The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Rooms to Go
warranty scam
2. (2 mins ago)
Great Expressions Dental
Given Diagnosis that was rediculous
3. (2 mins ago)
Air India Express
Cancellation of flight
4. (11 mins ago)
Crosmo BV
Unable to contact the company
5. (17 mins ago)
Healthy Buy
Breast Actives

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Tracfone Complaints & Reviews - Terrible company to do business with

Tracfone Contacts & Informations


Posted:    Valerie

Terrible company to do business with

Complaint Rating:  100 % with 1 votes
TracFone - www.tracfone.com

This company is the most terrible i've ever experienced and has HORRIBLE customer service. I tried to add minutes to my phone on the 17th and a computer message told me I had to call customer service. After speaking to customer service I was informed that my phone I have at present (Motorola V60i) needed to be upgraded to work on their network. (THIS IS THE 2ND TIME I'VE HAD TO DO THIS IN 3 YEARS)...My new (refurbished) phone was sent to me and arrived in 4 days. For this time period I no longer had phone service and was out $20.00 dollars for a card. Even though THEY could not provide me with service and FORCED me to upgrade for the SECOND time they stated the do not give refunds. So i'm charged for a service I am NOT RECEIVING. After getting my "refurbished" phone for a replacement to the NEW ONE I paid $80.00 dollars for 3 years ago, I could STILL not get service. I spent nearly 3-4 hours on phone with "customer service" as they call it. Some customer service,..treated me very rudely as if I didn't know how to use my cellphone that i've operated for a total of 5-6 years. Made me enter numerous codes in phone, took two calls to them JUST to get my minutes transferred and THEN they gave away my old number (which numerous people possess). I was furious, I asked them why they gave my number away. They stated my phone service expired. I told them, your computer would not let me add minutes to my phone without upgrading the model and you still gave away my number? To date its been 24 hours. I STILL HAVE NO SERVICE. Oh sure, my minutes show, and I have a new number that is friggen USELESS to me (all friends and family have old number)and STILL HAVE NO SERVICE! She tells me it will take 24-48 hours for phone service to be in effect. I was floored! I have my OLD phone next to my NEW phone and it receives a PERFECT SIGNAL even though I can't call on it anymore,..and this NEW model (which as I said was forced upon me to continue service) doesn't even pick up a signal!!! And to top it all off, it doesn't even have voice-dial (which my supposed outdated old phone had)! So to top everything off, I have NO service, LOST my number, am OUT $20.00 dollars and possess a cheaper model phone than I originally had that doesn't work! STAY AWAY FROM THIS COMPANY!!! It may seem like a lot to spend to go on a plan phone with another company, but in my opinion it is more worth it! I informed them that when my minutes I paid for and have not been able to use yet are done, I and my fiance and my son will ALL be switching companies. I will also be informing EVERYONE I COME INTO CONTACT WITH about my nightmare with this company and NOT to pay for service with them.

Just got off phone with them AGAIN today, (10/24/07). Still NO SERVICE, and i've been informed they need to send me a new SIM card! Now i'm another 3-5 days AGAIN without usable phone service. UNBELIEVABLE!!!
Comments United States Telecommunications
Share with others:  
Was the above complaint useful to you?    


Sort by: Date | Rating
 12th of Nov, 2007 by   Kari Turner 0 Votes
My son received a TracPHONE from a friend. I bought a 120 minute card and it wouldn't activate... my first call to customer service took 45 minutes for them to get my address correct with a promise to have a new SIM card sent in 3-4 days. After 2 weeks I bought a new phone (why not... its only 15 bucks). The minutes went on beautifully. We purchased a second card... and have yet to get the minutes to the phone. This company STINKS!! The SIM card took 4 weeks to get to us.
 27th of Feb, 2008 by   Amanda 0 Votes
Poor service!!

My son received a Tracfone for Christmas. It would not activate. I was told by the customer service rep to mail them the phone, the box, and fax the receipt to get a new phone. It was such a hassle that I threw the phone away and went with a different company.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


ATM Skimming

Latest Groups

Today's Mess-Up Photo

RSS Feed
Login close

Forgot your password?