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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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R
9:48 am EDT
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Wish.com this online store deducted money from my bank account!

Wish.com is by far the biggest disappointment iv ever had deal with before. Iv had the worst experience and I am livid to say the least. I tried to load my details onto the wish application because I wanted to purchase afew items.. It said " card declined" about a half hour later I received a bank notification about almost R300 (R271 to be exact) has been deducted from my account by "context logic" totally freaking out I get on the fraud line with my bank and they tell me this was a online purchase.. I then explain that the application declined my card so how could money have been withdrawn. I contact wish support and explain what happened to one of their agents by the name of Amber. This girl was cocky and bursting with attitude ..telling me for a lack of better words that I'm lieing they didn't deduct money! I then sent her a screen shot of the bank notification and she tells me PayPal will refund me within 2 days. After 2 days I contact support again and spoke to another agent who now has decided to ignore me. It's been two weeks and no response. I have absolutely no reason to go through all this effort for a "freebie" and iv got all the emails and screenshots as evidence. These people are CROOKS AND THEY MAKE UNAUTHORIZED DEDUCTIONS FROM YOUR BANK ACCOUNT ! I WILL BE PUTTING THIS ALL OVER SOCIAL MEDIA BECAUSE NOBODY HAS THE RIGHT TO TAKE YOUR MONEY WITHOUT YOUR PERMISSION. ITS DISGUSTING HOW THEY OPPORATE. I'm not going to throw my hands up in the air and leave it like this.. If anyone can get back to me on this .. I urge you to do so because iv got paper trail on the above mentioned!

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K
2:50 pm EDT

Wish.com no refund

I placed some items into my cart on September 15, 2015 and was going to go through them to pick which ones I was going to purchase. Well, one of the items I placed had a timer pop up which saved me 1.00. When that timer rulan out they took the money from my credit card for every item I had in my cart. I immediately cancelled every order one by one. From each merchant I received a comment saying it would take up to 14 days to post my money back onto my card. I'm still waiting. I have sent countless emails. They only responded to the 1st 2 I sent. I have been scammed. I tried calling the wish.com phone number and it says that the person I am trying to reach the mailbox is full. I lost 70.00! BUYER BEWARE! WISH.COM AND MAMA.COM ARE SCAMSITES! I'm hoping someone will get to the bottom of this and get them both of the web. I WILL NEVER...EVER...ORDER ANYTHING FROM THESE 2 SITES AGAIN.

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Elise Reichardt
, US
Nov 23, 2015 6:27 am EST

scam artists with no phone number

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7:46 am EDT
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Wish.com - credit card fraud is true

I placed an order on WISH.com and I got the merchandise from China which I thought was weird because they say they are in San Francisco now however my bank (the one I used on wish) noticed after receiving a phone call to have my personal information changed on the account from an area code as 512 (due to other fraudulent activity from others) and shut it...

Read full review of Wish.com and 23 comments
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12:53 pm EDT
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Wish.com - Refund system — scam for merchants and buyers?

We are merchants and sell on wish.com. we sell good products, but unfortunately, from the third month of selling on this platform, the site became full of scammers ("buyers") who receive the product and ask for a refund ilegitimately. Wish freezes the money and tell the merchant that the money was refunded. we as merchants cannot dispute or appeal the...

Read full review of Wish.com and 20 comments
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R
3:59 am EDT

Wish.com eye-glasses retro trend hipster style men's

i placed a order to www.wish.com Classic Vintage summer UV Protection sunglasses Eye-glasses Retro Trend Hipster Style Men's Women's Color Lenses Size: 1$1.00Estimated Shipping$1.00OrderTotal$2.00USD*Approx₹131.28INR
but i did not receive any mail, or receive copy but 138INr deducted from my account, by pay pal payment .what should i do

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2:30 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish.com headphones - I haven't got them

I ordered 7 pairs of lg hbs 800 headphones wireless i haven't got them & it should of been hear already! It's been over a month that i ordered them! Other ordered i place last week, wish they were ear ring i got them in less then a week! So please can i get my order for the headphones that i pay for already, & also & more on your behalf because i been waiting with a headache looking up on the order every day! If this doesnt work then wish.com will hear from my lawyer wish, it's going to cost u more then the order!

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Update by anibal Alvarado
Sep 02, 2015 2:32 am EDT

Scammers wish.com some of the company thats working with them! :-!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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10:10 pm EDT

Wish.com return of defective product

The company does not provide free returns for defective products. this pretty much gives them the opportunity to ship a defective product like the one they shipped to me.

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M
5:02 pm EDT

Wish.com product sizing way off

The sizing charts given do not match the actual sizing of items delivered. A shirt listed as fitting chest size 35.5"-36.5" won't fit a teenage girl with a 32" chest. Same story with a dress listed as large, chest size up to 39.5", doesn't fit a 36" chest. Customer service is a joke as well. They kept telling me to wait for the item to be delivered after I told them several times the item WAS delivered and did not fit. This is a scam all the way around. All the tags are in Chinese as well so there's really now way to even tell exactly what was sent. Returns require the customer to ship item back, usually at more than twice what was originally paid. SCAM SCAM SCAM!

