Converse
reviews and complaints

As someone deeply passionate about footwear, I must say my experiences with Converse have been quite mixed. On one hand, the iconic design and style of their shoes are undeniable, making them a timeless classic that can elevate any outfit effortlessly. However, the quality and durability of the shoes have left much to be desired. I resonate with the frustration expressed by many customers regarding issues like premature tearing, uncomfortable fit, and lackluster customer service. It's disheartening to invest in a pair of shoes only to have them fall apart within a few months. While I appreciate the aesthetic appeal of Converse shoes, the overall experience has been marred by these quality concerns. For those seeking style over substance, Converse may still hold appeal, but for those prioritizing longevity and comfort, it might be worth exploring other options in the market.

I love the shoe it's really cute but for the past week there was something poking the back of my ankle and I just got to see it and there was a rusty nail underneath of the foot padding inside of the shoe I don't know if it was supposed to be there or what but I don't know.

I am obsessed with how trendy and cute these new converse are! Similar to the original all star converse on top, but the chunky bottoms give it a trendy new look that are incredibly comfortable. I typically wear a size 6 in shoes but in these I went down half a size to 5.5.

Converse are the best casual shoes ever and everyone would agree with me. I've worn converse to school, to play when I was a kid, to parties and even to a wedding once. You can never go wrong with converse cuz they are an amazing brand. I have a pair that I got 5 years ago and I still can use them pretty well so the quality is amazing too

I went into your outlet store today i was served by a girl Tala.
She went out of her way to help me with fibding shoes for my Grandson.
She was helful kind and patient.
It was exceptional serbice and very appreciated.
I went to ask for the manager to acknowlegde her ourstanding customer services.to be told she was the manager.
This also was a great experience at your outlet store in Auckland.
Thanks again Tala.

I was lucky and got my glitter limited edition sneaker in my size and on sale! I missed out on another pair that I wanted- you have to move fast on popular sizes like unisex 5. The customer service was well versed and my coupon worked perfectly. Only place the coupon on the site when you are ready for the final sale process. If you put the coupon down to the site and do not complete the sale you can lose the coupon.

Converse shoes are pretty great and never get old. I am amazed by the amount of knock-off brands you are able to find of these shoes. I think it shows just how successful this brand is. I use these shoes mainly for casual streetwear or working out. The variety of colors allows you to buy a lot of different shoes from the same provider. I think it's great because that way you can easily incorporate new colors into your outfit without changing your style too much.

The shoes arrived within 4 business days which was very fast. I usually don't order my converse online and was worried, since one of the pairs is white, that they could potentially come with marks but they are PERFECT. They are a half size bigger so I'm glad I did research before ordering because they fit and look great! I highly recommend ordering from their site cause there were no issues with my order and I was always notified when the status of the order changed.

I had a terrible customer service experience with a company. I reached out to them regarding a pair of shoes that were deteriorating on the inside of the heel. Due to my frequent purchases from them, they mixed up the order numbers and instructed me to return the shoes. They received the shoes on January 25th, 2022. I contacted them again on February 10th, 2022, and they informed me to wait until February 18th, 2022, for an email regarding the refund or the return of my shoes. On February 20th, 2022, I contacted them once more, and they simply told me to wait for a resolution. They refused to answer my question about what would happen if they failed to come up with a resolution, and they claimed they couldn't communicate with the other department to find out the reason for the delay. If they hadn't made a mistake, they would have refunded me for the issue while allowing me to keep the shoes. I don't understand why they can't resolve this matter. It's unfortunate because I have only purchased this brand of shoes for the past five years or so.

I love converse and I own many pairs, but I have been consistently disappointed by how they arrive specifically with my last two pairs. The last two times I bought pairs of converse, the boxes have come damaged, but not just scratched, but with rips all the way to the inside of the box. I have pictures. The shoes also came with glue all along the inside of the shoe so that it looks discolored and stained. The shoe is also sold out of my size so there is no way to exchange the shoe, and they are limited edition so I do not want another shoe, only to receive compensation so I can hopefully buy another pair that are not damaged. I love converse, but with these experiences I cannot help but be disappointed by the company and their standards and the only thing I see as redeeming this situation is compensating for the damaged product I received.

