logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
aolloa.net
No order, communication or updates about my order
2. (5 mins ago)
Sally Beauty Supply
Horrible workers
3. (6 mins ago)
allrightshoes.com
Seller refused to take order back
4. (7 mins ago)
Kingdom Cavaliers and Rescue
Unethical breeder, unprofessional
5. (7 mins ago)
Direct TV
Directv President & CEO contact info:

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Sears Protection Plan, Tennessee Complaints & Reviews - Not worth buying

Sears Protection Plan Contacts & Informations

Sears Protection Plan

Posted: 2013-06-27 by    Bzone

Not worth buying

Complaint Rating:  0 % with 0 votes
Contact information:
Sears
Tennessee
United States
Sears Protection Plan- Makes it very complicated to get a replacement when an item breaks.
Instead of just taking the item back to the store, they say you have to get a prepaid mailing label, place the item in a box, and mail it back to them. Then when they receive it, they'll send you a gift card to buy another item. They tried emailing the label to me-- I never received it, tried two different email addresses, it did not work. They said they'd send me a label in the mail-- never got it. Called back- and while on the phone tried them emailing me again-- nothing- it would not go through- so I emailed them and they sent me a reply. Their "reply" was supposed to be the prepaid label- but it was only a link to their website where I had to register my claim. They then said I should go to a UPS store, and have the UPS clerk to call them(the Sears Protect Plan) and ask sears to email THEM the prepaid label, while I wait there with the box to return. HA!! I said I'll just take it back to the store-- they said NO!! NO!! Do NOT take it back to the sears store-- because they're "system" is not they same as theirs and they will not be able to email them the prepaid label.--- but I'm supposed to go to a UPS store and ask the clerk there to spend 1/2 hour on the phone with sears to get them to send a label to UPS????? They're crazy-- and it sounds fishy to me-- SO I take it to UPS store-- and they look at me like I'm crazy-- they don't have time to call sears and get them to email them a prepaid label-- there's 10 people waiting in line---So I take the bull by the horn and take the damn product BACK TO THE STORE WHERE I BOUGHT IT-- it's the only thing that makes sense. They gave me a replacement product with no problem. So the Sears Protect Plan that you have to contact by phone or email is a crock-- ie. a big run around-- You can not get your product replaced by going through them.
Comments United States Department Stores
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

Top 5 Holiday Scams

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?