Sears Parts Department - Correct Washer Part Not Sent To MeI am very disappointed with Sears/Parts Dept. I order a part for my washer on March 14, 2010 and it arrived to me 2 weeks later as an Oven Switch. What ? Why was an oven switch sent to me instead of a washer valve? Good question!!! I called Sears and spoke with a Customer Service Representative and explained to her that the wrong part was shipped to me. Well, she replied with "we apologize for the inconvience that this may have cause but we can send out another part to you and charge your card again, then once we receive the oven switch then we will credit your account." What?...are you serious!!! Then she started apologizing again for the mistake and telling me that they could rest out the part too me. I told her that I want them to send me the corret part once they receive the wrong part back. I had been out of a washer for 3 weeks at that time. Now, you will think because of their mistake that they would rush me back out the part quickly! Not, I have been waiting for over 5 weeks now for a simiple washer valve for my washer. I found out tody 4/9/2010 that my account was credited for the amount of the washer part on 4/7/2010 with no indiction from Sears. I received NO phone call or email from Sears stating that they receive the Oven Switch and that they were not sending me back the correct part! I am very "pissed off" that they are very unprofessional about doing business with their customers. I spoke with a "so called" Supervisor today in Arizona that told me that they will not ship out my part because they credited my account and there was nothing they are I could do about but to re-order the part. What? Does any body care about my family and I have been without a washer for 1 month and we waited on Sears to deliver a part (that simple) to my house so we could have a happy home again:( I want everyone to know that SEARS is not the reliable company we once knew years ago as kids. Do not shop at SEARS for anything... especially for parts! They SUCK!!! Oh, the guy told me to write to the corporate office about my complaint. Of course, I will do that as well, but I'm glad I found this site.