Disgusting. I will NEVER purchase your products EVER again. You are a clan of devil worshiping sickos.

Despite repeatedly informing their representatives that there are numerous errors on their size chart, they have not fixed them.

I'm a life long *** fan, but as someone who wears a Woman's size 12, it's always disappointing that the women's shoes are never available in extended sizes. Its pass time to expand the women's-specific size range!"

I only selected one star so I could leave the review. I have tried calling converse customer service over 20 times and still haven't had one available agent answer my call. I am so tried on hearing thank you for your patience! Guess what I don't have any patience left for converse. This will be the last time o ever order from Converse again, and if you are reading this you might want to think about it yourself.

Unbelievable how unhelpful even the supervisors are. I returned a pair of shoes and they received them back Sept. 1st, 2021. I was expecting a new pair in return which was promised within 5 days of receipt of receiving the returned pair. They acknowledged they received them after I gave them the tracking details, Sept. 14th to ask where they were. Their response was that they didn't know and they would EVENTUALLY send them out. They did not offer any solutions, such as express shipping, etc. I will not be a return customer.

I ordered a pair of converse from the converse website on July 21st, converse has taken my money and has failed to deliver my shoes. I have reached out to converse to cancel the order since it is a summer shoe and summer is over. They will not allow me to cancel my order, they have no idea when the shoes will be delivered. Every week I check the status of the delivery and it continues to be pushed back. I realize there is a location shut down, however, converse is not allowing customers any options to deal with their issues. I have no idea when I will get my shoes and neither does converse.

I am really disappointed in the customer service I have received. I have been a loyal *** customer for the last 15 years. Today I ordered two pairs on the website. As soon as my order was placed I saw an error with the shipping address. I called the customer service line immediately to change the address. I was told that they could not change the address or cancel my order. My only option is to try to contact *** and have the address changed once the order has been shipped. This makes no sense. *** is willingly shipping my shoes to the wrong address and refusing to cancel the order. I tried to correct the error literally minutes after placing the order online. I spoke with three people trying to get this corrected.

I bought a cap from Converse *** and I went to return it within the 14 days announced in the voucher with the voucher and the product with its original status however the guy at the store (in *** Branch) refused to return it saying I have to have the other visa extracted voucher that was or I should call my bank to get a certain code and when I called the bank they said the store should be able to provide this. He refused to provide it or return it and when I asked for his supervisor he said no am not going to call him. The guy was extremely unprofessional, unhelpful, arrogant and rude. The guys name is ***. Am not going to deal with Converse *** anymore. Shame on you Converse for employing such staff!

So I odered these shose on sept. 29. They said they would be shipped soon and would arrive on oct. 6th. They are not here yet, according to the website where you can look up your order they havent even been shipped yet. It says you can chat with them whenever on thier website but when I went to do so there was no one to talk to. The style I picked is now old out as they were a summer style and summer is now over. But when I odered them there were still otions in every size so like whats up? I will say I guess at least I havent been charged for them yet, which is the only reason they arent getting 1 star. But seriously if they arent comming becuase the computer hadn't updated to say they were sold out fine. But at least tell me that so I'm not sitting here for another three weeks waiting for something thats not going to show up. I like these shose and am upset that I have no idea now if I am even going to get these shose. I understand the world is crazy right now but still! It appears that I will only be getting new converse if I can get them in a store where I know they will be coming home with me then and there!

