Menu
Toyota

Toyota review: poor toyota service 58

C
Author of the review
1:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi All,

I would like to make a complaint about poor Toyota service I received in Malaysia, I've sent in my car twice for Toyota service center personnel to check on my internal car clock for keep on slowing down after a couple of days even though I've adjusted it back to the right time many times, the 1st visit I make to one of the Toyota service center didn't result in a part replacement, the technician was saying he has 'reset' my clock and it was working according to him, later I found the problem came back again, 2nd visit on 27th May 2010 I make to another Toyota service center the technician mention he has 'cleaned the fuse & contact point', but the problem re-occur again in couple of days.(their invoice#150V115370)

Both experience give me an impression that even though customer may have pay a premium to bought a Toyota which 'supposed' to be providing good quality car & world class customer service, but actual dealing with them actually just give customer headache and wasting time on resolving a small problem such as a clock issue which could be fixed by a simple replacement, after all how much is a clock worth compared to our valuable time spend on multiple visit & their reputation in stake ?

In another attempt on 4th June 2010 to sort out this matter with their freephone customer service at [protected] to claim my fundamental customer rights to claim defective part under warranty, the lady who handled my case mention she'll check & get back to me soon which she never did, this again shows lack of responsibility & accountability, with above poor technician competency & poor customer service received I hereby advice whoever interested to buy Toyota car please think again and check how many people has complaint about Toyota before you go into misery just like rest of us, its' no wonder so many Toyota car defects and complaints has came up of late, this shows the company is heading for closure soon, so be warn that your new Toyota car may not get the warranty they promise once their company closed down due to bad management & bad customer treatment.

Rgds
Dissatisfied Customer

Update by cloh99
Jun 08, 2010 9:52 am EDT

Some update to the matter above.

Today 8th June 2010 I've made another attempt to lodge a complaint via Toyota malaysia website to claim my consumer right, apparently some customer service manager by the name 'Mr. Saravanan' called me however he was not willing to provide a part replacement for the faulty clock, instead he 'Insisted' I should bring in my car to Toyota workshop again for his 'specialist' to further diagnose & troubleshoot the clock issue, though I've asked him what could his 'specialist' do to diagnose a factory assembled 'electronic clock' which based on my understanding is a non serviceable component, does his 'specialist' have specialised equipment to test the clock ? he can't seem to answer that but still insist on sending my car in for another checkup, I've re-iterated to him this will cause me have to waste another half day to one full day, however he 'promised' he could lend another car of similar make and model if my car need to stay in workshop, with this 'promise' I reluctantly have to schedule another appointment this friday morning (11th June) amidst my busy business schedule for this 3rd attempt to resolve such a small issue.

I do have my reservation this's just another ploy to 'pretend' they've 'checked & confirmed' my clock is working fine after their investigation, to be fair to any company of such business scale like Toyota I'm giving them 3rd chance to get this fixed right, if my prediction proves correct that even after this 3rd trip the clock still not being replaced and problem persisted I'll have to give up any confident left for Toyota, it's a sure thing Toyota is going for closure soon by the way they treat their customer, their customer service personnel have no idea what's constitute good customer service & that every company needs repeated business from satisfied customers to keep their company going, and the reason for such company failing is just because they failed to honor such a small warranty claim, I'm not even claiming for the other car defects I've noticed since the beginning which their service personnel always says 'it's normal for this problem to happen', thing s such as badly assembled door which needs to slam hard to get it closed properly, this type of car quality is similar to proton car, this proves again Toyota QC these days sucks big time.

A very dissatisfied Customer.

58 comments
H
H
Hotel sahil
, IN
May 28, 2011 7:48 am EDT

I would like to complaint about toyota camry 2007
Model given for service of a/c at Shinrai
Toyota at Worli. Mr godrej& ashok looking
after my car . It was shocking to know they
Don't have spares (cooling coil)will come after
30-45days as informed & it said cooling
Coils complain doesn't come.
I have been ask to take my car back
Not expected from company like toyota

P
P
Paul Salas
Marietta GA, US
Feb 17, 2011 2:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

Recall was to adjust gas pedal to correct accelaration possibility, after recall work was done car now has an annoying rough idle. I brought car back 3x but rough idle remains. Car was smooth and quiet but now its rough and noisey, like an old car with 150 thousand miles.I'm dissatisfied with Toyota and would like a new car, with the same payment and balance, my payment history is excelent and i should be driving in comfort.Please help me get some attention .

thanx Paul Salas [protected]

A
A
AL-HAJRI, FAHAD
, SA
Jun 14, 2010 1:43 pm EDT

Land Cuirser Engine Failure and Customer Relation

I would like to share with you my concerns and complain about service provided and customer relation of your dealer in Saud Arabia/ Al-Khobar section.

I have reached them with bringing my car Land Cuirser Model 2008 (JTMDU09J784013575)

Where it has unusual sound in the engine; and in short time they said it has to be replaced or fixed with all adjustments with spare parts under my account.

Unfortunately, I have tried to understand the reasons why the engine failed without any kind of alarm (light or sound), no leak, and no increase in temperature. My inquiry how is the most critical part of the car which is engine has not protected with any kind of alarm and it is the situation as I am sending you my E-mail. It is Toyota not any other car which I proud to own it!

