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The Dump, Norfolk, Virginia Complaints & Reviews - Mattress Claim

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The Dump

Posted:    LisaBrown

Mattress Claim

Complaint Rating:  100 % with 2 votes
Contact information:
The Dump
Norfolk, Virginia
United States
My husband and I purchased a mattress and boxspring set from The Dump in 2005. The set came with a full 20 year warranty. In 2007 we began to experience problems with the mattress. We filed a claim in 2007 theu Haynes Furniture which handled all of the claims and after 6 months we were told that The Dump now handled all of their claims so we would need to re-file our claim. By then it was February 2008 at which time we re-filed the claim as instructed. We sent in pictures, forms, etc as asked to. Well it is now October 2009. We are still dealing with this claim. Every time we call there is another excuse as to why they are still processing the claim! Terrible customer service! A true waste of money!
Comments United States Mattresses
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