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1.4 645 Reviews

Starbucks Complaints Summary

55 Resolved
589 Unresolved
Our verdict: If considering services from Starbucks with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Starbucks reviews & complaints 645

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5:57 am EDT
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Starbucks ice mocka with spider

I bought an iced mokka in burjuman center starbucks coffee. I had it in the shop, when it was nearly finish, I feel there is something defferent come to my moths. so I chewed it, I did think this is ice. but I found it is a "bon" sound in my mouth. so I spit it out. that is spider.
I brought it to sales manager, who told me the starbucks manager will contact me within 24 hours. and I called shaya the starbucks agent in dubai, the service manager told me, starbucks will call me within 48 hours. all of this is lie. I waited more than 68 hours no calls no emails, nothing feed back from them. so I called, then they said will call me before 4:00pm/ but lie again.
the good thing is I had tooken picture and receipt.
starbucks, I do think with bucks and no more care about there quality and consumers health.

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10:45 am EDT
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Starbucks bad management

The store manager (Mary) at the Potomac Valley Starbucks off of Darnestown Road is over-working her employees and manipulating them as well. She has employees coming in on their day off (sometimes to cover her shifts) and working them over-time. She doesn't replace these days off that these days off that she asks employees to give up. A lot of the time she is not even at the store and will be out "running errands" or at home. I'm very upset about the over working of the employees. She needs to stop asking employees to take days off. When the employees say that they can't, she manipulates them and tells them reasons why they have to come in on their days off. This must stop!

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MauiAL50
, US
Mar 28, 2012 2:15 pm EDT

If the employees get paid for the overtime what's the problem?

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9:05 am EDT
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Starbucks wrong drink, was treated poorly

I go to this starbucks almost every day for the last 5 years, pretty much all the employees there are very friendly. That's why I was so surprised today. I purchased a grande nonfat no foam late using a drive-thru. When I got to work and took a sip of my coffee, I realized that they gave me the wrong drink, I looked at the label and it said grande chai tea latte. I did not see the label at first, because they double cupped my drink and the label was hidden. Well, it happens, all of us make mistakes.
Since I work only 5 minutes from the starbucks, I got in my car and drove back. I walked inside and nicely explained the problem. Although the barista apologized, the tone of her voice was very uncomfortable and unsincere. She gave me my new drink, which was the nonfat no-foam latte. I held it in my hand and immediately recognized that at least 1/4 of the cup is the foam, because it was so light. I did not say anything since the barista was quite rude and unfriendly, but I was very angry. I think that as a regular and long time customer I deserve better treatment. I was not even offered a complimentary drink or a coupon. Wow.

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Twacked
, US
Mar 15, 2012 10:48 am EDT

She replaced your drink, that is all you are entitled to. Mistakes happen. You never made one?

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1:32 pm EST
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Starbucks starbucks racist manager

I visit a lot of starbucks. I like the atmosphere and the people are really nice to me.

That was until I went to the starbucks on 749 lincoln road, miami beach, fl.

I went in at around 7:30 am and it wasn't very busy. I was the only person in line. The male barista greeted me very friendly.

I asked for a tall cup of hot water because I had a via (that I actually bought from that starbuck two days prior). He said "sure."

The manager who was behind him went over to pour the hot water and said (in a very snappy tone) "i'll give you a small cup."

At first I thought she was offering me a small cup because that's the size that's recommended with a via.

So I said, "oh no, can you please give me a tall because it's too strong in a small cup for me".

She again snapped back and said, "no. I'll give you a small."

I was shocked. The other baristas seemed shocked too. It was rude and really uncalled for. I still have no idea why she not only denied me but was really mean about it.

I don't know why she did that. The only explanation I can think of is because maybe the way I was dressed (I was wearing a collared shirt but it was wrinkled) (but i'm on vacation in miami beach)

Or because i'm black and she thought I wasn't anyone important.

Or all the above.

I think it was all of the above.

The manager's name is danny taylor. I would like an apology from her for embarrassing me in front of all those people. If i'm not given an apology, i'm going to investigate if this was the first incident this manager at this store has had and if I find out it is then I will take actions to correct the situation.

I'm also posting this on my facebook and my work twitter which I have 4, 000 followers.

I would like an apology from that store manager and a free tall coffee from her since I had to go down the street and get one from another starbucks.

