Wells Fargo

I recently paid of 1300 dollars from this credit card due to the advice of my Refi advisor to have my home refinanced. He suggested i paid this off and get a letter or statement from the bank that shows the balance paid off that had my full account number on it.
I then called customer service and asked if this was possible. the younglady informed me that although they could not print anything for me with a zero balance that a statement would print (my next one happend to be october 14th of 2012) and it would show the zero balance.
I then asked in order to cover all of my bases if they could send me a zero balance letter that also included my full account number, my address my full name etc...
i was then provided a fax number to fax my request to.

I then called back a few days before the statement was to be printed to ensure they would be printing a statement and was in formed that due to the fact that i had NO BALANCE the statement would not automatically gernate (wich i was told the oposite previously). I then asked about the zero balance letter and was then informed that once my fax was received they would take up to 30 business days to process this request.
I then asked if i could speak with the billing departmnet and was told they do not speak to customers.
I then asked why and she simply said that it was at their request not to speak with customers. I asked how they did business when someone had an urgent matter.
I can assure you if i OWED them money or was VERY late on a credit card payment the business office would be on the phone with ME in order to Collect.
this is completly unprofessional not being able to speak with someone in the billing department to get this cleared up in a timely manor.
its only a letter/statement. it does NOT take 30 days to write a friggin Zero Balance letter!

Be aware of Wells Fargo Mortgage refinance practices! They even screw their current customers they just don't care.
I have been Wells Fargo Mortgage customer for 6 years and have a +300K mortgage with them in New Hampshire.
Recently the local office in Bedford, New Hampshire contacted me regarding the HARP refinance option and offer a 1-2-3 Refinance at no cost to me since I was already a current customer. I decided I could save $400-$500 a month on my mortgage by refinancing at a lower rate, hence it was a no brainer. Ha Ha 1-2-3 more like Hassle Hassle, Lying Lying and Dumb Dumb.
After completing and providing all the forms, their underwriters start asking for stupid things in hope of disqualifing us for a refinance package(such as did you ever live in, do you work at this location, etc...). Obviously anyone who can pull a credit report can see where I live and where my income and expenses. Apparently not these clowns at Wells Fargo they apparently are now requiring proof to continue paying my mortgage(which by the way has never been late for 6yrs) and now want me to come to the signing if approved with $8-$10K in cash. So much for a 1-2-3 refinance, I basically told them to go fly a kite and they can kiss my ###. In addition I am filing a complaint with NH State Attorney;s office regarding Wells Fargo Mortgage practices in the New Hampshire which by the way they are extremely interested in. In addition I will reached out to my Senator since HARP is a government initiated program have them investigate Wells Fargo Mortgage practices in this state.
Bottom line, stay away from Wells Fargo Mortgage and if you are unlucky like me to currently have a mortgage with them try to refinance with another company.

I asked for a deferment due to moving my daughter from TX to TENN due to her having Rheumatoid Arthritis and she had to quit working and file for disability...Also I've been out hundreds of dollars for medicines until she got approved for medicare! These reasons did not fall in their guidelines to be approved so now instead of paying 25 fee for deferment I'll be paying my LAST 9 payments LATE with a late charge n bad credit reported! Thanks for not helping a loyal customer of 6 years...needless to say I will NEVER finance through them again!

We bought furniture through American Furniture Warehouse in Fort Collins, Colorado using Wells Fargo Financial. As a state employee, I only get paid once a month so I paid the Wells Financial bill once a month and figured out that I needed to double pay one month to catch it up and then set it up to automatically pay at the first of the month from there on out. I stupidly didn't look at a statement again for quite awhile. Apparently, my double payment all went to interest and so didn't help me at all and so I was late all year being charged a $35 late fee each month. When I figured out, I tried to call them but there is no way you can actually talk to a real person. The phone numbers on the statement for customer tell you to go online. Even American Furniture has no phone number for anything other than the numbers I already have which is ridiculous given the money they must help Wells Fargo make. My interest rate jumped to 24% so I am raising another credit card limit at my credit union to just pay them off and am writing letters to the Better Business Bureau and to the three credit reporting agencies. I have to wonder if Jake Jabs at American Furniture isn't a shareholder at Wells Fargo as well!

