disguise their business philosophy.
Nobody who has dealt with them would ever give them 5-stars (or 4, or 3, or 2, or 1 if there was anything lower)
my order has not arrived!!!
I ordered 12 masks (order:[protected])
on 11.04.2019 for €3, 57 each for a total of €42, 94.
Package:Ll153017062CN
I have not received my order!
I have already paid!
Please give me some information. I need to know why I have waited almost a month. If you cannot provide my order I would like to be refunded and have my money back. This is the first time that I order online and not receive my goods. It should have arrived a long time ago!
Urgent!
Garey
[protected]@tiscali.it (0039.334.2131562)
The complaint has been investigated and resolved to the customer's satisfaction.
sneakers to be either replaced or refunded. arrived to me not as shown on site
So I have done everything that I was told to and I have yet received a new pair of sneakers for my son or a refund. Now what do I do? Also the phone number that they supply is not to DHGate. This is ridiculous. I bought these now over a month ago and the day after I received the sneakers I started emailing for a return with a new pair to be sent or a refund.
ALL OF THESE CONTACT NUMBERS ARE FAKE. AND THIS IS WHAT THEY POST ON THEIR WEBSITE...….
Customer Support Phone Numbers
Phone:
+[protected]
+[protected]
Web:
www.dhgate.com
The complaint has been investigated and resolved to the customer's satisfaction.
About DHGate.com
One of the key advantages of DHgate is its competitive pricing. As a direct-to-consumer platform, DHgate cuts out the middleman and allows buyers to purchase products at factory prices. This means that you can often find products on DHgate at significantly lower prices than you would find elsewhere.
In addition to its low prices, DHgate also offers a range of other benefits to buyers. The platform has a robust buyer protection program that ensures that buyers receive their products as described and in good condition. DHgate also offers a range of shipping options, including express shipping, so you can get your products quickly and easily.
DHgate is also known for its excellent customer service. The platform has a dedicated customer service team that is available 24/7 to help buyers with any questions or issues they may have. Whether you need help with an order, have a question about a product, or need assistance with a return, DHgate's customer service team is there to help.
Overall, DHgate is a reliable and trustworthy platform that offers a wide range of products at competitive prices. Whether you're looking for electronics, clothing, or anything in between, DHgate is a great place to start your search. With its excellent customer service and buyer protection program, you can shop with confidence knowing that you're getting a great deal on high-quality products.
Overview of DHGate.com complaint handling
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DHGate.com contacts
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DHGate.com phone numbers+1 (213) 797-2133+1 (213) 797-2133Click up if you have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number Click down if you have UNsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number 0 0 users reported that they have UNsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone numberUnited States+86 108 225 7676+86 108 225 7676Click up if you have successfully reached DHGate.com by calling +86 108 225 7676 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +86 108 225 7676 phone number Click down if you have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number 6 6 users reported that they have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone numberChina
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DHGate.com emailszhouyanjun@dhgate.com100%Confidence score: 100%Supportcustomer-support@dhgate.com100%Confidence score: 100%Supportdhgate_cs2015@yahoo.com100%Confidence score: 100%Supportdhgt.youtub.001@gmail.com100%Confidence score: 100%Supportservice@dhgate.com92%Confidence score: 92%supportevidence@dhgate.com90%Confidence score: 90%
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DHGate.com address8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, 100083, China
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