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RC Willey Home Furnishings Customer Care Service

RC Willey Home Furnishings

2301 South 300 West
Salt Lake City
Utah
United States - UT84115

Customer Support Phone Numbers

Toll-free:
+1 888 584 5156 0 0
Work days:
Mon7 AM - 9 PM
Tue7 AM - 9 PM
Wed7 AM - 9 PM
Thu7 AM - 9 PM
Fri7 AM - 9 PM
Sat7 AM - 9 PM
SunClosed
Additional Contacts & Information:
http://www.rcwilley.com/Contact-Us.jsp
 
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RC Willey Home Furnishings Complaints & Reviews

RC Willey Home Furnishings / Unethical behaviour, misrepresentation, shoddy merchandise

Th
thererse on Apr 11, 2016
in September 2015 my husbnad and i purchased a $4, 000 sectional couch with the extended "bumper to bumper" wareently on the leather and all mechanical etc. Sales rep stated "you can have a knife in your pocket and tear the leather, dog urine etc it is covered - everything!!!...

RC Willey / Bar stools made of Press wood

Re
Reviewer96807 on Feb 23, 2016
Bought two bar stools at $450 each. They lasted less then 2 years before they snapped a leg. I found that the legs were made of Press Wood. A friend got injured when the leg snapped. She was just sitting on it, not doing anything fancy or dangerous Notified the Store in Henderson and they...

RC Willey Home Furnishings - Utah, Orem / Leather Protection Warranty Scam

Re
Reviewer30605 on Feb 2, 2016
I bought a leather couch from RC Willey in Orem, Utah. My sales person told me that everything was covered under the warranty as long as it wasn't abused. This includes bodily fluids, rips, tears, stitching, etc. Well, my couch has a couple of small tears. I submitted a claim and heard...

RC Willey Home Furnishings - Utah, Salt Lake City / Extended Warranty

Da
Dave S. Butler on Jan 5, 2016
I made a new purchase yesterday. In talking about an extended warranty our salesman said that we had several from years past. I mentioned that I was not aware or recieving any rebates from the unused warranties. In reviewing with RCWilley today, I was informed that I had lost out on...

RC Willey Home Furnishings - Nevada, Reno / Lying to your customers

Re
Reviewer90444 on Nov 4, 2015
About 8 weeks ago my wife & I went to Rc Willey in Reno, NV and purchased 2 End tables & a Coffee table. Was told it would be there on October 26th 2015, That day came and we never received a phone call from anyone not our salesperson nor a manager stating that our items were in. I had to...

RC Willey - Utah, Orem / Fraudulent Serta Mattress Warranties

Sy
SyberVision on Jul 12, 2015
Prior to lower lumbar double fusion surgery I purchased an $1800 Serta Pillow Top mattress in 2011 at RC Willey in Orem, UT . I was told that the mattress came with a 10 year warranty. About 12 months ago the mattress started to sag both horizontally and vertically, became lopsided, and had a...

RC Willey - Nevada, Las Vegas / Floor Installation

Dd
DDFred on Jul 5, 2013
I purchased some laminate flooring from RC Willey and also had them install it. After the first installation the entire floor squeaked when you walked on it. They came out to inspect it and decided the floor needed to be re-installed and glued down. After the second installation the floor...

RC Willey - Utah, West Valley City / defective bed

Ro
Rotomo on Jun 17, 2013
A little over a year ago, I purchased a bed from the RC Willey in West Valley City, Utah. Now this bed had a few problems. The side rails kept breaking. RC Willey sent out a repair team several times to fix the bed. About 11 months into owning the bed, it broke beyond repair. Since the bed...

Rc Willey Accounting - Nevada, Reno / Felony Theft

Vi
vickyanddavid on Jun 8, 2013
November 2012 I bought a Kitchen Range on 12 month NI account. In January 2013 I bought a Table and Chair Set on 6 month NI account. In April 2013 I purchased a Dishwasher for $777.20 on my ATM/Credit card. The complaints for the Kitchen Range are that I had to pay extra for Delivery/Install/Bracing...

