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Straight Talk Complaints & Reviews - Phone replacement

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Straight Talk

Posted: 2013-08-03 by    

Phone replacement

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
STRAIGHT TALK
United States
When my Straight Talk cell phone went bad (within a year) I contacted them to receive a new phone, but their policy is to require that the faulty phone be sent first prior to receiving a new one! This will leave me without a cell phone for who knows how long! I spoke to tech support, then had no luck with a "manager". Other companies send you a new one first, then you send back the broken phone. I am cancelling my service as soon as I find a new carrier. That policy alone is enough to drive me away, and it did! I will never use their services again!
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers
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 9th of Aug, 2013 by    0 Votes
We just went through the return process with ST reps last night. After 2 plus hours on the phone, the ST reps were much less then helpful and in fact they outright lied to us. We have 7 phones with ST; I guess it's time to find a new carrier...I'm just plain old disgusted!!

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