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4.4 147 Reviews

SafeCart Complaints Summary

124 Resolved
23 Unresolved
Our verdict: Expect excellent service from SafeCart. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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SafeCart reviews & complaints 147

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6:49 pm EST

SafeCart billed for program not ordered

I was checking for a free driver downloads and was reading about Safecart. I entered my credit card # to further see what it cost and entailed. After reading about it I decided not to buy it, but backed out of the program.

I later found "free downloads" for what I needed. I was billed $39.94 on Jan. 03, 2011 on my VISA card and it showed up on my monthly statement. I did not receive a download nor expected one from Safecart. I want my name "unsubscribed" from your mailings and expect you to credit my account for the $39.94.

You can contact me through my email regarding a credit refund.

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Gina Waterworth
, US
Jul 29, 2015 2:50 pm EDT

i have notice that you have taken out £30.97 was taken out of my bank account on the or around the 16th of june without my knowledge for something that i did not order although i did have this last year for another computer in which i dont use and may i say that when you sent me a pin number to type in to activate the programme it did not work so i am asking for my money back for both times and also for a programme for privacy grid which also i did not ask for i took a look at it and found that money was involved and came out of it by closing down the request form but still again you take money out of my account which again you have done this trice in the last two months so in all you owe me about £90 plus you had left me with a bank charge of £42 as the money you took was for my bills and they could not be paid because unknown to me you took my money without autherisation from so now you can refund it all please or otherwise the bank with take action and as of now you can not steal my money

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6:40 pm EST

SafeCart automatic payment to safecart email received today

I received two Emails from PayPal today entitled 'Your automatic payment to SafeCart changed'. I have no recollection of agreeing to pay money to SafeCart. I believe I had a free sample which I never used, and I did not agree to follow this up. I am now finding it difficult to cancel the arrangement - I am being charged $35.21 for one and $11.71 for another. I have never been in this position before - normally one is asked for agreement.

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Carmen J. Vazquez
, PR
Jan 03, 2014 12:28 pm EST

Today i received a reminder that my SpeedyPC Pro license will be renewed automatically on February 3, 2014. I do not want this charge to be billed to my credit card! Please cancel this acct., I never authorized this billing...Thank-you for your assistance in this matter, and requre for your cancelation of this acct.

Carmen J. Vazquez
cvazquez769@yayoo.com

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D
12:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

SafeCart my computer is worse off then it ever was since I signed you people up. how do I cancell it??

I have had six crashes since I registered and paid 39. dollars and some cents I dont want your service any more What is going on ?

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bobsauer2
benzonia, US
Mar 25, 2012 6:54 am EDT

Reference # "NWPC-U190312-61BSG"
I have finally uninstalled all PC down load and now my computer is working good. Their program is just a ripoff.
I called to cancel the subscription, but was giving the run around. I was not able to understand most of the idiots so called English
I feel that I should get my money back. $39.94.
I would not advise anyone to download the program because it will cause all kinds of problems for your computer.

Please cancel the renewal contract too.

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12:27 pm EDT
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SafeCart driver wh usa [protected]

auf meiner creditkarten-abrechnung, belastung von:
safecart.com*driver wh usa [protected] € 47, 95
nicht bestellt, keine rechnung ! weiß nicht was es ist !?
wie kommt man an die firma heran ? möchte mein geld wieder haben.
habe nur die abrechnung von master-card

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Francis Vanhaelen
, BE
Aug 23, 2013 3:46 am EDT
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Messieurs,
auriez vous l'obligeance de regarder le dernier payement que je vous ai envoyé, en effet je viens juste de recevoir le rapport de ma banque, qui vient de me déduire mon achat chez vous pour l'antivirus.
Donc je suis étonné de voir que vous me réclamiez encore le payement .Pouvez vous s'il vous plait contrôler, et me tenir au courant, car j'ai fait un "bakupt"dernièrement sur mon ordi et c'est peut être là le problème ;
Dans l'attente de vous lire acceptez Mr l'expression de ma sympathie

Francis Vanhaelen
2/2 R. du premier de ligne
4458 Fexhe slins Belgique
Tel:+[protected]
mon N° de carte [protected])

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harry holloway
Alexandria, GB
Oct 12, 2012 2:48 am EDT
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can anyone tell me how i can stop credit card debits, i no longer use regcure but i am still being charged and obviously wish to stop the payments

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5:44 pm EDT
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SafeCart very user unfriendly

Saw an ad on tv for pc cleaner- Site went to regcure. Purchased the item, paid for it through safecart and paypal account. Had a problem trying to download the product, Wasnt user friendy.OrderID. is-ptlc-U 110210-88ZKP-- Got no help from any cust support or help desk- The regcure# [protected]-84b42-cc78d- Sent message to [protected]@parelogic.com-- no responce- Since u do transactions for software, I would like a complete refund through my paypall account, under jackk401- If u care to contact me through e mail or home phone, which is [protected]***** I wait for your reply- I got no responce from your phone- [protected]- Thanks--REFUND-($39.94).

