DC Shoes
reviews and complaints

I recently had an experience with DC Shoes (dcshoes.com) that left me feeling disappointed and frustrated. I ordered two pairs of shoes, but when they arrived, one pair was the wrong shoe and size. I reached out to customer service, hoping for a quick and easy solution, but unfortunately, that was not the case.

The customer service representative I spoke with did not seem to care about the mistake that had been made. They told me that I would need to return the wrong pair before my account could be credited back. This seemed like an unnecessary hassle to me, especially since the mistake was not my fault. To make matters worse, they offered me only a 30 percent discount on my next order as a way to make up for the inconvenience. I found this offer insulting, considering the poor service I had received.

I was left feeling frustrated and disappointed with my experience with DC Shoes. The lack of care and attention to detail from their customer service team was unacceptable. I have no desire to do business with them again, and I would caution others against taking the chance.

Overall, my experience with DC Shoes was a lesson learned. I hope that they will take steps to improve their customer service in the future, as it is an important aspect of any business. Until then, I will be taking my business elsewhere.

I gotta say, I'm pretty disappointed with DC Shoes. I ordered a product from their website almost a month ago and it still hasn't shipped yet. I even tried to cancel the order by email before it was processed, but they still charged my card and processed the order anyway. When I finally got a response from them, they told me they couldn't cancel my order because it had already been processed. That was two weeks ago, and they still haven't bothered to send my order out yet.

It's pretty frustrating, especially since I ordered a pair of DC shoes from Amazon a week after I ordered from the DC website, and my Amazon shoes have been here for almost two weeks now! What gives, DC Shoes? I just want my damn order already.

I understand that things can get busy and orders can get backed up, but it's been a month now. I think it's only fair that they either send my order out ASAP or give me a refund. It's not like I'm asking for anything unreasonable here.

Overall, I'm pretty disappointed with my experience with DC Shoes. I hope they can get their act together and start providing better customer service in the future.

I was really excited to order a new pair of shoes from DC Shoes (dcshoes.com). I received a confirmation email that said my shoes would be shipped out in just two days after my purchase. However, after a week of waiting and no emails or contact from the company, I found out this morning that my shoes wouldn't be shipped out for another 5 to 7 business days. I was pretty bummed out about this, but I figured I could wait a little longer.

Then, to my surprise, I received an email saying that my shoes wouldn't be shipped out for another two weeks! I was really frustrated at this point, especially since I had paid for express shipping. When I called to ask for a refund, I was told that since I had already paid, they couldn't refund me. This made absolutely no sense to me, and I started to feel like something fishy was going on.

All I wanted was a pair of shoes that fit, but instead I was getting the runaround from DC Shoes. They told me that it would be no less than 30 days before I could receive my shoes, which was unacceptable. I decided to call my bank and have them investigate the transaction. Thankfully, my bank was able to refund me within just two business days, so I didn't have to deal with DC Shoes anymore.

Overall, I was really disappointed with my experience with DC Shoes. I had high hopes for their products and customer service, but they let me down. I hope that they can improve their processes and communication in the future so that other customers don't have to go through what I did.

So, I went on the DCShoes.com website and saw a pop-up that said "Free shipping on your first order" if you give them your email address. I thought, "Hey, that's a pretty sweet deal!" So, I gave them my email address and placed an order. But guess what? No free 2-day shipping! I was pretty bummed out, so I reached out to customer service to see what was going on. They told me that it's not free shipping on your first order, it's on your next order. What the heck? That's not what the pop-up said! I told them that it clearly stated "first order" and quoted the website word for word. But they didn't seem to care and just told me that I had to wait 2-3 days for a unique code to get the free shipping. What's the point of that? If I have to wait 3 days for a 2-day shipping code, why not just give me the damn code in the first place? I was pretty disappointed with their customer service.

To make matters worse, I found out that the shoes I bought were $1 cheaper on Amazon and I would have gotten free 2-day shipping with Prime anyway! What a bummer. I wish I had known that before I made my purchase.

