Complaint Rating:

Company information:
Select Comfort
California
United States

5 year old $2500 bed. A 10 cent chip goes bad on the pump circuit board and they want $150 and insist the entire pump must be replaced; what a friggin racket.

Customer Number:#######
June 23, 2008

Dear 00000000,

Thank you for contacting Select Comfort Customer Service. I apologize, but unfortunately we are unable to replace just the circuit board. The entire pump unit will need to be replaced.

Should you have further questions or concerns, please do not hesitate to contact us.

Sincerely,

Tiffeny Henderson
Select Comfort Customer Service
1-800-472-7185
customerservice@selectcomfort.com

---- Original Message ----
That's a shame; the pump was used so little. May I simply purchase the pump circuit board only? The compressor and valves are fine. I don't want to bore you with my woes, let's just say $157.50 is a lot of money to come up with.
I realize the circuit board would not be considered consumer replaceable, and while I might list certified qualifications that would keep you reading for some time to come, I'll spare you...
Please, I so appreciate your support.

0000000000000
TSgt. USAF (RET)


-----Original Message-----
From: Select Comfort Customer Service
[mailto:customerservice@selectcomfort.com]
Sent: Friday, June 20, 2008 1:59 PM
To:

Customer Number:########
June 20, 2008

Dear 0000000000,

Thank you for replying with the results of the troubleshooting. Based off the information you gave us, you will need to replace the pump. Upon reviewing your account I've found that you are currently in the pro-rated portion of your warranty. This means that Select Comfort will cover 65% of the replacement cost for the defective component. Your cost to replace the pump under warranty is $157.50 plus tax and shipping. If you would like to place an order and choose to pay with a credit card, please contact us via telephone at 1-800-472-7185 with your credit card information, as emails are not secure.

I apologize for the issue you experienced with your Select Comfort bed.
Please do not hesitate to contact us again if you have any further concerns.

Sincerely,

Kristin Prahl
Select Comfort Customer Service
1-800-472-7185
customerservice@selectcomfort.com

---- Original Message ----
Thank you for the quick reply!

Pump does not respond to any commands; no beep or click, even when plugging/re-plugging unit into verified electric outlet.
Controller displays remain blank and unlit when a button is pushed.

I look forward to your resolution,




-----Original Message-----
From: Select Comfort Customer Service
[mailto:customerservice@selectcomfort.com]
Sent: Friday, June 20, 2008 8:35 AM
To:

Customer number:########
June 20, 2008

Dear 000000000,

Thank you for contacting Select Comfort. I apologize for the issue you are experiencing with your Select Comfort Bed. In order to best address your concern, I do have a few follow up questions. Does your pump respond at all to any commands? Does it make any noises as though it is trying to move air, but is unable to? Is there any display on the controller face when you attempt to make an adjustment? If you were to unplug the pump from the power outlet and then plug it back in, does the pump make any beeping or clicking noises? This information will help to isolate the issue so that we can take the best corrective action.

Thank you.

Rita McChesney
Select Comfort Customer Service
800-472-7185
customerservice@selectcomfort.com

---- Original Message ----


Comments:
My Firmness Control? System doesn't "wake up" when a button is pushed on wired remotes. Remotes appear dead. 110v to pump verified. What service help is available? Thanks!

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