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RushCard / UniRush
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1.6 284 Reviews

RushCard / UniRush Complaints Summary

46 Resolved
238 Unresolved
Our verdict: With RushCard / UniRush's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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RushCard / UniRush reviews & complaints 284

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RushCard / UniRush - card to card transfer of money

I had funds from another card transferred to my rush card. In order for me to receive those fund, I had to pass the questionnaire test that they give you.Which was questions pertaining to more than 15 years ago. I failed the first set of questions and passed the last set of questions. So customer service end up blocking my card. I end up having to send...

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RushCard / UniRush rushcard dispute process sucks!

I have been with Rushcard for 6 years now. I have 3 accounts with them. I am so friggin irritated with Rushcard right! On July 30th I went to use a BP Gas station ATM to withdraw money from my Rushcard, $160. It said insufficient funds. I *KNOW* I had that amount on my card. So I go to check my Rushcard and right there in my transaction history it shows that Rushcard authorized $162.. ($160 plus $2 ATM fee). So now I am livid! I call Rushcard and the ATM company and we had a 3way conference call for an hour! The ATM representative confirmed with Rushcard that they did not get an approval for the amount on their end. So why the hell did Rushcard approve it, I have NO FRIGGIN idea! So now of course Rushcard tells me they can't release the funds until it "settle" which takes 24 - 48 hours. And Rushcard basically was telling me once it settles, it won't post. It will just "drop off" and post back to my account. This hold they said should drop off on August 1. So I go to check my account today and of course the $160 posts to my account instead of dropping off as Rushcard said it "should" do. So now $162 posts to my account, along with (2) $0.50 ATM Balancy Inquiry fees and a $2.50 ATM withdrawal fee. So friggin annoyed. I call Rushcard again a little while ago and now I gotta start a friggin dispute that can take up to 60 days. Even after talking with the ATM company yesterday and confirming my issues, Rushcard still can't credit me back my money? Are they friggin serious? I have a regular bank account and I realize Rushcard is not a normal "bank" per se.. but my normal bank account even if I ever had to start a dispute still credits the amount back to my account (that same day!) until it is resolved. Rushcard is going to tell me *MAYBE* if corporate approves it, I can get a provisional credit for the amount but that takes up to 10 days. WTF?! Then the Rushcard rep tells me Rushard will mail me a dispute paper to fill out and send back. I asked the Rushcard rep was he serious? Now I gotta wait for forms to be mailed to me and I gotta mail back [censored]? That will add what? Another 2 weeks to this already stupid dispute process. So I suggested he email me the dispute form and after placing me on hold he said he can do that and expect to receive an email 1 to 3 hours. OMG! As soon as I receive that dispute letter I am faxing it IMMEDIATELY back. After this process is done, I am THROUGH with Rush. Like I said, I already have a normal banking account. I have 3 accounts with Rush because I set up a few direct deposit to it and I transfer money to my daughter who is college. But forget this mess. Rushcard has the most archaic system in handling disputes. I am soooooo done with them! I never in all of my life dealt with no dumb shi*t like this. Got an ATM receipt, ATM rep contacted Rushcard 3way with me yesterday confirming my issues, this whole ordeal was documented on my account yesterday when I FIRST called and I still gotta wait on Rush to release my money?!?! Un-friggin-believable. After being a loyal customer for almost 6 years with Rushcard, I am so done!

So now it is August 6.. almost a week later.. I am just trying to find out who I need to friggin talk to in regards to a dispute?! Am I even eligible for a provisional credit to my account? When will I know the outcome of even that?! 10 more days? Just ridiculous. As soon as this mess is resolved I'm closing all 3 of my Rushcard accounts. At least real banks give you a temporary credit until the investigation ends! And in this case with the ATM company talking to Rushcard directly, Rushcard should know I'm not trying to scam them! Sheesh!

