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2.3 71 Reviews

The Dump Complaints Summary

23 Resolved
48 Unresolved
Our verdict: Engaging with The Dump, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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The Dump reviews & complaints 71

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6:31 am EST
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The Dump The dump purchase and delivery of leather sectional without twelve legs

The Dump located Atlanta, Morosgo Drive They convince you they can resolve the problem which takes you past the return date of 2 wks. The sectional was left in my living room with 23 unattached legs in a box. No hardware. The legs are deep hollow and needs special tools to assemble. kThey could not come up with the screws yes they tried home depot etc.. called manufactur etc... to no avail. The sale was $3000 when I purchased a recline leather sofa and a leather 4 piece sectional Delivery arrived november 28, - The sectional needs 23 pieces of hardware to attach twelve wooden "L" shape sectional legs. Without the legs the sectional is low, being damaged, slides away when you try to sit on it and uncomfortable because one section has legs attached which makes that seating higher. My lower back is killing me. I am single woman on social security.

Claimed loss: Damage hire 2 guys $200.00 to load, rent uhaul $250.00 to Forsyth County dump $41.00. $300

Desired outcome: RETURN CREDIT REFUND apply to The DUMP credit card synchrony bank.

Confidential Information Hidden: This section contains confidential information visible to verified The Dump representatives only. If you are affiliated with The Dump, please claim your business to access these details.

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1:42 pm EDT
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The Dump - Bedroom set

We purchased a bedroom set on 7/22/22 for $3325.70 at your Deerfield, IL outlet. Our phone number is [protected] & Customer # 565A215174. We believed we had purchased the extended warranty, which we have on every other Dump purchase, but apparently we did not. From the time of purchase we had problems with the drawers opening on their own. In fact your...

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5:17 pm EDT
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The Dump Damaged bedroom set

Bedroom set we saw on the floor in Lombard looked great so we purchased it. Upon delivery it appeared someone took a small hammer to it and the top was all chipped up. We refused delivery and now The Dump will hold back a 20% restock fee as they said the furniture is fine and it’s a distressed look. Total bait-n-switch. I’ve been on the phone all day hearing how I agreed to a restock fee in the documents if we refused order. Once they have the funds….they could care less about you and it will cost us $800 to refuse damaged furniture.

Desired outcome: Refund of the sales price with no restock fee

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Is The Dump legit?

Our verdict: Complaints Board's thorough examination reveals The Dump as a legitimate entity with notable strengths. Despite a 32% resolution rate on customer complaints, which invites a closer look, The Dump stands out for its commitment to quality and security. Clients considering The Dump should delve into its customer service record to gauge compatibility with their expectations.

The Dump earns 96% level of Trustworthiness

Perfect Trust Endorsement: The Dump achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Dump. The company provides a physical address, 13 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The Dump has registered the domain name for thedump.com for more than one year, which may indicate stability and longevity.

Thedump.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thedump.com you are considering visiting, which is associated with The Dump, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Dump website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with The Dump's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 32% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to The Dump. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:06 pm EDT

The Dump Deliver of a sectional couch

The Dump in Lombard, IL. We first told that they had the sectional in stock. Once we paid them, then we were called and told that it would be delivered by the end of May, then mid June and now another week out.

We were very specific with the sales person that we needed it by a certain date for an event in our home which it will not be here for. Such an embarrassing situation to invite people to our new home and not have furniture for them to sit on.

The woman who sold us the couch could care less. I called her, told her our problem and she never called me back. Now I'm very concerned about the quality of the furniture too.

I hate the lying and the inability to reach anyone as the store is now only open on weekends which is a bad sign.

Desired outcome: Couch to be delivered on time

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11:50 am EDT
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The Dump Bed frame

This place has went downhill on service and quality in the past 3 years! Never again. I have many updates over the past two months of which I still have no bed. Not sure how much it will allow me to upload but I’ve gotten nothing but BS from these people, 2 managers, a sales person, delivery coordinators. All recorded calls. Omg! I’m just completely over it!

