Samsung’s “wobble” technology washing machine
Samsung’s new automatic washing machine, claiming to be based on wobble technology, is true to its name - it wobbles. I purchased this 90 BWQ model from Satyam/Metro at Bandra, Mumbai, India as per invoice no. 2548 dated December 8, 2012. On noticing a loud sound on delivery, I was assured that this problem would be resolved the next day by a Samsung technician. The technician adjusted the balance and said there would be less noise subsequently. However, as there was no respite in this regard, following an official complaint (449151902) an engineer attended to the machine on January 8. He clarified that the loud noise was due to a loose belt and tightened it. Some coconut oil was used to silence another squeaky sound.
Later, I explained the continuing noise problem to the dealer who assured me that a senior technician would attend to the machine on February 1 and, if required, the faulty equipment would be collected. Nobody turned up. Such a negligent attitude and a poor product make for sad commentary for Samsung that many feel they can trust.
On writing to the CEO - Samsung India, a service engineer attended to the machine on February 5, as per customer no. 8449151902 and complaint no. 4146310103. He indicated that the suspension rods need replacement. How could there be a nonstop spate of complaints on a brand new washing machine? Does Samsung expect its clients to bear the brunt of manufacturing faults on a brand new machine?
I am surprised that Samsung may be dumping second hand or defective products on to its unsuspecting customers.