And just would like to know why does Rushcard disputes take up to 60 days when other banks dispute process takes way less time? And how can other banks give temporary credit immediately back to one's account during a dispute process but Rushcard cannot? For my particular situation, especially with the ATM company confirming my issue directly with Rush, makes no sense that my account has not been credited back with $162 until Rushcard does whatever the hell they call themselves doing with this "investigation".. I just can't wait to close my Rushcard accounts.. This experience has been such a turn off! Ugh. ATM does not dispense money out of the ATM, yet its still taken from my Rushcard .. and actually posts.. ATM company confirms with Rushcard that the transaction was NOT approved on their end.. and here I have to wait 60 days to get my $162 back.. Yeah.. ok.. makes perfect sense..

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ImSanity
Orlando, US
Dec 22, 2012 1:06 am EST
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Hey, I am experiencing similar issues with rushcard myself and trying to close my account. It has been close to a year. I would like to know one thing. Are they charging a maintenance fee for a blocked account? I am. I'm just sitting here and watching them eat away my funds. Please let me know. Thanks!

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10:29 pm EDT
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RushCard / UniRush descrimination

On July 10th., 2012, I contacted rushcard customer service to check varies transactions, that I had made with my rushcard. Whenever, the represenative (rep.) came to the line, he asked me varies questions, such as name, birth date, email address, and the last deposit amount. According to this rep., I had answered oall of the questions correctly other than the deposit amount. I informed him that my last deposit amount was for $400.00 and was made at the western union located on Market St., Jacksonville, Florida. He insisted that I was incorrect and that he coul not provide me with my requested information, due to the fact that I did not provide him with the correct last deposit amount. Thertefoer, I requested to speak with a supervisor. He attempted to ignore my request to speak with a supervisor and continued to try to patronize me, as if I had no rights to speak with a supervisor. I began to argue with trying to be connected with a supervisor, as the recorded conversation shall reveal. According, to not only the automatic service, but also the live reps., the phone calls are recorded for quality and security purposes. He then put me on hold 7 to 10 minutes before he returned, continuing with his non- valid reason for not providing me with my requested information. He then placed me on hold again for 15 to 20 minutes, claiming to search for another supervisor, he put me on hold again for another 15 to 20 minutes prior to returning with the alledged supervisor Angel, employee #87120. Upon Angel's arrival to the line, she had asked with whom is she speaking with. I responded Donna Stokes. Angel, then asked would I prefer to be called Sir or maam. I explained to her that it does not matter. I proceeded to explain to her what the previous rep. had informed me of. She then, stated that the name on the pre-paid rushcard was a female's name and that I was a male. I informed her that I was well aware of that fact, thuroghly, explaining to her (Angel#87120) that I am indeed a "gay" man, that dresses in female clothing and that Donald Bruce Stokes is my name and that Donna Stokes is the name that I go by. I then proceeded to provide Angel with my government issued social security number, my birth date, email address, mailing address and any other information that maybe helpful with securing the fact that, I Donald and Donna are indeed one and the same person, She proceeded to explain to me that rushcard's policy is that the individual's nam on the pre-paid card must match that on the identification and social security card, ( government name), there is no such policy rules and regulations within the rushcard regulations that states that a rushcard holder is not permitted to use his/her alias or change the spelling of their name. I then requested to speak with a manager after explaining this to Angel employee #87120 for approx. 40 to 50 minutes. Angel #87120 then placed me on hold for 20 to 25 minutes, prior to Manager Beo employee #8634 coming on the line. I proceeded to explain the same thing to him and was again I was descriminated against, with claims that it was rushcard policy. Within the rushcard documented information mailed to me, upon approval for this pre-paid card, shall reveal that customer service supervisor Angel employee# 87120 and Manager Beo employee #8634, did "indeed" falsify company policy and commit descrimination against one Donna (Donald) Stokes and the recorded phone call shall support my claims. I have been with rushcard for quit some time and never had an issue of these extremes.The named individuals then proceeded to freeze my debit card, during such phone call with customer service, making it impossible for my speeding citation to be paid on time, which was due today, July 11th, which has caused me to be placed on 12 month probation, which has changed my citation fine from $215.00 to $368.00, and has also cost me a total of $50.00 in traveling expenses from Jacksonville, Florida to McIntosh County Court in Darein Georgia to attend court on July 11th at 9am, which has stopped my payment to enterprise car rental, that has been an ongoing account since December 2011. Angel #87120 and Beo#8634 has requested documented information which reflects my identity. My attached driving license shall provide of picture of myself with make-up, showing that i am a gaycross dressing male that wears female items, with my old Jacksonville address that should be reflected in rushcard's data as my previous address, with a copy of my SS card, 2 of my enterprise contracts( 1 with Donald Stokes and the other with Donna Stokes), with a copy of my probation papers received today in result of rushcard's employees descriminating against my sexual agenda and freezing my rushcard pre-paid account. As a result to these unneccessary steps and measures taken against me by varies prejudice members of rushcard's staff, I have no other choice but to file complaints against these employees with the NAACP, Gay Legal Society, the federal bereau of investigations( such extreme descriminative acts are considered as federal offenses and by law shall not be tolerated), also the Better Business Bereau.. Due to these performed acts by these employees this has created great hard ship. I feel that these employees should be held fully accountable for their unlawful acts. My contact email is stokes.[protected]@rocketmail.com and my contact # is no longer [protected], it is now [protected], and my mailing address is 980 W. 12th. St., Jacksonvile, Florida 32209

