Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Time Warner Cable Pay Express


Online payment is a rip-off!

Complaint Rating:  95 % with 159 votes
95% 159
I have been using Time Warner Cable's PayExpress service to pay my cable bill online. I thought it was an electronic method of payment, but a recent payment was "lost" by Time Warner employees because they manually enter the payments submitted online. They incorrectly entered my checking account number so that the electronic check was not found, so they charged me a collection fee and a late fee totaling $15.25. When I received my next bill, I called Time Warner about these charges, they claimed to send me a letter stating that my bank -Chase, returned the electronic check. I never received the letter. I called my Bank and they never received a request for an electronic check from Time Warner. Time Warner charged me for their mistake. They did not contact me by phone or by letter.

I suggest that everyone refrain from using company websites to pay their bills online. Instead use your Bank's Online BillPay, or better yet use the old fashioned method of mailing in your payment, because even the US Post Office is better at getting your bill payment delivered than private companies online payment "electronic" manually entered centers. Even better, the USPS will not charge you late and collection fees for their mistake.

For two reasons I dropped Time Warner Cable because they are not interested in providing the best customer service. The first is detailed above. The second reason is I was a TWC Roadrunner high speed Internet customer from the very first when they provided this service in Austin for eight years in Austin, Texas. I payed the full 44.95 per month for 8 years. They offered discounts of 29.95/month to new customers for 6 months but never offered this discount to their original first time loyal Roadrunner Customers. I now subscribe to another high speed internet provider, and another TV provider.
Complaint comments Comments (87) Complaint country United States Complaint category Satellite & Cable TV


Sort by: Date | Rating
 6th of Jun, 2007 by    0 Votes
Get this - I have been paying my TWC electronically from my bank and it goes out each month automatically. So this February (2007) it went out as normal but Time Warner says they didn't get it. So I get the next month bill with the missed payment plus a late fee so I phoned.

They started out by saying no problem we will enter a payment search and find what happened to it. Then I get this not-so-nice letter claiming that I screwed up some how and needed to pay this bill again. Excuse me, but I didn't change anything.

So I called the numbers that were on the letterhead and all of them had been disconnected. Okay so who made changes? So I dialed the toll free service just to wait on hold to talk to a totally useless first line customer service person. Not trying to put any one down but there job is simply to get information they have absolutely no authority to correct any problem unless it involves collecting money. So after my third CS person I demanded a supervisor and after 3 days I finally got a call back.

Then I was accused of ignoring a second letter that requested the actual bank statement proving that I paid the bill. The letter never came! I have no intentions of giving out that type of information but did copy and paste the needed information to help TWC to find their mistake. They wouldn't accept my document and demanded the actual statement. So I said no problem send me yours then I'll send you mine. The phone got quiet but they light finally came on.

So they took the information I sent and I received a letter at the end of May finally stating the found the problem and have corrected it. Yeah, but the story don't end there.