I don't know what happened to Converse but they absolutely *** now. I ordered a pair of new kicks on August 4th, ETA for delivery was that Friday the 6th, then Saturday the 7th, then Monday the 9th (and I never got anything) but then there were no more updates, nothing past August 5th. I hit up the chat and they said expect it to receive on Friday the 13th (which I thought was cool), but again, no delivery. I chat again and they tell me to call *** What? You shipped it, I'm the customer, you call them and sort this out!So after I complain on yet another chat, they said they'll reship a new pair and finally admit the first must be lost (ya think?).It's now the 30th of August and guess what? No shoes and it still says "preparing to ship" the replacement pair. I get *** M on a chat who lies to me and says the package is out for delivery today, and I was sent an email. I ask where did he get that info from and when was the email sent? And he ghosts (for 7 minutes) and only returns when I say "hello" and "Are you still there?".He responds and when I tell him "7 minutes to respond?" and add "Converse' service sucks", he ends the chat.I don't care how much I like Converse, they stole my money, never delivered the shoes and now lost my business.

I have spent about 5 hours of my life fighting with this company on one order. I ordered 2 pairs of shoes online on 8/27. They shipped out only 1 pair of shoes in a box that was big enough to hold one pair of adult shoes. (I measured). But the packaging ship that was included said there were 2 shoes included in the 1 box. I had this feeling that it was going to be a issue (gut feeling). I called them immediately and after a long as wait, I spoke to a customer service agent and told them what happened. (call #1). They told me that although it was THEIR fulfillment issue, that I would have to fill a claim with fedex. They sent me a link to fill a claim with fedex. I did and the link had a bug that made it very difficult and was super annoying. After several tries, I finally was able to. During no point in call #1 or in the email they sent to detailing how to file the claim with fedex did they tell me I needed to call converse back after I filled with fedex. I filled then waited. After a week had gone back. I waited. Then after a while, and fedex emailed me the form response of "sorry, it was determined it wasn't our fault". (as suspected). I called converse again (waited another 45 minutes for them to pick up). And told them and the woman said, "oh, you were supposed to call us back after you file. Oh really, you never told me. She then promptly refunded me for the shoe they never sent out only after I asked for a supervisor. Why didn't they do that in the first time? After this experience, I told them I do not want to keep the 1 pair of shoes I did receive because it left such a bad taste in my mouth. I asked for a USPS label so I can return the shoe. They emailed me the label and I dropped off the shoe on 9/12. I kept my drop off package confirmation. Thank God. Since then, I have called about 4 times, each time, holding for about 45 mins. Because although the warehouse has received it, they have to "investigate" the financial records as to why I haven't received a refund. WHAT? So they acknowledge they received by shoes, about a month ago, but they won't refund me. WTF is wrong with this company? I WILL NEVER BUY ANY CONVERSE AGAIN! WORST CUSTOMER SERVICE EVER! And I do a LOT of online shopping. If you have received my return for unworn, shoes I didn't even take out of the box, and you acknowledge I returned it and you received it, refund my money. If you need to investigate why you haven't refunded me, you do it on your end why you $#*!ed up my order from the beginning to end. NOT MY PROBLEM BRO!

I ordered a pair of limited edition high-end sneakers from Converse. Unfortunately, my order was never delivered, even though it said it had been delivered on the website. Two days later, when I still hadn't received my package, I contacted Converse. I first tried their online chat app, but then decided to call them. I explained that my item had not been delivered, despite the website saying it had. I mentioned that I knew this item would sell out quickly and asked if they could reship it in the meantime. I also said that if my lost or stolen package were to appear, I would simply return it. Other major companies usually follow this procedure as part of their great customer service, especially when dealing with limited items that sell out fast. They don't ask any questions and provide excellent customer service, even offering second-day delivery for shipping. However, Converse did not help me at all. They refused to refund me or reship the item. Instead, they told me that I was responsible for contacting the delivery company and filing a claim. They said they wouldn't refund or reship anything until I did that. I tried to file a claim online with the delivery company, as they instructed. However, if your item/package is marked as delivered, you can't file a claim. It's considered your fault for not checking the "box" that indicates you need to sign for the delivery. This is impossible because you have no idea which delivery company will handle your package when you place an order online with Converse. After finally calling the delivery company, I was told that nothing could be done with the claim until a "trace" was initiated. This would take an additional three days or more. After waiting for three to four days, I had to call the delivery company again, only to find out that no progress had been made. The person who could provide more information was not available, and I was told to wait until someone from the delivery company contacted me. As for Converse, they still refused to refund or reship the item. Now, 2.5 weeks later, the item is sold out. I am left with no item and no refund. I was told that I just have to wait.

