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Kane's Furniture
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2.2 36 Reviews

Kane's Furniture Complaints Summary

11 Resolved
25 Unresolved
Our verdict: Engaging with Kane's Furniture, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Kane's Furniture reviews & complaints 36

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5:31 am EST

Kane's Furniture They didn't deliver wardrobe and no idea how to get money from them

I bought sofa and wardrobe from company Kanes Store. I was shocked, ‘coz these jerks fooled me. They delivered only sofa, but it looked completely different as on the website. I asked about the wardrobe, but the seller told me that they haven’t received such order, but money was taken from me. I asked to return money back, but they refused and ignored the copy of statement from the bank. Please, help me to get my money from these jerks.

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12:58 am EST
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Kane's Furniture Warranty Worthless

Well back in 2008 we purchased a sectional from Kane's on Orange Blossom Trail, Orlando. We were duped into buying a worthless "lifetime Warranty" by Barbara our saleswoman. She should have been wearing a mask the way she robbed us. The sectional was repaired twice, (they conveniently lost one repair report) and we are waiting for a third repair to the recliner mechanisms (3 total) . Im doubtful they will ever return to repair it. The repairman came out and told me "ya they're broken" took pictures and left ! never even attempted to fix it ! He said they would look at the pictures and tell me if it was broken, lol. I said you just told me it was, he shrugged and left. He also took pictures of the plastic between the sections that was peeling, they called us a week later and told my wife "that's normal wear and tear" . On a 4 year old set that cost over $3800 ! that is ridiculous. They said the warranty I paid an extra $200 for (which only states 'lifetime warranty' on the receipt) only covers stains. That isn't what Barbara told us I explained to the GM of Kane's, he got arrogant and said "well that's what it is" They refuse to honor a five year defect warranty for the fabric used as well. You would get better furniture in a building fire than what you get at Kane's. The stuff they sell is worthless junk that falls apart in a few short years. Their warranties are not worth the paper they are written on either. Don't expect any help from C.S. at their H.q. either, Christine the 'manager' of C.S. is a bulls**tter and will go on and on about how YOU broke the furniture and 'that isnt covered and this isnt covered. Well then what is covered ?
Warning ...DONT BUY AT KANES you will regret ever day you own it.

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Upset and stranded!
Daytona Beach, US
Jun 30, 2022 11:13 am EDT
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I purchased a love seat and a sofa just less than 1 year ago and had it delivered to the house I lived in at that time. flash forward

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11:51 am EST
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Kane's Furniture Poor Products and Customer Service

7 months ago in July 2012, my mom moved here from up north and needed a whole house full of furniture. We did a tour of all the local furniture stores and my mom found everything she needed at Rooms To Go. Before she made her purchase I told her lets go check Kanes. I also was in need a new bedroom set for my son and a new living room set. After visiting Kanes my mom was happy with her selections at Rooms To Go, so we went back and made her purchase. Later that afternoon I returned to Kanes with my husband and purchased 2 couches, 2 end tables, 1 coffee table and a bedroom set for my son. (Big mistake!). The 1st time my husband sat on the couches he noticed each arm had 3 coffee can size wholes in the wood under the fabric, which you feel very easily when you rest your arm on the armrest. He also noticed a scratch on the coffee table, which Kanes came out and repaired.(So I guess I purchased repaired furniture). For about a month we tried to live with the holes in the arm rest, but then started to notice the cushions were getting very soft and the wood frame was making noise. We called Kanes and they sent someone out. He looked at the holes in the arm and said "That's weird, doesn't seem right to me" we also told him about the fact that the cushions were getting very soft and the wood frame was making noise. He noted all of this and said someone will contact you from the store within the next day or so. A month went by with no call, so I called them. They said nothing was wrong with the set so they could not do anything. Ok, so I move on to complain to Kanes Corp, who says they are sorry and they will call the stores manager and get back to me. When they call back, they too said nothing was wrong with the set so they could not do anything. Now it is seven months later and when you sit on these couches you sink right in and the wood frame creeks, they feel and sound 10 years old. Just to let everyone know, a week after purchasing my mother called Rooms To Go and told them she felt like she made a mistake with her couches. She did not like the comfort or the way they looked in her living room. Guess what! they told her to come in and exchange them! That easy! I am going to call and attempt to give Kanes 1 more chance and let them come to my home and inspect these couches again. Lets see what they do. Please do not be like me. Read all these NEGATIVE reviews before making a purchase there. PS I am going to post this review on every review site I can, to warn people of there poor products and poor customer service.

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Severly Disappointed
St Cloud, US
Feb 28, 2013 1:03 am EST

excellent thats exactly what I did ! post everywhere you can Carmella, except the BBB, they dont care they get paid to give good reviews to companies like Kanes.

