Sears

So this is Sears fault because you couldn't work out scheduling for an inspection?

for the first lady ... sears schedules their appointments as a first come first serve basis, the only time they'll make an exception on refrigerators is when it stores medication for a sick person. if u have the contract u can rent a refrigerator, save the paperwork and u'll get reimbursed. now for the second lady, i agree with you, what SEARS did was wrong. the heater is what they consider an HVAC unit, those are indespensible especially w/ the elderly. theres a department in sears where they handle escalated calls such as yours, it's named TSRT ... u need a complaint first ... but once you reach them they'll do anything to help you.

as an ex-employee of sears i can stand behind their service, its just a matter of people reading terms and conditions, understanding the magnitude of service they provide, AND understanding the fact that if their appliance doesnt get fixed or the technician doesnt arrive it's because of his work ethics. these tech's go through special training and NEED to use it, so if people dont complain against these tech's useless then they'll continue providing poor service.

I had to have my lawyer send them a letter to get their service people moving. I purchased an oil furnace from Sears and purchased the full service contract. Well the thing died in the dead of winter. I had two elderly people in the house, one terminally ill. After days of living in front to the fireplace and space heaters, and calls; It took a threat of legal action to get their attention. They sent in a repair person from out of state. They didn’t have anyone in the state to service the unit. How do you sell a service contract and not have the personal to honor the contract?

I set up an appointment to have the TV serviced today and the guy was a no show. I call the service line and was told, they had no record to the appointment. So it must have been a dream, that conversation I had with the service department last week.

Sears is not the company my mother knew and loved. They are so busy cutting the bottom line. Their service personal are leaving for better paying companies. I will never buy another big ticket item from Sears.

When Sears was talking me into purchasing their windows, they forgot, and I didn't ask if you could install any different color window, except white. To make a long story short, It is now time to paint my house, so I called sears about the types of paint that I would need to paint vinyl windows, since they installed white. I was told that if I painted my windows, the lifetime warranty would be void. So for the life of this house, I'm stuck with white windows.

Cary

I contacted Sears recently to follow-up on some windows that my parents purchased 18 years ago. The windows were literally falling out of the cases. I have excellent documentation on this purchase from my parents yet Sears still hasn't complied with the replacement of the windows. They have done everything they can do to try and get out of their obligations even though I have provided the proof of warranty. They were hoping the house had been sold since the warranty is non-transferrable. They finally sent out a technician who agreed all the windows needed to be replaced. He measured the windows and told me they would be ordered immediate and installed as soon as possible. I have followed up several times, to no avail. I was finally told today (Jan. 21, 2015) that there is no record in their system of the windows being ordered. I've been communicating with Sears since Dec. 12, 2014, in this matter and all they have done is try and stall me. I'm now forced to get an attorney involved. This is extremely disappointing as one would think the Sears brand and name is one that you could count on. I will never do business with them and urge others to keep any and all documentation you have. Even then, it may not be enough as they place the burden of proof on the customer! What a sham!

Never buy windows from Sears. My "Lifetime" warranty is not even 10 years old and they say they will only cover 50% of the cost to replace manufacturers defects. The seal has gone on 14 windows and they are telling me that I have to contract another company to make the repairs. I will be responsible for all parts and labor and they will cover 50% of the glass. really?

I had read the complaints against Sears windows BEFORE I contracted to install windows, hoping that all the complaints that I read were isolated cases because I have been purchasing appliances, furnace, auto service, electronics, etc. from Sears for over 35 yrs. I, cautiously, only had 5 windows installed, to see how it went before I installed more on my 29 window house, covering by saying that was all that I could afford right now. They were installed 2 wks ago. Four days ago, the city inspector came to inspect the work & could not approve it, due to the windows only being caulked where it could be seen. No caulk on some sides & bottoms. The wrap on one window frame is not flush with the side of the house & I can stick my fingers and half of my hand between the window frame & the house. Some wrap ends stick up & away from other frames & nail dents. And, this is Minnesota! The window installers broke my motion detector light & I had to purchase a new one & now, have to hire electrician to hard-wire this new one. I had to pick up broken glass, putty, box cutter type razor blades that my dogs could have cut their feet on, outside. Also, I picked up glass & a blade from inside. I had to climb a ladder to remove factory stickers & wipe hand prints. One screen does not slide properly. Sears told me that it will take about 1 hour per window for installation. It took the installers 9 hours to install 5 windows, due to several very long breaks where they kept leaving to go somewhere. Once Sears cashed my check, I can no longer get responses to my several phone messages about the failed inspection, damaged property, etc. I could not get a response from the salesman about a hard copy of my contract which was filled out, electronically at my house. I finally traced down someone else at Sears to mail me one. I guess they did not believe me when I said that I intended to install 5 plus more windows by this Fall. Obviously, don't care about repeat business or bad publicity. I will continue to call Sears about the failed inspection. This failed inspection is preventing me from receiving a home incentive rebate, so the monetary losses amount to more than the money that I paid for sloppy workmanship. If I don't get a response from Sears, I will escalate the matter within Sears, then the City Inspectors, again and to the housing resource center sponsoring this incentive program, then to BBB, Attorney General and contact my friend who is a reporter for Fox 9 News. I had intended to attach photos of the bad work. Maybe, I will do that next time I come to this site, it Sears continues to ignore my calls.

