Complaint Rating:

Company information:
Vonage
Tennessee
United States
www.vonage.com

I had Vonage for over a year with little problems but in January of this year, I was without phone service for over a week. Everytime I called customer service, I was on hold for hours upon hours at a time and only got through after a week of this. When I finally got through, they were horrible. The service rep I spoke with said I would receive a survey afterwards and actually wanted me to LIE about my problem to which I said I would not and she went on to tell me it would affect her performance record and I told her the company itself was terrible. I told her that I would be switching back to AT&T and that I wanted to end my service with them. I called AT&T the next day and switched. I continued to get billed by Vonage for several months afterward and called to see why and was lied to beyond belief. Luckily I had scheduled my payments on my American Express Card and they were great to cancel the charges. I also reported Vonage to the FCC and my States' Attorney and they are now investigating their corrupt practices. Look up Vonage and you'll see where they have been sued and lost multi-millions and will do anything under the sun to get your money!! This company needs to be driven out of business!!!