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6:24 pm EDT

Kane's Furniture Failure to accept responsibility

Over time the rug I purchased from Savon/ Kanes has caused the carpet underneath to become yellow and discolored. (Without my realizing it) Customer service refused to send anyone to look at the problem as the purchased rug was over one year old.

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4:50 pm EDT
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Kane's Furniture Liars

Bought new furniture. 5 months later the recliner broke. When we bought the chair we were told that the chair had the Famous lifetime guarantee. Called for service. They told me that they would call back Wednesday for an appointment. Never called back. I called them and was told that the chair was sold as is. This is true however, we were assured by the salesman that the chair was the last one they had and that was the reason for the "As Is" sign. I'll get someone to fix the chair but I will never shop at Kanes again. I hope they go the way of Wards and J.M. Fields. You've never heard of them...they did business just like Kanes.

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12:21 am EDT
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Kane's Furniture Unbelieveable Liars-no ethics

Bought furniture, 5 months later the recliner broke. Called service as it was to be a lifetime guarantee. They said they would call back to schedule an appointment. Never called back. I called to schedule an appointment. They said chair was sold as is and had no warranty. The salesman said that the chair was the last they had and there was a warranty. OK I'll get the chair fixed, but I'll never go to Kanes again. I should have read the reviews first. This seems to be the way they operate. They should close the store and only sell their junk at the flea market. Stay away from these people.

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7:39 pm EDT
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Kane's Furniture Customer Service

I picked out a discontinued bedroom set in the store and then added another current dresser to go with the set. I called and arranged for someone to come down and pick the set up being they do not deliver discontinued furniture. I asked the sales person if they could start getting the set ready to load as time was an issue. She told me that she could not do anything until the set was paid for. Well the credit card to pay for the set was coming with the truck that was going to pick the furniture up. We then noticed another salesman going over to the set. My sales person went and told him it was sold to me. He ignored her and rang up the sale to his customer. I called for the store manager who told me that the set was already sold. Now the set had not been sold 5 minutes before that, and I was told that she could not put a sold or hold sign on the furniture. Then I was told that they would check some other stores to see if they had the set. I was informed that none of the Kane's showrooms had the furniture. So basically they sold the furniture out from underneath me while I was standing in the store.
The next day I drove to Orlando and found the same exact set for sale in the first store I stopped in and again in the Orange Blossom Trail stroe. I called the corporate office and emailed with my complaint.

Christine Ball responded after a few days and apoligized for the whole episode. The manager at the OBT store agreed to sell me the set he had for the same price that the Ocala store had agreed to. The problem with this was that the headboard on his set was damaged. When I spoke to him directly he said I had to come to Orlando to work out the deal. So this was going to mean another trip to Orlando, (80 miles one way), to agree to a price and yet another trip to pick up furniture that they would not transfer between stores.

I finally gave up on the whole thing, found a set of Jamestown Sterlingworth furniture that is solid cherry, on Craigs list and bought it for $175.00. The furniture at Kanes was going to come to $700.00, and it was pressed wood. I thought the issue with Kanes was dead, until today when I received the following email from Christine Ball, the customer service rep. at Kanes corporate office:

Hey you…was going through my emails cleaning up the folders and ran across this. Guess he never came in to buy this. He made such a stink about it and never bought anything. JERK!

Christine Ball
Kanes Furniture Corporation
Corporate Customer Service
[protected] ext 247

This is how Kanes treats customer from the corporate level on down. I don't know if she really did mean to send the email to me or just to the store manager in Orlando, ethier way they lost a sale any future business from me or any of my family and friends.

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Juliana McAllister
, US
Feb 06, 2018 8:09 am EST

This is 1 of the few review's that I have seen being very positive, 5 years ago we purchased a leather sectional couch from the West colonial store Orlando, we had a very knowledgeable sales Person Azzam Aziz who told us that it was guaranteed for life.
Well 5 years later 1 of the recliners developed a sag in the middle
so we went to Kane's explained the problem and within 1 week we had one of the best customer service Tech's that we have encountered he fixed the problem in under 1 hour and was very polite and loved his job. Told us that he always made sure the customer was always happy.( unfortunately I don't remember his name) it was on 1-31-18 I would highly recommend Kane's #1 in customer satisfaction. We will use them for the bedroom set that we are about to purchase

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Trina Morand
, US
Jan 25, 2016 3:38 pm EST

I will never pay anything at Kanes again in Ocala fl. I brought a discount bed brought a new dresser and night stand with the bed. Went to king to pick up bed don't get the head or foot board. They don't tell me that they don't have the side rails had to wait two more weeks, they had my furniture for weeks never checked any thing. Ok they called me for the rails get the rails no center brackets to hold your mattress I quess the floor will hold my mattress