Until know I have not be answered and I am frustrated where I kept my car on their shop waiting and seeking your support and help

My big family in all GCC countries (Saudi Arabia, Qatar, Kuwait…) Bni Hajer builds incredible and unique relation with Toyota for decades and I am sure they share me their feeling and support.

R
R
roberto varona
Miami, US
May 17, 2010 7:01 pm EDT

I have a nice crusier 2007 4x4 fj
Imagine never having many problems in short time so
10k miles to the tires were changed from factory default were cracked
Damage se 15k miles power windows
16k miles on fuel pump noise damper
16.5k miles new gas pump
31k miles continuous noise in the fuel pump,
Left door makes noise solenoid
Whell steering discolor, after being repaired by the deler continues in the same condition and i do not receive an answer for poor product, my car is in perfect condition never use. This park all day and with a cover. This very low mileage to be in these conditions

Have a great product for toyota
I imagine that in 1, 2, 3 years or more will be as nice fj mi
Do not think i feel cheated
Check before buying a toyota
Rvarona_varona@hotmail.com

View 0 more photos
jimmy jessmey
jimmy jessmey
, US
Aug 19, 2009 3:58 pm EDT

Buyer bewear—bought toyota camrey — started off with 21, 500 this was striped not even an auto trunk relealse we wer, nt show that so of course we assumed that being a toyota that they would have that it, s like 1950—was lead to believe that the extra warranty and oil change was only $386—and my wife signed did, nt even look at it thinking this guys honest "buyer bewear" so then i saw the add on after we signed for a total of a grand total of 25, 984.49—mind you this is a stripped camrey nothing fancy—with that price we could have had an le for 23.500 plus the tax, s and fees which would have come out the same for an le camrey—the extended warranty was the nail of $2, 116.99—and on check out siad we signed it yea we trusted them so $386.99 grew to 2, 116.99 and sold us a srtipped car pitiful ! In process of contacting toyota and ken amero of channel 12 they, ll win alright but just to know they lose in the long run, my son wants a car they lost that at $23, 000—oh yea trade it in next year $24, 999—oh the niegber like it and wants to purchase one—$24, 000—gee they made $2, 116 gooly they made $2, 116—oh too bad they just lost $318, 999 more than 1/4 of a million dollers including intreset—buyer bewear—jimmy jessmey

I
I
iabhornc
,
Jun 20, 2007 12:00 am EDT

This post is in response to a complaint someone wrote about a Toyota dealership in Wilmington. I couldn't agree anymore with it. I have been completely nauseated with each and every Toyota place in this southern state !These people are so greedy as I don't know what. I can't go into any of the dealerships down here and find out anything about the car(s) b/c these CORRUPT CAROLINA ! Are too incompetent to do anything right much less run a business. Not only that, but at every single Toyota place I have been to in N (auseating) C (owards) (a state full of southern ###S) the sales people are a bunch of rude ###s. You walk in and the first thing they want is "your car". Telling them, "I am only here to take a look at the cars" is worthless for they will still harass you. I have even gone storming out of these sorry, P.O.S., good-for-nothing Carolina dealerships for their irritating actions. A few I would tell you to avoid like the plague are as follows:

Mark Jacobson (NY PIG) in Durham
Cox (redneck hell) in Burlington
Town and Country (mexican hell) in Charlotte
Fred Anderson in both Sanford and especially Raleigh

Rice (triad) in Greensboro
Leith (sorry slow pokes) in Raleigh
Rick Hendrick (darn military) in Fayetteville
Toyota West (sorry minorities) in Statesville

Etc., etc., etc.

In other words, don't buy from any Toyota place in this state infested with sick, southern A! They will tell you absolutely nothing about the car. Here in NC, people do not care about providing good customer service and what not. These greedy ### only want to take your money and give you only what they want. Even the FORD place provided better service than these greedy North Carolina-loving! I hate this place (North Carolina) and everything about it (especially the sorry natives and the relocated ###S that keep moving here day after day after day).

J
J
JWH802
Glen Allen, US
May 03, 2010 12:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased 2010 Toyota Corola in November 2009for my disabled ex-wife. Salesman promised a loaner car if car ever needed service - even for an oil change. Due to the recall of the sudden acceration problems and steering problems, the car was taken to the dealership in April 2010 to repair the acceleration and replace the steering column. They refused to give her a loaner car while they kept the car overnight. They drove her the 8 miles to her house in Gate City. The next day, when her car was ready, they refused to pick her up or deliver her car to her. SHe had to call a sister in Bristol to drive 25 miles to her house and take her to the dealership to pick up her car. They also promised her a full tank of gas but instead ran out what gas she had in the car and left her with an almost empty tank of gas. She lives on a small pension and can hardly afford this. Don't ever but a car from these people.

F
F
Fawaz Maalouf
,
Sep 17, 2008 7:41 am EDT

I purchased a Toyota Yaris car from Toyota car dealer in Lebanon. I asked them about the options and their related prices. I chosed to add on my car, provided they are factory installed, and this was confirmed by them, the options of power windows, central lock and radio for which I have paid some extra money.
To my big surpirse that these options found to be installed by the distributor and with a very bad and poor quality of material what represent a permanent threat of fire and safety to me and to my car.
I am so much concerned and worried about this issue and require an immediate solution to that from the manufacturer and compensation. Should otherdetails be needed I am ready to provide.
Regards

Valerie
Valerie
, US
Jul 10, 2008 11:56 am EDT

I came in for express lube - and technicians/service rep told me I need tire rotation. They said it will take 45 mins to an hour. I waited for 4 hours on the lobby - nobody gave me an update until I looked for the technician. They fin ally finished and gave me back the car.

