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Has no regard for customer satisfaction!

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
United States
Do not purchase the computer extended warranty at Staples as it is a joke. You will be without your computer for 4 weeks each time it is sent in. They repaired my original problem & created another one that they claim they cannot recreate. Everyone you speak to in customer sevice require 48 hours to respond. If you ask for a supervisor, they will not call you back. I called the US Chairman & Chief executive Officer Ron Sargent& their office took two days & three calls later to get someone from Staples Canada to call me back. Do not bother to escalate your concerns as Steve Matyas-President will not speak to you. He is out of touch with his customer base!Customer satisfaction is not a priority.
Complaint comments Comments (1) Complaint country United States Complaint category Products & Services
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 20th of Jun, 2012 by    0 Votes
1 week, on average, unless they have difficulty getting a part in (might be a localization thing).

They do respond to email a bit faster, though. It's easier to respond to an email than sift through the hundreds of people requesting a call back every day.

Also, the Service Plan (not an extended warranty), is not fulfilled by Staples. I don't know who their guarantor is in Canada, but that's who'll be repairing the system.

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