I hope corporate is more friendly than this manager was at starbucks.

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Reviewer43974
,
Nov 10, 2015 6:04 pm EST

Starbucks has crossed the line this time. I'm giving them up now that they have removed references to Christmas on their cups. SB is now so politically correct I can no longer support their products, which I have been drinking for over 20 years. Too much...just too much.

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jasmine
, MY
Jan 14, 2009 7:15 am EST

guy, age 25-29 years.
very rude.
take wrong order.
coffee expired.

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matt83
, MY
Nov 17, 2013 9:40 am EST

the blanded of coffee is not enaugh...
papermint is not dislike.
when i say wan complaint, they show me bad adtitude.

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FunnyOne
, US
Feb 21, 2012 8:00 pm EST
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She calls everyone on here a racist and then throws around a word like "cracker"! This is too funny! Maybe she should get her head out of her *** long enough to read her own comments, then she will realize that SHE is the racist! I bet she is related to that "race pimp", Al Sharpton!

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Feb 19, 2012 8:16 pm EST

Our newest formula of phen-fen, now for trolls. Ignore them and watch the self-immolation begin.

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Lauren Hill
Hernando, US
Feb 19, 2012 6:52 pm EST

Just to let you know Anti-Alien-Death-Squad I leave my full name online as well. Nothing is going to happen. I bet you are so racist you think if some nut job is going to harm me they will be black, well they only go after crackers like you.

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Lauren Hill
Hernando, US
Feb 19, 2012 6:50 pm EST

You are all racist as well.

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Lauren Hill
Hernando, US
Feb 19, 2012 6:50 pm EST

This whole website is racist. I try to post a comment and it says that I need to have it approved. The admin know I am black and are doing nothing about me being harassed.

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Lauren Hill
Hernando, US
Feb 19, 2012 6:49 pm EST

Full name. I have been using my full name on this site since I joined in 2009 and nothing happened. Seriously you all need to grow up. It is 2012 isn't it time racism stopped. You are all a bunch of racists.

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Lauren Hill
Hernando, US
Feb 19, 2012 6:47 pm EST

She did let my husband know about the cups, but my husband is annoyed that she lied to her about them. Other places give a very tall glass, and she does not. Just because he is black. My husband is a VIA and he should be treated better than the other customers.

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2:10 am EST
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Starbucks employee altercation

Behind a car, making a left hand turn from busy hwy 126. After a long parade of traffic, the car in front of me has plenty of time to make her left hand turn so that the three cars behind her do not have to sit through the light again. Instead, she waits for for a very slow moving van to go by before she turns. There was enough time for four cars to safely turn left before the van passed by. Annoyed by having to to be a sitting duck, longer than necessary, I gave a quick honk thinking maybe the driver in front had fallen asleep or was busy dialing in her radio and gave the hands up as in, "what are thinking?" the driver then flipped me off. I laughed and gave her the bird right back. She flipped me off again and deliberately waited several seconds after the slow moving van passed before she finally made her left turn. All the while, she would look in her rear view and flip me off every couple of seconds. She waited until the light turned yellow to finally make the left hand turn.

Then, I pull up to the drive through at starbucks and while i'm placing my order, I hear this woman in the background yell, "is that the lady who was in such a hurry?" then, I pull up to the window to pay for my order and this woman (a starbucks employee) walks up to the window with a snotty look on her face say to me, "oh, you were in a big hurry to get your coffee huh?!" I said no, "no, I just don't care to be sitting on a busy highway waiting to make a left hand turn for unnecessary amounts of time while the car in front of me is preoccupied with something besides safe driving." she threw a smirk my way and walked off.

I told the young man working the window that it was unfortunate that she would treat a customer that way. He looked embarrassed. I asked him if she handled my order. He assured me that she didn't.

Traffic incident and bad driving skills aside, the woman, as a starbucks employee should not have treated a customer at the window with such disdain. It's not my fault she's an idiot behind the wheel. There isn't anything I can do about that. But being an idiot at work and approaching a customer in poor taste? That, I plan to pursue.

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Update by DeborahJean
Feb 16, 2012 3:02 am EST

Follow up:
Contacted Starbucks Customer Service and they were very gracious and prompt about handling my complaint. Employees need to be nice to customers. I don't care that the woman flipped me off repeatedly before she got to work but once she put on that Starbucks apron, she needed to put on a professional attitude to go with it. I will return to the store as I am a regular there. Starbucks will send a copy of my complaint to the district manager and store manager and they are sending me a few coupons to make up for being treated rudely by an employee.