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Colleen Sweeney
, US
Oct 19, 2015 8:34 pm EDT

My husband and I purchased a 3 piece bonded white sectional sofa with the Kanes lifetime guarantee. In one year it began to deteriorate and rot. Kanes told me that I could have 40% off on a new sofa. Who are they kidding? They already have my money for a sofa that is trashed that they didn't stand behind and now they want more of my good money for more product that they won't stand behind. Kanes needs to look at what some others have done when in same position. Lexus found themselves in the same situation where they had a faulty product and instead of running and sticking their customers with a bad product they came clean and made good on it. For that reason, I will ALWAYS be a loyal Lexus fan because of their honesty and the fact that that they have integrity. Kanes is very short sighted in not making good on their bad product, no matter who is to blame.

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8:12 pm EDT
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Kane's Furniture HORRIBLE Customer Service!

KANE'S FURNITURE IN OCALA SUCKS SUCKS SUCKS!
IGNORANT SALESPEOPLE AND ###IC MANAGERS
I needed a dresser a specific size. I "eyeballed" one, and asked the saleswoman to measure it...she did, and said it was a few inches shorter than I needed...I asked her to write it down, but she said she'd get the info from the computer. (Hurry to get my money!)

My husband picked up the dresser, we get it home - and you guessed it! It's four inches BIGGER than the size I told her I needed.

I called to complain - she said "tough". The manager said "tough" and the next manager called me back and screamed that since I had already called corporate office (I hadn't!) he didn't care what I did and hung up on me.

KANE'S FURNITURE IN OCALA SUCKS SUCKS SUCKS!

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Update by Athena Chow
Aug 14, 2009 8:15 pm EDT

Kane's is horrible! They hire desperate skanky people who are too dumb to actually know what they are doing, and back them up with "managers" who are even more ignorant.

KANES SUCKS KANES SUCKS KANES SUCKS

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Mfig
Seffner, US
Oct 20, 2010 9:02 am EDT
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I went into the store in Brandon Florida to purchase also and the sale person was not pleasant at all. I purchase a sofa bed, chair with ottoman, and a coffee table.. Later to find out that the sofa bed was not in stock and that would receive in a few weeks. I asked the sale person why was I not told of this situation at the time of the sale so I canceled. After he heard of the cancellation all of a sudden it became available I still cancelled. Later he asked me if I need any thing else I said possible a mattress but not now I told him that I was ill and had to get home ( I have a painful illness) he continue to push me to look at the mattress he did not stop there I walk out of the store. On Sunday the delivery truck pulled up I saw that the chais & ottoman was not in a box so I expressed by concern about the condition the drive brought the item in did not give me a chance to look at it to see if it was ok put in back on the truck and yelled at me across the drive way if I wanted to look at it. I thought to myself why didn't he allow me to look at it when it was in my house he didn't even bring my table in. With this I was so upset with their disposition that I told him I didn't want it. Called Kane store and cancelled on that day. Later that week I received a call with no meassage for me but called my daughter to say that they are delivering the furniture my daughter informed them that I cancelled and I called the number she gave me and a message not to delivery this furniture again. I call Kane's store to find out what was going on. I was told by the manager that the girl never cancelled it on Sunday. She than cancelled all the items that I tried to purchase.. I have never dealt with a company that is so disorganized and who treat their customers with no respect. I will never shop there again I was more put out and upset about the way they handled the situation than it was worth.

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6:58 am EDT
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Kane's Furniture Poor customer service

I am writing to you to express our deep dissatisfaction with your company�s handling of our customer service needs.

Several years ago we purchased a wall unit from your store in Ocoee, Florida, before the Thanksgiving holiday. After three delivery attempts were made due to cracked wood and broken glass we finally received the furniture we had been expecting with the first delivery (of course our holiday was a disaster as items were stacked in our house waiting to be placed into the wall unit). I vowed never to shop at Kane�s again.

However, we recently purchased a larger home and have several rooms to furnish. My wife seeing a sale at your store convinced me to shop. We selected a dining room set, opened a Kane�s credit card and purchased a complete set with buffet and hutch to be delivered the following week. The sales person and store manager assured us that the problems like I had in the past with the delivery had been corrected and life would be wonderful.

We were the first delivery of the day on that first Saturday (Feb. 21st) and the two gentlemen arrived by 7:15 a.m. The chairs did not, however, come bubble wrapped as the store sales manager insisted they should. I also discovered that since the cushions had to be removed to be sprayed with the stain protection, that when they were screwed back in the holes were stripped. I had to replace the screws in the three of the six chairs. We discovered this because a screw fell out of one of them. I went to Lowe�s and had to purchase larger screws to correct the problem of the stripped holes. I had to replace a total of 14 screws. When we inspected all of the furniture we discovered that the hutch had a small nick in the wood. We called the store and arranged on the following Saturday (Feb. 28th) to have the service person come out to repair the hutch.

