I started my service back in March. And the next day I had to go to one of there office to get a new box, because my internet was not working. For the 1st two months I was calling everyday or every other day two or more times in a day. Then a worker was schedule to come to my house and never came.
On one of my calls about my internet service the agent Jason I.D. # 1254000 offer me free HBO for 3 months and CMAX free for 6 months. Told me that nothing was going to change on my bill. All I was to pay was $4.99 each to install. So I went with it. About six ago now I called Time Warner Cable about a problem with my phone to find out that they are say that I have in out standing bill for $400.00. Would not connect me over to customer service then just a few hour later they turn off my service.
I took three day to get someone to talk to me and they just kept telling me that my service charge every month is and all was have been about $170.00. When I have paper work saying that my bill is $89.99 a month for all my services . I even called the guy I started my service with. An at first he said I was right and someone did something wrong. Then soon after that he was not return my calls. Not even the women who called me, because I tried calling Time Warners 1-800 number again for help.
Six day later no help 3 days ago they turn back on my phone & internet. Now they are change there stories my bill was not $89.99 a month and they do not see any thing wrong with my bill, but also said they where doing to give me a credit for a little over $40.00 . And there was never installment fee for the HBO & CMAX, but on that 4th day everyone was saying my bill was $89.99 . But I would have to pay $65.00 to get my service turn back on. When I just paid $100.00 on the 16 of March.
They are saying now that my bill that HBO & CMAX is what changed my bill, but there is a recording of that call. Which was 05-09-09 between 11: 10pm to 11:15pm.
Break down of my bill from what they are saying that one of my serivces was not part of $89.99 . In which my papers I signed does not say that. But even under that now being stated. That would make my bill $89.99 + $19.99 for that service + $6.85 total in taxes. Leaving me now in out instanding bill of $47.41 with $29.72 from movies I ordered.
And my bill to which I signed my name to $89.99+ $6.85 in taxes plus the movies I ordered. Time Warner Cable will have pay me/ or just a credit of $31.69
And both are total with both credits of $18.67 and $20.00 for my internet problems.