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7:08 pm EST

Starbucks I did not taste my drink prior to leaving the store; hence no formal complaint was registered directly

I did not taste my drink prior to leaving the store; hence no formal complaint was registered directly. I used to go to starbuck's every day. Little by little I changed my drink choices because the expresso drinks tasted "stale" as if the grounds had not been cleared and the ground holder properly cleaned. I grew up in new orleans so I know coffee from an early age. We had coffee bottles and I remember asking for mine in my highchair, hence the love of lattes as an adult. I am also a true italian, hold the passport, so I also know expresso. What is all of this leading to? Years ago I changed my starbuck's order to chai because the expresso drinks were substandard in my opinion.

After not going to starbuck's for a very long time, I went this morning to order a tall double chai latte with skim milk. Once in the car and on my way, I tasted it and it was chai mixed with expresso. I really do want to frequent starbuck's but the first time quality is no longer there and has not been for a very long time.

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rexgsd
Marlborough, US
Aug 27, 2012 5:04 am EDT
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You say you are a 'true italian' yet write (And perhaps pronounce) 'espresso' as 'expresso'?

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 04, 2012 5:40 am EDT

Sounds like this is a case of you not ordering correctly. I go to Starbucks all the time and my drink is made right all the time. Taste it before you leave next time so if it's not how you like it, they can change it for you.

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thatguyno1
Tampa, US
Apr 26, 2012 8:48 am EDT

A tall double chai latte with skim milk is supposed to have espresso in it. By saying "double" that means that you want 2 shots added to your chai. Im not really sure what you were expecting to receive(maybe double the pumps of chai?) but if you would describe to the barista what you want then you would probably get the correct drink.

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9:46 pm EST

Starbucks rewards program not honored

I have been a regular starbucks customer since approximately 2006. On average I have probably spent $150 per week at starbucks since that time. I registered for their rewards program and, even since registering my card, I have spent, at least, $200 that was not put on the card.in any event, clearly the rewards email tells me that a latte drink falls under the free refills in a same store visit. Yet, when I went for my refill reward at the starbucks inside the safeway store in the 3000 block of east camelback road, phoenix, az today, I was told by the starbucks employee and manager that no hot coffee or coffee drink is included, despite the email I have from starbucks stating otherwise. It is absolutely wrong and fraudulent for us to receive written statements from starbucks and, then, at their store to be told tough luck.

I want the safeway manager and the starbucks manager at the store to receive a lesson in the rules. And, in fact, a friend of mine shannon kline, has run into the same type problems with iced coffee drinks. She was told at a different store that it only applies if you go to a "corporate-owned" starbucks. That said, I suppose we have to try to discover which starbucks are "corporate-owned" since that information is not provided at the starbucks locations.
Starbucks please educate your employees or provide your customer with bold print disclosures specifically stating which stores will honor your rewards before you suck us in!

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MikalB
New York, US
Oct 30, 2012 12:48 pm EDT
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Now that SB has changed their rewards program it is even worse. I now have multiple rewards showing on my account and as per the instructions give by the SB emails and website, I requested to use my rewards. Not one store has honored them yet. I was told by one place that they would deduct my rewards but when I checked my balance five minutes later te total price was deducted from my balance and rewards are stil listed on my record. Most recently (five minutes ago), the young lady at the register told me "we do not participate in the regular rewards program". Seconds later I walk to the sugar and creamer counter and what is staring me in the face? A black and gold reward brochure. Now I am at the point that I have two rewards about to expire and I can't find a place to
use them. Great scam by Starbucks... I emailed customer service last week but still have not received any response...surprise.

I admit I thought the postcards in the mail were a bad idea but this new system is much much worse. Once this balance is gone I am done.

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11:58 pm EST
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Starbucks misleading advertising

Selling 16 oz tumblers for 19.99 with free refills in the month of january. Sounds great except not at in name only stores in supermarkets. I was told by customer agent only can refill at free standing starbucks stores. The closest store other than in supermarkets is at least 15 miles away when pointed this out to customer no service and proceeded to ramble on about taking it up at a meeting in the meantime the sale continues without resolution maybe x-mas 2012.

