Complaint Rating:

Company information:
Valero
United States
valero.com

I pulled in to Valero #06436467001 on Saratoga and Moorpark, in San Jose, CA. All I needed was for them to loosen a screw on my rear-view mirror with an allen wrench. The mechanic on-duty loosened it and asked for 5 dollars. "For what?" I asked. Paid him (which I saw him pocket) and decided to boycott Valero. Fist of all this employee should be reported for arbitrarily charging customers. With gas prices being what they are, how dare Valero employees charge for loosening a f*****g screw. I was a good customer, but I'll be taking my business elsewhere.