When this gentleman arrived we showed him the nick on the hutch. He said he had 23 years experience and to leave it to him. He would inspect all the furniture and fix what was needed. When he left there was over-spray on the glass of the hutch, which I had to remove myself. My wife had to cleaned up stain drops that were left on our tile floor. The touch up on the hutch looked worse that it had before because too much epoxy was

used and you could see the lump. He attempted to fix two of the chairs (why? I don�t know). On one you could see where he had sanded and retouched with the color of the wood and on the other chair he had sanded it to the bare wood and forgotten to touch it up. I�m not impressed with his 23 years of experience.

We called the Kane�s store again and now were set for our third Saturday (March 7th) in a row to receive a new hutch and two chairs. They arrived. The hutch was fine but one of the chair legs had a cracks in the two front legs. So we knew we needed that replaced again. Everything was great but when they attempted to lift our old hutch off the buffet one of the delivery gentleman scratched our buffet top as he shifted the hutch to get a better grip. We stood there and watched the younger man struggling with the hutch. It was too heavy and he slid it along the buffet until he could get a better grip. The driver apologized and got on the phone to report the incident and make arrangements for us to now receive a new buffet. We actually had plans for the following Saturday. I don�t know about you but wasting four Saturday�s in a row on Kane�s inept staff is too much. I agreed to take Wednesday (March 11th) off and asked if I could be the first delivery so I would not miss an entire day of work for this.

At this point I called the Kane�s store again to explain out latest development and asked if I could be placed for the first delivery of the day, on Wednesday. The sales manager told me, �no, that would not possible as the warehouse routes the deliveries�. I told him that this would be the fourth attempt to correct the problems we had experienced. He said there was nothing he could do. I told him I wanted to be compensated for my time because this was ridiculous and at this point a waste of my time. He said he could give me a $100.00 store credit. Why? So I can be frustrated and hassled some more? You can�t get this order right what makes him think I want to spend more money in his store? I told him I was ready to send it all back and he told me yes, we can arrange for a pick up.

If any store deserves to go out of business Kane�s does for their lack of customer service. (All of this unnecessary damage to the furniture was caused by Kane�s employees.) As an FYI, neither delivery group attached the foam to the bottom of the hutch that was supplied with the furniture before it was placed on top of the buffet. This might have prevented the damages that were caused to the hutch during delivery. If we had known all this would have happened we would never have requested that the furniture be touched up. Your store is more willing to pick up our furniture than it is to correct the problem and make a customer happy. My wife was eyeing living room and dinette sets already and now we will never step foot into your store ever again. We are scheduled to have our furniture picked up and our purchase fully refunded. I am flabbergasted at your lack of concern.

I appreciate your attention to this matter. I will be submitting this letter to be posted on the web-site www.complaints.com to be included with the rest of the letters already posted. Our shopping experience was great but you really need to fix the follow through after the customer leaves the store.

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Julia 6910
Tampa, US
Feb 11, 2012 12:44 pm EST
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Please do not go to Kanes Furniture and purchase anything. They have Defective products and Kanes doesn't stand behind their products.. Don't waste your money

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zhane
Saint Petersburg, US
Oct 08, 2011 7:15 pm EDT

kanes furniture employs crackheads and alcoholics for instance Dennis Williams a homeless bum

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7:25 am EST
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Kane's Furniture No customer service

I Bought a Dinning Room Set 12/26/2006 On 25th of December 2007 I had a relative sitting on the chair of which I have used 6 times the whole year I have had this set. One of the legs on the chair at where the Manufacture welded the seem folded. My relative fell on the floor and I was so embarrassed that is happened. I went to Kanes on the 27th of December because they were closed on Christmas. They told me they would have a service Guy come out and look at the chair. He did and the Service Guy said that Kanes would call me back to replace it because it was a defect in the material. He came out on 1/5/2008. I called Kanes on 1/18/2008 to see when they were going to replace the chair. The woman came on the phone and said it is out of Warranty. I was so angry at them that I wasted a whole Saturday waiting for them to come and he told me they would take care of it. And now because of Christmas it is out of Warranty. This is the Second Dinning I bought from Kanes and my Second livingroom from them. I would not buy anything from them since they don't stand behind there furniture. It is cheap stuff not worth what you pay for it. I wouldn't buy another stick of wood or metal from Kanes or Savon or anything else with there name on it. I will buy from Ashly Furniture where they take care of there customers and stand behind there product they sell. So if you want junk buy Kane's if you want quality furniture and Customer service that will help you when you have a problem go to Ashly Furniture.