My daughter and I have previously purchased furniture here with no issues in 2018. I recently purchased another bedroom set. The delivery was messed up so they did supposedly credit the delivery although I’ve called Progressive and so far the delivery was not credited. The bigger issue is that the bed frame broke less than 24 hours after delivery. Because I had to wait another 4 days for the mattress no one had been on the frame. The mattress was delivered. That evening we heard a crack to wake up the next day to check the crack we heard at 4 am and found that the bed frame was not properly installed nor were the slats. The drawer frames were also not screwed in. I contacted the Dump immediately and was told that they would contact me that day. It’s been a week now of us sleeping on the couch as not to harm the frame anymore. I will be contacting corporate at this point. I have no other options after spending $2000 on a bed set. Very very disappointing!

Desired outcome: Return the frame

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Aleta Caldwell
, US
Nov 03, 2023 12:01 pm EDT
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We bought an electric couch and love seat Sept 18, 2022. In August of 2023, one of the loungers on the love seat stopped working. Since the love seat was still under the Manufacturer Warranty, we called the Dump and they sent a technician out to look at it. During his inspection he managed to blow out the other lounger He said he would ordered the parts right away. I called two weeks later only to be told they had not ordered the part yet. They said it would take 6 to 8 weeks and ordered the parts. I have been calling every two weeks and keep being told the parts have been paid for and ordered. They also said they had to wait until a "container" is filled before they will ship from Vietnam. It is now November and now they are saying it would be January or February now before they get the parts. They keep telling me they will call to manufactory to see what is the status and call me back. They have never called back and we still are not able to use our loungers. I can say I will think twice about buying from the Dump again. The people in the store are nice, but customer service and warranty team lack any compassion and are pretty much helpless.

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12:23 pm EDT
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The Dump ChIr was damage and previously repaired

The Dump at Atlanta Ga.

case # 271440.

We bought a 3 pieces living room set at the The Dump. They delivered and one of the pieces was damaged. they offered to get it fixed. The chair has a leg that was tacked on by a deck screw and wabbled. They sent a guy to fix it and he fixed the leg but the chair still wabbles. Now The Dump said that the floor in our house is uneven and that is nothing wrong with the chair. and now the ignoring all comunication.

Desired outcome: i want my money back

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1:20 pm EDT

The Dump Serta mattress

I purchase a mattress at The Dump in Atlanta and was given a date to deliver and pick up old mattresses. Movers arrived on time but stated they were not instructed to pick up the old mattress. Called The Dump and 2 hours later they answered. The manager said my mattress was worn and soiled was why they did not take it. I told him the mattress was not worn, soiled or stained but that was not the reason I was told they could not remove it. Finally I told them to either pick up the new mattress and refund my money or remove the old. After a few more calls I was told they would pick up old mattress on Wednesday. Called today, Wednesday, told there was no confirmation to pick up and it will be next Tuesday. Will never shop The Dump again!

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11:07 am EDT

The Dump broken couch

Let me start off by saying I am LIVID ! I spent almost $8000 dollars for my couch and table . It was delivered on Wednesday and the next day the recliner stopped working in the fully opened position . I have called the customer service number and got a snotty girl on the phone . I explained the situation and told her that I want it fixed today or to have someone come get it and fully refund my money . She was completely rude and useless . She said that she has to open a ticket and doesn’t know when it will get fixed . I asked her to call the warranty company and explain the situation and she refused . I call the warranty company and they said no ticket was open so they can not help . I then explained the situation again and was advised was not there problem and no ticket was open so If I have to return the couch then I have to call the store and schedule it . This is complete one of the most horrible experiences I have ever had . I didn’t spend $8000 for a broken couch .

--

Desired outcome: I wanted it fixed asap . I want some customer service ! $8000 dollars is alot of money for a broken couch .

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3:17 pm EDT

The Dump Promised prepaid half of order not delivered as promised. No customer service engagement

So far, I'll give them one star until my issue is resolved. I placed sales on 11/26/21 at the Atlanta location for a set which includes a loveseat, a chaise, and 3 ottomans.

The ottomans were not available, and I was not allowed to take the display item. I was informed the loveseat and the chaise were to be delivered on 12/01/21 (which they were) as a ‘partial delivery’, while the ottomans were to be delivered within two months, and I would be contacted with the delivery date. Based on those stipulations, I decided to purchase all the set and paid in full on site.