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RushCard / UniRush account hold

My RUSHCARD credit card was put on hold with no notification to me on 6/11/2012. When I contacted customer service I was told there was some fraudulent activity on my account, and they needed to verify my information. I was told to fax my social security card, driver’s license and a utility bill. I was told it would take 48 hours to verify my documents, and then the “account hold” would be removed. Well it is now 6/14/2012; my account is still on hold, they have over $1300.00 of my money with no explanation. I have been told to call back the next day, to be told the same thing the next day. I have requested to speak with there corporate office in Cincinnati, OH, to be told that there customer service department has no way of contacting them. Meanwhile my money is still unavailable to me. There customer people speak horrible English, you can barely understand what they are saying. I just want my money so I can close out my account and never deal with people again.

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Mrflawless91
Bronx, US
Aug 17, 2012 12:01 am EDT

They did this to me today...i usually get paid from my work place credited to my account from my rush card..i got paid over thousand dollar now they told me they need my driver license and receipt that shows that I'm getting refunded from the credit card machine..i never keep receipt so i throw all the receipt away now i dont work in that place..i really dont know what I'm going to do now i got over $1000 on hold...I'm so worried i hate rush card worst customer service they dont speak English fluently and they keep putting me on hold etc.. And keep asking me same question..another word they suck! Can somebody help me please i dont know what to do email me @ mrflawless91@live.com..i really appreciate if u can give me advice thanks a million

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l dyvine
Seminole, US
Jun 22, 2012 12:14 pm EDT

They did the same thing to me Im still waiting for them to send my money they never sent it to me...They suck their should be some way to sue their behinds how many more ppl do they have money for sitting there in their banks using our money!

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5:30 pm EDT
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RushCard / UniRush taxes/horrible service/ scam

Do not get the rushcard... I applied for the card beginning of 2012. It seemed like everything was going great at first. The only issued I had was that every time I used my card there was $1 fee. Until I tried to use the card at the gas pump it didn't work I had to go inside. Then when I needed to talk to a rep. I would have to call put in my ssn and. Last four digits on the card. Well there was an error on the app $ whenever I called I would have to play around with the numbers until it was correct. Every time I called the rep was foreign and had accent which made it hard to understand what they were saying. Now it's tax time and I did that back in feb and wanted the taxes sent my card. So I go online and see that my money was pending and they needed more info so I had to call them. The lady said well did you send you info. And I said no bc I didn't no. So I faxed my ssn, utility bill, drivers liscense, and 1040. Still my money wasn't available so I called again and they said they never received my dl and ssn. So faxed it again and again and again. I called again spoke to someone did not understand a word she said and called back later and they said my money was sent back to the irs.
The rushcard is terrible and a complete scam. Im taking every dime out of this account and sticking to bank of america.

