Complaint Rating:

Company information:
Atlanta, Georgia
United States

Last year, I purchased a new HD TV from Best Buy. They offered special pricing if customers also purchased HD receivers from Direct TV. As an existing customer of Direct TV, I thought that it made sense to purchase the HDTV from them and take advantage of the sale price.

It wasn't until months later that I found out that Direct TV automatically renewed my two year service contract. I contacted their service department to discontinue my agreement, explaining that I was being transferred (job relocation) and that I was being housed in an apartment complex that had an existing cable contract with another service provider. I would not be able to have my service transferred.

I was told that because I had renewed by agreement, (I did?), that I would have to pay an early cancellation fee of $150.00, even though:

1) I had no knowledge of this extended agreement
2) My new home location could not accommodate their service - not because I didn't want it, but because there was another service provider already there
3) I had been made aware -

Really, I asked? I wrote to their customer disputes center asking for verification, several times, and have heard nothing. I've asked for copies of a signed agreement, voice recordings, anything that would prove that I was notificed that my agreement would automatically be renewed. I've written them, called, e-mailed, and still have no response. This unresolved bill is now going into collections.

Beware - Direct TV is not direct! Not in their communications, their customer serivce practices or in their consideration of their customers.

If any one has any suggestions as to what to do, I would greatly appreciate the suggestions.