I get my June bill and it claims I didn't pay my May bill which of course I did just like February. However, when I called to tell them what happened again the CS personnel said my cable would be shut off on Friday unless I make a payment. I said I did make the payment and he stated I would have to send in a bank statement. Oh My God didn't I just go through this.
 24th of Sep, 2007 by    0 Votes
Payexpress is just a TWC run-around. I wish there was some way to talk to a person with knowledge.
 3rd of Jan, 2008 by    0 Votes
I just now canceled my Time Warner Digital Cable+HBO after a heated argument with customer service over late fees. I have been using the Road runner and Cable for more than a year here in Columbus, Ohio. My monthly utilities include cell phone, land line, electricity and cable. I use my chase bank account's pay bill facility to pay all these bills at the beginning of the month. The land line and electricity bills arrive in my email every month, so it is easy to just type in the amount through the chase pay bill for these items. For cell phone, I log into the account and pull out the amount and pay it through chase. Time warner has this stupid pay express which will not allow you to log into it for weeks. So I missed paying for one month since the amount varies by little every month and also due to some deals we pay the regular amount after the deal period. Next month also the pay express has the same logging issues. So then onwards I started paying $178.14 (2x$89.07) for the missed month and the old regular amount of $89.07 monthly even though I didn't know what the exact amount was. But they started accumulating the late fees and it reached $15 by the time I noticed the new bill through pay express. So I called and explained to them that I have been regular in paying my all other utility bill and that this happened because of the pay express logging issues. But they agreed to waive only one month's late fee of $5. I did not want to pay $10 extra for no mistake of mine.
 21st of Apr, 2008 by    0 Votes
The same thing has happened to me. I'm having trouble logging in to Pay Express as we speak and I was charged with $25 in fees a few months back because there was "insufficient funds" in my account. Uh, the bank has no idea of this and they didn't charge me anything on their end, which they would have, and I had plenty, and I mean plenty of money in the bank at the time. I sincerely wish I could get some other kind of dsl here where I live in Studio City, CA but TW Roadrunner is the fastest and has a nasty monopoly on the place. I went in to dispute the charge (they told me I had to drive to a location to deal with it in person!) and the lady who helped me was not very nice, to her I was just another annoying customer even though I am like you guys; always trying my very best to be polite and compassionate. And like I said, now I can't log into Pay Express and TW hasn't been sending me any notices telling me to pay my bill either by email or online. TW sucks!!!
 10th of Jul, 2008 by    0 Votes
no comment
 15th of Feb, 2009 by    0 Votes
Roadrunner charged my $20 for some porn movie i never rented!!! i called and asked them what was going on and they said that someone must have rented the porno since they say that nobody can rent and charge to your account, i guess i have casper the ghost in my home renting pornos
 18th of May, 2009 by    0 Votes
I have been paying my Time Warner Cable Bill online through automatic paymennt since September. In March of this year, I cancelled my automatic payment and Time Warner Cable put the payment through anyways and caused my checking account to incur NSF fee's and now they don't want to make good on their mistake and pay for my NSF fee's. I am in the process of emailing them back and forth & continueing telling them of this problem but they continue to say it wasn't their fault. Well guess what, it was. So until I get some satisfaction, I will be fighting for a long time. I am not going down w/o a serious fight. They will pay me $62.00 for those fee's. Since the supervisor's don't want to help me, I will be going to head of the company. Somebody is going to give me my money back!!!
 5th of Jun, 2009 by    0 Votes
I agree Time Wiener is horrible but in San Diego they have a monopoly in certain regions. If you live in one part of town you can only subscribe to Time Warner (or Wiener as I prefer to call them). If you live in another part of town you can only subscribe to Cox. I just purchased a house in the Wiener Only Area and, their service is so terrible I may like to move when the economy picks-up just to get away from them. So far it took them two months to provide us service when we moved in. Then it took another few months to actually get the services we were paying for. Now, they keep wanting to increase our bill for no apparent reason. Also, they are forcing us to use the pay express and now I have no idea if the payment went through or not or when the bill is due. (Due to a glitch in their system I am not able to see my own account.) I told them of the numerous errors with their web site (which it seem you wouldn't have if you were an internet provider) and they act like I'm an idiot that doesn't know how to use a computer. I'd like to say for the record I am an Engineer with a Professional Engineering license and I know when your software program is F#@ked! Each time I call to complain it takes an average of 5-6 hours on hold. No wonder they are being sued by the City of LA for messing-up the City phone system!
 10th of Aug, 2009 by    0 Votes
I have used check free successfully to pay my TW and other bills for years, TW, is forcing me to use their pay express and no longer accepts Check Free. For the last several months before informing me they no longer will be using check free, they would loose the payment and give me the run around, meanwhile charging late fee's etc. They suck for sure.
 4th of Nov, 2009 by    0 Votes

email: lobbyx@hotmail.com for more details and/or status.

Time Warner Cable / PayExpress

Should you have problems with TWC try mailing OR emailing
their head honchos if you don't get results at the local
yocale level. Happy Trails!

Also, read about what else is happening when a utility
becomes too big and needs to be disassembled into a
million pieces to ensure corporate monopolies are not
allowed to abuse patrons.