We purchased windows from Sears several years ago. We were told there would NEVER be any cost to us for any type of problems with the windows. Well, when I called customer service, I was told there would be a $100.00 fee just to come look at windows to see the problem. Then there would be an additional $100.00 minimum when they came back to fix the window. These sears windows are of the worst quality (thank goodness we only purchased 5 to see if we would be satisfied) Approx. one year later they were "leaking" air and now several years later they are hard to open, draft from wind is constant. We did purchase the rest of our windows from a company called Windows USA, they have come out at no charge and replaced a patio door and checked on all their windows to make sure we were happy. I must say that was refreshing in this day and age. So in short, NEVER WASTE YOUR MONEY ON SEARS PRODUCTS! They will never keep their word. It is no wonder this company is having problems, maybe it they treated their customers right, they might have stood a chance with the competition.

I called Sears from an ad that states $269 each installed*, after the sales person was at my house (he practically brought the whole show room) for THREE hours, his bill came up to 3, 500 for 3 windows. He did have small discounts to "WOW" me, but I think this ad is a fraud. He kept telling me I don't want the windows they offer in the ad and that the werent even up to code for my area. The ad came to my home address, soooo. Anyway, watch out for those salespeople, they will lie and lead you to believe you need the MOST EXPENSIVE windows they offer.

We had Sears install replacement windows in our home about 10 years ago. Besides the trouble we had with our bay window upon installation (it was not braced and had water coming in. It took many weeks to have someone come and fix it after the 1st installer was fired) we have had nothing but problems with the locks breaking and window actually dropping and leaving large gaps at the top! We just had a local contractor come and replace all the windows with construction windows and he could not believe the lousy job Sears did. They didn't even bother to insulate around the windows. They just covered the gaps with duct tape! I will never have Sears do any work for me again!

To the lady with the window complaint. Did you actually ever buy the windows or have them installed? Have you had any problems with the windows if you did buy them? It sounds to me like maybe you got a bad salesman, but that could happen no matter where you buy something. I've bought alot of products from Sears over my lifetime and never had a problem. In today's world you can meet a bad salesman anywhere. Don't let that stand in your way of a good quality product at a good price from a company that's been in business for 134 years. They are obviously doing alot right or they would of closed a long time ago. I trust sears and I'll continue to buy from them. I feel bad for you that you can't see how things really are. For what it's worth, I have sears windows and have enjoyed them for the past 10 years. I did have a glass break from a baseball and Sears replaced it without any question. Ps they don't even sell 3 ply( no such thing as ply in windows). They only sell Double Payne windows. Hope this is helpful to everyone else.

I had windows installed from sears last year, but only upstairs because I could not afford the whole house . I am still paying for them! The quality of the windows are wonderful and my heating bill has gone down enormously. My complaint is with the office staff who were extremely rude and obnoxious especially when something went wrong. My other complaint is the installer who did a piss poor job and I now have to replace molding/ trim around the windows. They were messy and did not do a stellar job as promised. I am now looking to replace more window and I am looking to buy similar windows an install them myself unless I can just buy the windows from sears and install them myself.