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8:27 pm EDT

Wish.com broken merchandise

I have spent a lot of money with them it takes a long time to get your stuff I recieved two neglaces crushed and broken and they told me to send pics and I did it sat on my dresser for two weeks I threw it out and they never said what they were going to do so I text them and they said send it but pitched it really! I deleted them and I'm done they didnt refund my money but this is the only oroblem I had I love the site I'm very disappointed in the results bye bye wish!

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S
5:51 am EDT
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Wish.com Counterfeit product sale

- July 12th 2015 and July 15th 2015
-Order No #5594bb7a89ead041014822a9 and # 55a63a9942aaa9410582847a
-Ordered 2 Items 1TB flash drive and 2TB flash drive for $38.00 and $108.00 from the company website geek app. They have shipped me a Fake, Counterfeit, NON working items (to the say). even tho' the space displays as 1TB and 2TB one of it only has 16GB working space while other one doesn't even show that.

Wish does not accept their mistake in-spite of promising hassle free shopping. They don't accept their mistake, and want me to pay them for Shipping it back. While it is NOT my mistake they sent me a BAD broken Counterfeit product, it is theirs. I did not buy it from Wish.com because someone else sold it, I bought it because they promised me hassle free shopping and promises that they could not keep. you cannot send a broken bad item and expect other party to pay to return it back. I asked for their and their counterpart seller help to resolve ample number of times but no help. Hence this complaint.

Here below is the info that proves its defective and counterfeit FYI
Scanning Information:

Scanning: 35000 of 1999754 MByte tested.
The media is likely to be defective.
15.4 GByte OK ([protected] sectors)
18.7 GByte DATA LOST ([protected] sectors)
Details:0 KByte overwritten (0 sectors)
0 KByte slightly changed (< 8 bit/sector, 0 sectors)
18.7 GByte corrupted ([protected] sectors)
0 KByte aliased memory (0 sectors)
First error at offset: 0x00000003dcaa4000
Expected: 0x00000003dcaa4000
Found: 0x0000000000000000
H2testw version 1.3
Writing speed: 5.73 MByte/s
Reading speed: 9.58 MByte/s

Read full review of Wish.com and 6 comments
Update by sunnysak
Aug 22, 2015 9:26 pm EDT

If you guys want to join a law-suite... we should. I am fixing to send them a letter from my lawer

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SurSon
, US
Jun 19, 2018 2:03 pm EDT
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I bought a 2 TB flash drive and the actual size of the flash drive was 51.0 GB. The website is a scam. Dont buy anything from this website. Not sure how the some TV shows run their ads. I got the flash drive from China. Once I saw the pack I realized it was fake. Looks like Chinese products are fake

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Red Corvette
, US
Jun 08, 2018 12:39 pm EDT

Wish.com is nothing but a front to move US cash to Chinese counterfeiters. Wish.com is using credit card companies and in 1 transaction they commit 3 felony acts as I SEE IT. aiding the counterfeit ops in china, selling fake goods to US Consumers and wire fraud by using interent and credit card payments. Why the DOJ has not investigated or shut them down is mind blowing. I bought Items supposed to be shipped from San Francisco and they were shipped from China and very clearly fakes. Ive filed complaints with the DHS and my federal elected officials.

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Shane718
, US
Oct 16, 2016 1:33 pm EDT
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I bought a fake 128GB thumbdrive from them last year. I assumed it was too good to be true and was right. After about 4GB it wipes all the data and rewrites over itself. A little common sense and general 'buyer beware' warning goes a long way. But there are a lot of people losing important data because they don't test the droves first or have any idea what they're buying.

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Manas Ranjan Patnaik
, US
May 22, 2016 8:35 am EDT

Truth always reveals

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JOhoho
, US
Apr 26, 2016 11:55 am EDT
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I have ordered lots of things from them and just few item arrived, but the rests are still waiting. They already took my money. It's been a month already. I am worry that they won't send my orders but just took my money.

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Mad Man Merica
, US
Aug 18, 2015 7:53 pm EDT

Same here they sent me a 500gig flash drive and is only really 13 gigs which is now an unusable bricked drive. How are they even allowed to keep doing this, from Internet research, it seems to be companies from only China.

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T
3:44 am EDT

Wish.com customer service

Orders don't get recieved and when contacting customer service you get automated email response which is no help.
Nobody actually responds to your enquiries.
Its really hard to get any help when you have a problem with your orders not coming.
There is no option for this in customer service questions.
They dodge there customers so they don't have to refund customers .
Very frustrating to deal with if they think your credit card number isn't yours even when you prove that it is your account with transaction details, they still dont fix the problem.

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8:47 am EDT

Wish.com products not what I ordere.

Ordered 3 items. All came about 1 month after the order. Much too long since they sat in Vancouver for 3 weeks alone. Very odd. I asked for a black polo - came as white; grey hoody thin cotton - thick cotton and with a cut; dark grey jacket - was purplish and zipper and very cheap material.

