Complaint Rating:

Company information:
Toys R Us
United States
toysrus.com

On June 2009 we went into this Toys R Us store to exchange 2 small items which were given to my son as a birthday gift on Monday. We were informed that Toys R Us has a new exchange policy. The policy states that if a customer does not have a receipt that they cannot make any exchange. I understand that a company needs to protect themselves from fraud. But at what cost? We were not asking for a big favor, Just to be respected and not treated as criminals. We were told the items were purchased at Toys R Us by the gift givers. But this new policy in effect calls us liars. What a poor customer service policy. I will tell everyone I know about my experiences at Toys R Us. The long standing quote of, "Make 1 customer happy, he may tell 5 people. Make him unhappy, he will tell 500" is very true. I am well on my way. I will never purchase anything from this place and will verbally make others also aware of this.