I purchased a pair of shoes from Converse online on 11/27, and received the shoes a few days later.However the shoes were returned to them (unworn, wrong size) with the return label they provided via *** store on 12/02.I called about a week after to confirm receipt of the shoes and to get the status of my refund, and I was told by their agent that the shoes had already been received by them on 12/04 and that it would take *** business days to receive my refund.Here we are approximately 15 business days later (not even including weekends or Christmas eve/day) and I still haven't received my refund for $58.85! Every single time I call them it is a minimum wait of 30+ minutes and I just do not have the time to call and have to wait 30+ minutes to get someone on the phone!Please help! All I want is my money back for the unworn pair of shoes that I returned to Converse!In fact, I've been waiting on that refund so that I can order another pair of the same shoes in a smaller size!I'm sure they have more than plenty of money and should not be allowed to steal money from a poor person such as myself!

I accidentally placed an order through Converse after believing I still had to go through logging into my *** again since I was paying with that but the button I pressed was to instead place the order. I tried to stop the pay from loading which it did but then a few seconds later got an email from *** and converse thanking me for my order and such. I went and tried to cancel it online and found I could not which I think is a joke, so I called and was told the call center was closed which wasn't correct. I called again about an hour later after trying to chat with an agent online which NEVER worked. I talked with someone and she told me it was too late to cancel, I would've been able to if the online chat would work or even if there was an online option to cancel. I've seen other sites that allow you to cancel at really anytime before it ships but Converse only allows you a 30 minute window. It's been three days since my order was placed and it still hasn't shipped out so I really don't see a reason as to why I cannot cancel my order and get a refund. If it had shipped out the day after I called I could understand more maybe cause it was probably already being taken care of but no. I am extremely disappointed.

I placed an order online through them this past Friday. It was confirmed with a confirmation email etc and even said that I would receive my product by the following Friday which is this next Friday. So I'm happy I got that out the way and excited and told my daughter because she really wanted the boots and picked them out herself. So I tell her and she's excited. So the next day I get an email that says they were out of stock and the order was cancelled. I am very upset about this especially for my daughter but I guess bs happens and I won't be ordering from them since they can be quick to take my money and make it seem like we were getting the boots all to tell me the next day that they don't have any in stock and it took them a whole day to tell me a whole day later. The worst part is, it's Wednesday now and the transaction is still pending even though it was cancelled! I can't even dispute it through my bank because its still pending! There's no reason if this order was cancelled Saturday that my money shouldn't be refunded by now! I am ferrous about all this ***, hassle and inconvenience. At this point this company or website is a fraud in my eyes and I just want my darn money back already and don't want nothing to do with this company/business (Converse) ever again!

Purchased a pair of converse sneakers on February 20th with 2 day shipping. I shipped them to *** for an event. I live in ***. I am back in *** now. I still have no shoes. When I called the company to ask them to stop shipping on a lost package and reimburse me they told me that there were weather issues that were an inconvenience and they have not delivered yet and I need to wait for delivery and take take my complaint to *** because its their problem to resolve. The weather has not been a. Issue for days, yet there is still no delivery. I am not there to receive a package to return it. They will not refund my money. I dont have countless hours to spend on the phone with converse and *** to resolve this and the vendor they use did not deliver or will deliver to an address I dont live at. They said its a *** problem, not a converse problem essentially and I just have to deal with them. If they are using the vendor then they should be able to track the package, stop shipping or recall the package. Either way I want a full reimbursement. It should have delivered to Shipping Address Nota *** Order #*** The tracking number is 1Z1R054E0266834363 I paid: *** through PayPal with rush shipping.My number is ***. Happy to answer any questions