Next day - the steering was wiggling/shaking. I took it back and technician/rep told me that tires were not aligned. And I have to pay extra to get it fixed. I argued with the people - they offered to rotate back the tires for free. I argued that I paid for the service and they should either fix it for free or they rotate back and credit back the previous charge on the work done - with a guarantee that the wiggling/shaking will go away. After hours of discussion - they decided to align the wheels for free. I'm still waiting in the lobby - hoping it will solve the problem.

C
C
curben
, US
Aug 01, 2011 4:19 pm EDT

from Toyota Car Lottery International Promotions China,
reply-to toyotaclaims@consultant.com
date Tue, Apr 6, 2010
subject CONGRATULATIONS! From Toyota Car Lottery International Promotions China.

Toyota Car Lottery International Promotions China,
Customer Service Department
Toyota Motor Corporations, China.
28 Tanfield Road Tiaxiu lio Beijing China

PRIZE AWARD NOTIFICATION

DEAR Sir/MADAM

We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2, 500, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.

As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected], with serial number 902-66 drew the lucky numbers 05, 12, 30, 11, 17, 43 and Bonus number 10, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.You have therefore been approved for the payment of the sum of US$1, 000, 000, 00 in cash, including a Toyota camry 2008 model which is the winning present /amount for the Second category winners. This is from the total prize money of US$40, 650, 000.00 shared among the international winners in the Second category.

CONGRATULATIONS!

Please be informed that your won fund of the sum of US$1, 000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.

To begin your claim, please call our claim agent or send email immediately to:-

Mr.Renben Liao
Foreign Services Manager,
Toyota Motor Corporations China,
EMAIL:toyotaclaims@consultant.com
Tel:[protected]

1. Full Name:
2. Address:
3. Occupation:
4. Age:
5. Sex:
6. Nationality:
7. Country of Residence:
8. Telephone/Fax Number:

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent.

Congratulations'' once again from all our staff and thank you for being part of our promotions program.

Sincerely,
Madam Joy Tang
Online coordinator
www.Toyota.com.cn

J
J
Jennifer Gonzalez
Inwood, US
Aug 17, 2016 7:46 am EDT

I brought my car into the servicing center to get a window fixed (which was suppose to be covered threw my warrenty) but they told me when i purchased the car, it had a after market window, so the warrenty wouldnt cover. The manager called me and explained that since my car was already at 75k mile I needed to get what he called "a big service" done. He quoted me $1, 282 totoal. Im a single mom, and work hard for my money so I figured I would shop the parts around to find the best price, unfortunately this interferred with the managers plans because after I told him NOT to work on the car, he did anyway. I immediately went to pick my car up, and they told me the "big service" was done already, and that my door panel was taken off so i couldnt take the car that day. He told me it would be ready the following day at 2:00 in the afternoon, and that I had to pay 400$ for the work they already did to the car. To my surprise, when I went to pick my car up, they had just started to do the "big service" and my car still wasnt ready. These people cannot go around lying just to get money. If I would have known that this company was a SCAM, I would have never taken my car there. This is what I get for going into a building filled with rats by myself! To top it off they refuse to give me my car back !

E
E
elvirap
Pomona, US
Aug 11, 2016 5:51 am EDT

i bought my car 3-4 yrs ago once i bought my car i took it back that same month or 2 water was coming inside my car. They told me it was the back window its not coverd my the insurance. today with all this rain my car got so damage . the truck was filled with water, the back sets were floaded with water as well as the floor mates. I called claremont toyota they would tranfer me to different people no help at all i spkt with someone who advice for me to take it to their shop and it will be out of my pocket even tho its a car damage and not my fault. so i decided to take it in i live 5 minutes away so they could see it with their own eyes. advice for me to take the car back on monday. the car smells to nasty its so strong the smell. i had removed the sets so im driving the car with no back sets because their damp wet wet af wet :(. what is my next step wait.

D
D
Dennis rock
,
Aug 05, 2016 2:43 am EDT

I went to buy a truck and a deal was made for a truck "out of the area." I put $500.00 down to wait for them to obtain the truck-the wait was 2-3 weeks. In two weeks I had heard nothing, so I went to the dealership to get information. I was told the truck was not available and they were going to wait 8-9 weeks for the new models to come out. I inquired as to why I was not notified of this, but no anwer came. They shared that the rebate offered on this truck would not be available and the price would be higher. I said since the truck was not available and the figures no longer applied, the original deal was no longer valid. The salesman agreed. I then said I wanted my down payment back. I was told that could not be done on the weekend, but the next Mon it would be sent. I was also told by the salesman when we first made the deal that the down payment check would not be cashed. I learned that 3 days after the deal Performance cashed the check. I have called 5 times, being told eac h time that the check has been signed and sent to me, I have received nothing. I received very poor service re: any follow up and the fact they have not returned my money borders on theft.