I am 1 month behind due to my loss of work and husband out of work on short term disability. We get back to back calls all day. If I finally take the call they are so rude and will not work with you at all. Now the other day they sent someone from a company called GPS.
guardian portfolio services) I will never use wells Fargo again

Today is Sept.13, 2012 and still filling out paperwork for a refinance with Wells Fargo online. On May 1, 2012 my husband filled out an online form to refinance a second home in Ocean City, NJ. After receiving 3 calls from different agents all offering different rates (4.5%, 4.25% & 4%). How could that happen? We currently have a mortgage with Wells and have paid off our primary residence with Wells Fargo also. Our current interest rate 6.25%, the rate that we are trying to get reduced to is 4% which we locked in at on May 1, 2012. Filling out paper after paper and sendng faxes. Our credit report came back in the 800's, no credit card debt, no car loans everything seems good. Received call end of June the agent got fired that was handling our loan, got new agent. Now she needed information all over again, she assured us all is good just waiting on our Flood insurance to be approved. Now we are approaching the 90days that we are locked in for Aug. 1. Got another call had to increase my interior condo insurance to 75% of value of my home value. Then told I had to increase my flood insurance too. Yes this is a condo at jersey shore but is a 3-unit building. Today is Sept 13, 2012 and received another call that they have to run our credit again and get our employment tax records. They said because it is past 90days, they have to redo paper work. I believe they are giving us the run around because with the lower rate we would lower our payments $500.00 month=$6000year. I just want a answer if they will or will not approve it. We will take our business elsewhere.
Any thoughts or advise please.

Wells has been sued 175 Million for making racist "ghetto loans" and taking advantage of low income people of all races. 
I had a very strange and what I feel was a racist experience with Wells. I opened an account online and deposited 20, 000.  A month later, I  went into the branch and tried to do some basic banking . I made a deposit and was instructed that I could not make a deposit without a special stamp costing over 30.00. I was asked to leave the line and basically forced to speak with a new accounts banker. She interrogated me as to why I had so much money.  20, 000 is not a fortune and In my case represents a fraction of my assets. She keep staring at me while asking personal and business questions. A few days later, I received a letter saying my account was going to be closed. Wells said "we made a business decision" . This was after begging me to do bill pay and to set up direct payments. They also repeatedly called to set up a merchant account for my business. I'm so happy I did not do anything with them. Everything was great until I went into the bank. I'm a professional, clean cut business owner and I was changing from Charles Schwab bank simply because Wells has more branches. Wells offered no reason except "a business decision" Another aspect that seems strange is that when I called about the "closed accounts" every customer service person was extremely rude. I'm sure my account was "coded". At the time of this writing, Wells does not want to give me a time frame of when they'll return my money.  After that experience, I opened a Chase account and couldn't be happier. I visit all of the local branches without issue.  

My wife and i needed a paper notarized and took it to our bank that we have been at for years and have a car loan with, when we took the paper to the bank to have it notarized and ask the teller if a notary was one duty she look at us like we were their to rob the bank.my wife asked again for the notary she said what do need one for so my wife showed her the paper she took it from my wife and read the paper and said wait a minute and she will check and see if one was their, then another lady comes up reads the paper and decided to notarize it took our finger prints for a mortgagor affidavit never in my life did i have my finger prints taken just to have a paper notarized.Maybe i should take their finger prints when my wife and i deposit or money in the bank. The banks are sure getting to be a pain.

