Complaint Rating:

I signed up for Verizon Wireless service in the Cathedral City, CA area in July 2009. Since inception, to today's date, I have had no less than 50 calls dropped. After complaining to them in writing on multiple occasions and copying the PUC in every instance. Their executive office finally called today, after repeated written denials that there was any problem and so generously allowed me to terminate my service early after ADMITTING that the area was being provided with "substandard service". Their only "compensation" for all the inconvenience not only to me but to all the people I tried to contact by phone, was to waive the early termination fee after 6 months into a one year contract. They REFUSED to compensate me for the wasted money for the phone, the home charger, the car charger, and the ear-piece for that particular phone which were all bought at the time of service inception and are now all worthless. DO NOT USE VERIZON WIRELESS FOR YOUR CARRIER!