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eMusic Complaints - Scam

Review all eMusic complaints

eMusic

Posted: 2008-08-25 by Theygotme

[send email]

Scam

Complaint Rating:

Company information:
EMusic
United States
emusic.com

I sure wish I would have come to this website before I fell for their "try it risk free" baloney. Signed up for one week free trial, 25 free downloads. Didn't want to keep subscription, cancelled within the week as per instructions and got zapped with $14.99 one month subscription, yadda, yadda, yadda. It's the same scam everyone else is complaining about. I did get a response from customer service. It pretty much was, sorry sucker, you're out the money and we gotcha.

How can this company still be in business? I wish there was a way to redirect the next suckers who try to get a free trial from them, to this website to read all of the complaints before donating a subscription to them. Saving someone else this hassle would definitely make me feel better.

Comments

United States

Unauthorized Charges

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Comments

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Date | Rating

218 days ago by

sigdip

0 Votes

I've cancelled twice before the 7 day offer expiration date and was billed anyway. When I tried to complain and get a reimbursement from PayPal they sent a generic e-mail specifiyin I have to work the grievance with the e-music company itself.
By the way, where is the complaints icon on the damm website? I could not find it.

218 days ago by

sigdip

0 Votes

As I said before, I cancelled the subscription offered and said to be free for 7 days. I sent an e-mail cancellation twice, still they billed my card. I tried to contact this people with zero results. When I tried to get my money back trough PayPal, they sent me back a generic e-mail saying I have to work the issue first with the mentioned company. But how in the world can I?

159 days ago by

neilmrichardson

0 Votes

I agree entirely with people's issues with eMusic. I have just had the unique experience of the customer services operative deliberately cutting off the phone call. My issue was that I clicked to resubscribe with them, but I wanted to check the details of this before confirming. I was curious to see what was on offer and by no means certain about resubscribing.

The problem is this:

As far as I can tell eMUSIC is UNIQUE on the internet in terms of having:

1. NO confirmation page for payment.
2. NO cancellation possibility.

Now I am lumbered with an unwanted sub for a month.

I STRONGLY RECOMMEND PEOPLE NOT TO USE EMUSIC.

All the best,

Neil

86 days ago by

Chuck Turner

+1 Votes

"I was duped by an email inviting me to 'check out a new offer' and one click later I was billed - it turns out that they had kept my billing information from a prior account which I had cancelled. "

They did the same to me - my experience with the prior account was fine and it was quite clear that you have to cancel before the free trial ends or be charged. I did this and no problems there, was not charged.

But a few months later I got an email offering 75 free downloads if I rejoin and when I clicked more info to check it out, one click later I had been billed - without even logging in or re-entering card details! Very deceptive. I liked emusic and was thinking about rejoining anyway but after this trick I will NEVER use them again.