Complaint Rating:

Company information:
Telus
box 209
Nain, Newfoundland and Labrador
Canada
Phone: 709 922 2683
www.telus.com

I moved back from Alberta to Newfoundland and had a Telus telephone and internet service while in Alberta. after my move, i contacted Telus telling them to close my account. They said i had to pay a $648 fee for early disconnect and for a computer i received from them. I did not receive a computer from Telus and in regards of signing a 3 year contract with them i am not aware of doing it. I asked them to investigate the problem and the final word i received is that they cannot track or do a check on where the computer went or who signed for it so as far as they are concerned i must have it. Well i don't have it and neither did i receive it. Now they have sent me to a collection agency wanting me to pay for a service and product that i never received. Beware... seems that if Telus sends or say they send you something and even if you don't receive it... guess what your still liable... hard to believe that they have no way of tracking their product or having a way to check and see if, when and who signed for their product.