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Cutiss
, US
Sep 25, 2011 8:58 am EDT

On April 12, '09, I was charged for my "regcure" product. When I tried to use it, all I could remove was 4 "mistakes".I could NOT get rid of all the things that were found wrong: only 4!While I was trying to correct THAT, I unknowingly signed up for the SECOND Item:"May 14th, '09 ."ParotologicPrivacy Controls"and "Anti- spyware." I just want my money back for all of the products that I signed up for! I didn't mean to cause trouble over this, I just want OUT of it, PLEASE! Thank you!

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Arthur Y. Wright
Boaz, US
Dec 10, 2012 6:43 pm EST
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I was not told of the extra $ 539.00 above the original $39.94 and didn't know about the extra charge that would be billed every year and I had to contact the company to cancel the continuing charges.. I would like a refund of $539.95 I didn't check my visa billing some does that. Arthur Y. Wright Wright

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Iliday
, US
Sep 29, 2011 6:24 pm EDT

I paid for driver Detective and could not get it to work right. I emailed them from their program about a week later asking for help. I got no reply. The program has disappeared from my computer and is completely gone. I would like to get my money back. as I paid $ 39.00 for it through pay pal.

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B Pomodoro
, US
Mar 17, 2013 12:13 pm EDT

Don't even know this company fro adam. Charges just appeared on my paypal, [they are investigating charges] had to change all my p-words, pin, etc...!

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Liader
, US
Oct 24, 2011 6:15 pm EDT

I downloaded the SpeedyPC program with a 30 day guarantee of full refund. I have sent numerous e mailings and made over 50 calls to their phone number and noone answers in any of the selections you are asked to make on the automated system. My credit card was charged and I wanted a full refund. I noticed that they are using the Microsoft logo as an approval to draw people into what seems to be a scam.

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pouline1938
Port Huron, US
Oct 04, 2009 1:49 pm EDT

I was charged for a "free" help for my printer, then was charged $39.90 on my account. They didn't help me at all. I still had problems with my printer not being able to print. I just checked paying bills on line, when I noticed that SafeCart charged me TWICE in the amount of #39.90.
Please let me know how I can those charges debited to my account or let me know what their phone number is.
How do I go about this? thank you so much
Pauline Daugharty
[protected]
pouline@sbcglobal.net

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Barey
, US
Oct 25, 2011 6:01 pm EDT

I couldn't open a file ending in .txf and was referred to "SpeedyPC" a division of SafeCart. I paid $39.94 for the product, downloaded it and tried to use it. It supposedly did some sort of scan, but then there was no way to correct the "registry errors." I sent them an email to refund the charges to my PayPal account, but they didn't respond. Worse, I was put on an automatic billing cycle to be charged again and again annually. I have removed this program from my computer -- hopefully it has done no harm -- but don't know how to get the company to issue a refund and to stop the automatic billing.

BTW - the phone number given above is not a working number.

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neil tuttle
Tulsa, US
Apr 14, 2012 1:40 am EDT

i ordered driver detective, it was payed thru safe cart, the product was not as
discribed. contact with driver detective and safecart was to say the lest "super nill"..
filed with paypal, who ruled against them for deception... but to this day, i have not received my money back or heard from them...
safe cart. should be shut down... i am now looking at going to the fair trades
commission on this. just getting all my facts in order...

this is a scam orginization, do not use safe cart..

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bob thornton
Simcoe, CA
Dec 29, 2011 6:28 pm EST
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i was not aware that this was an annual cost for the paretologic pc health advisor and also for the xoftspyse anti spyware. it was my understanding that i was downloadinf a free copy only. please be so good as to refund the costs of 38.39 plus 12.17 tro my credit card as neither of these items was to my liking and therefor not used.

bob thornton

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Pareto Rep
Victoria, CA
Oct 21, 2011 5:29 pm EDT

Hello,

Just to clarify, please note that ParetoLogic is the creator of RegCure. SafeCart is the payment processor.