O
O
Oliver T
, US
Aug 01, 2016 7:47 am EDT

Purchased 2011 Toyota Yaris 12/23/10. Paint & windows started chipping within two weeks. Went back 1/14/11, then again a week later 1/21/11 because corp reps were supposed to be at dealership, but weren't. Svc dept mgr took pix of car damages he said would be sent to corp. Left several mgs for him since he took pix for follow-up because the car continues to chip & spoke w/gen'l mgr twice, the last time being yesterday when he guaranteed me that the svc mgr would call me within the next 30 minutes. Todate, 2/8/11, no cooperation from dealership or Toyota Corp. I call them, they don't call back. If you're in the market to buy, don't follow in my footsteps and purchase anything from Toyoya Corp or its dealers! Toyota has begun to make dangerous & substandard products. We paid our money in good faith and received a lemon in return (i.e., we were mislead). They use to be the best, now they're just a bunch of Crumbums! --"Pissed Off" in Flagstaff, AZ.

J
J
jawbraker
Los Angeles, US
Aug 01, 2016 7:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Incident = On 1/19/11 My 2005 Prius began to shake while driving on surface streets. I pulled over checked the car but saw nothing that would cause the shaking.
I then started the car and began to drive. The shaking started again like an unbalanced washer. I took the car to Hollywood Toyota. Toyota checked the car and indicated that 2 Spark plugs had gone bad and that 2 Ignition coils had shorted out. As a result the engine had carbon deposits and needed extensive cleaning.
I have done all scheduled maintenance to Toyota specification. 

As a result i contacted Toyota's offices to voice safety concerns. Were there any other similar reported incidents and do they consider any safety issues. Didn't get a clear answer at all from them. Toyota once again is in denial with Prius problems.

Damage Resulting = Cost was $989.81. I feel that Toyota needs to reimburse me for these repairs. Had this happened on the freeway results could have been different. I complained to Toyota and they have offered me $348.10 off the total work.

Its not just a money issue its a safety issue as well. 

Marc Kontoff
3700 Los Feliz Blvd #16
L.A. Ca 90027
[protected]

D
D
DIANA NELSON
Louisville, US
Aug 01, 2016 7:47 am EDT

I would like to let you all know that I went to purchase a car from Toyota and had the worse experience of my life. The salesman falsified the paperwork for the car. They told capital one that I had a trade in and that was never the case. The papers were returned to Toyota on august 13th and no one ever informed me of that. I had the car for two months without being able to put insurance on it because there was no financial institution lein on it. I returned the car and the sale person was very rude. They refused to return my money. I will never buy anything else from Toyota. I hope that this get to the top person so that they know that they have people representing the company in a bad way. I have the names of everyone that I talked to about this. It would be nice to have my money back. I'm looking to take it to small claims court. Thank u for taking the time.

T
T
Tamerelhakeem
, EG
Jun 22, 2016 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir:

am an owner of your car Toyota corolla 2009...I bought it from Kuwait as my family are working there...then after about 6 months they sent it to me here in EGYPT. and now I have to perform the car service of 5000 Km.
and when I contacted your seller here in Egypt ( Toyota Egypt ) they replied me that I can't do the service of my car or even repair anything for in their place cause I bought it from outside Egypt?!...and after I insisted and asking how come Toyota dealer refuse to repair a Toyota car wherever it brought from? they just reply that I have to sign a contract with them just to allow me making the car regular service in Toyota Egypt places... and I HAVE TO PAY 1.5% of the Egyptian total price of the car?! and also paying all the fees of any service I do there...which is unacceptable for me as a Toyota customer to pay money to get my after seller service? so please reply me with the right action I should take...
thanks for your support

A Toyota customer
Tamer

L
L
Luke l123
Bloomfield, US
Jun 22, 2016 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In 2005 I purchased a new Toyota Sienna AWD mini van at the dealership. at 30K miles the transmission went on the van, Toyota Universe fixed the problem. Four months later having only a routine oil change. the front differential leaked oil causing it to seize and damaging the transmission. Toyota Universe service manager Joe said it was my problem that the differential leaked not his, and the dealership would not fix the problem. the Sienna which now has 40K miles had the following issues. 3 sets of brakes, 2 sets of roaters, 3 sets of tires including those run flat tires, which on the third set I had to put regular 17 inch tires. I would not recommend Toyota Universe for anything, They will give you nothing buy grief.

Read more: http://www.consumeraffairs.com/automotive/nj_toyota_universe.html#ixzz0qSIoO1dT

A
A
atoyot
, AU
Jun 22, 2016 3:48 am EDT

I recieved this email represented to be from Toyota, interestly when you go to the official Chinese site it is identical to the site provided by the scam emailer!
TOYOTA COMPANY CHINA
Customer Service Department
Affiliate of Toyota Branch China.
28 Tanfield Road Tiaxiu lio Beijing China www.Toyota.com.cn

WINNING NOTIFICATION TO ALL WINNERS

DEAR Sir/Madam
We are pleased to inform you of the announcement made today, You are among the winners of the TOYOTA CAR INTERNATIONAL PROMOTION PROGRAM Participants were selected through a computer ballot system drawn from 2, 000, 000 email addresses of individuals and companies from all part of the world as part of our electronic business Promotions Program.
As a result of your visiting various websites we are running the E-business promotions for. You/Your Company email address, attached to ticket number [protected]-6410, with serial number 3772-510 drew the lucky numbers [protected] and Bonus number 10, Your INSURANCE Number: FLS433/ 453L /GMSA and consequently you won in the Second Category of the TOYOTA FORTUNE LOTTO DRAW.
You have therefore been approved for the payment of the sum of US$1.000, 000, 00 in cash, including a Toyota car which is the winning present /amount for the Second category winners. This is from the total prize money of US$12, 650, 000.00 shared among the international winners in the Second category.
CONGRATULATIONS!

