Complaint Rating:

Hi All,

I would like to make a complaint about poor Toyota service I received in Malaysia, I've sent in my car twice for Toyota service center personnel to check on my internal car clock for keep on slowing down after a couple of days even though I've adjusted it back to the right time many times, the 1st visit I make to one of the Toyota service center didn't result in a part replacement, the technician was saying he has 'reset' my clock and it was working according to him, later I found the problem came back again, 2nd visit on 27th May 2010 I make to another Toyota service center the technician mention he has 'cleaned the fuse & contact point', but the problem re-occur again in couple of days.(their invoice#150V115370)

Both experience give me an impression that even though customer may have pay a premium to bought a Toyota which 'supposed' to be providing good quality car & world class customer service, but actual dealing with them actually just give customer headache and wasting time on resolving a small problem such as a clock issue which could be fixed by a simple replacement, after all how much is a clock worth compared to our valuable time spend on multiple visit & their reputation in stake ?

In another attempt on 4th June 2010 to sort out this matter with their freephone customer service at 18008869682 to claim my fundamental customer rights to claim defective part under warranty, the lady who handled my case mention she'll check & get back to me soon which she never did, this again shows lack of responsibility & accountability, with above poor technician competency & poor customer service received I hereby advice whoever interested to buy Toyota car please think again and check how many people has complaint about Toyota before you go into misery just like rest of us, its' no wonder so many Toyota car defects and complaints has came up of late, this shows the company is heading for closure soon, so be warn that your new Toyota car may not get the warranty they promise once their company closed down due to bad management & bad customer treatment.

Rgds
Dissatisfied Customer