RC Willey - Utah, Murray / Warranty con

Co
connedbyRCW on Jan 18, 2013
I purchased a twin sleeper sofa (product number 3236455) for $2, 000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that all stains were covered. Within a month of purchase...

RC Willey - Utah, Salt Lake City / installation

Al
Allen S. on Jan 17, 2013
RC Willey recommends Certified Installs for all their frig and cooktop installation. DO NOT USE THEM. Certified Installs do NOT know the first thing about installing cooktops. The fellow they sent to our home did not know if the stove was 110 or 220 volts! And he was going to be doing the...

Rcwilley - Utah, Taylorsville / poor customer service

Ki
kidsmom80 on Nov 29, 2012
I have been a customer with rcwilley for 14 years. We have bought furniture, appliances, electronics flooring and etc. We also pay extra to have everything installed. After 14 years I had my first complaint. We spent over 4, 000 dollars on furniture and over 3, 000 dollars for 2 tv'...

RC Willey / Employees are aloud to lie who knew

Sa
Samantha Fentser on Nov 24, 2012
I own a small local business so we try to get a the deals we can because we don't really have any distributors. We sen't four of our employee's to do black Friday at rc willey including me. They were there until 12 am to 8 am. That is 8 hours in freezing conditions They were...

RC Willey / RC Willey taking advantage of Customers

Ai
Aibrice on Nov 7, 2012
Help for the consumer, I want it known how RC Willey Of Las Vegas treats their customer’s. I purchased a new refrigerator 6 months ago. I also have a service warranty for 1 year. I purchased the refrigerator in February 2012 and it is now November 2012. A month after purchasing it...

R. C. Willey's - Nevada, Reno / Fraud

Se
Sean B on Feb 8, 2012
I purchased a higher end laptop from R.C. Willey's in Reno, Nv on Thursday, January 12th. I needed to use it for a photo shoot I was doing in Lake Tahoe that weekend. I got to the cabin where the shoot was staged and unpacked the laptop. Plugged it in, turned it on and got some light...

RC Willey / Poor service

Mi
Micheal23 on Oct 31, 2011
I have purchased several pieces of furniture from RC Willey in Reno Nevada. I am very disappointed after speaking with their customer service representative regarding issues I'm having with my bed and my recliner chairs. After having my bed for only 2 years, the main support, side board...

RC Willey - Utah / Honoring Coupons

Ja
jazzfan87 on May 31, 2011
My Wife and I went to RC Willey on Memorial Day to purchase a camcorder. RC Willey had put in their Sunday ad that they were offering a free gift card for $25 to the first 200 people through the door. We woke up early and stood in the cold, drizzling rain for over half an hour in order to...

RC Willey / No warranty support

Mi
Mike Ledingham on Apr 7, 2011
We bought a Spring Air mattress and box springs from RC Willey. After 3 years we had sagging on both sides. We turned it but because it is a pillow-top we could not flip it. They sent someone out and it had only sunk 1 1/4" so, in their opinion, it was not a defective mattress. The store...

RC Willey - California, Rocklin / Lack of Customer Service

Pf
P.F on Jan 19, 2011
I ordered two sofa's, a bookshelf, a TV stand, a Bed and a dresser from RC Willey. They were unable to deliver for a few days so I opted to arrange to collect the Bed and Dresser as my son needed one right away. I told the sales person when discussing this that I would arrange to have...

Chest Of Drawers Has Termites Rc Willey - Utah, Salt Lake City / TERMITES, SELLING USED BED AS NEW

HELLO, AFTER BUYING 3 MAJOR APPLIANCES, AN ENTERTAINMENT CENTER, A TV, A BED, AND MORE THEY ALSO SOLD ME A CHEST OF DRAWERS WITH !! TERMITES !! IN IT... I SOON DISCOVERED THE EVIDENCE, AND IMMEDIATELY CONTACTED RC WILLEY. SOMEONE CAME OUT TO INSPECT AND DETERMINED THAT THE DROPPINGS WERE FROM...

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