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Valerie Jean Williams
, GB
Aug 31, 2015 11:10 am EDT
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I ordered £73 pounds worth of clothes from Wish and found nearly all of them badly made and not fit to wear I have complained several times to wish and got nowhere I even got in touch with America's equiverlent to our Citizens Advice Bureau and still getting nowhere. Thank you.

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9:34 am EDT
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Wish.com - money out my account

My son aged 15 downloaded this app and he bought one pair of joggers and I set up bank details for him.. The joggers came very poor quality but he liked them. Then a week later wish.com took a large amount of money out my bank account. I have cancelled everything on my sons apps, I've emailed them from my sons email address and my email address over a week...

Read full review of Wish.com and 46 comments
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11:33 am EDT
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Wish.com - Won't refund

After following their policy of requesting a refund for return within 30 days, I waited for a response to my email. I did not realize that notifications to my email had been turned off. I sent in two more requests for a refund, all were within 30 days. Finally I checked the website and realized that they had sent messages on their website to the effect that...

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3:19 pm EDT
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Wish.com - their real business is harvesting credit card numbers

I wanted to order a jacket from them using a phone app. The jacket cost $15. I got to the end payment stage, gave them my credit card number, and attempted to finish the order but the system bounced back and said "try again later." Nevertheless, they charged my card four times for one dollar, then credited four times for one dollar, apparently to see if the...

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11:13 am EDT

Wish.com not delivered

I ordered a men shoe size 9.5, on march 9 2015, they took money from my bank on march 9th.discription-bank details-wish.com [protected] CA 24492155066603841054827, type-debit card, purchaser-biju john, merchant category code-5999.but they don't delivered my shoe.I want know what is the reason.My address biju john, 1243 Harding dr., Havertown PA 19083.or you have to refund my money $ 32.

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J
3:09 pm EST

Wish.com Fraud

I bought dress and accessories from the website www.wish.com. I needed to pay $200 for the order, but the seller charged me for completely different price. I tried to contact the seller, but he replied very slowly. He told me that they had some technical problems, and they would return money. But they didn’t refund as well as they stopped to communicate with me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Cooranig
, US
Sep 23, 2023 5:09 pm EDT
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it does not matter what I do - clear cookies etc etc The bonus will only ever progress to stage 6 and then fail - if it ever gets that far

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Tee Jackson
, US
May 06, 2023 11:16 am EDT
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Hello I been calling and emailing g and trying to get in touch with someone in that department the merchandise I order from them in kids room is infested with bed bugs real bad I got pictures of the item .which is sheet covers .there beds was safe and my kids is bitten all up I need attention immediately on this matter

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Lucy Filippone
montreal, CA
Jan 09, 2023 11:56 am EST

i want the money back you received back all the items in dec was to receive back the money i never got the money back this is 5 th complaim i made how do you want me to trust yous my e mail is lfilippo@live.com please put back money in my account you where to put it back in dec 2022 never say money

thanks

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Loveones
Theodore, GB
Nov 20, 2022 5:36 am EST

I didn't Received the face cream and lip plumper that I ordered on October the 28 2022 and I won't a refund are what I ordered . It has been almost 3 week

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Arae Unique Keller
, US
Oct 29, 2022 5:16 pm EDT

Most items are not working properly clothes r see through jewelry is bulky and fake and shipping when it’s all together is crazy

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Katherine McMahan
, US
Sep 21, 2022 3:47 am EDT

Katherine frisbee the number was [protected] I paid for it nd have not received my ear piercing kit nd the rest of my tattoo kit.

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Maureen madery
Sarnia, CA
Aug 30, 2022 7:19 am EDT

I'm unable to make purchases with my wish dollars so I can't buy anything from your wish online store

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Shawn Craig617
, US
Aug 23, 2022 12:42 pm EDT

I have been trying to order and I can’t all it says is upload your photo IDc and it won’t let me

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Zane Tyler
, US
Aug 08, 2021 10:26 pm EDT

I have a feeling wish is chinese because the counterfeit Seiko Divers watch was a Chinese knock off with a snap on back and quartz movement instead of the 7s26 it is supposed to have not to mention the fact that the stem didn't screw like it is supposed to either!
after approx 10 emails I still get the run around with return prompts that do not work on their site and a [protected] number that doesn't work
FRAUD FRAUD FRAUD
Thieves
Liars
Cheats
i.e.
CRIMINALS
Looks like I am not alone.
Just look at the
HUGE NUMBER OF VICTIMS ON THIS SITE
Moral?
NEVER BUY FROM WISH

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Zane Tyler
, US
Aug 08, 2021 10:17 pm EDT

Counterfeit Seiko
after over 10 emails after getting the watch 2 days ago all I get is a run around with return prompts that do not work with their virtual assistant and a phone number that does not work. WISH>COM and their sellers are THIEVES AND LIARS
NEVER BUY FROM WISH
Their return promise is FALSE

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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