Complaint Rating:

Company information:
DirecTV
North Carolina
United States

I previously paid a DTV bill for my uncle back in 02/09 and 03/09. On 06/01/09 and 06/02/09, I was charged $574.19 from DTV. I called and explained to them this bill is not mine, therefore, it is not my responsibilty to pay for it. The customer service rep, Lauren, agreed and requested I fax a printout from my bank to her so this could be credited back to me. I did so immediately. She then called back as rude as she could be, stating because my card was previously used, it's on the account as a "payment option" and I lived at the address previously so it will not be refunded. I asked her to send me anything, even an electronic signature, with my authorization to be responsible for my uncles bill. She said, "We don't have anything with your name on it." Well dimwit, what gives you the right to steal my money? I asked to speak with her supervisor, but she flat out refused to give me his/her name. DTV is a scam company who will steal money from anyone they can, any way they can. Please, if you are considering DTV, read this and the previous complaints, and reconsider. They haven't heard the last of me. I filed a claim with my bank, who out right said they absolutley cannot get away with this. I have also filed a complaint with the BBB, Federal Trade Commission, as well as the Attorney General. I also sent a letter to the president of DTV, but I'm not holding my breath on that one. Please complain to these organizations if you have an issue with DTV. Maybe enough complaints will get them to change their shady and outright ILLEGAL billing practices.