Dear Jim H,
I apologize for responding late to your post here. I'm Scott with Sears Cares Escalations. I know how valuable your time is, and I also realize it's never pleasant to have to wait for auto work to be completed. I'm sure witnessing the slow progress of your car was incredibly frustrating and is by no means acceptable customer service. This experience is not normally how things should run in one of our automotive centers and I appreciate you taking the time to share your experience. We'd like to help. At your convenience please contact my office via email at firstname.lastname@example.org so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Jim H) in the email so we can reference to your case.