Please be informed that your won fund of the sum of US$1.000, 000.00 is now with the payee center. Contact our agent and give them your full names so that they will re-insure your winning fund under your full names. Together with the port where your winning car should be shipped to.
To begin your claim, please call our claim agent or send email immediately to Him:- Engr.Joseph Brian (Claims Agent) Foreign Services Manager, Transglobe Finance Securities
Email:- claimcentre.china@qq.com
Tel: +[protected]

Fill the under listed Info, and Submit Immediately:
1. Full Name:----------------------------------------------------
2... Address:------------------------------------------------
3. Occupation:---------------------------------------------------
4.. Age:-------------------------
5. Sex:---------------
6. Nationality:-------------------------------------------------
7. Country of Residence:------------------------------------------------
8. Telephone:-------------------------------------------
9. Fax Number:-------------------------------------------
10. Amount Won:--------------------------------------

NOTE: In order to avoid unnecessary delays and complications, please remember to quote your reference and batch numbers and other information provided above and below in every one of your correspondences to your claiming agent.
Congratulations'' once again from all our staff and thank you for being part of our promotions program.

Sincerely,
Mrs. Juliet Vladimir
Online coordinator
toyotachinapromo@qq.com
www.Toyota.com.cn

J
J
Jo Atmos
Perth Metro Area, AU
Jun 22, 2016 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The new Toyota FJ.

I was looking to buy one of these but out of principle I changed my mind.
As the RRP price in Australia is on average $50, 000.00 excl "on road costs" while the same model
can be purchased in the USA for 28, 000.00 excl tax or Japan $38, 000.00.
RRP=Recommended Retail Price! Recommended by whom?
Read as "Really Ridicules Price"!

Darwin 48, 927.40/49, 339.40 realy redicules price 44, 990
Brisbane 49, 337.00/49, 751.00 realy redicules price 44, 990
Sydney 49, 343.96/49, 763.96 realy redicules price 44, 990
Canberra 49, 730.50/49, 730.50 realy redicules price 44, 990
Melbourne 48, 749.10/49, 159.10 realy redicules price 44, 990
Hobart 49, 344.90/49, 760.90 realy redicules price 44, 990
Adelaide 49, 435.00/49, 851.00 realy redicules price 44, 990
Perth 50, 099.80/50, 550.05 realy redicules price 44, 990

http://www.toyota.com USA
FJ Cruiser 4x2 AUTO 25, 290msrp
FJ Cruiser 4x4 MAN 26, 470msrp
FJ Cruiser 4x4 AUTO 26, 880msrp

FJ CRUISER
MSRP 3.140 million JPY - 3.320 million JPY= $38, 000.00 AUD
(Information http://www.mytoyota.jp/english/newcar/lineup/?suf=76 from as of 11/10)

Nagoya - Fremantle port 7500km
Nagoya - SanPedro port (Los Angeles) 8500km

F
F
fkozlof
Cary, US
Jun 22, 2016 3:48 am EDT

at 61, 000 miles, first ignition coil failed.
now at 70, 000 a second one has failed.
this engine has 6 coils [one for each cylinder].
clearly the expectation is that I'll have a least 4 more failures, at about $200 each, not to mention the stranded in the middle of nowwhere problem.
There are lots of documented complaint on the internet. Toyota needs to belly up, and replace, pro-actively, a Lot of coils.

K
K
kourtney carter
Greenville, US
Jun 22, 2016 3:48 am EDT

my 2006 toyota corolla started giving me transmission problems in July, 2010. Sopon after the problems started I found out that a safety recall of the engine control module can cause the engine to stop while being driven, or the engine may not start, the engine light to come on, and harsh shifting ; all of these effects which may cause transmission problems. My car had all of these symptons, therefore the engine control module could have caused transmission problems. Toyoto refuses to admit that the ECM caused these transmission problems. The car has stopped in traffic several times and I have had one accident because of this problem. My car now needs a new transmission, but Toyota will not pay for it: this is ridiculous, Toyota knows that recalled ECM caused that transmission to go out and they are trying to use the excuse that the car had too many miles on it. Toyoto doesn't stand behind their product, and this is highway robbery. There is no way a 2006 Toyota should have transmission problems, especially when the maintenance was kept up on it. In essence, after 100, 000 miles the transmission will possibly go out on the 2006 Toyota Corollas. I am seeking an attorney.