All I have to say to everyone is that it is the consumer's responsibility to read before you sign. And when you get that warranty, READ IT! Whatever was said during the sales pitch is not binding, unless the salesperson wrote it on the contract! Acts of God are rarely covered under any warranty, and your warranty and contract will clearly state that. When you call the service department, they can only honor what is said on the contract and warranty. If they listened to eervy customer that called in and said "oh well the salesman told me everything would be covered forever", Sears would be out of business. It's not their job to make judgements on what was said during the time of the sale and to try to figure out if the customer is telling the truth...so many people just try to get too many things for free nowadays. Sears does absolutley stand behind their products! If they find that something was installed incorrectly 10 years ago, they will fix it! If a storm blows your siding off, it's not warrantied! Use common sense people...that's what your insurance company is for!

@RishaDeary, Risha you don't even work. you didn't take the day off twice, you had 2 willing and able children and your nieces and nephews up for thanksgiving they can be your dishwashers

To Sears Customer Service Dept. I have a Sony Wega TV. I have an upto date service contract convering this tv. I called in for service and repair. Service man came out and checked the code and ordered corresponding parts. They arrived the day the tech was to be there to install. After installing the part another code showed up so part was ordered. Shown to be in stock. Day of service mans return received phone call part was not available so oldpart removed from tv to be sent in for rebuild.

1st service was Jun 10, 2nd service date was Jun 16, third service date Jun 24. Service man stated it will probably be 2 weeks before part is returned. I received a call today Jun 25 that it will be the middle of July before serviceman is scheduled to return to fix the tv. Over a month of watching the backend of my tv waiting for parts to fix it instead of watching the front of tv. It has already cost Sears over a thousand dollars to fix a tv that still doesn't work and all I see is the backend of it.

Serviceman has been a good worker, but his hands are tied due to parts unavailability.

Thanks a lot sears.

E Hutson

### SEARS STRAIGHT TO THE POINT

I agree that sears phone system is flawed. I worked there for two years and don't bother with the automated system as it doesn't really work, no matter what department you say you always go to the operator phone. The operator is just a low level manager who can't always answer. Even with a departmental transfer, there are not always employees in a department, and many times there is only one employee there as sears is a fairly slow retailer without a ton of business. When I worked as a salesman I knew I would rarely walk away from a customer to answer a phone, as to that alienates the customer who is right there right then. I understand the pain, but it is not necessarilly the fault of the employees.

Whaaaa, I am a big baby! I can't wash dishes by hand. If you can afford a vacation house the why don't you get a maid... better yet have the kids do them.

Wow. Instead of wasting the half-hour on the phone with an automated phone system (which, if you actually LIVE in the 21st century you'd understand NEVER works), why not drive your car over to the nearest Sears store? Mhmm?

so lets get this straight hmmmm you call a store and what ? they are just sitting there waiting for you to call? u think this world revolves around you? its because of lazy people like you that companies cut payroll dollars and try to automate everything in the first place one simple question you say yea thats right your one simple question in the good old days was get off your ### and go shopping ! browse the store ask all the quesation you want in person ! wow what a concept! no instead you expect the employee's to drop whatever customer they are with in the store who isnt lazy and talk to you on the phone ? ya people like you is why the automated phone system was invented to IGNORE YOU (: HAHAHAHAHA

SEARS DOES NOT CARE ABOUT YOU AND HAS INCOMPETENT WORKERS. I bought a BOSCH dishwasher from SEARS. The dishwasher has broken after only three years. It is very obvious that the motor that pumps the water out is broken. I called SEARS service and made an appointment for the following week to have a service man come to fix it. They said that they would be there between 12 and 5. I took the afternoon off from work and waited only to get a call at 4:30pm that they were stuck in traffic and could not make the appointment. I had to call the service center back and reschedule for the following week. This time they were to come between 9 and 12 so I took the morning off. At 11 I get a call that they will not be at my house because the service truck has broken down and I needed to reschedule for the following week. AT this time I thought I was on candid camera, I was furious and told the scheduler how I felt and she said she would have customer service call me. I NEVER GOT A CALL, EVER! The following week a sears service man came as scheduled to inform me that the pump was broken a new one was to be ordered and he would come back in 10 days. I recieved the part directly and the service man arrived 10 days later which was 5 days before Thanksgiving. He opened the box with the part in it and said "oh boy, this isn't what I ordered they sent the WRONG PART" I was in shock, you can't be searious! I told him I had 20 people coming for 3 days to my house for Thanksgiving and after washing dishes for over a month I was not going to have a dishwasher. I called sears and they said they would call me back. I NEVER GOT A CALL. I emailed Sears and all I got was a form letter reply. I had to buy a new dishwasher that I don't like. I want my old one fixed ( which sears told me was 5 years old and Bosch told me was 3 years old like I thought). Unfortunately for sears I just bought 20,000 in appliances for a new vacation home and they lost out on that sale. I have since gone in to the store to let them know that I never got a call back from the appliance manager and guess what, I NEVER GOT A CALL BACK!

