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Sears, Texas Complaints & Reviews - same as cash

Sears Holdings Coproration Contacts & Informations

Sears

Posted: 2011-01-14 by    

same as cash

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Texas
United States
We have a Sears Solutions Credit Card, we purchased a Sony HD TV on a 24 month promotion which was due 11-15-10. We sent a payment of $1100.00 and called them to let them know to pay off the TV and apply any difference to the other promotion, they received the payment on 11-12-10 the balance was $1087.31 they
applied only $1060.00 to the balance thus charging us the full amount of interest which was $1080.00. We have had to contact them 3 times and each time they say it will be deducted and as of last statment is has not been taken off. It took you only seconds to charge me for the interest, but it takes months to take it off. We do wonder how many customers you have cheated in this manner? Mike and Alice Berry
Complaint comments Comments Complaint country United States Complaint category Credit Cards
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 15th of Jan, 2011 by    0 Votes
I hope you realize that charges do take effect immediately but your card issuer (visa, mastercard, et cetera) dictates how long refunds will take once processed by the company.

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