I didn’t hear back from The Dump for two months (except daily emails with ads) and decided to send messages online through the ‘Contact Us’ form starting on 2/01/22. After three messages and no response, I sent a message through the online text message option on 2/05/22 asking for a status of my order. I received a reply to that message on my phone stating that my order was pushed to May/June.

I asked to be informed as to what options I’d have, including canceling the order and obtain a refund. The reply to that message was that I would be getting a call with instructions.

I waited until today 2/10/21 to reply to that text thread informing that no one has called me yet. I got a reply and received a call back from the Atlanta location. I asked about me seeing online (ww.thedump.com) the ottoman as available in other locations and if they can ship it to the Atlanta location for delivery (which I already paid). I was told that I needed to contact their Ecommerce Support department to inquire about what other options I may have. Contacted Ecommerce pending their reply...

Needless to say, all the above is becoming a very frustrating experience with The Dump. I’d like to know if/when I can get the missing parts from my order which I paid for.

--------------

3/21/22 UPDATE: Still waiting a resolution from this place. Numerous calls, where I've been put on hold for up to two hours just to be hung up on. I did my research and there is inventory in other locations, to which they keep telling me they are looking into this. At this point I will file a complaint with the BBB (which already has this place with a D rating), and will be looking into small claims. Never again. Hope I will get the rest of the order which I paid for, or they can pick up half of the order they delivered in Nov and get all of my money back as I bought the set as a 'set' (not to be left with half of it because of their negligence and lack of business ethics). Stay away from this place or be ready and ok to have many headaches (and check their reviews because mine is not an isolated case).

Desired outcome: Get the rest of the order paid for ASAP (not May or June as I was last told when I saw inventory in other locations), or they can pick up half of the order they delivered in Nov and get all of my money back as I bought this set as a 'set'

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11:44 am EST
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The Dump Electric recliner

I have contacted the Lombard Il Store. They sent someone out from AHM to repair the chair. Al said he would order a new seat (if available) it would be sent to our home. Bought on 9/8/21 deli 9/14/21. Notified store in August that the seat was bad and wanted to return/exchange. They told me they needed to order the part. It's been 5 months and still nothing. I paid 1875.91 for this chair. Why can't I exchange it for a different chair. Poor customer service.
Store #560

Desired outcome: Replace the chair or refund the money

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8:57 am EDT
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The Dump Armless power recliner (sectional)

It's been since January and the dump hasn't resolved the warranty issue on my sectional. Specifically the mechanism that reclines is broken and makes the armless recliner sit crooked. The Dump ordered a part that came broken and turns out was for the wrong chair. The Dump A month ago (7 months after warranty raised) attempted to bring a replacement it was for the wrong chair. When I contact them they only respond if I send a text after hours last week a different person contacted me to yet again deliver the (same) wrong part. They sent someone back in February he must have been the one to order the wrong part because he couldn't fix it I've told them over and over again which chair it is in the sectional. Now they aren't replying to me. They aren't holding up to their warranty. It's been 8 months even if parts aren't available they should still respond to me. If parts are ordered they should respond. I spent over 4K for this couch. I expected that it would last for years it didn't even last one year before the mechanism broke.

Desired outcome: I want the broken recliner fixed or replaced

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10:59 pm EDT

The Dump Sectional/customer service

We purchased a sectional on Nov. 29, 2020 with the expected delivery date of Feb. 15, 2021. I had a buyer for our current couch set lined up and I hadn't heard from the dump about setting up a delivery time. Good thing I called before we sold our old couch because apparently the shipment was delayed until May. It is now May 8, 2021 and once again I called to check the status of our order--it is now delayed until the end of June. The Dump claims it is an overseas vendor that is causing the long delays in shipping. I understand that good are moving slower these days and what have you, but this is quite a long wait, especially after being assured that our delivery would arrive in February when we made the purchase. What makes me the most frustrated is that we were always the ones who had to call about our order to find out it was delayed. Our salesperson texted us about a February 15 delivery date, then completely ghosted us after that. We haven't recieved an email, call or additional text with any updates or even a tracking number. I find it to be very poor customer service that we have not been contacted about such long delays or offered anything for the trouble. We think an offer of free delivery is the least the company can do, and a further discount on our product would be even better since we will have waited 7 months (perhaps longer?) since our purchase. What we want most of all is to be notified of updates and for someone to actually care about our experience as the customer.

