Costco
reviews and complaints

I have been a Costco customer for 20 years without issue but, the current CitiCard company is besmirching your name. I have owned Amex Costco card without issue for 20 years and continue to own the card without issue. Citi has canceled my card even though it is paid in full and has been for months. Their claim is that the wrong account was used to make payment which was a their clerical error on their part not mine. Even when I found their error it was corrected in 48 hours . In addition, when payment is made electronically they take up to 14 days to post even though they take the monies immediately. THIS IS THE SECOND LIE! They also stated they were sending me a letter on 2 occasions to let me know the reason they canceled my card! Letters have never arrived and this is the 3rd LIE! Big banks like this abuse customers and it is time you separate yourselves from these thieves and find someone that will uphold the COSTCO brand as you do with every other service you sell. ANOTHER GROUP OF CALIFORNIA CROOKS!

My husband and I Being refused entry into Reading store RG2 6EU for not wearing a face mask .

The Equality Act 2010 states I am protected against unlawful discrimination by Costco as a service provider because of my disability/medical exemption.

To complaint department:

Recently I had to renew my group plan at Costco in Bayamon Carr.177, Puerto Rico. one of the members did not want to renew so when I presented the issue at the customer service counter, the representative just told me to pay and later on I could add someone new. all I needed was the person's name, date of birth and phone number, Last week I went to the counter and presented the information for a new member. The representative entered the information and informed me that all I had to do was tell the person to go to any Costco the island with her ID and she will be given a new card. Yesterday this person went to Costco to get her membership card and the rep told her that she and to be a member of my family and live with me and she had to present evidence of this! I don't even have evidence of living at my house. My husband receives all correspondence with his name and to our PO Box not our home anyway I again contacted Costco by phone and the rep told me that that was a new established 2 years ago! This is totally unfair because 2 times I went personally to Costco and I wasn't informed of this limitation! I was fooled into paying the entire membership without knowledge of this limitation! I hope you take your customers seriously, and expect a response

Re: Costco Store #126 Eureka Ca

2/20/21

Standing in line to check out the Costco " bagboy" told me to put my purchases onto the register conveyor belt. I pointed out that then I would be less that 2 feet from someone already waiting to make their purchases. He grabbed my cart stuff, put in on the conveyor belt and told me I could stand where ever I wanted.
Then another customer behind me crowded next to me with his mask falling off his face numerous times. I politely asked him to stand 6 feet away and he was very rude and did not move but came closer. No one, not the cashier or the bagboy said anything. I realize now I just should have walked out of the store at that moment and not waited for my order to finish being rung up.
If I get Covid I know where I will have gotten it. Elderly customers like myself no longer have any specific hours they can shop at Costco here.

You all need to research this complaint. I am a Costco member, and saw this driver today, Friday the 19th around 10:15 am at the 395 and 495 juncture in Alexandria, VA. The truck was absolutely speeding and almost caused three accidents. They slowed down after I sped up to get the information, but honestly, it was unacceptible. On the truck, the number was CW 1052105 and the license plate was 293461x MD. I would suggest speaking with that individual because they literally were out of control. Just trying to keep everyone safe.

I booked a rental car through Costco Travel and the rental company was Budget car rental. I agreed to pay 141.00 for a mini van for two days while in Vegas. We stood in line at the airport Budget and come to find out there is no mini van on hold even with my reservation through Costco. They then charge me at the counter 350$ for another car for two days! I had a reservation through Costco and was told a price and I paid more and received a car I didn't reserve. I feel this is a complaint on Budget and Costco. Terrible to fly somewhere and have a reservation and not getting what I reserved and being charged a lot more than what I was quoted.

Hello,
I purchased chicken tortilla soup, have eaten one container, and have noticed the second container is super swollen.
The expiration date isn't until May 3 of 2021.

I'm worried it is dangerous to eat. May I get a refund on this item?

Absolutely terrible and nightmarish service worse. My computer broke down on friday, It would not power up. I have an Allstate protection plan and also costco concierge warranty coverage. Allstate said this is covered under costco concierge so i need to speak with them. It takes ~50 minutes to speak with a concierge rep. After they go through the checks, the rep tells me i have to test with a new charger before they can proceed with claim. So i buy a new charger and it was still not working. When i call back on sunday, they keep me on hold for an hour and say i need to send them picture of the laptop in every possible way. I send them the picture and then they tell me i have to wait 2 days for the photo review. I call up after 2 days and the rep gives me a speech about being backed up due to weekend. Still working to get a resolution. I am a 21 year old costco customer and did not expect this from Costco. Do not fall for the costco concierge [censored].

I was quite appalled to find a My Pillow end cap type display, being staffed by a Costco employee, at the Henderson NV building, off St Rose Parkway, this past Saturday 1/23. I cannot believe Costco would support a company whose owner has made dishonest and unsubstantiated statements about our Democracy and election process.

In my last response to Costco Concierge after numerous phone calls, speaking endlessly to no avail with representatives and their supervisors I reached the end of my options and parted ways without any resolve or support from Costco. Here is the final text I sent and their lackluster response. I truly wish I had read these reviews before I purchased my LG Washer and Dryer.