Overall, I'm not too impressed with DCShoes.com. The false advertising and poor customer service left a bad taste in my mouth. I'll probably stick to Amazon for my shoe purchases from now on.

I recently had an experience with DC Shoes that left me feeling extremely disappointed. As someone who has worked in retail and customer service for over 16 years, I was shocked at the lack of care and consideration shown towards their customers.

I ordered a pair of the highly anticipated Bobs Burgers x DC Shoes collar shoes, expecting to receive them in pristine condition. However, when the shoes arrived, they were shipped in a flimsy plastic bag, causing the collector's edition box to be completely destroyed during shipping.

When I reached out to DC Shoes to address the issue, I was met with complete disregard for my concerns. Instead of offering a solution or attempting to rectify the situation, I was told that I would need to pay out of pocket to return the damaged shoes and purchase a new pair.

I was absolutely appalled by the lack of customer service and care shown by DC Shoes. How can a company send a product to a customer without any consideration for how it will be received? It's clear that they have no interest in maintaining a positive relationship with their customers and are only concerned with making a profit.

I will never purchase anything from DC Shoes again and would strongly advise others to do the same. It's truly a shame that a company with such a strong reputation in the skateboarding community would treat their customers with such disrespect.

So, I was really excited to order some new kicks from DC Shoes (dcshoes.com) today. But, unfortunately, things didn't go as smoothly as I had hoped. When I checked my bank account, I noticed that I had been double charged for my order. I was pretty frustrated, so I called up the customer service line to see what was going on.

I spoke to a woman named Michelle, who was pretty helpful. She explained that sometimes a card can be pre-authorized twice, which can result in a double charge. I asked to speak with a supervisor, and my call was transferred to a woman named Rose.

Unfortunately, Rose was not very pleasant to deal with. She was really rude and condescending, and she rushed through the call. All I wanted to know was why my account had been double charged, but Rose didn't seem interested in helping me figure it out. She told me that the second charge should be credited back to my account within 72 hours, but she didn't really explain why it had happened in the first place.

I asked to speak with Rose's supervisor several times, but she kept telling me that her supervisor was in a meeting and that she couldn't connect me with her or her voicemail. It was really frustrating, and I didn't appreciate the way that Rose handled the situation.

I don't like the idea of my money being on hold when it shouldn't be, so I'm definitely not happy about this whole situation. The way that it was handled was really unprofessional, and I don't think I'll be ordering from DC Shoes again in the future. In fact, I'm planning to file a formal complaint with the BBB to make sure that this kind of thing doesn't happen to anyone else.

So, I recently bought a pair of shoes from DC Shoes website, dcshoes.com. After three weeks, I noticed that the money had been deposited back into my account. I was confused and decided to call their customer service to inquire about the issue. They told me that everything was good and that my order was still being processed. However, the very next day, my order was cancelled without any explanation. I was disappointed, but I thought maybe it was just a fluke.

I decided to give them another chance and placed another order, this time for two pairs of shoes. I was hopeful that at least one pair would be shipped. However, after two weeks, the money was deposited back into my account again. I checked the website, and it still said that my order was being processed. I contacted their customer service again, and they told me that they were moving warehouses and that it might take 1-2 weeks to be moved over. It has been three months now, and the website still says the same thing.

I am extremely frustrated with DC Shoes. They cancelled my order without any notice, and now they are not responding to my emails. To make matters worse, they do not have customer service on the weekends, so I cannot even call them. I used to love DC Shoes, but this experience has turned me off of this company. I understand that we are in the middle of a pandemic, and it is difficult to buy shoes in-store, but they need to get their act together.

In conclusion, I would not recommend ordering shoes from DC Shoes website. They might cancel your order without any explanation, and their customer service is not helpful. I hope they improve their services soon because I used to be a loyal customer.

I ordered two pairs of flip flops from DC Shoes website, dcshoes.com, in size 11. I was super excited to receive them and waited patiently for 3.5 weeks. Finally, the package arrived, but to my dismay, I received a size 11 and a size 6. What the heck! I was so disappointed and frustrated. I immediately called their customer service to report the issue. They apologized and asked me to send back the size 6, and they would issue a refund. They also suggested that I could reorder the size 11. However, by the time I received the shoes, the size 11 was already sold out. I was so disappointed.