Time Warner Inc.
One Time Warner Center
New York, NY 10019-8016
United States - Map
Phone: 212-484-8000
Fax: 212-489-6183
Web Site: http://www.timewarner.com

Citigroup, Inc.
399 Park Avenue
New York, NY 10043
United States - Map
Phone: 212-559-1000
Fax: 212-793-3946
Web Site: http://www.citigroup.com

Cabela's Inc.
One Cabela Drive
Sidney, NE 69160
United States - Map
Phone: 308-254-5505
Fax: 308-254-4800
Web Site: http://www.cabelas.com

Sun Microsystems Inc.
4150 Network Circle
Santa Clara, CA 95054-1778
United States - Map
Phone: 650-960-1300
Fax: 650-336-0646
Web Site: http://www.sun.com

Citadel Broadcasting Corporation
7201 West Lake Mead Boulevard
City Center West Suite 400
Las Vegas, NV 89128
United States - Map
Phone: 702-804-5200
Fax: 702-804-8250
Web Site: http://www.citadelbroadcasting.com

Dell Inc.
One Dell Way
Round Rock, TX 78682
United States - Map
Phone: 512-338-4400
Fax: 512-728-3653
Web Site: http://www.dell.com

Mr. Jeff Bewkes, 56
Chairman and Chief Exec. Officer $ 9.35M $ 1.74M
Mr. John Martin Jr.,
Chief Financial Officer and Exec. VP $ 3.15M N/A
Mr. Paul T. Cappuccio, 47
Exec. VP and Gen. Counsel N/A N/A
Ms. Patricia Fili-Krushel, 55
Exec. VP of Admin. $ 2.60M N/A
Mr. Robert K. Shaye, 69
Co-Chairman of New Line Cinema and Co-Chief Exec. Officer
of New Line Cinema

[Language/Communication Barriers/Blunders]

Time Warner Inc., a global communications leader in media
and entertainment with businesses in television networks,
filmed entertainment, publishing and interactive services,
uses its industry-leading operating scale and brands to
create, package and deliver high-quality content worldwide
through multiple distribution platforms has failed at its
most elemental level in spite of a recent Sept 16th
webcast and participation in Goldman SachsÃ�¢ï¿½Ã...
Communacopia Conference in New York.

The FCC may be surprised by a firestorm of criticism drawn
recently by darling Timewarner Cable when news leaks out
that not only double billing issues but unprofessonal
employee misconduct in discriminatory practices against
spanish-speaking paying clients detriments TWC
communication industry credibility.

In spite of fifty-two percent of Hispanic population
online activity, representing 23 million users, surpassing
the two year old figure estimates predicting Hispanic web
population would not exceed 20 million until 2020, TWC has
tapped the sleeping dragon with discriminatory practices.
Shame on Timewarner Cable and its subsidiaries. Today the
growth of US Hispanic Population on the internet
has accelerated exponentially per Mediaweek published

Still, TWC has been reported as not only double billing
spanish-speaking clients, but adding insult to injury when
spanish-speaking clients arrive to be called by number and
are mistreated as second-class clients when forced to wait
longer as no spanish-speaking representatives are
available to accomodate them. Disgruntled schedule-
conscious bilingual clients in need of returning to work,
taking kids to school/daycare or attend classes are
wonderng when TWC wll get their act straight. TWC is in
seriously deep doo from a range of discriminatory
practices to sever business blunders. Just how is TWC
expected to grow in this economy when its rank and file
are in such disarray (and to the dismay of stockholders).
A never ending slippery slope. However, there is hope. The
FCC works with TWC alongside Latin based forums and
educational organizations towards improved billing
practices, upgrading against anti-discriminatory practices
general TWC representative sensititivity training and
interpersonal communications upgrades especially in
nationwide Hispanic regions. TWC is expectd to
deliver by year's end in the form of scholarships,
improved service, etc. etc..

090909 [T] 8:37 AM Went by Timewarner Cable to pay phone
bill previously spoke with Diane via phone on Friday re:
inaccurate amount accoridng to regular biling cycle.

Looked like double billed account for client. Told Diane,
client advised he had not received bill until double
billed amount on 08/31/09. Would clear business on [T] DUE

At TWC Office on Tuesday, picked ticket. While waiting for
turn, observed TWC representative's
discriminatory practices in setting aside two spanish-
speaking clients on two seperate occassions.