In canada the maintenance agreement (service contract) cover losses the term of the contract and includes the first year.
hmmmmmmm

It is Sears policy to return the money in the form that it was paid, with the exception of checks. That's odd that they only gave you cash because when I worked there they did not give cash back for anything unless you originally paid in cash.

And the poster above me, Check your percentage rate that may be why your balance is not going down. Also, look at the statements. They do not have a set date that the payments are due. Months have a different number of days and the billing cycle just goes by a certain number of days, so you may have a few months where the due date is a few days earlier than usual. If you call them AS SOON as you are late, you may be able to work something out with them. They have programs to drop the interest rate for a certain amount of time in exchange for closing the account in the meanwhile. BUT they will only negotiate with you if you are late. That's the catch. They bumped my interest rate to 29.99% and I had a $3, 000 balance. There was NO way I was going to be able to pay that off. I called them right after I was late and they dropped my interest to 0% for one year and took off my late charges. They do have different programs at different times, but the trick is to get to where you are late, or they won't work with you.

I have a sears credit card, and i'm paying and paying and i don't see my account going down. They charge me late fees when i pay on time. They told me that they couldn't do anything. They charge a late fee of $36.00 that's crazy.

I have just ordered some summer clothes from the catalogue I have not been able to go out due to a nasty bug and I will need these clothes to go away in 2 weeks the person taking the order ( Name Maureen) questioned me in an unfortunate manner as to why I was ordering so many pants and could I not go out into the stores to try these things on as Sears was cutting back on returns. I told her that was not this the purpose of the catalogue to enable you to shop at home. Yet she still pursued her conversation re shopping at the store. I told her I was unable to go out. I have been a Sears customer since 1977 and have never been spoken to in this manner before. Regardless where I make my purchase at the store or catalogue Sears is still getting my money. Maybe a little word in Maureen's ear before she turns off another customer.

I had frig thermostat replaced. Tech cut ice naked line. Line cut is no where near thermostat. Icemaker was making ice when tech arrived.
Numerous calls over weeks: couldn't talk to anyone no matter when I called. Messages left were never ever returned.
State LLR should sanction/pull their business license!

You want me to pay for a chat with an expert when your product was delivered defective.

on march 8th i ordered a repair and paid $450.66. i decided to buy new and canceled the repair. i have the part that was ordered 8184,ref [protected]-[protected]. po [protected] order [protected]. i need a refund and stop wasting time with your website. [protected], [protected]' gary clifton 6900 almond ave spc 25 orangevale ca 95662.

I bought a refrigerator on 1/10/22 with a 3 yr service contract. Can't get any response from agreement benefits for the last 2 years since my ice maker has broken and now the condenser is going out. The fridge won't hold temperature. Can't get a response from anyone through phone or online even with a claim# 809448.

I have a home service warranty # [protected], since oct 2023 i was old my dryer will be replaced. Sears have been giving me the run around since oct 2023 its now march 2024. This is very frustrating. Im going to cancel my account and never recommend sears to anyone. This is a horrible home service full of lies

Sears is going to replace my refrigerator, but it has been weeks since they can find a replacement. I need someone to gr on the replacement team butt to get them to move faster. I have been without a refrigerator for 4 weeks now. How long does this take.

Help

Angelo Alberti

[protected]

Warranty coverage - Sears does not fix the issues. Multiple services calls, three times the repair man didn't even show up. Dishwasher still not working. Not even 2 years old. Was told I would get a replacement dishwasher and nothing ever showed up. I will never buy another Sears product.

i got shipped 2 items idid not order sears is impossible to get hold of order#[protected] placed on september 20 i did not place this order sears wont let me return it

I was told the cost of replacing a motor will only be about $279. But the tech told me it will be $699. What gives? So I am asking that the $120 I paid has to be refunded to me. I would appreciate it. Thank you. Elenita P Ayalin

4240 N Lawndale Ave, Chicago, Il 60618

Scheduled repair 13 October between 8:00 and 5:00. I waited all day and did not receive a cancelation. No repair person showed up. I received an update 3 days later with a rescheduled appointment for 3 weeks later. This is not acceptable. I will cancel my home warranty.