I am so disappointed with Wells Fargo over the way that they are handling my property loss claim.
I filed an insurance claim with AAA over water damage caused by my AC unit on August 12, 2012. On 9/30/2012, my 17, 000 claim was settled and I received a check for 12, 000 after an emergency crew was paid. AAA addressed the check to Me, my wife, and Wells Fargo. That same day I took the check to Wells Fargo for endorsement and they told me they could not because of the large amount. I had to call the home mortgage department and have them endorse it. The home mortgage department said that they could not endorse it either because the loss totaled over $15, 000 and that it was going to be a monitored claim, requiring me to mail the check and them disbursing three separate payments after I sent a contractors bid, receipts for material and labor, w-9 tax forms, inspections, and a whole lot of other red tape.
The agent on the phone was very helpful and told me I could avoid all of that by writing a letter of request to release the check, but that it would take 3-5 business days before a response. Because of the three day weekend I got my response today (9/7/2012). The response was denied because there was an issue over lead. The emergency crew detected lead in an old layer of paint on my walls and AAA had to hire an abatement crew to remove the bottom portion of three walls that got wet.
I explained to the agent that the lead issue was not relevant because the abatement crew had already been paid and before they removed their containment, they tested again for lead and the second results came out negative. My wife and three children have been living in the house for the past three weeks, so what is the issue? The agent stuck to her guns and asked me “are you going to mail the check or not? I told her not, and asked for a manager. She took my phone number and told me to expect a call back within 48 hours.
I decided to prepare for another denial and read the terms of the monitored claim. Under a monitored claim you are allowed to sub-contract, but conveniently for Wells Fargo, they do not have those forms available online. I called back and asked how I can get those forms and another agent told me that they need to mail them to me, 7-10 business days! I thought to myself, when Wells Fargo was created over a 100 years ago, that’s how long it took to deliver documents by horse. How is that possible?
Long story short, Wells Fargo is a real piece of work. I understand there is a lot of fraud by people who take the money and abandon their house, especially in this housing market, but come on. I am up to date on my payments, I have some equity, and I am in good standing with Wells Fargo. Like other Big Businesses, Wells Fargo has lost touch with its people and needs a wake up call. If at all possible, avoid Wells Fargo until they fix their ways.

On 8/31 I went to trade my car in, we had to call WFDS for a payoff. The girl told me that they could not give that to me until I made my payment. I told her that I was sitting in the car dealership and that if the deal did not go thru, I would call them back to make the payment. The salesman had to get on the phone and she got nasty with him, he eventually had to speak to a supervisor and got the payoff. Well, the deal went thru and all was fine. I noticed in my account today that they drafted the payment (plus $6) without my authorization, when I called them...of course they were nasty (as usual) and he told me that I did give authorization on the 31st. I'm so frustrated because they drafted my account to zero! I wish I could afford an attorney to sue them, it's illegal what they have done!

I faithfully have my mortgage and escrow drafted each month to Wells Fargo. My home owners insurance recently billed my bank and Wells Fargo did not pay the bill but allowed it to lapse. Wells Fargo then bought insurance and charged me $130 (one month) from my escrow account. My home owners insurance furnished proof that they sent the bill ahead of time, but still Wells Fargo will not return the funds they took from my escrow account. What I can I do. I have exhausted the channels with Wells Fargo. The strange thing is that I have large savings accounts with them.

I have had wells fargo business and personal checking accounts for three weeks, I have had serious financial loss due to the fact that on two occasions, a week apart, I presented a check drawn om my wf business account, I presented id and swiped my debit card, before the teller could count out my cash, I presented her with a personal checking deposit slip, so I cashed a check and deposited cash, each time I received the appropriate receipts, last friday though, I further asked (Just to be sure) what is my balance after the cash deposit, the receipt was given and I left. On saturday my online wells fargo account showed a debit from both my business and personal checking again. Never trust a receipt from wells fargo bank, it is meaningless. Today I closed all my accounts, it took hours to finally get my money returned. Stacy taub is the branch manager at the 50 s. W. 84 avenue plantation, fl. 33324, once she corrected the problem the first week my account was opened, I though it would be smooth sailing, not at all, now the plantation police, the florida states attorney, the bbb, and the federal trade commission are all involved, I am sure many other unsuspecting depositors probably already know, customer service is a joke at wells fargo bank, in person, or on the phone, not one person I spoke with and I must say it was dozens and dozens, all robots, programed to read off a screen, no decision making ability or common sense, actually sheer incompetence! Wells fargo bank owes me $90.00 for all the check and stamp orders. Wells fargo bank makes your small business completely stop while you spend hours trying to fix an incompetent staffs mistakes. Wells fargo bank is a joke, stacy taub is worthless as a manager and you should tell everyone you know: dont bank a wells fraudo bank!

I am at a loss for words to describe the dishonest practices of Wells Fargo Home Mortgage.

I like many American's has fallen on hard times.

I fell behind on loan over past year but never more than 3 payments.

I contacted Wells Fargo making homes affordable department and was working with Dave Hunt in a loan modification department to help me stay in my home.