M
M
Melezza
, EG
Jun 22, 2016 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dears,

First I want to introduce my self
I am one of Toyota Lovers since 15 years ago
I believe in Toyota as the biggest & greatest company in the automotive fields
One of my dreams to own of the Toyota models
My dream became a truth in 2008 as I own Toyota yaris

 Unfortunately, I faced a serious problem at Nov 2010
My car had a problem in a fuel injection in beginning of November
As of normal process, I sent mail to Toyota Service centre in Abou Rawash area
Repairing take 3 days (as I will explain in detail later)
Service Centre repot as there is no problem in the Fuel injection system
After receiving the car from my side, I noticed the same problem in the car
Using a truck to carry the car to service centre again (consuming full day for car delivery& repairing)
The car stopped again after only 4 hours of car receiving
Then, I obligated to wait 3 days for the truck to carry my car again
Another 2 days in the service centre to receive my car
The car stopped again after only 4 hours of car receiving ( I am not repeating the words)
This is really happened
Another 5 days in the service centre to receive my car tomorrow
However, I want to highlight some issues I faced during this bad experience:

1- Toyota call centre didn’t receive the phone calls (Follow up of my car status is unknown process)
2- Trucks is not available for 3 days to carry my damaged car (Toyota lost their clients to other unknown & unauthorized service centers)
3- Toyota employees has no interest in customers satisfaction (calling Mr. Sherif Complaint manager in Toyota) without solution
4- There is a time gap between finishing car repairing & customer receiving (No answer from call centre)

As you can see from the above mail
1- 3 weeks left now without my car
2- consuming time & money to follow up my car
3- I was in charge for my car delivery to the service centre using truck twice
4- Losing 4 working days in my current job to receive the car more than one time

Finally I appreciate your fast replay on my mail.

Please accept my respect and regards

Mohamed Elezza
E-mail: mohamed.elezza@etisalat.com
Web: www.etisalat.com.eg
Mob: +202 [protected]

A
A
Anonymouser
,
Jun 22, 2016 3:48 am EDT

The pushy, loud and fast used car dealers at Camelback Toyota put me in front of an incorrect Kelly Blue Book value for an awesome looking 2007 Scion and got me to buy it for more than it's worth. Then two days after getting it home the transmission is clearly having issues. The dealership won't do anything to remedy the situation and when they called regarding a buyer's survey I gave them a piece of my mind. That's not enough for me, the world needs to know about these guys and their bad practices!

Valerie
Valerie
, US
Jun 03, 2008 5:10 am EDT

Watch out for Toyota of Danville, IL. If they tell you something is wrong with your car, take your vehicle elsewhere. I was told I had a nail in my tire, but I decided to take my car to Sears because of all of the shady stories I've heard about Toyota & their claims of practically everyone having nails in a tire. It's a scam... Sears couldn't find this nail because it didn't exist. Next time I went to get my oil changed, they said nothing else about the nail because it just simply wasn't there. Every single person I've spoken to who has gone to Toyota for one reason or another has had a nail in his or her tire. Are there really that many nails around Danville streets, or is Toyota of Danville trying to screw its customers? Hmmm...I'm going with the latter. My stepmom went to Toyota for here check engine light coming on. According to the Toyota mechanics "a mouse had gotten under the hood & chewed the wires." It would then cost $3, 000 to fix the wires & they said the car was "not safe to drive." Feeling a bit suspicious, my stepmom took her vehicle to another mechanic. He found that a mouse had not chewed the wires, but they were installed incorrectly by the Toyota mechanics. Since the part needed to fix the problem was only $10, we're all a little baffled at how Toyota came up with it costing $3, 000. I warn you, Danville consumers, be careful with these scammers!

C
C
Carl du toit
, ZA
Jan 05, 2011 10:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

had a bad experience with the local Toyota dealer here in Bloemfontein. I took my Avanza yesterday 04/01/2011 for a 60 000KM service. I received my car yesterday afternoon, did not check it because this was not the first time I serviced my car with them and never had dought about their service. This morning, I was made aware that my cars front fog light is broken and then they denied responsibility with an attitude. How can I trust a well-known dealer with my vehicle again? What will be damaged or stolen again if they have to work on my car again. If one can lie, he can also steal. What does one do next?

K
K
Kris Moore
, US
Mar 13, 2011 6:47 pm EDT

I purchased a 2005 Toyota Camry, LE, one week ago, used. I noticed while listening to the radio, the rear speaker making a funny noise. Upon investigation, I lightly touched the speaker, it crumbled into a big whole, the other speaker is cracked across, and I dare not touch it. I did not notice this when purchased, and I guess the dealer did not either. I plan on calling tomorrow to find out if they will repair it, but while online tonight, I ran across this forum, and there was 11 pages of other people who experienced the same thing. I felt it my duty to report this. I plan on showing the information to the dealer, as well. It seems to me this is justification for Toyota to make a recall and make restitution? Please advise! Check out this web-site and feel free to offer me any suggestions in order to get this repaired, recalled, etc.

A
A
Angel420400
, US
Feb 04, 2011 12:11 am EST

My 2008 Rav4 Sport had been making noises so we took it to our local Toyota dealer. The first time, they said they didn't hear anything. The second time, they said it was the motor mounts, so they were going to replace them. This was in September 2010.

When they were done with the repair, they told me that Toyota recommended a new transmission, but that the car was safe to drive. The part was ordered October 1st.

By the end of December, the car was not drivable at all (at least not safely). In fact, any time you tried to stop, the car would fight the brake (for example, my husband said to put the car in neutral any time I needed to stop). We let our dealer know and they provided us with a rental and said the car should be fixed soon.