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2:24 am EST
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Starbucks discontinued item

They discontinued the chonga and the hawaiian bagels and replaced them with "new york style" bagels. I've been to ny and these are no where close to ny style bagels. They taste like hard thin rocks. Bring back the hawaiian and chonga bagels! Starbucks employees even complain about the loss of the good bagels to these nasty hard and bland bagels. Whyyyyy?!

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Update by LizLemon321
Dec 16, 2011 2:25 am EST

You go liz lemon! I agree

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12:17 am EST
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Starbucks why me

Why is it everytime I stop in starbuck's there is always some idiot who doesn't know what they want to drink, then can't make up their minds what they want to eat. They need to have a line for those of us who just want a cup of coffee.

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bf4ever
, US
Nov 26, 2011 7:12 pm EST

patience is a virtue

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matlock1981
Tulare, US
Nov 22, 2011 6:25 pm EST
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@hmm.

Yes we can learn A LOT from crayons...A LOT is two words not one...sounds like you need to learn a little more yourself!

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8:56 pm EST

Starbucks senior discrimination

Have been to this location many times and have never felt comfortable here. Maybe it's because it in front of a large state university and they only want to wait on like kinds of people (young). They all have this "can I get this senior citizen out of here as quickly as possible" attitude.

Many folks in line and the orders were taken very quickly; but everyone in front and behind me got their orders and I was left standing; finally mine we done after all other people were served? If they had an explanation for this; it was never voiced to me... Ie we had to brew yours or something? I did have the least complicated order. Your employees need training on communication, smiling, being civil even! This is the rudest starbucks I have ever been in and I will go to the local competition in fairborn from now on!

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Whitelandia
Missoula, US
Jan 17, 2014 11:04 pm EST

it is without a doubt that starbucks discriminates. this was told to me in a now closed starbucks in missoula montana. I even heard a manager make fun of a persons weight and also comments of elderly. manager told kids to stay at table and she will buy them coffee so those old bags would ahve no where to sit. do a web search and u will see all the suits vs starbucks..they will never hire managers over 50. they will lie, cheat and use every lie to explain why they discriminate

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9:35 pm EDT

Starbucks bad service

I have been a regular customer at starbucks in ennis, texas for going on 2 years now. I am a quiet-natured person who usually communicates as minimally as possible. For the most part, I have had a pleasant experience, but this morning I had an issue with an apparent disgruntled employee, whom I know as don (who was at this time in charge of making the drinks).

I ordered my regular tall mocha. I waited and waited (for about 15-20 minutes... There were no other customers waiting for their drinks for at least the latter part of 10 minutes), and I finally approached the counter again. This then. By this time I am standing by the counter and don was just standing there sipping a drink through a straw. His manner of disrespect was quite obvious!

When don noticed that I was standing there, he made some excuse that he "thought" I had ordered something different this time (or something to that effect). About an additional 5-10 minutes later he placed my drink on the counter. It was the worst mocha that I ever had with a very funny taste to it. Normally a tall mocha has a whipped topping, this one did not.

Once again I approached the counter and spoke with the short-haired lady that took my order before & explained the taste of my drink to her. This time I ordered a strong coffee (due to the fact that I couldn't see what don was doing behind the counter). She apologized again & said that the coffee is on starbucks & that she also bring me a free drink coupon. When she came over to where I was sitting, I asked her where I could go to make a report to starbuck & she said she didn't know. I asked if it could be starbucks.com & she said "probably." I told her that I am going to make a report, but not about her. She on to say, "this is don's last day here." I told her that I knew something was going on, but I wasn't sure what.

Now that don had caught my attention I sat there and watched & listened for any observation of any vindictive behaviors toward me (due to the fact that by this time he was aware that I was visibly upset). Don started making several under-the-radar comments, seemingly for my benefit, like "I get off at 5:30" (as if to say "if you want to fight, I get off at 5:30"). I don't deserve this kind of treatment!

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Stopthebs
Philadelphia, US
Nov 02, 2011 11:01 pm EDT
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You need to seek some professional mental health help. You got problems dude.