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Seek Legal Advice for Injuries
Chicago Heights, US
Mar 20, 2013 12:04 pm EDT

Amen! If you were injured by their negligence (behind on bills, late fees, etc.) I would seek legal advice . . . the company is not greater than the law!

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2:50 pm EDT
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RushCard / UniRush - getting rush card to unblock your card

Rush card is the worst prepaid card service that I ever had, I had a block placed on my card because I was in the hospital for 38 days and I did not want anyone to try to access money from my card while I was in the hospital, to make a long story short when I get out the hospital I called rush card's customer service to unblock my card, they asked me to fax...

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RushCard / UniRush atm dispute

Rush Card is a scam, they refuse to resolve ATM disputes, I have lost money twice from where ATM's did not dispense cash, unlike a local bank that you can go to and speak with a bank manage, they only take phone calls (most of the people that answer the phone speak poor english and the connections are terrible), even after filing the appropriate paperwork and having a receit from the ATM stating that it did not dispense the money, Rush Card still refuses to refund my money. Noone will talk to me, "NORMAL/REGULAR" banks replace the money in 48 hours but Rush Card need two whole months just to "investigate". I AM CANCELLING MY CARD AND GOING TO A REGULAR BANK! DO NOT GET A RUSH CARD

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11:36 am EDT
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RushCard / UniRush not getting my money

When I first had my rush card there was no problem. Now that I have a new job it seems that all hell has broken lose, I have my check direct deposited like I did at my previous job, but this time they wont post it to my account. We called twice in the morning wondering were my money was, they just kept telling me it will b posted at 9pm... Well the time came and still no money, so my husband and I call the customer service hotline for the third time and immediately demands to speak to a supervisor. After about a half hour of arguing with so indian lady with an extreamly thick accent we finally got to talk to a supervisor, which tells us that I need to fax information in but the system is down... First of all I will not be faxing my ss card or any other personal information to a foreign place, its just seems to risky to me. Second its crazy that the people you speak to can hardly understand english. This is bull crap and like everyone else that has been screwed over by this company I need my hard earned money.in case anyone out there is even remotely concerned I will be contacting my lawyer! I have read about many other cases of the same thing happening to other people and I will not stand for this!

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Sherron123
, US
Jul 11, 2018 9:50 am EDT

I'm disabled witv a lung disease and other health issues, I haven't been able too access my account and get my medication. A total of 8 prescription. My rent was due on the 1st and by the 5th the charge a $100 late fee. It's July 11th today. They will file for evicton the 15th. I've called them at least a hundred times in two weeks, the have lied over over and over. Theve hung up on me do many times till I cry. Can someone please email me to the lawyers who died they as$ before, cause they ate trying to kill me. And I don't won't this to happen to anyone else. FIGHTING FIR LIFE...

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Michelle Ali
, US
Jun 26, 2018 12:15 pm EDT

Well I guess I am fortunate in that my Employer says that when they attempted to directly deposit my funds it was returned because my account was not active. Thank God. However I was able to obtain the routing number and direct deposit account number from Rush card and when I call they recognize my phone number and say "Hello Michelle" but don't recognize my card number, SSN, or birthday. Thus I don't have an account with them which should be indicated when I call their phone number to check on my balance. Anyway I just thank God they returned my money to the employers payroll.

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This company is no good
, US
Jun 09, 2018 2:48 pm EDT

Can someone help me.. Rush card is refusing to give my money... This is wrong.. This company is a piece of [censored].. Don’t get rush card..

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This company is no good
, US
Jun 09, 2018 2:39 pm EDT

This Company is a piece of work they have my money and won’t give me my money ... they say I can’t get my money until 35 days...

