Complaint Rating:

Company information:
verizon
Brooklyn, New York
United States

I am very upset about the non service I receive and point out that their so called technicians are clearly working against the company and the customer.

I’ve tried to get through the line, when my connection was down at night waiting 1/2 hour on the phone to be hanged up on. This happened 3 times, was never able to get through the supposedly 24/7 help line at night. The other times I just don’t want to waist my evening on the phone so I just ask my neighbors to share their signal.

So I’ve called in the morning, when I can get someone on the phone to be told that they cannot help me because at this moment my connection is working. I try to send emails to online support and get bogus generic answers in return.
I’m quite familiar with computers and networking, I’ve tried everything mentioned on their website to fix the issue and it’s STILL not working and NO ONE can help me???

I am not willing to pay for a service that works only sporadically especially not at the inflated rate I had to pay for my first month. it's kind of like going to a restaurant ordering a steak and only half a steak comes out of the kitchen but we're still going to make you pay for the whole steak...Unheard of.

Now that’s memorable: I have a problem with my verizon high speed internet and I receive "live chat" answers about Verizon One...good job people. Or wait, am I communicating to a computer I thought I was chatting “live with a technician” as falsely advertised on their website as usual.

I’ve already restarted modem, checked the cables and plugs, every day I’ve got to do it about 10 times.

I just spoke to another technician who couldn’t help me on the phone. Right now, my connection is fine. Later on today, the modem is going to blink red, then go completely dead until sometimes when it’s going to come back up. It’s of a GREAT inconvenience, especially when trying to upload files on FTP or watch a movie online for example. I try to watch a netflix movie online and it tells me my connection has stopped, or that my connection is too slow to watch a movie. Am I not paying for high speed internet?? And this happens EVERY NIGHT because EVERY NIGHT I still hope that something miraculous is going to happen like a working internet connection for instance.

I have been extremely disappointed with Verizon service so far, interesting how the advertised price is only $24.99/month but I’ve just paid a bill for 120 dollars for my first month of “high speed internet” which is high in price but very low in internet and competent service. I have had to ask to use my neighbors signal at night for a month now because my connection stops. And the person on the phone told me he/she couldn’t help me??? What am I paying for then.

So far my 3G phone has had better signal in the evenings than your supposedly high speed internet.

I have had high speed internet in the past through Comcast for about 8 years and NEVER NEVER had a problem. Once in a while I would loose signal but not 10 TIMES A DAY. Very unfortunately I had to switch to Verizon because I moved.

Also thank you Verizon for jacking up my phone bill with the extra 40 minutes wait on the line to get through someone else, after which I finally decided to hang up, OBVIOUSLY I was not the only one having problems.

Please someone be a real technician and not paid to waste my time. Thank you.