Complaint Rating:

No business ethics AT ALL. FutureShop is such a SCAM!! We just purchased a T.V from futureshop in December. At first we wanted a 42inch tv, but they said it was out of stock then they advertised to us a 46inch tv (only 2 available). We asked them whether there can be a discount, and he said he'll asked a manager. He came back and told us he can give us an $100 discount. So we decided to purchase the tv. He later introduced us to a Product Service Plan (PSP) and LURED us into buying it because he said we can purchase it and then refund it within 30days if we decided not to get the PSP. I HAVE ASKED HIM MORE THAN 3 WHETHER WE CAN REALLY REFUND JUST THE PLAN, and he said YES, just bring in the receipt and we can refund the amount for you if you don't like the warranty service.

SO, we have decided not to keep the WARRANTY SERVICE and went in to talk to them. US: We decided not to keep to PSP, can you help us do the refund? FUTURESHOP: NO, you cannot refund it because its part of the PACKAGE

THIS IS BULL. First of all they never told us it was a PACKAGE AND I ASKED THAT SALESPERSON MORE THAN 3 TIMES WHETHER WE CAN REFUND JUST THE PSP and he said YES!!!

AND NOW, we talked to them several times and he INSIST THAT we cannot refund the PSP becuase it was in a PACKAGE!!!

This really pisses me off. Some kind of BUSINESS ETHICS they have!!!