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Hell Naw
, US
Aug 14, 2017 7:04 pm EDT

Well i'm glad to see that i'm not the only one that isn't getting their money back. I use this card to order stuff off line that I would never use my bank card for. back on july 5 2017, the number on my rush card was very had to read, because I use it at stores I don't know also. so, they charged me the famous $4.95 for the replacement card. so I waited and no card. so I called and the rep told me that I sent the card back. I told the rep, (sweetie if I sent it back to you. why would I be calling you about it?) so I paid $30.00 to have it overnighted (which isn't overnight) and still no card. so, I called ups to verify the address that the mail was delivered to, and the rep with ups told me an address that I haven't lived at in 2 years. (but every time I call rush they asks you to verify your address) then I call india (rush card) again and informed them that they have been sending my card to the wrong address. then the rep tried to convince me that I was wrong and it was sent to the right address. so I conferences both rush and ups so the rep in india (my bad) rush card would hear where they sent my card (after rush tried to put this off on ups for not delivering it to the correct address. so I asked for a supervisor and asked for my $ 30.00 back due to it was a mistake on there end. now, I have dealt with something like this at the company I work at, and we always refunded the customer's money if it was our mistake. not rush card... so I finally got my card today 8/14/17 and called about my refund on my card. the little piss ant on the phone started yell at me. and once again I asked for a supervisor. he gets on the phone tell me that my refund was posted to my account on 8/10/17. which it wasn't. so he emailed me a copy of my statement, where is showed that I paid $60.00 for this damn card to be sent to me. wtf russell if your are reading these (which you need to be) 1. you need to stop sending you work to india (there are plenty of people in the us that needs jobs, 2. your people in india don't understand english. and last and the most important thing...3.. I need my money because I have every email showing my balance before this and the email that your little piss ant sent me. I can do my math and know how to read and trying my hardest to keep this pg. your close your india location and bring those jobs back to the states. I know they might be working for $ 1.50 an hour and loving it. but this isn't right.

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buforddeanne
, US
Apr 24, 2017 11:16 am EDT

The fact that my kids can't eat due to rushcard giving me the run around about my money really pisses me off! people trust this card company to put there money on it and can't even help them in anyway takes my anger to the next level... I will no longer be a member of rushcard because this card company clearly doesn't care about their customers. dont ever use this card!

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Hell Naw
, US
Aug 14, 2017 7:13 pm EDT

I completely agree with you. I just hurried and took my money off my card and cut it up and burned it. I gotten my American Express card today and they are not in India. (F) Rush card

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Yairelyz
, US
Jan 08, 2017 9:43 pm EST

What's the cooperate number because I'm having the same issue I've faxed like 5 times, emailed to supposedly the cooperate email agent@rushcard.com, and sent through the website like 10 times and they keep asking for more documents saying that I need to send my drivers license which I did about 15 times.

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NNShoe
, US
Dec 07, 2016 6:55 am EST
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This is a disaster I been with rush card for several years now my card was locked up an I had money on MY card an not able to get it I tried several attempts to receive my bill pay an looks like rush card is full of lie I'm looking for to get a lawyer just to receive my money I can't at my bill an getting behind I will never get with them again

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jacy_mn
New Brighton, US
Jul 26, 2016 6:53 am EDT

BEWARE! Check your Rushcard account! I just called to get my available balance, because the website was down..again...I was directed to customer service and when the phone rang the all familiar tone came on stating that "this number has been disconnected!" OMG...thank God I transferred my direct deposit a month ago to a real bank! I hope to God this is a maintenance issue, and not a sweep from this company...So many people have put trust, and money into this site. I hope no one has lost any more than the $30.00 I should have in there...

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Shonmad
, US
Jul 10, 2016 9:27 pm EDT
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Does anyone have corporates number or any advice as to what I should do. I have not been able to access funds since May and rushcard has failed to send me a replacement card. Please someone help me fight this

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RushCard / UniRush false advertising

They are not a bank, just a financial institution. you can't get your money unless you have the card, you can't transfer it to anything unless you have another rush card... They don't say that on their website. So now I have to wait 7days to get my money that I thought would be easier to transfer.. Now since I can't transfer it I don't have money to pay bills.