I placed an order for my daughters birthday on the 19th. I have been waiting to be charged and a notice my purchase has been shipped. I called Two days ago and the rep told me they were shipping out that day. I checked again and nothing. I contacted customer service once again via chat. I was going to cancel the order and order from a merchant that could get the order processed when I needed it. He informed me there was nothing that could be done. I asked to speak to a manager. He gave me a number. A rep answered and explained the same, I asked to speak to a manager and she laughed saying she was the manager. I asked for her information all she gave me was her first name. I checked the website for an email or mailing address to file a formal complaint and it just gave me the customer service info. I opened a chat again and the same person from before got in the chat. I asked for the mailing or email address. He said he couldn't provide that but that I could speak to his supervisor (the woman that laughed). I took a screen shot of the conversation and tried to find this information on my own. Leading me here. It is highly unprofessional to have to go to these lengths to take care of an order that I have yet to be charged for. The supervisor stated that if I wanted to cancel my order I had 30min from when the order was placed. I am appalled at the wah this rep has gone about this and will not be doing business with Converse again.

My 7yr old was gifted a pair of adorable unicorn converse from a secret Santa at a military Christmas function. Unfortunately, upon opening the shoes we found that the shoes were 2 left shoes and 2 different sizes. The tag had been removed, presumably since it was a secret Santa gift (we do not know who purchased them as there were 200 soldiers and families involved). Upon calling Converse customer service I was told there was absolutely nothing Converse would do for me because we did not possess an order number for the shoes. We were advised that they could not even look further into remedies without being able to input an order number for verification. While the rep was professional and courteous, she was absolutely no help as she held no power to move passed the first screen on her computer nor could she provide me with further avenues to pursue. She did go ahead and "pass" my concerns on to the next level in the chain but stopped short of giving me any info where I could speak to, email or contact anyone else regarding the situation. I find it disheartening and far-fetched that a multi-million dollar corporation like Converse (***) would be unwilling to remedy a small issue that could be as simple as just sending the matching 'right' foot of the mismatched set. Being a family of 7 that primarily wears Converse, this makes me take pause in the choices I've made, especially being a life-long Converse loyalist for over 4 decades.

My husband purchased a pair of converse shoes size 7.5 for me on 12/17 (receipt attached below) During that time we were in the process of moving and I never tried them on until recently. Unfortunately they're to big for me, I'm assuming because they're "unisex". I contacted Converse Customer Support on 8/3 to see if I could exchange them for a smaller size. The customer service representative told me no, because it is past the 30-day policy. I asked to speak with the supervisor. *** the supervisor told me he couldn't help me again since it's past the 30 day policy. He offered me a 20% coupon which I denied. I tried explaining to him that Converse return policy states even if it's been after 30 days you are eligible for a full refund as long as the product has been unworn and unwashed. My product has been unworn it on washed. He said his supervisor would contact me back and he gave me a case number. Case #: ***. I have not heard back from a supervisor by phone. I've tried contacting corporate/ headquarters to resolve this issue. No response from them. I did receive an email from Converse of *** stating the same thing as the customer service rep over the phone. Since it's been over 30 days there's nothing we can do. They will only accept a return a few days or even a month over 30 days. I'm not trying to do a return just an exchange for a smaller size.This company is not honoring their return/exchange policy that is clearly stated on their website.Thank you

I placed an order (order number ***) with Converse 2 months ago on 1/11/2022. The expected arrival date of my order was 3/14 originally but then updated to 3/15 the following day. That is 2 months when every ship date says 2-3 weeks, not 8 weeks like this estimated date is.2 months later, the order has not arrived. I reached to customer support and they blamed it on Chinese New Year which took place around 2 weeks after the order was placed and when it ended, there was still another 2 weeks minimum until the expected delivery date.The 15th of March comes and no updates to the order. A day later I get an email stating that they will have a delay and they may not be able to make the expected delivery date which had already passed.My credit card has already been charged for this order and if I want my shoes, which are customs that the website shows no trace of anymore, then I can't cancel and have to wait possibly another 2 months or longer and hope that they'll get it shipped out. If I have already paid the charge and they have not delivered or show any signs of delivering within either their advertised delivery date or the anticipated date with no other explanation or offers of discounts, then it feels incredibly misleading not only to me but to anyone else who has ordered and not received their purchase.As an additional note, this custom design was released on the 7th of January and I ordered them the 11th. Looking online, I can see multiple people have already received their custom shoes from the same line and are in the same style as mine.