To make matters worse, they asked me to pay for the shipping to send back the wrong size. I mean, seriously? It was not my mistake. They sent me the wrong size, and now they want me to pay for their mistake. The shipping cost was even more than the cost of the shoe. I was so frustrated and disappointed. I couldn't believe that they were not willing to cover the cost of shipping.

Now, I am stuck with shoes that don't fit me or anyone I know. I am out of pocket for the cost of the shoe, and they refuse to do anything about it. I am so disappointed with their customer service. I have worked in retail/customer service for many years, and I am a very understanding person. However, this experience was the worst. I cannot believe that they refuse to do anything for me when the mistake was their fault.

I will never order from them again. Any other company would have shipped it back on their dime since they made the error. I am just shocked that they refuse to do anything for me. I hope they improve their customer service and take responsibility for their mistakes.

Bought a pair of Peary boots from DC Shoes and they ripped after only 4 months of use. I reached out to DC and they gave me a $100 gift card code as a replacement. However, I later found out that they had messed up all Peary boots and had to recall most of them, but I was never contacted about it. I used the gift card code to make an order, which included a $30 pair of shoes. Unfortunately, the shoes never arrived, so I emailed customer service after 3 weeks and was told they ran out of stock. However, when I checked their site, the shoes were still in stock. I emailed them asking for my gift card to be refunded, but they kept saying they would do it without actually following through. I contacted multiple people, but always got the same answer. After another three weeks, I still hadn't received a refund, so I contacted them again and this time was promised an actual card sent to my address. However, I never received the card either.

This all happened a year ago, and at that time I think I talked to everyone in charge of customer service at DC, so I just let it go. I haven't bought anything from DC in a year, but I wanted to leave this review here so others can see it.

Additionally, I've noticed that the quality of DC Shoes has gone downhill compared to 5 years ago when I was in high school. The sizing is weird and my last pair (a Heathrow pair) had no traction at all and looked extremely beaten after only a year of minimal use.

I recently had an experience with DC shoes that left me feeling pretty frustrated. I'm a big fan of Bob's Burgers, so when I saw that DC had some cool shoes with the show's characters on them, I decided to order a couple of pairs. Unfortunately, when they arrived, both boxes were pretty beat up. I was pretty disappointed, because part of the reason I ordered the shoes was because I thought the boxes were really cool.

I reached out to DC's customer service team to see if they could help me out. They told me that I could return the shoes and order new ones, and that they would make sure to ship them in a new box. I decided to call them to see if there was anything else they could do, and unfortunately, I didn't get much help. The person I spoke to basically told me that returning the shoes and ordering new ones was the only solution they had. I asked him if there was any way they could make sure the new shoes arrived in better condition, and he didn't really have an answer for me.

The problem is, the shoes are sold out now, so I can't return them and order new ones. I'm pretty frustrated that DC doesn't seem to have any other solutions for me. I spent over $100 on these shoes, and I feel like I should be able to get a replacement box or something. I've been posting about my experience on social media in the hopes that DC will see it and do something to help me out.

Overall, I'm pretty disappointed with DC's shipping procedures and customer service. It seems like they could do a better job of making sure that shoes that come in speciality boxes are shipped in a way that protects the boxes. I hope that they'll take my feedback into consideration and make some changes to improve their customer service in the future.

DC Shoes has a website where they sell a variety of trainers at discounted prices. They claim that you can return the shoes if needed, but unfortunately, my partner and I found that the two pairs we purchased were much too small. Despite our usual shoe size working in all other brands, the DC shoes were significantly smaller than advertised.

We attempted to return the shoes, but were disappointed to find out that we had to ship them abroad, which cost almost as much as the shoes themselves. This was a frustrating experience, and we were disappointed that DC Shoes did not respond to our emails.

Overall, we were left feeling scammed and disappointed with our experience with DC Shoes. We hope that they can improve their sizing and return policies in the future to avoid similar issues for other customers.

