Complaint Rating:

Company information:
AT&T
OKC, Oklahoma
United States

I was just reading all the complaints about AT&T and their "promotion rebate offers." I thought I was alone in this mess! I signed up for phone and internet service in July 2007. It is May 2008 and I still have not received a dime they promised me. I should have received $49.99 for the equipment rebate and $50 each for the phone and internet service. I sent in the paperwork for the equipment rebate and waited. I called and thought the "help" I received was adequate. So I waited again... another 2 months before I called again to check the status. This time I was told that it hadn't processed yet and she would escalate it to her supervisor, which could take up to 2 weeks to hear anything. As you can tell from it being almost a year, I still haven't received anything. I have called repeatedly about the service rebates too, still nothing!

The rebates were only one issue I had with AT&T. It took 5 months for them to finally fix my billing. I ordered my internet service with the wireless router. When I received my shipment it contained a regular modem. I called and they sent the correct router but also included a wireless card (which I did not order.) I returned the modem using the provided return UPS label. I received my next bill and I still had a charge on their for the modem, even though they had received it over 3 weeks previously. Then I noticed I had also been charged $55 for the wireless card. I called again to have that removed and they said I would have to return the card. Again I used the return UPS label provided and sent the box back - this time only containing the very expensive card. Thank goodness for UPS tracking! It was received by their shipping office on 25 Sep 07. When I called they said it hadn't been 'processed' yet by receiving so they couldn't remove the amount from my bill. I called the next week and again received the same answer. Deshaun was the next person I spoke with, again the same answer. This was getting old. They would even put me on hold "to check the status with receiving." Finally on 27 Nov, Florita called the receiving dept and said they had processed the return and the $55 refund would appear on my next bill. Finally I received a truthful answer and my Dec bill was finally correct!

I have never been so unhappy and discontent with a company. Unfortunately, I also have my cell phone service with this company. I wish they had never merged with Cingular! I can't write how displeased I am.