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Kane's Furniture Bad service

My husband and I purchased a Ashley living room set as well as 2 other rooms of furniture in April of 2006. We have had nothing but problems with almost every piece of that furniture.

I am writing today to complain about the Ashley living room set. Back in July of 2006 the Sofa that is part of that set broke. We called Kanes and they came out and "fixed it better than the factory made it" (those were the exact words of the service tech). Almost one year to the day the sofa broke again in the same place. In the begining of August (2007) they sent yet another service technician out to my home to "fix" the same problem as before.

The problem was the support beam that holds the frame square had come apart from the front of the couch causing the couch to sink everytime you sat down. The second tech came out and inspected what the first one had done and said that the work he did (putting one screw and wood glue)to fix the couch was not the proper way to fix it and should have used what he called a brace to keep this problem from happening again. When he left and the couch was again "fixed", after about 2 days I started noticing that the sofa started to make creeking and cracking noise and also felt like the couch was going to fall apart every time you sat down on it.

I called Kanes yet again they sent one more tech to look at the couch. This unprofessional tech came out and opened the fabric to find that the support beam that had been repaired twice already was cracked in half and should have been replaced the first time it broke. He sent his information to the corporate head quarters and also put into his report that the couch had dog drool and hair on it. What this had to do with the frame breaking is beyond me. When I spoke to Marci on 10/10/07 she told me that the service tech had put that in the report I wanted to cry. I do have a dog, she is a boxer and yes she drools and sheads, do I leave that for people to see all time no. I am constantly wiping the furnitre and everything else down because she does drool so much. She roams our home during the day and of course gets on the furiture. How a 40lb dog that only gets on the furniture to go to sleep did any damage to this couch I don't know. Further more I bought the "Kane guard" when we purchased the couch. If there was a problem with the fabric being stained I would have them come out and clean my couch. There is not I wipe the couch down with the a warm wet cloth almost everyday so that the drool does not stain the couch. It comes right off.

My husband and I do not jump on our furniture and are not hard on our furniture we sit on it and occationally lay on it. Normal useage.

At this point it has been 19 months that we have had this furniture. Expencive furiture that should not have broken three times. I have been more that patient with Kanes and have held up my end of the bargin. I want a refund of the money I paid for the living room set and I don't want it anymore. We went to Kane's because we have had family members and friends go there that have had wonderful experiences. However ours has not been. I want them to make this right and do what they need to to make it right and they are not. I don't want a 19 month old couch to be rebuilt! I don't think I paid as much as I did for that couch to have it rebuilt.

Please make it right satisfy you customer.

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Kane's Furniture No refund

Purchased several bedroom suits and other furniture in early Feb. 08. A cocktail table and one headboard was never delivered as promised. Contacted Savon and was told it was back ordered but would be delivered in May. Never showed up. Contacted again and requested a refund in May, was told it would take 7-10 days. Refund never arrived. Spoke to them today and was told they can not issue a refund in store but would re-submit the request for a refund to corporate. Going on the 6th month without the furniture and still no refund, extremely rude to me even though it is their screw up!

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charlierose3
Port Charlotte, US
Aug 22, 2012 9:31 am EDT

I had a similar experience with Sav On Furniture in Port Charlotte. I purchased a complete bedroom set. The first delivery was scheduled for 07/12/2012, they brought only the rails for the king bed and the dresser. They said the head board and foot board was not put on the truck. They set a date approx. a week later for delivery of the foot and head boards. The night stands were on back order and was supposed to be delivered 08/18/2012. On 08/18/2012 by 12:30pm I had not heard from Sav On so I called to find out what happened to my delivery. They said it did not come in and would be in at the end of the following week making that, around 08/23 or 08/24. I explained that would not work for me as I had quest coming and needed to complete the set. I ask for a refund and they said it would be 5-7 days for processing of the refund. Today, 08/22/2012 I received a call from the accounting manager Jennifer telling me that my refund would be in the amount of $333.00. Not the $520.00 I paid for the two night stands. She said it was becuase I received addtional discounts on the furniture I had already received because I bought the night stands. And now that I was cancelling them, they would have to take back the discounts given. I would have gladly taken the night stands if delivered as promised. My problem is I had to go elsewhere and buy night stands because they didn't stand up to their contract with me. Now they want to punish me for not being able to deliver as promised. I will never buy from Sav On Furniture again and will make sure I tell anyone that will listen.

