Complaint Rating:

Company information:
Verizon
United States
verizonwireless.com

My contract with Verizon will be ending next month. This will also be the time when I will qualify for the 'new every two' free phone upgrade offer. However, I received an email from Verizon Wireless announcing that I have 'earned a new phone.' The expiration on this offer is one week before I qualify for the 'new every two' phone. The offer looks like it is the 'new every two' phone with one exception. I have to pay $99 for the same phone that will be free in one month. For some reason, Verizon Wireless thinks I am stupid enough to fall for their scam to buy a phone one week before I qualify for a free phone.

In the end, it really doesn't matter. I will be changing carriers after the contract is up due to another problem I had with Verizon. The sales clerk at Costco had forged my wife's signature on a new contract for a phone she had for years. I am sure it was to earn a commission. He probably thought we would never find out. The unfortunate thing is that Verizon refused to do anything about it.