What else is new?
This is how it goes...First you try to log in and after waisting time doing that and having the website tell you that your pin is incorrect you are forced to call and then you must listen to the bot Alex ramble on with a series of options -when all you want to do it speak with a LIVE ADVISOR. When I finally did get the live advisor I explained to the empathy lacking live advison how frustrating this is and what a time waister it is and she proceeded to explain to me in a monotone voice that virgin mobile is in the process of upgrading their website and that is why there are glitches, but I explained that this is nothing new and has been a virgin problem for as long as I can remember. I wanted to speak with a supervisor but the live advisor would not put one on. Some kind of compensation would have been nice for my 40 minute inconvenience.
I think I will be taking my business elsewhere.