Desired outcome: Better communication, and an additional discount or compensation of some kind.

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2:29 pm EDT
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The Dump Recliner model: 0896670895preclbw18

On April 3, 2021 we purchased a floor model recliner. (Sales order is attached). It was delivered on April 7, 2021 and was absolutely great with all remote actions working, as they did in the store. On Wednesday, April 8, 2021 I reclined with the remote and when I tried the massage, lumbar and heat neither worked and the remote was dead. No lights or any action from the remote was detected. It simply stopped working. I tried calling The Dump in Lombard, IL, but the message stated that they "apologize, but phone service is currently unavailable". The same message for customer service applies today April 22, 2021. I tried the store and customer service numerous times, but get that same message each time. I called the Protect All Premium Protection Program, but was told that the merchant warranty is for one year and then the Protect All kicks in. So, for 15 days now I have been unable to do anything but sit in a recliner that won't recline, massage, lumbar, or headrest adjust because the remote died. I would like some response to this issue as to how to get a replacement remote so that I may enjoy my $1200.00 chair. Please, any assistance and a reply to this complaint would be greatly appreciated.

Desired outcome: A replacement remote is all I ask for.

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9:18 pm EDT

The Dump Serta perfect sleeper, pillow top king size mattress, order no. 540qhhj314

My name is Sherry Disharoon. My husband, Gary, purchased a king size Serta Perfect Sleeper Pillow Top mattress on 03/21/21 from The Dump, Atlanta store location. We paid cash with our debit card totaling $1013.29, Order No. 540QHJ314. Our phone no. is [protected]. We have been promised delivery three times - we waited today all day - we were called and promised delivery today from 4 to 7 PM. No one showed up - no one called to let us know that our delivery would be delayed. We would like someone to call us back from customer service and let us know when our mattress will be delivered. Ms. Ashley Brizendine was our sales associate. Will someone contact us as soon as possible and let us know what has happened to our mattress purchase and let us know when it will be delivered. Our phone no. is [protected]. Thank you.

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3:11 pm EDT

The Dump Loveseat

Went June of this year 2020 me and my husband purchase the loveseat we sit on seven or eight different loveseat and we came up with three that we were interested the sales representative that we spoke to was a Mr I think Joe Black on John black he went and he got a deal from want with the store manager which is Rob I found out now to get the one that we were looking at down to 1300 it was $1, 500 we sit in like I say sterile we got delivered the wrong loveseat I spoke to Mr Black Mr Black said that they will not take it back of a coronavirus are they don't do refunds or exchanges due to that I explained to him that it was the wrong what's eating that it's causing complications by being the role of C Fowler net and I will back and we're not able to sit in it and anyone that said any complaints about their back of their neck he told me that I can try to talk to customer service which I have been doing that since Atty and I talked to him which is late June that I explain this to him we're in September going on October now I finally get a contact which is in the store talk to a lady there and she told me the store manager name was Rob Rob and give you the even common courtesy to give me a call to tell me anything he had the lady called me back to let me know that it's nothing that they can do but if I wanted to buy get this by something else from them he would give me 30% off now I'm telling you do not buy nothing from these people do not buy nothing from these people I have talked to customer service they said it's up to the store manager to do something for me so that means you are stuck with whatever you buy from these people I myself is going to take them to court because I have been to the doctor for my neck I have told them about it and they're not doing anything about it so the couch to me is not a good couch is a defaulted cost for my neck okay they try to get someone to come out to fix the couch has nothing wrong with it cuz it's the wrong couch

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11:00 am EDT
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The Dump Schedule delivery

I have been trying to schedule delivery for order # 959POZ454 everyday since April 30th and have only heard from Michael Hall - 102 [protected]@mail.hfci.ladesk.com on May4th at which time he said he would send the thread to the proper party to best assist me and I would hear from someone on the 5th that didn't happen. So it looks like they just took my money and are done with this order. I can't even call and leave a message because the voice mail box is full. I don't think I'm being unreasonable I just want to schedule delivery of the mattress I paid for.
Rebecca King
74 Pueblo Road
Montgomery, IL 60538
[protected]