According to their questions, these two spanish-speaking
clients had the same double billing issues.

However, their turn and time were usurped by TW reps lack
in communication skills providing them service only
because they were spanish-
speaking and the TWC rep was not so they were moved to the
side. TWC failed to accomodate this protected class of
spanish-speaking clients and were informed that a
representative would not be available until hours later.

Essentially, TWC representatives failed to provide TWC
finest home phone service and instead provided
unprofessional misconduct that not only failed to fulfill
TWC standards of excellence in home phone service, but
instigated an inconvenient, time-wasting introduction to
an uglier side of TWC discriminatory practices and
uprofessionalism that left one sensing one was not in good
hands with TWC. When a simple business transaction
escalated to the point of a client being maligned and
harassed by other lobby client bystanders who had no
business interfering with initial client's private
transaction and TWC representative allowed this verbal
assault on initial client to continue without correcting
perpetrators led to a mob mentality escalation against
someone standing up for their turn in a private business

Secondly, TWC representative was not in compliance with
Privacy Acts protecting a client's information and had
issues with maintaining client's privacy while
collecting client's personally identifiable information.
The representative failed to properly respect client's
confidentiality regarding private informaton. And even
after addressing the importance of confidentiality, TWC
representative failed to exhibit care. To secure client's
privacy, client representative clarified informaton sought
was on the TWC information sheet previously presented to
representative. Requested representative not voice
confidential information out as the data could be heard by
lobby bystanders. [Incidentally in prior bill pay
experiences, TWC representatives were informed of a person
sitting in a lobby with a laptop computer who was writing
down social security numbers and phone numbers that were
voiced out by the TWC representative for each client that
came through the lobby doors.] TWC security was lax. TWC
was irresponsible in security breach, was not securing
that private information was not easily accessible by
strangers or non-TWC employees in an age of identity theft
you would expect a communications giant could at least
manage this. While explaining double billing issue to
representative, representative asked for the "mailing"
address of client. Told representative it was on the
form, again, and pointed to form and reminded
representative not to voice out information. The
representative asked for "physical" address. Told
representative both mailing and physical addresses were
the same and were on the form. Representative said they
weren't. Repeated for the third time the information
requested was on the form. The TWC representative was
most likely referring to the "billing" address. Which
possibly had just been upgraded on the computer on Friday
when double billing issue was discovered via phone
conversation with TWC. When clarifying if representative
meant "billing" address and not "Mailing" or "Physical"
address which was what representative had asked for, then
why hadn't representative asked for "billing" address
information as this caused confusion.

TWC representative failed to acknowledge error and denied
asking for mailing/physical address information. I
mentioned to TWC representative that alongside failure to
graciously accept constructive criticism, representative's
lack of empathy and negative and unimpressive attitude
[which stunk] was not helping clients and was detrimental
to TWC customer representative service relations [not to
mention the discriminatory practices observed two clients
before with the spanish-speaking clients who were put
aside without merit.]

At this juncture, another lobby bystander spoke out of
turn and interfered with this client's transaction and
time to address issue with customer service
representatve's unprofessonalism and disregard and
disrespect for TWC clients' privacy. After telling
instigating bystander to mind his own business and wait
his turn, two other bystanders chimed in that they had to
go to work. Wouldn't have that problem with time
management if the representative had simply admitted
representative's error and we would have been able to move
foward without further incident. Instead the problem
escalated. Timewarner Cable Representatives' lack of
interpersonal skills further allowed a situation to
escalate, allowed aggressive bystanders to speak out of
turn and allowed harassing bystanders to retaliate against
client for bringing representative's unprofessional
misconduct, TWC's double billing issues and discriminatory
practices to light. The verbal assault on this TWC client
could have been avoided had TWC representative been able
to take constructive criticism over a simple error easily
remedied with affirmative interpersonal communication
skills. Heck, if mega-communications magnate/founder Ted
Turner can embrace constructive criticism without issue,
surely a TWC representative has the grace to do as well
without provocation, harassment, retaliation or incident.