I regret to hear that you had difficulty downloading our software - we do try to make it as easy as possible. ParetoLogic provides a 100% satisfaction guarantee, so we would be pleased to provide a refund if that is your preference.

Please also be aware that none of the contact information you listed is for ParetoLogic support. You can find our telephone number and email contact on our support page: http://techsupport.paretologic.com

I have also gone ahead and forwarded your request to our support team. They will respond to you shortly.

Thank you.

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3:28 pm EDT
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SafeCart a charge of $49.94 appears on my bank account

On Oct 5, I was searching for some way to open a file of pictures sent to us. The computer asked if I wanted to search the web for solutions. I said yes. It sent me to Ile-Docs.com. There was a "free" download for RegCure. I downloaded this and THEN it wanted $49.94 for the "registration key number"! I answered NO and got out of that website. I also uninstalled the program.

GUESS WHAT? A charge of $49.94 appears on my bank account! I feel they should REFUND this amount as I DID REPLY "No" to the charges.

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Pareto Rep
Victoria, CA
Sep 30, 2011 5:41 pm EDT

Hello,

This is a very unusual issue. ParetoLogic has no way of charging you without your credit card or Paypal information. Merely downloading and scanning with the program is no obligation to purchase, and does not provide us with any way to charge you.

I'd like to ask that you please contact our support team to provide us with more detail:

http://techsupport.paretologic.com

Phone and email support is available. If a ParetoLogic purchase was accidentally made, then a refund will certainly be provided.

Thank you very much.

ComplaintsBoard
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10:00 am EDT
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SafeCart want a refund for item not needed

I purchased an item Driver Detective for our problem that HP told me I needed for repair. A computer co. sent a repair man to the house and he said this item was not needed and he made the repair, I have called and no one calls me back, after trying and leaving messages, I am trying to get a response from you. all I want is a credit to me for an item that was not needed. $29.95 was billed to my card and I called the bank immediatly and they told me since no one will return my calls to try e-mailing you andto let them kn ow when you will be giving me a credit and if anyone even tries to help me.

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Bob Wilkins
Salt Lake City, US
Jun 09, 2014 7:29 am EDT
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i have a charge on my credit card from you and don't know what it is for.
Please respond.

Thanks

Bob Wilkins
Salt Lake City, Utah

credit card #xxxx-xxxx-xxxx-0535, , -

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Norman R Price
Lafayette, US
Apr 24, 2014 12:05 pm EDT

On date 4/14/2014, I some ordered a Norton 360 for my computer was charged for two and yet to receive the down load

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Norman R Price
Lafayette, US
Apr 24, 2014 11:55 am EDT

Norton 360 purchases

ComplaintsBoard
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9:53 am EDT
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SafeCart I want a refund of my 49.94 as my computer was protected & secure and I did not need the product

I want a refund of my 49.94 as my computer was protected & secure and I did not need the product. Please credit my VISA account. Thank you.

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9:40 pm EDT
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SafeCart charges

I paid for two PC virus/cleanup prgrams, but upon tryng to run the second I had to register as I did the first. Not only did I pay fo the two separate programs, but I ended up out another 300 dollars.

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ANOTHER RIPPED OFF VICTIM
, GB
May 02, 2013 1:12 pm EDT

SafeCart.com SafeCart.info and Safe-Car.com are a con they have debited my account without authority to do so.

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8:05 pm EDT
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SafeCart unknown charge

* I mistakenly ordered some program (s) from www.blitware.com.
* cancelled their three items wwithin the 60 days and they are submiting these # items
*On the blitware account #3955 this account shsowed up ...Refence...#1363 ... Account...#3955 ... $33.84 ... April 19, 2011

* Please investigate this billing and work toward a refund of this $33.84

Thanks ... Steve Austin ... [protected]@cogeco.ca

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robert hibdon
, US
Oct 06, 2013 4:55 pm EDT

to whom it may concern, what right do you have to take money out of my account without my knowlege also what product did i buy from you if any at all. i will be calling my bank and have them look into this matter, plus the better business office will be in contact with,

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robert hibdon
, US
Oct 06, 2013 4:46 pm EDT

Who do you think you are just take money out of people account's one without thier knowage and two what product if any did i buy from you. thid is not right i will report you the better business office! and i am calling my bank to have this charged looked into.