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3:30 pm EDT
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Starbucks &gold& card that has little value

Earning "stars" or a starbucks "gold" card is virtually useless. Finally, after several emails and calls with starbucks I understand their card-plan. To earn a free drink, you must use their card (loading it and reloading it with money) for 45 transactions.in other words, purchasing 2 drinks at the same time in one transaction with your card amounts to a single transaction in the elusive goal of obtaining that free drink. Better to buy 2 drinks in 2 separate transactions. After 45 transactions, you then get a free drink after an additional 15 transactions. So, they don't count how many drinks you purchased with your card; rather it's the number of transactions. Why would anyone want this card? Why does every other coffee company allow a free drink after significanly fewer drinks than this multi-$ company?

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7:52 pm EDT
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Starbucks employee causes coffee to spill on laptpo

Employee leans over me while I was sitting at small table with my pc causing a full cup of coffee to spill on my laptop ruining it. I did not ask for her assitance and I don't know why she came to my table did not need or request help from her.

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Seraph1na
, ES
Aug 15, 2011 3:35 am EDT

Great advice Impudent.

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4:31 pm EDT
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Starbucks safety

Top urgent/ need immediate corrective action:
Complain/ incident report / starbucks, sanstefano/ alexandria / egypt
Dear sir, wish you a good day
This to report my complain against starbucks/ san stefano/ alexandria/ egypt. I am a very regular customer for starbucks shop, mainly san stefano branch.
In my visit yesterday tuesday 19th july 2011, at 12 am, having my breakfast, 2 of my friend approach me I stand up to shack hand in my turn towards them I hit small fixed pipe/ with sharp edge in my right leg fore bone (tebia), I suffer saver pain and a moderate bleeding, first aid was given immediately. I inquire why this steel pipe there?!, they answer we can not remove we need an order higher up, I ask about day manger, never appear, the stewards who know me well as I am regular customer apology. I advice them we need an immediate action as this might hit a kid or lady or an old man, the answer this happen many time even for us while cleaning, and during my visit about midnight I see one of staff who welcoming me, and asking about how I feel now, I ask him do you know the story he say no, no, this also attract me that no one even hand over the incident or even give awareness about what happen.,,, this force me to take a photo and drive me to put a formal complain, even staff welcome me to do so as they have no say and he himself show me his leg that he also trip over this few dayes ago.
Conclusion:
I am ok, but I am afraid this will be repeated and no lesson learned, I need your help for an immediate action to remove this hazed, or at least to do an barrier to stop a repetition.

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6:41 pm EDT

Starbucks well this is not a big deal of a situation but I still think it's a health hazard and very wrong

Well this is not a big deal of a situation but I still think it's a health hazard and very wrong. I went into starbucks to get a drink, and where they were making my drink, they had taken these huge spray bottles out full of chemicals and were putting the nozzles on etc---right where my open drink was sitting...I told them that this wasn't safe and that I am also sensitive to chemicals on top of that and to remake it--so they began to remake it, and then the guy working there sprayed all the trays with tons of foamy chemicals...and just let them sit there...while customers were still coming in..and ordering drinks- then they remade my drink-- with the open chemicals just sitting there...and lots of foamy spray on cutting boards just sitting right there in the open...and made it right next to those boards...needless to say my drink was full of chemical residue, especially for those who might be sensitive in the first place, and the person did not even clean the chemicals off, and jsut let them sit while making drinks right there...maybe it is not that bad or the worst, but this is not safe for some people's health to have potential chemical residue in their drinks, and I'm not sure why these people just did not care, esp after a customer already expressed that they were allergic...I'm just outright irritated because I had to end up throwing my drink away and getting sick from it as well...and being exposed to so many chemicals that were just sitting out there while they are making customer's drinks...I just hope they have better cleaning practices in the future and do not spray chemicals or use chemicals where there are open drinks and while they are making drinks, and not even cleaning the spray off but just letting it sit there...

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BichBichBich
Ranson, US
Dec 31, 2014 4:23 pm EST

Oh baloney. Stahhhhp.

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3:56 am EDT
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Starbucks stale food

Worst Starbucks ever..Food is always stale and the selection is tiny. I don't think the bathroom has been cleaned in the past six months.
Usually the coffee tastes burnt. The barristas are pleasant enough though.