Thank you in advance for ensuring future spanish-speaking
clients are safe from verbal/physical assaults while on
TWC premises and thank you for ensuring TWC employees are
exposed to sensitivity training and interpersonal
communications training, while upgrading the lobby area to
ensure the utmost client privacy is practiced. Finally,
thank you for ensuring anti-discriminatory policies and
practices at TWC locations are upgraded before donations
of personal computer equipment, software and TWC internet
services are evenly distributed amongst the following
educational organizations as a token of your efforts
towards a better future with TWC.
 23rd of May, 2010 by    0 Votes
I am having a heck of a time trying to get into PayExpress. Time Warner also said they would be converting to something called MyServices. It is now 10:20 EST 5-23-10 and I have been trying many ways to findout where MyServices is located for about an hour now. Pay Express has been impossible for me to log into for two months now. I have only found MyServices once. I am not a computer savy person so why can't it be simple for folks like me.
 9th of Jun, 2010 by    0 Votes
PayXPress is just a scam. Time Warner is so hard up for customers and cash that they are doing anything to find a way to squeeze extra money out of their remaining customers.

If you didn't follow what happened the real Time Warner (TW) spun Time Warner Cable (TWC) off as a separate company. In the process they made TWC buy all their stock from TW. That cost about 16 billion dollars. TWC had 8 billion in liquid assets so TW sucked all that up. But, TWC did not have the other 8 billion so TW "loaned" them the money. So TWC went from having a nice cash reserve to having a huge debt and no operating capitol. Yeah, TWC is not longer part of TW. They just got to keep the name.

To make things worse, from their point of view, the cable companies have lost something like 5 million customers over the last couple of years. Most of the loss has been in the last 6 months of so.

Back to PayXpress... I had an "ebill" set up through my bank so that I actually received a copy of my TW bill through the bank. I could just log into my bank account and pay all my ebills. It was great. Then, TW went to this PayXpress scam. They refuse to send you the actual bill by email. They will send you a notice of where to find the bill, but not the actual bill. So, I just ignored them and used my bank web site to send them payment. Then they told me they would not accept payment through my bank web site...

They told me if I wanted to pay on line I had to do it through PayXpress. I told them that if they wanted to get paid they were going to have to accept payment through my bank web site. They refused. After a couple of months they threatened to cancel my service for non-payment. I pointed out that I had paid them, but that they refused to accept it. They said they didn't have to accept it that way. I said that was right they didn't have to accept it. But they also could not claim I hadn't paid them. I told them that they could either accept it the way I wanted to pay it or lose a customer. They eventually got the message and started accepting my payments. They also dropped the "late" fees.

A few months later I dropped them and switched to AT&T. AT&T was so bad... The service never worked. It didn't do what they said it would do. It sucked. It also took 11 months to get all the moeny they owed me. AT&T charged me for the service for 3 months after I canceled it. Then they kept charging me for the phone lines and Internet for a couple of more months. Then they actually apologized told me they owed me money that I had been trying to get from them for 5 months. Then, 6 months later they sent me a check. One messed up company. But, of course, AT&T has been out of business for years now. Yep, they got bought up by SBC, the former Southwestern Bell Corporation, who fired almost all their management, most of the rest of the staff, and just kept the name, the long distance infrastructure, and some of their R&D.

I switched back to TW in a week. As a "win back" I got more services than I had before at a cost less than I had been paying before. I'm only paying about 66% of the list price and I got that locked in for 2 years. When that two years ends I'm going back to AT&T. They've now had two years to get the bugs out. And, if their service still doesn't work, then I'll let TWC win me back one more time :-)

I have to say that over the last two years the TWC customer service has gone from insanely bad to the best I've ever seen from a telecom company. Seriously, I was on the phone with them today and the phone was answered quickly, the problem was handled and corrected in just a few minutes, and the representative noticed a weird problem with my bill and I was handed off to a specialist who identified the problem and fixed it. Total time on the phone less than 20 minutes.

It is just amazing what actually needing customers and facing real competition can do to a company. :-)

Anyway, TWC customer service is getting better all the time. OTOH, they are doing everything they can to make their Internet service useless. They understand that once you have high speed Internet you do not need cable TV or telephone. TW figured that out a long time ago, why else spin off, and rape, a major part of your business? Because you know that their business model can not survive.