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1:18 pm EDT
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SafeCart Doesn't work

On 8/8/10 I purchased Safe Cart File Cure to help with some of the problems I was having in my personal computer. I installed the program & couldn't get it to work. Then on 8/25/10 I installed Safecart Driver Cure to see if that would help with the File Cure. To my disappointment neither worked. I contacted technical support to help with my computer problem. I immediately uninstalled both programs. Both products were paid for on my Credit card account. I have yet to be refunded for both products. If You value Your money don't purchase either of these products... They do not work... :(

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Pareto Rep
Victoria, CA
May 10, 2011 5:35 pm EDT

Hi Mary,

[You seem to have made multiple posts on the same subject, so my apologies if I repeat what has been said elsewhere. ]

It's difficult to provide specific advice here, as it is unclear what the original issue is. There is also mention of ParetoLogic FileCure in the title, and ParetoLogic DriverCure in the post itself - two different programs that solve very different problems.

Also, please note that ParetoLogic is the developer of these software programs, and SafeCart is a payment processor ( they ensure your transaction is safe and secure).

You mentioned contacting technical support to fix the original issue. Was this ParetoLogic support, or different support company? Did you contact ParetoLogic for assistance at any time?

http://techsupport.paretologic.com/plsupport/consumer/search.asp

ParetoLogic is pleased to provide a complete refund at any time within 60 days of purchase, as per our satisfaction guarantee. However, the customer is required to contact ParetoLogic to claim their refund.

If I have misunderstood, and you had requested a refund within 60 days, then please message me your contact details. Or contact ParetoLogic support directly to get the issue resolved.

Thank you.

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1:09 pm EDT
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SafeCart not working

On 8/29/10, purchased Safe Cart Driver Cure.. Didn't cure anything on my Computer, made matters worse. Had to get Technical Support to help with Drive Problem while Safe C.D.C. just charged my credit card and left me hanging. Please if You value Your Money, Don't purchase this product...It doesn't work.. :(

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Pareto Rep
Victoria, CA
May 10, 2011 5:23 pm EDT

Hello Mary,

It's difficult to provide specific advice here, as it is unclear what the original issue is. There is also mention of ParetoLogic FileCure in the title, and ParetoLogic DriverCure in the post itself - two different programs. Also, please note that ParetoLogic is the developer of these software programs, and SafeCart is a payment processor ( they ensure your transaction is safe and secure).

I also see that this issue occurred more than six months ago. Did you contact ParetoLogic for assistance at the time?

http://techsupport.paretologic.com/plsupport/consumer/search.asp

ParetoLogic is always available to provide technical support, information about your programs, and, as per our satisfaction guarantee, a refund within 60 days of purchase.

Please do let us know if you have any questions.
Thank you.

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3:33 pm EST
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SafeCart internet defender

While on the internet I suddenly received a message from "Microsoft Internet Defender" that my my computer was under attack from a virus. I thought this was a warning from Microsoft's "Defender" software service and upgraded for $29.95 to get rid of the infected files. It turned out to be a scam. The payment was made on my debit care and so the thieves made off with my money and also infected my computer which took many hours at a tech center to fix. I also had to change my bank accounts, so I lost an entire day of work. I would attach the email confirmation but I think that would re-infect my computer. I have been warned not to open it. If I find a way to safely open it, I will send it along. I did have a lengthy converation with Wachovia's fraud department about it when changing my accounts. They had never heard of SafeCart.

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jody ramsey
, US
Dec 21, 2014 5:17 pm EST

I paid for this but I restated mi
y computer and now idont have it iwould like a refund I cancied you a weekago

jody ramsey
1103 s main apt12
Sullivan il 61951

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10:58 pm EST
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SafeCart no refund virus in computer

I wanted to download some pictures in my computer this program came up saide my new computer needed this software it did not work I paid the 29.97 and emailed them to get my money back they said it would come back in 5 days been a month and no rfefund. The worst is their blue box comes up everytime I turn my computer on..very annoying do not purchase!

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11:46 pm EST
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SafeCart frozen pc - pc optimizer software does not work

PC Registry Optimizer - version 2.2 was installed on my PC and it does not work at all. No verifiable improvement to my PC was found. As a matter of fact, it furthered slowed down my PC - I continuall get stuck in applications since loading this software.

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Abalone
, JP
Feb 05, 2011 8:40 am EST
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And then give me your email address ; let me clear your cache.

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10:26 pm EST
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SafeCart barbara sue cohen

was sent phish or such, clicked to look at and somehow they got hold of my account - bank and charged me for signing up for services which I never ordered. This is an unauthorized charge...if I did somehow sign up, it was totally unclear that they were asking me to buy anything...might have been free trial or view but I never chose to sign up for any services..or to pay for anything, not even sure what they are for and don't want to go into site again to look at for fear of more charges without my knowledge being done to my account.