I used to be a big fan of DC Shoes, but I have to say that I'm pretty disappointed with their current offerings. It seems like they've lost their way a bit over the years, and their credibility has taken a hit as a result. I wouldn't recommend buying from their online store, as I've had some pretty bad experiences with their services.

The quality of their shoes has also gone downhill. I recently purchased a pair of their "new" shoes, but they were in pretty poor shape when they arrived. They just don't seem to carry the same weight as their previous models, which is a shame.

Overall, I think DC Shoes has some work to do if they want to regain their reputation as a top skate shoe company. Until then, I'll be looking elsewhere for my footwear needs.

I recently made a purchase on DC Shoes website and I opted for the over night/ next day shipping option. I was willing to pay an extra $20 dollars for this service. However, I was disappointed to find out that my shoes did not arrive on time. It has been 3 days since I placed my order and I am still waiting for my shoes to arrive.

When I contacted their customer service team, they informed me that any order made on a weekend or holiday takes two extra business days to process. I was not aware of this policy and I feel that it should have been clearly stated on their website. I believe that if they offer an over night/ next day shipping option, they should be able to deliver it within the promised time frame.

I am now requesting a refund for the shipping cost that I paid for. However, I am not confident that they will approve my request. I hope that they will take responsibility for their mistake and make it right for their customers.

Overall, I am disappointed with my experience with DC Shoes. I was excited to receive my new shoes quickly, but their shipping policy has left me frustrated and dissatisfied. I hope that they will improve their communication and delivery process in the future to avoid similar issues.

So, I bought a pair of shoes from DC Shoes website, dcshoes.com. I was really excited to get them, but it took two whole weeks for them to arrive. When they finally did, I was disappointed to find out that they were two sizes too big! The box said they were a size 6, but they were actually a size 8. I was really frustrated because I live in a remote area, so it's going to take another two weeks just to return them and get a refund. Plus, these shoes have been selling out fast, so I'm worried I won't be able to get the right size when I finally do get my refund.

I called customer service to see if they could help me out, but all they said was that they would send me a label to return the shoes and give me a refund. But I don't want a refund! I just want the right shoes in the right size. It's really frustrating that they don't seem to care about my situation and won't do anything to help me out.

Overall, I'm really disappointed with my experience with DC Shoes. The shipping took way too long, the shoes were the wrong size, and customer service wasn't helpful at all. I wouldn't recommend buying from them unless you're willing to deal with these kinds of issues.

Ordered some shoes from DC Shoes on July 17th. I was pretty excited to get them, but then I changed my mind and wanted to cancel the order on July 18th. I sent them an email about it, but they told me they couldn't cancel it because they had already shipped it out. I was pretty bummed about that, but I figured I would just wait for the shoes to arrive and then return them.

But then things got even worse. I got a shipping notice on July 19th, but then I never actually received the shoes. I waited and waited, but they never showed up. I started to get really worried, so I contacted UPS to see if they could help me track down the package. But when I talked to them, they told me that they had no record of the package ever being picked up. I was really confused and frustrated, so I started emailing DC Shoes to try to figure out what was going on.

It took a lot of back and forth, but eventually I got DC Shoes to start a formal investigation with UPS to try to find out what had happened to my shoes. I was really worried that someone had stolen them or something, so I even brought up the possibility of fraud. It was a really stressful few weeks, but eventually DC Shoes gave me a refund for the shoes.

Honestly, I was pretty disappointed with the whole experience. I had been really excited to get those shoes, but instead I ended up waiting for weeks and never actually getting them. And in the meantime, I ended up buying two other pairs of shoes for the same price that I had paid for the DC Shoes, so it ended up being a pretty expensive mistake. I don't think I'll be ordering from DC Shoes again anytime soon.

I recently made an order on the DC Shoes website during Cyber Monday. However, the next day, my order was unexpectedly canceled without any explanation. To make matters worse, I received a 30% off coupon for shoes that had just been raised in price. I decided to call customer service to see if they could help me out.