BTW, I'm in Round Rock, Texas. Just north of Austin. I was one of the first Roadrunner customers and I've switched my Internet service back and forth between the phone company and TW for the last 15 years.

 14th of Jun, 2010 by    0 Votes
HORRIBLE, HORRIBLE customer service.

The are unreliable, insufficient and lack structure.

The worst customer service experience I have ever had.
 13th of Jul, 2010 by    0 Votes

Time Warner Communications - Service Appts.
United States

I recently moved and called TW to move my service. They act as if that is what they are doing, but in reality they are closing one account and opening another. They do not tell you that you will have a different account number. They do not tell you that you will need to re-register on the PayExpress website. The installation appointment went fine on that one. However upon receiving a mailer telling me that for the same price I can have the phone service and an extra HD DVR, I called. I spent 45 minutes on the phone with this guy placing my order. After which he transfers me to an automated third party address verification system. It asks me several questions; Are you of age to make changes to the account, etc. It thanks me and hangs up. My appointment is scheduled for today, 7/13/2010 between 1pm and 5pm. I leave work at 12:30 and head straight home where I wait for four hours. No technician. I call the cracker jack customer care who informs me that the verification never went through and the order has been cancelled. They further informs me that they tried to contact me yesterday but couldn't reach me. As if we don't carry phones on our person in this day and age. I mean really? That is the best excuse they could come up with to cover their general incompetence? I told the "Supervisor" that I lost $25/hr and they owe me $100 dollars. She informed me that they are not responsible for the time they waste due to their stupidity.

These services (Cable, Internet, Cell Phone), have run amuck. They are legally allowed to stick it to their customers whether they provide good service or not. They provide no credits or any concessions at all to keep good will. They don't even care about word of mouth or the internet blogs of complaints. They don't have to because they hold the market on these services. The choices are few and none of them are any good to begin with.
Entertain yourself at your own risk.
 15th of Nov, 2010 by    0 Votes

Time Warner Cable - Poor services provided
Time Warner Cable
United States

I am writing to you because of the lack of service I have gotten over the last month. I understand that occasionally there are technical issues that are problematic for a company. It concerns me a great deal that the Time Warner cable company in Central Texas has more problems than most. For a high tech company there seem to be a lot of unresolved issues. I have spent more than 120 hours in a month trying to get both my cable and internet working at the same time. The last few weeks of last month I had sketchy cable service for my televisions and no service for 12 to 18 hours a day for internet and this lasted for more than a week. Now, it is my understanding, that the Time Warner group in my local area has done an upgrade for their software services controlling the boxes and this adjusts how the boxes work.. or at least should work. Once again I am without at least half of the services for which I pay for. The folks on the phone for the most part have been very understanding and attempt to be helpful; but that doesn't get my systems fixed. My television service is down right now - and has been for more than 18 hours. I am told that because of a failed system upgrade that I have to have a technician now come out to my house to manually program the boxes that I have... and this is going to take at least a week to happen. This I find unacceptable - especially when I have to listen to all of the guarantees that are repeated over and over on the phone while on hold waiting to talk with the technicians. Also, if I were ordering new service I could have someone out sooner. This to me is very poor business; do whatever it takes to get new customers and let the existing customers hang out to dry... I have been curious why so many people in my local area have been switching back to satellite even with the slower up / download rates... and now I am beginning to understand. My services are so unreliable that I too am thinking about finding another solution for my services. Even if they are slower - if they are at least predictable that would be an improvement over what I have now - of all or nothing and when it is nothing it is such for weeks. I would like to know what Time Warner is doing as a company to fix this issue and what plans are being put into place to keep them from continuing to happen in the future.

As it stands right now I don't feel comfortable telling anyone what service I am using let alone brag about how good it is because it is almost an embarrassment. To pay for services that are "guaranteed" and don't work - it would not be acceptable in any other business venue and should not be acceptable here.