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RoachMaster Stretch
, US
Oct 23, 2015 9:57 am EDT

Safecart.com Is a money laundering scam service being investigated by law enforcement. They employ workers who steal financial information and launder funds through this site in order to make it appear as though it had been acquired legally. If you call them for a refund more than likely you will receive it as they are inherently fearful of anyone intelligent enough to prosecute, or attempt otherwise to reacquire their personal funds. Do not for any reason use this website ever for anything, it is a financial scam and will hopefully be shut down in the near future. They are a phishing site and will compromise your entire computer system and steal all your records/financial information, address, phone number, name, SSI#, anything they think they can use against you to illegally launder funds.
Sincerely yours RoachMaster Stretch, E.I.A Records!
P.S. I love the F.B.I, the C.I.A, and the N.S.A

I have attached a screenshot of the unauthorized charges both posted and pending that they attempt to continually incur on my Paypal account. I was granted my refund when contacting them and then they charged it again afterwards, once again unauthorized and i will be not only calling again, but working closely with law-enforcement.

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SafeCart unauthorized payment using paypal

Company used my paypal account to get payments recurrent every year for a total of 39.94 and I dont even know what for.

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Pavel Beketov
, US
Aug 29, 2016 8:39 pm EDT

I never subscribed on this service and never used it, anyway every month you charged me through PayPal.
I tried to find my account with you but couldn't do it.
Your site can't recognize my e-mail!
I want my money back!
Pavel Beketov

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Birdy81
, US
Dec 03, 2014 4:55 pm EST

I just had one to my paypal account as well. I filed a dispute with them. The guy on the phone was just as baffled by it as me. Hopefully it gets cleared up soon.

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Mila Carlson
Wasilla, US
Aug 27, 2013 12:21 pm EDT
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I too was charged 29.95 on my Paypal account and I don't even know what they are nor did I authorize it. I filed a dispute and cancelled the recurring payments from my Paypal account. I don't use computers and only use iPads so I don't know how they did that.

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ANOTHER RIPPED OFF VICTIM
, GB
May 02, 2013 1:20 pm EDT

SafeCart are ripping people off by debiting bank accounts without consent or authority of account holders. My account has been debited too.

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3:13 pm EST
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SafeCart overpayment

On my Master Card Options credit card statement, I only noticed my mistake after I received my bill.On November 12th, I accidentally entered the safe-cart.com internet GBR protection twice at the price of $38.39. At the very time and day it was entered twice by mistake I only wanted and needed it once. My credit card company notified me and asked if you could delete one of those payments.They asked me to contact you so you could adjust that part of my statement to reflect indeed that you remove that one payment.Then they will start the process from their head office to remove it. I have perfect credit with them for a long time and respect them sincerely. My sincere regrets for this mistake.Yours truly Theresa I. Roy. I can be reached by my e-mail at [protected]@rogers.com Thank You Again.

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4:24 pm EST
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SafeCart unauthourized transaction

I made a purchased with this company name: paretolgic for an antivirus software on November 2009.
On 26 November 2010, I received a call from my bank regarding that Safecart have made an unauthorized
transaction to my credit card. To my suprised in May 2010, there is also unauthorized transaction.
please advice me to go about recovering my loss.
I find this is a con and a scam job.

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Sonia-SafeCart
Victoria, CA
Dec 15, 2010 5:29 pm EST

Dear Teekh,

If you have any charges that are unauthorized charges, do not hesitate to call us at [protected]. We would be glad to look into it and help you get a refund.

Best Regards,

Sonia
SafeCart Customer Support Representative
www.safecart.com

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8:19 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

SafeCart need licence number

Hello John,

If you are having problems with your Paretologic Program you can contact Paretologic directly at [protected] or SafeCart at [protected] we will be happy to assist you in getting a hold of the information you are seeking to register your Filecure program.

Regards,
Kristy

SafeCart Customer Service
www.SafeCart.com

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John M Madden
Orange, AU
Nov 16, 2010 8:29 am EST

Will be reporting this to Consumer Affairs Dept. first thing tomorrow.

J
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John M Madden
Orange, AU
Nov 16, 2010 8:28 am EST

How much more do I need to go before contactingConsumer Afairs Dept.?

J
J
John M Madden
Orange, AU
Nov 16, 2010 8:25 am EST

Required 1 FileCure License with Premium Support receipt No. PTLC-U051110-24XBH

J
J
John M Madden
Orange, AU
Nov 16, 2010 8:22 am EST

Please supply Licence number

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1855 432 0727 808 178 8882 More phone numbers

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