The representative I spoke with told me that they could price match my order, but I would need to call back after placing it. I followed their instructions and within seconds, the money was taken out of my account. However, shortly after, I received a notification that a fraudulent purchase had been made through DC Shoes.

I immediately called customer service again, hoping to resolve the issue. Unfortunately, I was told that there was nothing they could do for me, even though I had a reference number for the price match. I was left feeling frustrated and disappointed, especially since I had lost $85 with no confirmation of my shoe order.

Overall, my experience with DC Shoes was not okay. I understand that mistakes happen, but the lack of communication and assistance from customer service was unacceptable. I hope that in the future, DC Shoes can improve their customer service and ensure that their customers are treated fairly and respectfully.

I recently had a bad experience with DC Shoes and I would not recommend them to anyone. I purchased a pair of tennis shoes from their website and unfortunately, they did not fit properly. The website did not provide enough information about the sizing and I ended up with shoes that were too small.

I reached out to the company for a refund but I have been waiting for over a month and still have not received my money back. I have tried contacting them multiple times but they have not responded to my messages. It is frustrating to not receive any communication from them and to be left in the dark about my refund.

To make matters worse, I used PayPal to make my purchase and they were not able to help me with my refund. If I had used my credit card directly, I would have had my money back by now. It is disappointing that DC Shoes does not seem to care about their customers and their satisfaction.

Overall, I would not recommend DC Shoes to anyone. Their lack of communication and poor customer service make them a company to avoid.

I recently had an experience with DC Shoes that left me feeling frustrated and disappointed. I ordered a pair of shoes online and unfortunately, they were lost by UPS during the delivery process. When I contacted UPS to try and resolve the issue, they directed me to file a claim with DC Shoes.

I attempted to reach out to DC Shoes through their online customer service, but was met with a long wait time of over 4 hours on hold with no answer. I also tried emailing them and received an automated response promising that a customer service representative would be in touch with me shortly. However, after waiting for a week with no response, I became increasingly frustrated.

I continued to try and contact DC Shoes through phone calls and emails, but was always met with the same result - being put on hold automatically with no one ever answering my call or responding to my emails. I even tried their live chat feature, but was unable to connect with anyone there either.

As a result of this experience, I am left feeling like I will never receive the product I paid for, nor will I ever receive a refund. It's disappointing to have such a negative experience with a company that I had previously trusted and enjoyed purchasing from. I hope that DC Shoes can improve their customer service in the future to prevent others from experiencing the same frustration that I did.

I gotta say, I'm pretty disappointed with the customer service at DC Shoes. I ordered a pair of boots that were way too small, even though I ordered my usual size. It was a real bummer, because I was really looking forward to wearing them.

But then, when I tried to return them, it was a whole other headache. Their return policy is a total joke - they don't provide any return postage, so I had to spend a quarter of what the boots cost me just to send them back. And there's no retail store in my area, so I couldn't even drop them off in person.

Honestly, I think they need to seriously re-think their eCommerce return strategy. It's just not sustainable in comparison to retailers like Amazon. If they want to keep customers coming back, they need to make it easier and more affordable to return products.

All in all, I don't think I'll be ordering any more DC products in the future. It's just not worth the hassle.

I recently purchased a pair of sneakers from DC Shoes and I have to say, I was extremely disappointed with the quality. Not only that, but the sizing was all wrong - they definitely weren't American sizes. I was really looking forward to wearing them, but unfortunately, I had to return them.

Now, I understand that I was a little past the 30-day return policy, but that's only because I work a lot and their customer service isn't open on the weekends. When I finally did get through to someone, they told me that they couldn't take the sneakers back. I was willing to do an exchange, but apparently, they don't do that either.

So now, I'm out $60 and I have a pair of sneakers that I can't even wear. I'm really disappointed with how DC Shoes handled this situation. They don't seem to care about their customers at all. I definitely won't be ordering from them again and I wouldn't recommend anyone else to order their junkie, garbage footwear either.

Overall, I think DC Shoes needs to step up their game when it comes to customer service. It's not fair to treat customers this way, especially when they're spending their hard-earned money on your products. I hope they take this feedback to heart and make some changes.