Please let me what is going to be done to resolve this issue as I am not willing to spend another 120+ hours talking to people to get services that I have to pay for and cannot use.
 28th of Mar, 2011 by    0 Votes
We were looking forward to watching the Cleveland Cavaliers Basketball game Sunday Evening at 6PM. When we turned on the channel to watch it, there was a HOCKEY GAME ON INSTEAD OF THE CLEVELAND CAVS GAME!!! This TOTALLY irritated us because this has happened before!!! You have 600 other channels that could have shown the Hockey game - why would Cleveland fans want to watch a hockey game????????WE NOW ARE SERIOUSLY LOOKING INTO DIRECT TV AND WILL DEFINITELY CANCEL CABLE IF THIS HAPPENS AGAIN !!! WE WANT WHAT WE PAY FOR AND IT IS NOT TO WATCH HOCKEY WHEN THE CAVS ARE ON!!! Jim and Charlene Schoen, C.R. 34, Bellevue, OH 419 483-6556 e-mail jschoen13@woh.rr.com.
 28th of Mar, 2011 by    0 Votes
When we turned the channel that was supposed to have the Cleveland Cavaliers basketball game on it - there was a HOCKEY GAME INSTEAD!!!
 28th of Mar, 2011 by    0 Votes
 14th of Apr, 2011 by    0 Votes

Time Warner Cable - DisHonset
Time Warner Cable
8143 Parallel
Kansas City
United States
Phone: 913 451 6964
time warner cable .com

all Time Warner cable good for Dishonset and Jack up your rates to high. Time Warner Cable Raise my Bill up $10 . so I Send Email to Time Cable asking them them About the Promotion Deal TV AND Internet for $74.99 TIME Warner Cable Told Me that they would give me Promotion Deal With Digital Cable and Internet for $74.99 I wanted a DVR With it witch was $9.99 Extra. So Time Warner Time Warner sent Email telling I could have the Promotion Deal. So I go to Time Warner Cable to pick my Cable Box . TIME WARNER CABLE NEED NOT SEND THE Email to that LOCTION. SO He would give Standard Cable Channel with Internet for monthy Bll would be $92.39 after taxes. my bill was $107 a month just for Standard cable tv Channells and internet. and dvr. Time Warner Cable did not about the Extra Charges for the cable Box that would be $17 Extra for the cable box he not tell me about. all my shows I recorded on the dvr I did not get to watch because I TO TAKE MY CABLE BOX TO SAVE $1O ON MY CABLE BILL. I am Fed with Time Warner Cable Price Gravion this not the first time time warner cable has did this. what Time Warner Cable is doing should be ILLEGAL. DISHNETWORK DOES NOT CHARGE YOU EXTRA FOR A CABLE BOX LIKE TIME WARNER CABLE DOES. THEN Time Warner Cable charge you Channels that are Included with Stanard Cable Channels. you paying Extra $10 just for Basic Cable tv that come Stanard Cable tv Channells. Time Warner Cable is finding way to over cha rge you. Time Warner Cable is the most Dishonset cable company ripping off there Customers making Extra money. I had American Cable vision before Time warner cable brought them . out they were allot bettter then time warner cable . for the last 12 years Time Warner Cable haqs been nothing but Problems Time Warner Cable would work with me. this time they cross the line. Time Warner Cable has gotton allot worst. I have Drop there Cable Service before with them . Time Warner Cable Rates are very Ridicolous I cant afford them highway Robbery . if we could get another Cable Company in area I would drop time in heart beat. att does not cover my area. the only problem with dishnetwork is the cover internet service. if we had another cable service in are area. Time Warner Cable would do everything to pleace there costomer lower they rates down .
 20th of May, 2011 by    0 Votes
dish, direct, att all charge for boxes. your claim says you signed up for a "promotion, " which means it is at a discount for a limited time. when cheese is on sale in the grocery store one week, i don't go on an illiterate rampage when it is not on sale the following week. you shouldn't either. cable is expensive because it is a luxury item. living within our means and being kind and generous people to one another is far more important than throwing tantrums because luxury items are not free.

i don't have a car, for instance, because i can't afford one. i don't call and walk into dealerships to scream about the prices of cars. i take the bus and try to be a decent person. should cars and cable be free? yes. are they? no. is it something we need to freak out at other people about? no. there are far more important things to be than rabid consumers.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Time Warner Cable Logo Time Warner Cable
Customer Care Service
Contact Us

Reply to