On June 1st 2012 my electronic payment was sent and received by Wells Fargo for 1608.00

They placed money without informing me in suspend account because they started active foreclosure May 31 2012. Their billing cycle said that put me at over 90 days past due. I did not find out until after another payment was July 1st that house was in active foreclosure when I received letter from an attorney. I went mad trying to figure out why I was being foreclosed on and why I was now more than 120 past due when I knew I was only 3 payments behind. On July 15th and many phone calls they sent back Junes payment but kept Julys in suspend account and demanded 8500 in past amount due and attorney fees. I made many calls to find out why I was not being helped for loan modification and why if they did not accept my payments they did not contact me sooner or return payments in timely manner. On July 27th they had a photographer at my house taking pictures and when I called was told if I did not pay 8500 by cashers check to attorney by Aug 1st they would put sell date on my house. I had no options and borrowed money from family member to save my house until I could be approved from home loan modification. On Aug 31 attorney received my payment and on Aug 8th 2012 I received full packet from Wells Fargo approving and outlining a home modification plan that I immediately called and accepted. They dropped interest rates from 5.7 % to 4.5% and reduced payment from 1608 to just about 1200 a month for remainder of loan. It did not say anything about payment I made for 8500 on July 31st. On Aug 14th after several calls I was informed they rescinded modification because I paid it out of foreclosure. They were smug and said to my branch manager at local Wells Fargo branch that I did not read small print. They promised they would look into solution and get back to me. That was on Aug 14th 2012.

What should I do?

Sincerely,

John Duran

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I had $300 turn up missing from my Checkings. When I called W. Fargo they said that someone had charged my Check Card . They told me I would have to file a theft report, which I did, and they said the $300 would be returned. About 30 days later W Fargo took the 300 back and told me they thought I was lying! I filed an appeal and they gave me back the 300, again, a second time! About 2 months later I received a letter which said that they had decided in my favor and I would be able to keep the money. 15 days later 400 disappeared out of my account ! I am going to get another bank next month. I swear that this is a true story. I am 60 yrs old on a military disability retirement . I saw the above letters about Fargo and I wanted you all who read this to know my story.

I got a check from my insurance company for damages to my house from a recent hail storm. The check requires endorsement by me and Wells Fargo (my mortgage company). When I called Wells Fargo, they told me I had to turn the check over to them and THEY would disperse payment to my contractor(s). Thinking the money was mine to deposit, I paid my licensed contractor when he completed the work and now that I can't deposit the check, I am broke! I called the contractor and he has already deposited the check. He said Wells Fargo is notoriously bad about dispersing payment and if he knew they were my mortgage company, he would not have worked for me. I want the check released to me IMMEDIATELY so I can put it in my account and be able to use that contractor to complete the work.

My uncle, upon presenting himself to the bank with his attorney present, was not allowed access to his account. He was refused because they are praying that my uncle die soon and then they will keep his money! We are not talking the average senior citizen's account here, we are talking millions of dollars! He is not allowed to access his money because he is 86 years old! They think obviously he has lost his mind! How many supreme court justices are at least 85 or older?; how many judges in the appellate court? How many judges in the supreme and municipal court systems? They are fundamentally saying, "if you are 86, you must be demented and don't have a single sane marble rolling around in your head. " an employee of wells fargo is charging my uncle has dementia so that he cannot fire her and invalid the trust that she had him sign, while tapping her foot, and saying, "i have to leave town, you are making me late and I need you to sign these now!" without an attorney present. She has harassed him and sent the police and social services to his home; is challenging his new trust with the community foundation, a long-standing los angeles tried-and-true institution, in favor of a trust controlled by a wells fargo employee and will make her very, very, very rich for the rest of her life! No wonder, wells fargo is fighting! But, when in america, when you walk into your own branch, you cannot withdraw a singe penny to pay your bills, you can't write a check on the accounts because they have been frozen by a wells fargo employee on a wells fargo account! Since when can an employee of your own bank branch terrorize you, threaten you will thrown out of your home and put in the nut bin, and terrifying a life-long los angeles resident, a korean war veteran with 2 purple hearts, and an 86 year old man with a severe heart condition. This is wrong on so many levels it is unconscionable that wells fargo be permitted to do this. Shame on you wells fargo! You hate your customers - you take advantage of your customers - and you should really, really check out your freaking employees before they bring their existing clients that they have been robbing and abusing for years to your table. This is on you now. We are gonna go after you like wolverines! See you in court or at your parole hearings!

When reviewing my statement online it said that I had an available credit of approximately $250. My computer needed to be repaired, I slid my card for $160. I thought I had enough credit to spend the $160. This would have left me with $90 of available credit.