I Purchased a pair of Converse in July , from Journeys Store for my daughter, after purchasing them they started to yellow, about 2 weeks later, She only wore them to work and she works inside a mall at a retail store, they were barely worn. Journeys store told me I had to contact CONVERSE, to get them replaced! I tried and tried, finally received the email form from CONVERSE to replace them. I submitted the receipt, pictures of the shoes and what I wanted in replace, everything they required on the form. Converse said it would be about 3 months, in October I called to make sure they received it and if someone was working on it. First they cant find my EMAIL, then my name. Then once I day how unfair this situation was, he just happen to find me in their system. THEN TELLS ME, THEY ARE NOT REPLACING ANY SHOES DURING THE NEXT SEVERAL MONTHS ON ALL CUSTOMERS. I asked since when because IN My EMAIL or WHEN I CALLED IN TO SEE WHAT TO DO, I Was told it will take about 3 *** be replaced. All he said was I would get an email! Its almost the end of JANUARY AND STILL HAVE NOT HEARD A THING! All I wanted was them replaced with the same shoe! I wanted them thats why I purchased them. Im sitting here with shoes I paid $75 for not to be worn and get treated like a fool by *** I would gladly still take the EXCHANGE but Im getting nowhere and at this point, I can be refunded and STILL MAIL BACK THESE SHOES, being they are still sitting here in the box, they told *** would have to ship them back so they have been sitting here. Thank you!

This complaint is about the order ***. I received only one shipping confirmation email from Converse that my order is on its way and there is only one tracking number in that email which is 1Z1R054E0352470600. The problem is the tracking number shows it was delivered on 12/02, and I have not received it. Then, on 12/08 I contacted Converse through Chat. Before joining the conversation, I filled out the form with my name *** Ma, I told them the issue and told them I contacted *** and they told me contact the shipper. The representative asked me if I havent received both items. I said I havent received both because I only received one shipping email and there are 2 items with 1 tracking number in that email. The representative was checking something in my order and then she said *** Ma need to contact them because this order is under his name. I told them I am *** Ma, there is another name on the Billing Address because I used PayPal. Then, she was checking something again, and then she told me I need to file a case with *** then give them the reference number, so they will refund or reship the order to me. Seriously? They took a lot of time ask me here and there then turned out telling me I need to file a claim with ***. Also, this is holiday time, how long it will be take for the claim? This is for my wife Christmas and Birthday day gifts. As a big company, they can just send replacement or refund so I can get another one instead, and the order is only $126.52 they want I run around back and forth like that? First time I ordered from this website will be my last.

Purchased 3 pair of sneakers with Converse via Afterpay app on 07/22/2022 totaling $174.88. With Afterpay you make the first initial payment then over the course of 6 weeks you are to make 3 payments to pay off balance. The payments are due every 2 weeks. I received an email on 7/23/2022 that my order was shipped, and I received my delivery on 7/26/2022. The box only contained one pair of sneakers and I ordered 3. I called their customer service *** and was told that 1 pair of sneakers was cancelled off the order due to not having it in stock, but the other two sneakers were shipped together. Eventually I was able to get a refund of *** for the pair that was shipped that I never received but I have not as of today received an adjustment on amount due for the sneaker that was cancelled off my order. I am still being demanded to pay more money towards this order and they have since added a *** late payment fee on the total due. Afterpay is stating they never received an adjusted bill from Converse, so it shows I still owe a remaining balance of *** minus the 1st payment of *** that was made when order was created. I have email from Converse stating they sent an adjustment of *** to afterpay but afterpay is stating they never received it. I was told by Converse that they will not contact afterpay to assist me, but they gave me an email to show to afterpay stating the adjustment was due to me but afterpay is stating they need it to come from converse. I am being pushed back and forth between the two companies and I am expected to keep giving them money which is unfair to me. I need help please. I have attached a few of my emails I have with afterpay and converse. Overall, what I need is converse to contact afterpay and inform them of my refund of *** so my bill will reflect paid in full and this can stop effecting my credit. Thank you!