Jump ahead a month - it is now the end of January. I was told by Toyota Corp that the part should be in between Jan 11th and the 25th. Guess what, it's not here. I am still driving the rental and can't seem to get my contact at Toyota on the phone. I don't even know what to do any more... all I know is I am PISSED!

J
J
Jaresto
, US
Sep 16, 2009 5:11 pm EDT

In 2006 Toyota RAV4 released a Technical Service Bulletin of a manufacturing defeat in the computer (EDC) that goes transmission problems. Toyota has not recalled the RAV4 I can only say due to the cost of repairs. This defeat is costing the consumer thousands of dollars to repair. I am one of those consumers. I was told by our local dealership that Toyota will only repair for free if the vehicle is under 8 years or 80, 000 miles, which mine is not. What can you do to help the average consumer with this problem?

M
M
mogg81
, US
Aug 25, 2011 7:44 pm EDT

TOYOTA ONLINE CAR /CASH AWARD PRIZE NOTIFICATION.
From: alfred1@insightbb.com
You may not know this sender. Mark as safe | Mark as unsafe
Sent:04 July 2007 03:35:20
Reply-to:consultant_ukagentwhite014@yahoo.co.uk

To:

Security scan upon download alfred1.vcf (0.1 KB)

This is a notification mail regarding a program held on the 1st of July 2007, you are therefore informed that your e-mail address has been picked as one of the winner of 250, 000.00 pounds and a brand new toyota S R 1.8 .
Contact your agent,
Sir Terry Morgan,
E-mail: consultant_ukagentwhite014@yahoo.co.uk

is this a scam, looks like it to me!

M
M
mm22
, US
Apr 18, 2016 10:32 am EDT

4/18/2016

Just had my rear coil springs replaced at a cost of $569.00. The spring broke in half. My van is a 2011 and is under 50, 000 miles. This does not happen unless their is a defeat in the spring. This problem should be payed for by my Toyota warranty or a recall. But it was not covered under either, so I had to pay out of pocket. I have attached a picture of the spring. I want an explanation for why it broke and a refund of my money.

Michelle Legnine
[protected]

S
S
Stroek
, US
Jul 12, 2012 1:12 pm EDT

I purchased a 2009 Toyota Camry Hybrid at Kendall Toyota a little more than 3 years ago. I decided to buy a new traditional battery because they had told me the average life of my battery is 3 years. I went to Tire Kingdom, Sears, and several gas stations and was told that the only place that I could buy a battery for my car would be at a Toyota dealer.

I went to Kendall Toyota and was shocked to learn that for my car the only battery they could sell me was $354. and it only had a one year warranty. They told me that only Toyata dealers have this battery and this is the only one for my car.

I had to buy it.

I very much resented that Toyota has a monopoly on this battery so that no one else can sell it and that I was forced to pay a very high price(any price they wanted charge) for a traditional battery with only a 1 year warranty.

A
A
A.howes
Alameda, US
Jul 14, 2012 6:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a loyal customer since this was my 4th toyota in 3 years. Guess my luck ran out on this one! Was in a head on collision at about 40 days after buying. Some one ran a red light and i went to brake when my brakes went out. We crashed. Told toyota about the brakes and they called it normal. happened about 8 more times and i had to cut people off and almost side scrape them to keep from crashing . Took it in to toyota and they called it normal never even checking the brakes to see if they were wrong. Then i was taken out at 65 miles an hour on the freeway by a RN nurse who fell asleep at the wheel. I tried to brake to slow myself down so the impact wouldn't be at such a fast speed, but my brakes fell to the floor and failed once again. This accident took me from my career as a contractor for 2 1/2 years. Called toyota corporation and they refused to check my brakes. (They sent me a letter from legal dept.). My fuel pump system has failed and then transmission needs to be replaced. Toyotas final statement is "Have your vehicle serviced outside of Toyota. I have lost my life from this experience. My Credit is shot. I have to live between my sisters and mothers place. And my body will always have some pain. I am 43 years old and used to kite surf and hike... Couldn't get anyone to help me. Went to court and lost one trial. Its hard when all you want is your full life back... BEWARE of TOYOTA they will not treat you like other auto dealers right now ! TOYOTA IS INVOLVED IN A COVER UP RIGHT NOW... THEY HAVE INVESTIGATIONS GOING ON ... THEY ARE SELLING CARS WITH PROBLEMS TO THE PUBLIC AND THEY ARE FULLY AWARE OF IT!

L
L
lisa ault
,
Nov 20, 2008 5:28 pm EST

We bought our truck at Toyota of Willimgton on June 2005. We were suppose to have running boards, dvd system, grill deflector, sun roof wind reflector, tonnue cover, jvl subwoofer. As of today we already put in a complaint. We have been to a lawyer in Willimton and had no response. My husband is disabled and I have to now write this complaint again. Is there any help out there that we can get? This is not right. This is my first time I ever had a truck that was mind and I was suppose to be happy. Well I am not and I will not give up. If this lawyer doesn't want to help, I will go to consumer affairs. This is just not right. We live in Myrtle Beach and we went there because the sales person said he had a really nice truck that was perfect for us. We spent the whole day there and wasn't even offered a drink. Then the price he showed us was the wrong price on the paper work that when they went to write everything up the sales person kept messing up the paper work. Listen after all day a car dealership all we wanted to do is to go home which was an 2 hours away. We were tired. Now can someone help us. Sincerely Lisa Ault

B
B
BillyM
Prineville, US
Nov 29, 2010 9:00 pm EST

Received a foot of snow at our house only to discover the 4 wheel drive isn't working. Took it in and was told that even though the drive train won't work without the actuator it isn't "considered" part of the drive train and even though the vehicle only has 41, 000 it's not under warranty and will cost almost $800 to fix. All they could say was there is nothing we can do. What about stand behind your product! Now we have a $30, 000 2 wheel drive!