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FDL_HOU
Houston, US
May 02, 2011 4:00 am EDT
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Maybe she wants to get her freak on with one of the barristas

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11:50 pm EDT
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Starbucks firing an employee without warning

I would like to list a complaint regarding a Starbucks here in town that has treated my husband poorly as an employee by terminating him in less than 80 hours of employment without warning, no evaluation, not even letting him that there existed a deadline for him learning specific tasks. that type of treatment is not good for our local economy as far as workers being able to support their families and being able to trust local employers. They also had him sign some paper work and didn't give him copies. I am appalled. My husband gave up a steady similar job to work at Starbucks. NOT once did they tell him that he had 80 hours of work to become completely proficient in all tasks or he would be fired. My husband is a diligent hard worker and good with customers. They never gave him a written list of tasks they expected of him nor one evaluation. Just a sit down and said you don't shape up and so you are out. Good managers train their people, bad managers don't train, don't explain and then fire you to cover themselves. Starbucks should be ashamed of themselves as an employer. As much as I like their coffee, they have lost me for a customer.

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Gozer908
Sumarian, US
Apr 10, 2011 3:43 am EDT

They probably should have been more up front with their requirements, but even if they were would it have made a difference? He had 80 hours to catch on and considering you said he worked a similar job before Starbucks that seems like plenty of time.

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Alcatrazdan
JBLM, US
Apr 09, 2011 11:58 pm EDT

Situation sucks for you and your family, but almost every business uses a trial period where an employee can be terminated without notice.

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7:22 am EDT
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Starbucks suckass service

Interesting to me is the Comments, which often viciously and irrationally attack the customers. Seems to me there are quite a few zealous Starbucks corporate toadies working hard after hours to justify their paltry service. Really, who monitors such a site as this, except those whose competence might be challenged by the content? Duh. Creeps. You are Karen Vance. Get a life.

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sok myhe ditk
honolulu, US
Sep 07, 2011 4:47 am EDT
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Mark, I agree with you 100%. There is no doubt in my mind that something is up with the comments. On a site called www.complaintsboard.com, it's funny that most of the commenters are attacking the original posters. It wouldn't surprise me one bit if they were shills for the corporation. If they're not, then they are motherf*ckers who have zero empathy for others. They will dismiss everyone's complaint until it happens to them.

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Trvkell
Cottonwood, Ca, US
Mar 20, 2011 7:21 am EDT

Smoke some weed buddy!
I personally do not do drugs but you need too, this is bad! Your complaint is bad and it makes no sense.
generaly a person would say, het X Y Z happened and we would comment however you took the long walk on the short peir with this one.

Kepp this up and you will be commited,

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FDL_HOU
Houston, US
Mar 19, 2011 1:38 pm EDT
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Marky Mark and the [censored] bunch, you are a worthless piece of ###. Kill your ###ing self

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M
8:44 pm EST
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Starbucks incompetent management, insulting policies

Continuation of previous complaint: I tried several times to call the district manager the following week, but she does not answer her phone, apparently putting off all customer issues until late Friday afternoons, which is when I heard from her next. I refused the call. Her message assured me she would try to call again, but did not, until I left her a message reminding her of her commitment to do so. Finally, some 2 or more weeks since the Feb 3rd ambush we spoke. Karen Vance began by stating that she had spoken to Carrie Anne at the franchise and was aware of the problem. I objected and suggested we take it from the beginning, since I am the complaining customer. I relayed everything to her, which I have included in these posts, and criticized her for not taking the customer's complaint first. Her bias was glaring. She did not make any attempt to address the late opening, nor the gross privacy violations caused by the bathroom access code fiasco and jumped straight in to justify Andy's ridiculous concerns. She said "I'm sorry you feel that way", which any person would take as another patronizing insult. One cannot apologize for another's feelings. One can only apologize for one's own (or corporate) behavior. She couldn't grasp that concept and went on consistently to justify Andy's betrayal, not grasping the essence of my outrage. I am insulted that Andy so terribly misconstrued my sincere overtures. And, furthermore, I am incensed that Carrie Anne thinks she has the authority to "manage" the customer. Karen Vance apologized for nothing, and went on to arrogantly list to me the number of things she was "not going to admit we did anything wrong". I ended up hanging up on her, while reminding her that Starbucks has lost a faithful customer of 9 years. I called back to corporate heaqdquarters in Seattle and expanded my complaint, and, by the way, that office keeps asking me for a "case number" and cannot find the history of my complaint simply by using my given name. I am not a number, and I am not an employee suject to "corporate policy", and I resent that no provision is made for this simple courtesy in Starbuck's "policies". I made clear to the woman at the complaint line that my complaints were growing (the Starbucks tarbaby) and that I wanted the opportunity to speak with 1) A man, and 2) one who knew nothing about this issue until he heard it from me. Starbucks, collectively, does not seem much interested in the "customer experience", seeming to favor the corporate crony version of things. Next I heard from a regional manager, a WOMAN named Tina, who called and left a message late on a FRIDAY AFTERNOON, saying that she had spoken to the district manager, Karen Vance, and was "Aware of the situation in San Rafael". I called her back, and of course she did not answer, so I left a message. I reminded her that she still had not heard my "customer experience" and that I preferred to speak with a man about my complaint, suggesting that a "conspiracy of hysterical feminism and corporate sycophancy was prevailing". Nobody from Starbucks has made any further effort to contact me to correct this grotesque saga. I will never set foot in another Starbucks, nor purchase any of their products. In fact, I will take great pains to slam their management, their insulting policies, and their incompetent employees. Good riddance, Starbucks.