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Kane's Furniture Bad service and quality

Sealy PP Mattress has over 1" recess in body and approx.2" deep circle approx. 10" round in center. Three yrs. into 10 yr. warranty. Kanes sent rep, called back to let us know it is within specs and nothing they can/will do. They do NOT back up their products and will do everything they can to blame it on their supplier. Obviously long standing policy. Do NOT buy from Kanes if you expect quality or service after sale.

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MONICA
,
Aug 21, 2008 10:21 am EDT

I also purchase a sealy mattress and a year into my 10 year warranty the mattress started sinking in the middle. I call the store and the store rep said they will send a teck over. two week later he arrived and check the mattress and said it was true, that the mattress might have came with a difault.he will give his report to the store and someone will contact. no one ever contact me so i called and was told that they cant help me because i might have cost the problem. how can i sink a mattress?my husband and i together weight about 300lbs and if we were fat and these mattress made to hold weight., for a $1, 500 bucks it should hold an elephant.

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12:13 pm EDT
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Kane's Furniture Big cheats

They are the biggest cheats in the furniture world. I spent a substantial sum of money and bought a bedroom set from them and within 14 months, the nightstand starts swelling and the drawer would not open/close. I called them and got zero customer service. Finally spoke to the GM, Kevin Gottwald, who said that he could not do anything about it and more or less walked away from the table. He said this is a private company and I could not talk to anyone above him as the owner had empowered him to act on the policies of the company. Very bad quality and zero customer service. Do not buy anything from these people.

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Edbrad
, US
Jul 30, 2013 9:19 pm EDT
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Kevin Gottwald now works for American Signature...more junk!

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Edbrad
, US
Jul 30, 2013 9:18 pm EDT
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Savon furniture is top of the line...JUNK!

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got screwed
Venice, US
Jan 02, 2009 6:34 pm EST

I tend to agree because they have failed to refund a delivery charge to me after picking up a sofa thet they agreed it had faulty fabric. This company is not to be trusted.

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Sam
Boston, US
Oct 18, 2008 9:15 am EDT

Wood doesnt swell unless exposed to high levels of moisture. If it swelled to the point it would no longer open a drawer it's obvious there was neglect involved and there is no reason to assume the retail outlet should do anything to help. Definetly not their fault.

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5:23 pm EDT

Kane's Furniture poor quality of furniture

Purchased a microfiber couch from savon less then a year ago for 999$. Within a month the couch was in poor condition problems including
-saggin couch cushion in corner
-numerous places were stiching either wasn't completed and/or ripped
-stiching holding cushions in place totally gone
-couch looks like a 5 year old couch easily with numerous stains even though I bought the 0 year no stain warranty which did nothing
Do not buy savon unless you want a poor quality cheap couch that will last you a year

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Judy Sitarz
,
Aug 29, 2008 9:21 am EDT

It took seven years for my problems with a Savon carpet problem to go away. I never had a positive
results. Savon never fixed the installation errors. The bill collectors finally gave up after "7" years
of constant hounding me to make the final payment on work that was never done. As soon as Savon
sells you something they pass on your account to another company who will threaten to ruin your
good credit if you do not comply with their way of doing business. My ordeal started with a purchase
of five rooms of carpet from Savons Ft Myers, Florida store. I could write a book about all the problems
I had, not only locally, but with Savons parent company management as well. I will never buy anything
from Savon or Kanes furniture stores again.

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12:00 am EDT

Kane's Furniture Everyone who is shopping for furniture to go elsewhere!

I recently purchased several pieces of furniture from Savon Furniture on Washington Blvd. in Sarasota. The gentleman who sold me the furniture, Phillip, was very friendly and helpful. However, since the purchase my experience with Savon has been akin to a very bad nightmare. This is what has taken place in the last two months:

1) When I bought the furniture in Sarasota I gave Savon my cell phone number (Ithaca, NY, which is my home). The furniture was to be delivered to my father's former home in The Meadows Community. Because he used to live there, his phone number appeared in the computer system. I provided all of my contact information but told them they could call my father since he still lives nearby in Sarasota and I live in Ithaca.

2) Savon called my father to set up a deliver date of the bedroom set, entertainment unit and corner table. The delivery was set for a specific date in May and he was given a four hour window. They arrived several hours after the four hour window.

- The bedroom set was missing the footboard so the bed could not be put together.

- The mattress was the wrong model (not the super firm that was ordered)

- The box spring was not the same model ordered

- The entertainment unit came with the central unit and two left units instead of a left and right.

- The left unit was missing a wooden shelf and a glass shelf

3) Another date was scheduled to deliver the correct right unit and the footboard.

- The footboard was delivered; however, we discovered that a label covered a huge hole in the footboard.

- When I returned from Ithaca to Sarasota for another visit I also noticed there were several scars on the entertainment unit, probably occurring during delivery.

