Complaint Rating:

Company information:
littlewoods
Nottinghamshire, England
United Kingdom

i bought a servis fridge freezer from littlewoods april 2008 it got delivered 20thmay 2008, didnt move in to my house till june 2008so it didnt get use till then!
The fridge freezer was fine till may 2009 when i noticed my food in my freezer had gone soft so checked the fridge and it was warm, so turned it off for abit, and it started to work again, but then failed so i rang little woods and they said ring servis helpline whitch i did but because it was 1week out of warritany(i got the date's wrong at first i was sure it was delivered april but it wasnt) they wouldnt have anything to do with it, so rang little wood back and demanded that some one comes out, or i would taking them to court, well someone was ment to come on friday 15th may09 but no one turned up, so rang them back and they said oh we cant get out till tuesday now and i was like hold on a sec ive gone a week now without a fridge freezer, i have 2 young babies, but they didnt care, well the repair man came out and the compressor and electronics have gone on it, and littlewoods was undecided if they was going to repair it or rplace it but now decided to repair it well the compressor has now been ordered and will be in on 25th may so the repair man will ring me on tuesday 26th may to sort a day out but as littlewoods said it will be 1st week in june before it is fixed, well by then i will of gone nealy a month with out a fridge freezer, ive put in a complaint askin for compensation for the loss of food and the loss of time ive had to take off work! Would never buy anything from littlewoods again, me, my husband and my mother in law have littlewoods so many times, everyday about 4times aday, they said we couldnt have compensation because it was out of warritany, well as i found out yestday after i had spoken to tranding stander (i rang littlewoods back to ask of the right date i got the fridge freezer and it was may 2008 not april, ) but littlewoods are havin none of it!