Made an online purchase from Converse on 11/09. I ordered the wrong shoes so submitted a return request and received a return label from Converse. At the time I prepared the package to return, I also had a return to a different company. I accidentally switched up the labels and sent the wrong item to converse. The other company that I sent the converse order to contacted me immediately to resolve. I contacted converse for a new return label so that the other company could ship the converse item to converse and they confirmed they received the item from the other company. However, converse was not as willing to correct the issue. I have my the shipping confirmation and delivery confirmation signed off by an employee at converse from UPS. I've reached out to Converse at least 10 times to resolve this issue and to have the item they received returned to me. Each time I am told that they will look into it and call me back but I never receive a call back. I have also spoken to converse through chat and emailed the company with no response. The last person I spoke with said that they never received the time so I provided them with the signed delivery confirmation and was once again told they would look into it and call me back. That was a month ago. The last i spoke with converse, I stated to a manager that they received property that did not belong to them and that I have proof the item was received. That the item was either stolen by an employee or lost and they are refusing to resolve the issue. The manager did not disagree with this statement but again said that she would look into it and call me back with 24 hours. That was a month ago and I've yet to hear from Converse about an item they are holding that belongs to me. I am now unable to return that item to the other company nor do I have the merchandise. Converse has not tried to resolve this issue and holding merchandise that does not belong to them.

Upon signing up for a Converse account, I was sent a 15% discount to be used on my purchase. After going through the site I had found a "custom" option which allowed me to create a pair of shoes with personal select choices. I put this into my shopping cart and when I went to check out the code worked but, I wasn't ready to make the purchase at that moment. I went back to make the purchase a day later and the code no longer worked. I called customer service and was told that the 15% code was not applicable to "custom" shoes. I said that the code had worked a day ago and now when I applied it, it did not work. Again, I was told the 15% discount did not apply to "custom" shoes. I asked to speak to a manager. The manager got on and when I explained the situation, I was told the 15% discount does not apply to custom shoes. I then asked why I needed to create an account for the custom shoes, including my birth year, which should not be requested in the first place and then told the 15% discount cannot be used? I was told that the month and day are taken so that a 20% discount can be sent for your birthday, and that 20% can be used on "custom" shoes. I reiterated that the month and day have no bearing on the year in that case, and that no year should be requested. Especially if they are not going to honor the 15% discount. I was given the "it's in the fine print" retort, which is even more insulting. I questioned why I would need to wait a year before I could get the 20% discount on shoes that I may not even want by then, instead of honoring the 15% discount on the "custom" shoes that I want now? The answer was, the 15% does not apply to custom shoes. I asked to speak to a senior manager. I was told there were none "on-hand" and that someone would have to call me back. I asked if they had my information, they said yes, and then I realized in fact they have ALL my information, short of my SS#. It has been now over three days and I have yet to hear back from a senior manager. I am going on the assumption that they will not call me back and that if I call again, I would go through the same rhetorical conversation. It is unacceptable customer service and practice for an established and well respected brand such as Converse, which I have used since I have been six years old. And since Converse has my birthdate, they will see that is quite some time. The applied "welcoming" discount should not have exceptions. Especially when you are asked to give information that you are reluctant to give but, are not able to proceed if you don't. If you want the custom shoes you've created to be saved for future reference, you have to give your birthyear in order to do so. If you are giving a discount as a "reward" then you should not limit the very item that was used to elicit the information in the first place. And you should NOT have to deal with patronizing "managers" who then seem untruthful when no further action is taken on their part, when it is said that it will be done.