The reason I returned to Sarasota so soon was the doctors thought my Dad had a stroke and he was in the hospital. While dealing with the stress of my father's situation, I called Savon about scheduling the delivery of the correct mattresses. I gave them my cell phone number to schedule the delivery date.

1) However, they called my father's home phone and, of course, since he was hospitalized no one was home and the delivery truck came and left a calling card.

I drove to the store and talked with Eileen at the front desk and Justin, the store manager. I explained that it had been determined my Dad had a fractured neck, not a stroke and that they needed to call my cell phone, not my father's phone. We scheduled a date for the mattress exchange.

1) A call was made to my father's phone despite the fact that I had provided

my cell phone number to Eileen and to Justin.

2) I called Justin to complain about this repeated error and asked if he could get the truck to return that day to my house. Justin said 'when no one is home, the truck cannot deliver and it was not possible.' I explained again why no one was home and asked him if I needed to pursue a legal path to get any action and he said 'if I'm going to threaten him, he'll hang up. He would not take my abuse.'

Philip, the salesman calls me to ask what happened with the mattresses. He was calling because he was not able to receive his commission until I was satisfied with my delivery of the purchases. I was very surprised about this since he had no responsibility for the delivery process yet he was in essence held responsible. I explained the sorry situation to him and he called me back that day and scheduled the delivery for the mattresses the next day. This time there was a successful delivery and the correct mattresses arrived without a problem. I also told Phillip about the missing shelves and the hole in the footboard.

My father was still in the hospital post-surgery and I went to his house to handle some matters for him. While there, I get a call from Eileen ' once again she called his phone instead of my cell phone despite the fact that she knew I was with my Dad every day, all day, in the hospital. She told me she wanted to schedule a service call to look at the footboard. When I explained the situation with my father as well as that the footboard hole was huge (and the men who delivered the mattress wrote it up as proof that the store needed to replace them) she talked with her managers and was able to schedule a delivery date. Once again she asked for my name and cell phone number (by now I had given both to her at least 5 times previously). She told me the 'headboard' would be delivered on the following Tuesday. I once again told her it was a footboard, not a headboard and that I would be back up north the following Tuesday. So, she was able to get it delivered on Thursday (this was a Tuesday).

1) On Wednesday I get a call that the service man would be there. I thought that meant the delivery, and despite the fact that my father had passed away and was to be buried on that same day I arranged for a neighbor to be available for the service person.

2) The service person arrived and asked what was needed!?! He had no idea why he was sent to the house'.

By this time I didn't care if I ever heard from Savon again. The only thing that mattered was my father and handling his affairs. On Thursday, the day of the scheduled footboard delivery there was no delivery.

I asked my sister to call because I didn't want any further communication with them---they said they didn't know anything about the delivery but Eileen would be in later that day. When my sister talked to Eileen it turned out that although Eileen scheduled the date it was impossible to keep because the delivery personnel needed a 3 day window after her call, not a 2 day window.

My sister then schedules a delivery date for June 27 when both of us have returned to our homes up north. I give the store my neighbor's phone number and tell them if they call my father's number they will reach no one as he passed away.

I called my neighbor in Sarasota today and she told me that the delivery was scheduled for between 2:00 and 6:00 on the 27th. She received a call at 9:15 p.m. from a man saying he wanted to deliver the footboard. As she was home alone and didn't trust that a delivery was taking place so late at night she told them not to deliver and she would reschedule.

I imagine that some day we will have a footboard without a hole and that shelves will eventually arrive for the entertainment unit. One guarantee I can make is that I will never purchase anything from Savon or Kane furniture again and will tell everyone I know who is shopping for furniture to go elsewhere.

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Donna banasiak
Homoasssa fl, US
Oct 22, 2022 4:21 pm EDT

My couch that recliner does not recline anymore I bought a chair for the office it’s all worn out this furniture is two years old there’s only two of us in our household adults furniture should last more than two years in the money we spend in that store it’s garbage I have pictures

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Rajesh patel 8210
Sanford, US
Aug 23, 2022 8:40 pm EDT
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@ Kanes furniture Casselberry, FL- Returned a mattress but did not receive a full refund.