My text to Costco Concierge: I had canceled my appointment for a possible reschedule prior to the appointment. If a technician came out he or she never contacted me to let me know they were here. I was home. I have my doubts that it occurred. Additionally, I have struggled with your mandate that I have to find a way to unstack my machine. I would have to hire a separate company to unstack removing all electrical and tubing and then rehire them again to reinstall. I do not have friends who are willing to or have any technical skills in this area. I was completely willing to pay a reasonable fee or assist technician and was flatly denied my offers. To say I am disappointed would be an understatement. I recently had another company come out and had my drain pump replaced which I paid as I am currently unable to work with your company. I'm unsure if the problem with my washer is resolved and if you're able to accommodate my situation I would be willing to make another go of it. Certainly my recommendation to others moving forward will be not to purchase such equipment from Costco as the warranty has too many "read the small print" caveats that makes accessing support too difficult.

Their response: Okay thank you for the information and we apologize for the inconvenience. The claim will be close. Thank you.

Really disappointed in you Costco. Today while shopping inside Diamond Costco in Anchorage, Alaska I was racially profiled. I'm Hispanic and never in my 28 yrs of living has anybody just assumed I stole something from their store. While shopping my mom was hot because she was wearing a big black coat and told my brother to go take it to the car since he was on his way over there because he forgot his wallet... So just to be on the safe side he told the people at the doors he forgot his wallet and was gonna put my mom's jacket in the car. And of course, they said it was totally fine... So we went on with our shopping but I kept noticing a man who was an employee following me with the same jacket I had on. Mind you I had bought the same pink jacket a couple of weeks ago. I didn't think much of it and finished checking out (spending over $200)...but when I was leaving and walking towards the parking lot he came up to me again with the same pink jacket and said "where did you get that jacket and when?"...Me super confused said "a couple of weeks ago, why?" and then realized he thinks I stole it...SO I asked him "wait do you think I stole this" and he said no... and I said "then why are you asking me" He then WALKS AWAY! and so I follow him inside. Carrying my two toddlers... and asked to speak to a manager. I asked the manager why he thinks I stole it, with no words he just says "well we saw a man walk out with one so we just assumed." And said "if you didn't do it then don't worry you didn't do it..."...when I asked him why he couldn't look at the cameras and not just assume he said, "we don't have time too"...All I have to say is...Wow. Is this how you train your employees? I felt embarrassed and disappointed. If the employee just came up to me and asked me in a respectful manner instead of stalking me and being so rude it wouldn't have been an issue... It's the way the situation was handled. Nobody ever apologized to me... I guess this is what happens to single Hispanic moms right?

What Good is an Extended Warranty, when you get the Constant Runaround?

I Purchased an Apple I Mac on Costco.com with my Citi Visa Costco Card...
1 year, + 1 year, 2 years x2...
Concierge told me, take it to Apple... I did
Apple gave me a price of $468 to repair...
Concierge told me return to Apple, Retrieve the IMAC... I did... Now they told me to take a picture of the thing, send it in, return to Apple, for an itemized repair order, send it in, and wait for authorization...

WTF? This thing is barely used, as I purchased it for an office I was building, April 5, 2019...

It's 18 months old, and has maybe 3 hours on it...

I've already gone to an from Apple, 3 times, and spent about 15 hours on the phone...

Joe [protected]@aol.com

We ordered plantation blinds through Costco (they use a third party Southwest Blinds) mid spring 2020. Months later they came in and they are bulky and ugly making our windows look odd to the others shutters (different order) in front yard windows near by. started the complaint from day one of install with the third party Southwest shutters and then Costco because Southwest flat our ignored our complaint about the ugly product. we have had pathetic customer "support" from Costco on top of the Southwest Blinds since last July 2020. Each side has asked us to send pictures of the product. They have had two people to my home to take such pictures and measurements and they wanted me to take measurements of the windows and send pictures. They have crossed over emails, not return calls and just recently Costco authorized some person named "Dean" to make a decision to close our complaint about the product AND we have never talked directly with this person. Costco was obviously reading from the same script Southwest Blinds did, "this is a special order...". And of recent they are blaming the computer for the products appearance. "we just punch in the measurements and the computer tells us how to frame it." they thought they could outwit me by saying "it was only 7/8's off." What they FAIL at is the they are only taking in one measurement in, double that for accuracy of the frame and it is well over 1.5 inches. visually it is beyond obvious. that's why the shutters are bulky and ugly,

Costco continues to ask me "what would you like to do at this point?"

We were suppose to receive a Costco cash card with this special order. On the last conversation with Southwest I was informed that they wanted to send the cash card but refused because I did not sign the order was completed. If I sign, then they trap us with with these bulky and ugly plantation shutters.

Can it be clearly stated here, "We hate the product, your third party Southwest shutters is a horrible company to work with, we want our money back, come and get these UGLY shutters off my windows."

I recently received an online flyer with the latest promotions. I see N-95 masks made in Shenzhen China and I am immediately struck with the question "why". I am a retired Exec from 3M. They make the best masks worldwide and in every region. Why couldn't you get an agreement from them? They made over 100 million N-95s just last month but Costco is buying from a marginal company in China at inflated prices. Those masks cost less than $.50/ea to produce but your price for over 100 puts them at $2.70 ea!
Why help China capitalize on a pandemic they started!
Also, there is no place on Costco.com to provide this kind of feedback? Don't you want it easy for members to provide feedback? It isn't always a complaint for the local team.