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FDL_HOU
Houston, US
Mar 11, 2011 2:13 am EST
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You are a lowlife [censored], Mark. You have no complaint, ### for brains

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lilvixen69
Sometown, CA
Mar 10, 2011 9:22 pm EST

So you wanted her to call you. Then she called you and you refused to take the call. She left a message stating she would try to call you again. When she failed to do so, you called her to remind her that she said she was going to call you. Honestly, why the heck would she call you again if you most likely wouldn't answer again? I'm afraid I don't understand that logic.

Starbucks Customer Reviews Overview

Starbucks is a globally recognized coffeehouse chain that has been serving customers since 1971. With over 30,000 locations worldwide, Starbucks has become a household name for coffee lovers. The company has received numerous positive reviews from customers, praising its quality coffee, friendly staff, and cozy atmosphere.

One of the most significant positive points of Starbucks is the quality of its coffee. The company sources high-quality coffee beans from around the world and roasts them to perfection. Customers have praised the rich, smooth taste of Starbucks coffee, which is consistent across all locations.

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Starbucks In-depth Review

Location and Ambiance: The Starbucks location I visited had a cozy and inviting ambiance. It was conveniently situated in a bustling area, making it a great spot to relax or catch up with friends.

Menu and Variety: Starbucks offers an extensive menu with a wide variety of options. From classic coffees to unique seasonal drinks, there is something for everyone. They also have a selection of teas, pastries, and sandwiches to satisfy any craving.

Quality of Coffee and Beverages: The quality of coffee and beverages at Starbucks is consistently excellent. The baristas are skilled at crafting delicious and well-balanced drinks. Whether you prefer a strong espresso or a creamy latte, you can expect a high standard of taste and quality.

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Customer Service: The customer service at Starbucks is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive experience. They are knowledgeable about the menu and can provide recommendations based on your preferences.

Pricing and Value for Money: While Starbucks may be slightly more expensive than other coffee shops, the quality and experience justify the price. The value for money is excellent considering the consistent quality of the beverages and the overall ambiance of the store.

Cleanliness and Hygiene: Starbucks maintains a high level of cleanliness and hygiene. The store is always tidy, and the staff follows strict hygiene protocols. This attention to cleanliness adds to the overall positive experience.

Accessibility and Parking: The Starbucks location I visited was easily accessible, with ample parking available nearby. The store is located in a convenient area, making it easily reachable for both pedestrians and drivers.

Loyalty Program and Rewards: Starbucks has a fantastic loyalty program that rewards frequent customers. With each purchase, you earn stars that can be redeemed for free drinks and food items. The program also offers personalized offers and discounts, making it even more rewarding.

Online Ordering and Delivery Options: Starbucks offers convenient online ordering through their website or mobile app. This allows you to skip the line and pick up your order at a designated time. They also provide delivery options through third-party services, making it even more convenient to enjoy your favorite Starbucks beverages.

Social Responsibility and Sustainability Initiatives: Starbucks is committed to social responsibility and sustainability. They source their coffee ethically and support farmers in coffee-growing regions. They also have initiatives to reduce waste and promote recycling, such as offering reusable cups and implementing recycling programs in their stores.

Overall Experience and Recommendation: My overall experience at Starbucks was excellent. The combination of a welcoming ambiance, high-quality beverages, delicious food options, and exceptional customer service made for a memorable visit. I highly recommend Starbucks to anyone looking for a great coffee shop experience.

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