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Slotomania Complaints & Reviews - Support issues

Slotomania Contacts & Informations

Slotomania

Posted: 2012-07-29 by    Lyn B

Support issues

Complaint Rating:  28 % with 43 votes
Contact information:
Playtika/Caesars
United States
1. Max bet with 4 or 5 in a row, chances are the bonus will freeze while playing OR when you complete bonus and 1st posting pops up, it freezes and gets a "Opps connection lost, please reconnect" posting over 1st winning post preventing you to click claim coins. 2. Screen shots attached to customer support showing issue and they compensate you under a million (700, 000.00) for a winning that IS 250, 000, 000 million in the Texas Oil Bonus round that is a rare 5 in a row bonus at max bet regardless of screen shot proof my Sloto game account. 2nd reconnect was while playing a 4 in a row bonus and i got the gold rocks the 1st 2 rows to win ALL in the row and when i got to 3rd row the game froze and reconect post popped up. Very POOR customer service. (Naomi is who I always get as support replys. Seems like she copy n paste Bonus Freeze messages back without looking or reading your problem)


Comments United States Entertainment
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 18th of Sep, 2012 by   annette hardy 0 Votes
how are you supposed to play slotomania when you cant buy in or play your game, i know i am not one of your big spenders but 3 members of my family happily play your game, but this is very frustrating, thankyou
 26th of Sep, 2012 by   Miriam Buechner 0 Votes
I want my 80, 000 back... When I went to collect my mega Bonus it stole my 80, 000 and then gave me 200... I want it back thanks Miriam Buechner at ownerdad@comcast.net
 3rd of Oct, 2012 by   Linda A 0 Votes
when pics come up to collect free coins, Icannot clic on the link to get the free coins.
 14th of Oct, 2012 by   Elizabeth Mastrogiovanni 0 Votes
Hello, This is the third time this has happened. My screen keeps repeating itself and the only time it changes, is when you change the bet. I have to change the bet every time I press spin in order for it to play. Then when I get the free spins, each screen spins between 9 and 18 times before it changes to another screen. Please try to fix this problem, because I can't play this game properly. It told me to reset the spam filters. I don't know how and where to locate them. Could you please fix this. My name is Betty Mastrogiovanni.
 2nd of Dec, 2012 by   dinah kaman 0 Votes
i have been through 5 million coins before leveling up, and i play all the time.yet i see people level up 2 or 3 times a day that very seldom play, i know this because they are friends...this is not fair..another thing the mega bonus i have hit the highest 1 time in 9 months, now i get the lowest on there im so close to deleting your game even though i like it alot im tired of messing with it..
 4th of Dec, 2012 by   Sandra Curry 0 Votes
I have paid for and had over 3 million coins. I broke my IPad and had to get a new one. Everything was restored to the new IPad except my game level (156) and my over 3 million coins. I want my coins I paid for. I can bet you that you don't get any more of my money. I don't like your games that much. Y'all are thieves.
 10th of Dec, 2012 by   Alex nguyen 0 Votes
I have buy a coins pack $ 50 dollar = 240 000 coins but they only come to my acc 138 000 . That make me very angry and don't know how to contact them they are fucking repoff and I cannot do any thing ... Any if one here know where and how to contact them pls let me know by send a SMS on my facebook thanks a lot ... langtusitinh003@yahoo.com <<< that my facebook nick ...
 18th of Dec, 2012 by   Priscilla lopez 0 Votes
I recently had slotmania on my tablet, ive gotten far, and end up reseting my tablet. I lost the app and I wanted back because I got more than 9 million in points. Please help me recover the one that I recently had.
 31st of Dec, 2012 by   JAC5656 0 Votes
The most frustrating part about this game is there are no recourse when it has a malfunction. The support is non-existent and do not ever bother sending messages to the support page. They will not answer. I recommend you spend your time on something else, or get burned like me :(
Copying the message I have sent at least a dozen times:
I purchase 600, 000 coins and open the first game Farm...
I hit a winning reel with the bonus round and got an error message... it said "oops an error has occurred".
Then I lost several thousand coins, It happened again after a couple more spins. I closed the game and reopen the browser to discover that all the coins were gone and I was at level 348 yesterday and now I am at level 25.
Can you help restore my experience level and lost coins please?
 4th of Jan, 2013 by   kjansen29 0 Votes
All applications work find on my Wifi but slotomania which continues to have the pop up connection lost.
 29th of Jan, 2013 by   natacha therrien 0 Votes
depuis que j'ai atteint le niveau 220 j'ai tournée la roue deux fois hors le montant du mégas bonus n'a pas changer vous pouvez vérifier la premieres fois j'ai eu le méga bonus soit 390 000 au lieu de 546 000 donc le changement ne ce fait pas svp remédier a la situation je trouve cela dommage et ce n'est pas la premiere fois