K
K
Kleand
, ZA
Nov 07, 2011 6:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

More than a year ago, I bought a Toyota Fortuner from Durban South Toyota. Only months after the purchase did I become aware of the numerous irregularities that took place:
- The excess on the trade in vehicle was, without my knowledge or consent, with the instruction and consent of a third party who was not my spouse or legal advisor, "loaded" onto the new finance for the Fortuner. This "loading" was in the form of extras put onto the vehicle, for example towbars etc, at prices more than double the true value, or even adding charges for things that come standard on the vehicle, for example the plastic side steps. The third party involved signed the invoices for these extras on the vehicle as well.
-the dealership further forged my income quoted on the finance application forms and said that I earned R8000 per month more that I true do, as stated on the payslip that I provided to them.

My second complaint is in relation to MFC, who did not query why the finance application amount was so large for a Fortuner and why there is a discrepancy between my actual income on my payslip and that quoted on the application form.

As soon as I became aware of the irregularities in this deal, I voluntarily surrendered the vehicle back to MFC. MFC undertook to investigate the matter. The vehicle has been standing in their warehouse for months now.

MFC intended to open a civil and criminal complaint against the dealership. The dealership have however ignored all correspondence with MFC and refuses to send the documents requested to MFC.

I am now being held responsible for the outstanding amount including back pay of missed installment land interest while the vehicle has been standing in that warehouse. The restructured installment, taking all the above into account, now amounts to more than R10 000 per month.

I feel like I, the consumer, am taking the fall for this obviously "bad" (to say the least) deal. Doesn't the new consumer act provide some protetcion against this?

J
J
JJohnson3724
Stamping Ground, US
Jan 09, 2012 1:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a new 2010 Tacoma and within 1 year rust appeared in the engine compartment. The dealer replaced affected parts as a "Good Faith" warranty. I soon noticed that a part on the brake system had been forgotten. I was assured that the part will be ordered. Well after numerous trips to the dealer and the wrong part every time here I am again on 1-9-12. Will they get it right this time? If it wasn't for the standing around and talking or hanging out at the food counter then the customers wouldn't be waiting for hours. Who's in charge here anyway?

Y
Y
YMTS
, EG
May 09, 2011 8:23 am EDT

Ater making the overall Service 2 on 5-4-2011 a the engine started producing Loud Sound, then i visited the service again they to solve this problem but the engineer responsible of the Car (eng. Ahmed Medhat) said that the reason for this sound is due to the change of Gas filter that was changed in the last service done lately and that he couldnt solve the problem till now and it is really anoying driving the Car with such noise ... i really cant understand that the offical service Center For Toyota in Egypt (Abbasia Branch) Cant solve Such a problem . please i need to solve this problem as fast as possible Because i m lgoing abroad at the end of this week on a Business trip.

Regards,
Eng. Yasser Shosha

Car Model: Toyta Corolla 2006
Chassis of the car: [protected]
Car no.: 18140
Contact Email: y_shosha@yahoo.com Mobile: +2 [protected]

T
T
T Sheroke
1510 Murphy Dr, US
May 09, 2011 10:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

A company and how it deals with keeping track of payments made means a lot to and speaks very loud. My daughter bought a car from Toyota a year ago and it seems that they can not keep track of her payments made. Not only that; she called them to talk to them and gave them her information they needed and thisguy proceeds to talk to her all about her account. Then when she complains to them about her not being able to access her account online because they changed up their site; this idiot she is talking to tells her that he can't discuss her account unless she signs in online. Are they for real? If they are that incompetent I will NEVER buy a car from them. You know they say word of mouth is the best advertisement so I will tell anyone I talk to never to buy a car from them. THEY ARE HORRIBLE!

NOT A FUTURE CUSTOMER

F
F
Ferginide
, US
Apr 19, 2012 5:56 pm EDT

I have grown up riding in Toyota cars my entire life and now as an adult I have the joy of “owning” a Toyota. I chose the brand for its reliability and comfort. However when a customer service representative calls and tells you your being “difficult” or “laughs” at you while you explain why your payments have been late; is less than comforting. I do not know what the “criteria” for being difficult is to a customer service representative or Toyota Company but I am ashamed to be on the other line, feeling sick and worried about any other call I receive from Toyota Motor group and their associates.

Will I be labeled as “difficult” in the data base? Will the next customer service representative give me the same belittling response when I answer questions? I work for a living and to have another individual that lives in the same country as myself not give me the respect as they would like to receive is very unnerving and sad depiction of what it means to be a working class American citizen that is not getting the respect from their fellow citizen. TOYOTA NEEDS TO DO BETTER.