Costway’s earns a 1.5-star rating from 10 reviews and 61 complaints, showing that the majority of customers are dissatisfied with purchases.
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Ridiculous
They are thieves and they are aware of this. To resolve my issue I called them and was on hold for almost 30 minutes without talking to anyone! It was important to me to end up with this, that is why I waited for that long. What kind of service is this? Why do you provide phone numbers if nobody wants to talk to customers? It's way beyond irritating!
Overview of Costway complaint handling
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Costway Contacts
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Costway phone numbers+1 (213) 401-2666+1 (213) 401-2666Click up if you have successfully reached Costway by calling +1 (213) 401-2666 phone number 0 0 users reported that they have successfully reached Costway by calling +1 (213) 401-2666 phone number Click down if you have unsuccessfully reached Costway by calling +1 (213) 401-2666 phone number 0 0 users reported that they have UNsuccessfully reached Costway by calling +1 (213) 401-2666 phone number
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Costway emailsservice@costway.com100%Confidence score: 100%Supportlargeorder@costway.com98%Confidence score: 98%dropship@costway.com95%Confidence score: 95%
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Costway address3900 E Philadelphia St., Ontario, California, 91761, United States
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Costway social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Costway contacts
Recent comments about Costway company
After placing order and money withdrawn from bank, never heard from costway, and cannot reach you. no shipping order, nothing.
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Scratches busted hinges missing screws
Order number [protected]. I ordered 5 pool fences and one box came with a missing plastic sleeve.
order date: 09/14/2023
Where to begin? Defective parts, do not honor warranty, try and wear you down, treat you as if you're an idiot, ignore your complaints, and blame you for their defective products.
DO NOT BUY FROM THEM
FDSUS-pre
FDS12023072381125 TQ10152US-RE+ tcy
The Poor customer service rep is BERYL
Set purchased through Walmart. Table only came with 3 sides . missing one side described as part "J" in instructions
Hi you sent me the wrong colour umbrella you sent me a grey one when I ordered a blue one .I have a blue cover and a grey umbrella not very happy I ordered this through Amazon it arrived yesterday . Hoping you can resolve this for me thanks. Mrs Doba serial no op70280bl. And. scbw0655752bj-1
Costway PTC fan heater I purchased 5 and I've observed power loss in certain parts of my home, where circuit has been tripped. I've never experienced this prior to purchasing fan/heater. What advice can you provide. fan heaters were purchased on line March14, 2023. Thank you.
EP24389WH/EP24389RE
Aircare Evaporative Humidifier purchased 6/26/22 model 861-000 serial HD02136-304 NEED TO BE REPLACED not working the warranty not expired at this point. please ship a new machine asap DO NOT WANT TO TAKE LEGAL ACTION ADDRESS 20160 THREE NOTCH RD LEXINGTON PK MD 20653 NAME ELLEN ROTHWELL CELL [protected]
Doesn't work, the company refuses to refund, doesn't reply to email. There's no phone to call.
We purchased a Costway tv stand # HW 56643BK-12. When putting this stand together, we found we are missing 2 camlocks. Would it be possible to get replacements? They were missing at delivery.
We purchased a Costway television stand #HW56643BK-12. We are missing two (2) cam locks needed to put it together. Is it possible to get these replaced?