Converse

My troubles began when I signed up on the website and received my promo code to get 15% off. I entered it onto the site when I made my purchase and was informed that the black high tops I was ordering do not qualify. I waffled a few days about whether or not I wanted to place my order since the very code given to me by Converse wouldn't even cover a basic pair of their shoes, but in the end I decided I wanted them so I placed the order on 06/11. I had never owned a pair of Converse and I was looking forward to getting my first pair, even if the discount code they gave me wasn't going to work. I used their size chart to try and determine which pair would fit me best since it was pretty heavily notated that they run large. I received them a few days later and much to my dismay they were a tad too tight. I contacted them using the chat function on their site and they immediately processed an exchange for me. That was on 06/14.I shipped them back on 06/19 and they were delivered at their warehouse on 06/25. When I had processed the exchange they told me it would take a few days to process and ship out my new pair once they received them. Over a week went by with nothing, not even an email confirming that they had received the shoes or that my order was processing, so I reached out to them through their chat feature once more on 07/03. They seemed confused about even receiving the shoes. I discovered this was because they had a different tracking number assigned to my exchange than was on the return slip that was included in my package. I provided them with the correct tracking number and was told I'd receive a response from them in 1-2 business days. I received no email from them. I chatted in again on 07/09 and explained the situation. I provided the tracking number yet again and was eventually told I'd receive a response in 2-3 business days. This did not inspire hope. Three business days came and went with nothing from Converse except the glorious bits of spam they send about their new offerings. I chatted in again today (07/15) to inform them that I still had not received any kind of correspondence from them. They informed me that my order was processed and would be shipping soon and this is when I had to put my foot down. It had been three weeks since they received my returned pair and I had zero response from them. ZERO. The only reason I had any kind of contact with them was because I reached out to them about the lack of movement regarding my exchange. I told the representative that I wanted a confirmation email of it shipping right now or I wanted a refund, that I had waited long enough. After a few minutes they informed me that since my order was delayed they'd issue a refund that would take *** days to be returned to me. SEVEN to FIFTEEN DAYS. So, after waiting three weeks to be told my order was delayed I am now being forced to wait another week or two to get my money back so I can buy a pair of shoes elsewhere. It's deeply unfortunate. I was looking forward to having my first pair of Converse high tops and I was actually pretty excited, but their lack of customer service ruined the experience for me and now I have zero interest or desire in ever owning a pair of Converse. I would like to say that I hope they learn from this experience, but I know the business of one person for a company this large is meaningless.