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charlierose3
Port Charlotte, US
Dec 12, 2012 7:28 pm EST

My experience with the Savon store in Port Charlotte, Fl was a night mare. First delivery they said they forgot the head board and footboard. Re scheduled for a week later. My night stands were on back order and was supposed to be delivered on August 18th. Six weeks from the time I ordered them. The 18th came and went and no night stands. Not even a call to tell me that it would be yet another two weeks. When I called to find out why I had not received them I was told two additional weeks. I decided to cancel the order which was paid for seperately @ $520.00. I was informed it would be 10 working days for the credit to be processed. Then two days later they called to tell me the refunded amount was only $330.00. Some bull about me getting an extra 20% discount on may other order which was absolutely a lie. Then when I got very angry and refused the refunded amount, the manager called me back they all of sudden had them in stock and would deliver them on Tuesday ( I talked to the manager on Fri). When they delivered them at first I didn't realize it wasn't the stands I ordered. I was just happy to have gotten them. Then I realized they gave me the one drawer night stands in stead of the three drawer stands I had ordered and paid for. Once again I was on the phone with the manager. He argued that I got what I had paid for and he would not make it right. If I wanted the three drawer night stands I would have to pay an additional $100 each. I checked their website and the price of the night stands was $249.00. I paid $242.00 because according to him they were red tag night stands. If that was the case why didn't I get to take them home the day I purchased them. Red tag items can be taken right off their floor. Anyway, I am now stuck with night stands that I didn't want. At the end of September my husband and I went to California for 2 1/2 months. Upon return Dec 10th the foot board of our newly purchased bed was riddled with termite dust. Once again we are back at Savon trying to get a resolution. They supposedly have a lifetime warranty on their furniture. They refused to take care of this. They sold us furniture with termits and they refused to make it good. My home does not have termits. We just bought it in June and had a termit inspection. The bed came with the termits. All I can say is buyers BEWARE. DO NOT PURCHASE FROM SAVON FURNITURE. YOU WILL REGRET IT. OF THAT I AM POSITIVE!

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Steve in Cape Coral
Sheffield, GB
May 02, 2012 1:02 pm EDT

My wife and I had the same experience from the Ft. Myers store, first off we ordered furniture, paid a deposit, then they sold our order to some one else as part of their roll over policy, unbelievable ! that is what we were told. 1. We could have paid cash in full if we had been asked to, would that have made a difference ? who knows. 2. We were then told they could not supply because the model chosen was now discontinued and to choose other options online, I complained to the Savon head office who then did supply most of our goods with the wrong mattresses for two of the beds, delivery man broke the back of the dresser, but the worst problem our padded top king mattress has permanent hollows on either side which after 4 years complaining (Tech guy has been out to assess 3 times) we are told they will not replace because it's not defective enough yet, by the way we are not overweight, so it looks like we will have to stand the cost of replacement. Do I need to say BEWARE

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sarcastian
, US
Dec 01, 2011 8:51 pm EST

you posted the same complaint 5 years ago? when did this actually occur and do you ever plan to let go? you even say you live in New York, but this is a Florida only company, whats the point? maybe you should consider adopting a cat if this is the best thing you have going for you.

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new sarasota resident
,
Dec 02, 2008 7:40 pm EST

Absolutely identical experience! After having checked with the friendly salesman that everything was in stock, I began receiving phone calls that the foodboard of one of the beds was not in stock (but will be soon!) then that the matresses were not in stock. I had people coming over and they slept on an inflatable matress borrowed from a good friend. One bed was not assembled properly and I was promised service "within a couple of days" . It's been 10 days and no service yet!
We solved the footboard/matress problem by going to the store and asking for the footboard on the expo floor (which we had to transport home with our own car) and also paying a couple of hundred $ more to switch to a matress which was in stock. When the matress finally arrived, the delivery guys were not aware that they had to assemble the bed. I can not complain, they offered to but they could not do the job because some inserts in the original headboard were missing. It took us one more trip to the store to take home now the headboard (image how we felt about doing this) and my husband ended assembling the bed. we also found that screws were missing from the handles of the dresser (which btw were fakely put in place by the first round of delivery men). my husband had to spent time in Home Depot looking for metric screws as the furniture was an european model ...
after 20 days from teh purchase I am still missing a mirror frame (delivered cracked and returned for replacement) and nobody showed up for the requested bed fix service .

My suggestion to this company is to change its salesforce compensation policy so that the sales comission is paid only after the customer signs for good reception of the merchandise.

It is also my impression that there is no interest in quality and the brand will sink as customers become aware of this. Most of furniture pieces are delivered with scratches while every salesman tries to sell you UV3 and alike furniture maintenance products on which they are highly compensated.

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Wow
,
Jun 12, 2008 8:34 pm EDT

The deal with the cell phone number and headboard/footboard issue reminds me of the theme in Payback, where Mel Gibson is trying to get his $70, 000 back and everyone thinks he wants $130, 000. He finally says It's NOT 130, 000... you people aren't listening.

Lack of responsibility and follow up after the sale will always kill future sales.

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Kurt Melzer
,
Dec 03, 2007 11:19 am EST

I would even deny free furniture from them, as they seem to be extremely unorganized, I made a very similar experience in Ft. Myers...

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