However, on 08/02/12 Wells Fargo randomly charged me the interest of $158. This made me go over my credit limit of $10, 000. I went over by $3.75. Wells Fargo should let consumers know when the interest is going to be charged. If I would have known when they were going to charge me the interest this situation could have been prevented.

Just because of that I had to pay my monthlycredit card bill of $255 right away. I paid on 08/03/12.

Even after the overlimit was paid, Wells Fargo had the nerves to report it to the credit beuros on 08/06/12. I had even asked a rep if it was going to affect my credit score and be reported and the rep said "NO". They lied to me about this.

I do not understand why if I paid on 08/03/12 did Wells Fargo report the overlimit on my credit card.

I called and asked Wells Fargo to clear the overlimit and they said it will take 30 days to update in the system. 30 days is too long. Especially that I paid right away even before the date they reported it.

P.S
In the end my computer repair ended up costing me 160+ 158 from interest and $255 from the amount I pay monthly for the credit card bill. The grand total for my computer repair was $573. I even had to take money out of my saving. Had I known I would have paid the $160 with my debit card.

So my fiance and I live near tamaqua pa, and wells fargo has an office there, well here is my horror story about wells fargo... We just got an acct there 2 weeks ago, and we go in there this past friday with my 1 yr old child to deposit a check that was in my name, and the guy who was helping us took us into his office and sat us down, asked how he could help, we told him what we needed and he tel
Ls us that wells fargo doesn't let you do this, so my fiance got mad because that's the only reason we got the acct in the first place so he told the guy that wells fargo sucks and to close our acct. Well I guess the guy took it personally, and started giving my fiance an attitude and wasn't closing our acct like we had asked he was all flustered and my fiance told me and the baby to go outside to get ready to go, I had to put the baby in the car seat, well I get outside and 5 minutes goes by and my fiance comes outside and is shaking really bad, and I asked what was the matter, and he tells me that the man who was helping us called my fiance a liar, twice because my fiance told him we've never had a problem doing it before, and we just moved from nj, and he called him a liar, so my fiance said f**k you and the guy said it right back to him and flipped him off and told him he had to leave. Nice right! So he went out into the lobby outside of the guys office so someone would help him close our acct like we asked before any of this happened, and the guy starts flipping him off from in his office, so my fiance was like really? And flipped him off back, so the guy got right in my fiances face like he was going to fight him and started cursing at him again, until someone came over and told them they were calling the cops and my fiance had to leave. So needless to say, my fiance had to go to work after because this was at 9am, and I went home to get the ceo's number to call and complain about this man, and they tell us that we will get a call back either that day or monday, well no one ever called us back, and the man at wells fargo kept his job, and didn't get in trouble at allllll because he lied about his part to the story, and no one could see what was going on in that offfice while this was happening until my fiance stepped out of his office. Im soooooo infuriated about this, this was complete disrespect, all the guy had to say was "i'm sorry you feel that way" when my fiance said wells fargo sucks, and close his acct like he asked in the first place and send us on our way instead of being rude and disrespectful enough to get my fiance to curse at him. So I would not would not would not tell anyone to go to wells fargo, they are rude, don't take the right actions, disrespectful, and do not wish to help their customers, they'd rather gang up against their customers and call them liars and let people like this work at their office in tamaqua, pa. I'll be writing other blogs about this problem so I can reach out to people before they decide to go to wells fargo to open an acct or give them any type of business. This situation was never handled properly, the man should have explained y we couldn't do what we wanted, and what we could do to fix the problem, and he should have just closed our acct like we asked when he didn't tell us what we could do to fix the problem, and all we had to do was put my name on the acct to. But he failed to tell us that, and I was sitting right in there when they were talking about it and he never did anything to help, just kept throwing punches until my fiance would't take it anymore and said f**k you to him. What kind of business lets people work for them, and takes their employees side and dont listen to the customer when something serious like this has happened. Im completely disgusted by this place! Absolutely no one should be treated with such disrespect in a place of business. Once again all the employee had to do was explain the problem or close the acct like we asked, he didnt have to call my fiance a liar twice to his face. No one should ever open an acct or give wells fargo any business. They are a horrible business to be associated with, and i'll make it a point to write something everyday about fargo until I feel like ive done enough damage to this company as they did to my fiance that day and then he had to work on top of all of this while still in shock and he was shaking the whole day because all he could think about was what had happened earlier that day. & mdash; with thomas gall at wells fargo, tamaqua, pa.