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12:56 pm EDT

The Dump Furniture Quality, Service Denial

I bought the furniture for my new house from The Dump stores in Deerfield, IL and Lombard, IL. The products from The Dump were advertised as a superior quality luxury products. Because I was investing a good amount of money on the furniture for my new house and I wanted peace of mind, I bought extra 5-year service plan as well, so I can keep getting the service and support. One of the sectionals in my family room developed sagging and discoloration within first 6 months of the usage. When I complained to the customer care, they asked for pictures that i sent within few hours. After that my nightmare started, the customer care team has stopped responding to my follow-up emails and after many follow-ups, they sent the technician after one and half months of opening the complaint, the technician didn't address any of my complains and rejects the warranty saying that the discoloration is not a manufacturing defect and the sagging is normal. The discoloration is definitely a manufacturing defect as the the discoloration is not uniform and it is just one panel of the section that is changed to white color. The customer care has been the worst experience and my repeated requests for a supervisor connect has been denied. I regret buying the expensive furniture from The Dump which is essentially double the price of similar products from stores like Ashley or other manufacturers, but the quality of the furniture is not as good as they advertise, and the store is not willing to honor the warranty or service plan. Now I dont have confidence in the products and it appears that I have wasted my money on buying an extended service plan for those products.

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8:34 am EDT
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The Dump Mattress that has clearly failed after 8 months. Need credit at the Dump for a new mattress.

630PJ0911 / Joseph Ford
WELL……..
I called. I filled out the paperwork.
I took all the pictures.
I waited a MONTH. I called.
"Were so sorry Gail Deaner is no longer here so your file got forgotten."
OK………..
"Mr. Ford I see all your pictures and stuff. I am going to resubmit it to the vendor and it could take 5 days."
IT HAS BEEN ANOTHER MONTH…….
My mattress (at the time) was only 8 months old.
PLEASE REPLY.

Joseph Ford

Cell:[protected]

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10:13 am EST

The Dump furniture in store not representative of furniture delivered/low quality/bad stitching

The furniture was delivered and I noticed right away it wasn't the same feel when sitting as what WAS ON DISPLAY IN THE STORE. When I was looking In store I told the Salesman, Jim Lane, I was unsure about the furniture. He said he was a designer and would look at pics of my living room and tell me if it would work. I sent pics of my living room, after he urged me to buy now As only 1 left in stock, and he responded to my text saying he was shopping and would get back with me. Of course he never did. The delivery was set up for 3 days after purchase - no response from Jim Lane- when it arrived it was brought In and I immediately noticed something was off. The furniture is very light weight - I can carry it which tells you how cheap it is. It moves when you sit down because it's light weight. The bench is short and no room to sit. The loveseat leans forward. All over the seams are curled - due to poor stitching. I immediately called the dump- waited on hold for 20-30 minutes and told the person I wasn't happy. Ann said to send her pics - I did - no response. The furniture is awful. The Dump name is spot on. I do not want this furniture. The delivery people don't give you time to sit and inspect. They are in and out. I want This furniture out of my house today.

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2:24 pm EDT

The Dump mattress-purchased 6/22/2019

I purchased a King Koil mattress, but when I received it is much harder than the one I tried in the store. They did tell me that since I was using it on a platform frame it would be harder, but called the King Koil manufacturer and was told it should not make that much of a difference. I cannot even find out what the firmess of the mattress is. I did make it perfectly clear to the sales lady that I did not want a hard one. It did state no returnes on the paperwork for delivery that is why I have hesitated to file a complaint. Everynight I wake up uncomfortable with my hip hurting, which did not happen before. I had found one that I was interested in but had two women telling me that the King Koil conformed better to my back and they only had one left in stock. So I laid on the King Koil again and they keep telling me that I would be happier with it. Unfortunately I caved in to the hard sell pressure. I knew that when I left the store something wasn't right because of how hard they were pushing me to buy this particular mattress and I was right. I really hope that there is something that can be done. Besides the discomfort this has been extremely stressfull for me.

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