The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Great Value (not) products
2. (3 mins ago)
Terrible experience
3. (26 mins ago)
Fake Passport Websites
Scam or Real?
4. (29 mins ago)
Subway boone iowa
Owners and district managers
5. (30 mins ago)
Wells Fargo Mortgage
First Trust Deed recoveyed in wrong county.

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Sears, Abbotsford, British Columbia Complaints & Reviews - Protection/Repair Agreement

Sears Holdings Coproration Contacts & Informations


Posted: 2013-01-02 by    DebPow

Protection/Repair Agreement

Complaint Rating:  0 % with 0 votes
Contact information:
Abbotsford, British Columbia
Phone: 604-820-1874
I bought a side by side Kenmore fridge/freezer from Sears in 2005. And "bought" into the Extended Protection & Repair Agreement... which was my first big mistake. May I tell you from my personal experience that Sears is NOT anything they were in the eyes of our parents. A good, customer service company that "cared". My fridge veggie boxes started to freeze up, so I had a repair call out, that was at the end of Nov 2012. Jan 2, they are still arguing that it could be repaired (I have had 6 separate technician visits & the problem remained), so now they are stepping up to the plate under the "No Lemon" clause. But wait, my fridge was purchased in 2005, disregard the fact that I have paid for extended warranty since day one... so I will now be offered a buyout price based on the age of my fridge... and that this will be a CREDIT at my Sears store to go and buy a replacement. Yes, I will have to add more money to the credit to replace my fridge/freezer.
BUYER BEWARE: Save your money on the extended warranty. Put it into a savings account to buy a new fridge/freezer because when it comes to a buyout, you are the one who will be out of pocket and spending hours of volatile discussions with Sears personnel.
Comments Canada Appliances
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


The Lice Lady's Tips to Keep Your Child Lice Free

RSS Feed
Login close

Forgot your password?