Complaint Rating:

Company information:
telus
Burnaby, British Columbia
Canada

in october 2006 i was sold internet service for $15.95 with no extra costs. i asked about the condition of having long distance or a cell phone with telus and was told it would be waived. as a result i said i would like it. the first billing said i ordered high speed enhanced and was billed for this and a long distance plan of $4.95. many phone calls and months later i was still billed for the long distance and the price was still incorrect. telus will not remedy this situation for nearly 2 years and now has once again changed my plan costs and billed me incorrectly. my internet has ceased to function yet my access and emails to telus have been frustrated. i have paid what i agreed to pay for nearly 2 years yet service has been on a one-sided basis with telus chaniging and only their notes are in the file. my assertation on what was agreed to, what i agreed to pay, terms of the agreement have been only telus's official policy despite their own words that the terms ggiven me were incorrect. the person selling and olrdering the service is no longer with telus due to irregularities inb their actions at telus.