merci natacha therrien
 4th of Feb, 2013 by   bev sands 0 Votes
to whom it may concern i am haveing trouble loading slotomamia game the name of the game comes up and carnt get into it all it does the name keeps going over and over my email adress is tweetybird_0808@hotmail.com hope you can fix it because i love the game hope to here from you soon. bev sands
 11th of Feb, 2013 by   poly lues 0 Votes
I was playing Slotomania about 20 minutes ago my amount was just over 14 thousand I win on the bonus spin the wheel 350 thousand and it does not calculate tl me so what happen to it not fair I am standing on just over 16 thousand please look I want my winning AI dont cheat
 13th of Feb, 2013 by   poly lues -1 Votes
This is the second time in 2 days where I win a lot on the Bonus spin the wheel and only one thousand has been added to my amount and I won over 500k on the 2 bonus spin the wheel no please I spend nights playing what is the problem I want that money I am paying for my Internet please I need a answer

poly kilian
pkilian@telkomsa, net
 13th of Feb, 2013 by   poly lues 0 Votes
I WANT MY WINNINGS IT NOT FAIR WE ALL PAYING AND PLAYING FOR WHERE AND WHAT WE WANT WHY DONT SLOTOMANIA DONT GIVE ME MY WINNINGS 2 TIMES I WIN ON THE BONUS SPIN THE WHEEL AND THAT 2 TIMES I WIN OVER 500 THOUSAND K CORRECTION ON PREVIOUS COMPLAIN THE FIRST WINNING YESTERDAY WAS 350 THOUSAND K ANDTODAY 360 THOUSAND WHAT HAPPEN TO THAT OR CAN YOU TELL ME WHAT THE PROBLEM COULD BE I PLAY AND PAY FOR INTERNET AND I DO WANT MY MONEY POLY LUES
poly lues
pkilian@telkomsa.net
 14th of Feb, 2013 by   Thomas Pichette 0 Votes
I have been playing Slotomania games now for about 3 years and I have never seen Texas Boss spin right, its jumpy and hesitates and hardly ever get into a bonus round. I have spent alot of money and I want the game to spin right so if you could fix this problem I would appreciate it greatly.
 22nd of Feb, 2013 by   larry j gilfour 0 Votes
New games are not opening..I m on 139 and the new games are not opening ...HELP
 1st of Mar, 2013 by   arial09 0 Votes
You have stolen over 10.000.000 coins from me and I want it all back its not fair. All your players obviously like the game but ifyour going to keep stealing mllions from us then your game is gone. We can't even have a descent game without having our coins stolen. Sort it please and remember I want my 15 million back coz that's what it adds up to...
 4th of Mar, 2013 by   susan barber 0 Votes

blank screen - Slotomania

Slotomania screen blank
 4th of Mar, 2013 by   Brenda* 0 Votes
I'm drawing a ___________. ( fill in the _____).
Giving you a _______ stare.
You're shooting _________.

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