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Seek Legal Advice for Injuries
Chicago Heights, US
Mar 20, 2013 12:09 pm EDT

Amen! If you were injured by their neglegence (behind on bills, late fees, etc.) I would seek legal advice . . . the company is not greater than the law!

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8:50 pm EDT
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RushCard / UniRush False advertising

I was told with the pay as I go option that I enrolled in there are no fees. I purchased a Green Dot Money pack for $4.99 to load $20.00. I ended up with $2.98. When I called customer service they said I was enrolled in the monthly plan, which is not true.

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ClaytonRushCard
Redwood City, US
Apr 18, 2012 2:49 am EDT

Hi jennp07770- Sorry to hear about your situation. You can always change your RushCard plan by logging into your account.rushcard.com page. At any time if you have questions you can reach out to your corporate office customer service team at Community@rushcard.com.

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RushCard / UniRush everything

I obtained aRushcard Visa in February. I put money on my card via green dot money pak. I was given a notice that my account was closed due to too many deposits. They took my paycheck of 460.00 and will not refund it to me. They said I needed to fax my ID SS card, and proof of residency. I faxed that along with a receipt of my last deposit. They kept telling me 24-48 hrs for my card to be unblocked. Needless to say, they didnt unblock it, they closed my account without any further explanation. This company sucks, and we all should band together and make them pay us back any and all money that they stole from us! This is legal theft as far as Im concerned. If anyone should be complaining, it should be moneypak, because Rushcard recieved 1.00 and 1.95 everytime you use the card, so what are they ### about? We should be able to put our money in there, and do what we want with it, this is cash money we are talking about, not credit. The IRS doesnt even do this! These non-educated customer service folks need to speak way better English before taking a job where they have to talk about other people's money, they have no clue as to what they are doing, and they don't care either. Put a stop to Rushcard...I lost alot of money, and am being treated like a criminal.

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aaron jackson
Greenville, US
May 21, 2012 11:57 am EDT

On or about April 11th 2012 I reported my Rushcard lost with the request for another. I never received my card and phoned Rush svcs. Several times with a promise of receiving it by mid-May. I have hundreds on my card and even asked to xsfer my money to my wife's account to no avail. I've fussed and cursed them after they asked me to fax over proof of SS#, address & driver license just to tell me the faxe isn't clear. I am furious and asked them to close my acct and mail me my refund check with balance of funds. Today is May 21st and I feel Ima have to take them to court.

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sabine kleis
elko, US
Apr 20, 2012 5:10 am EDT

my direct deposit was supposed to have been available the same day at has been a week now my gas will be shut off Monday i adopted a new baby that will come this afternoon and i don't have any money to buy formula if you like having your own money never deposit it on a rushcard i learned my lesson, i tried calling their corporate number but was told that they don't have a number for corporate since that is just a small office the customer service people all seem to be from India so i did have a hard time understanding them please learn from my mistake my name is sabine kleis and i was a rushcard victim
sabine.kleis@gmx.com

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ClaytonRushCard
Redwood City, US
Apr 11, 2012 10:31 am EDT

Your account has been closed as a result of unusual account activity. We’re happy to discuss this matter with you at any time, but for reasons of confidentiality we are unable to provide further information via public, online conversation. We invite you to contact us at community@rushcard.com. Please be sure to provide your precise name, address and telephone number, so that a representative from our corporate office may contact you via telephone. Please be advised that all conversations will be recorded to ensure complete accuracy.

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RushCard / UniRush - rush card holding individuals money

Rush Card received my tax refund on 03/10/2012. The tax refund was from a joint return. Rush Card had me to fax over a copy of both my spouse and I tax forms, ssn cards, untility bills, drivers license and marriage certificate. After submitting this information over 7 different times to them via email (which is non-secure), Rush Card sent our tax refund...

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RushCard / UniRush id theft

Up until jan ive been getting ss on a ss prepaid card. As of feb 3 my money was changed to a rush card with no authorization. Tried to speak to someone but you call another country.
The russell simmons customer service sucks, he should be asahmed of himself by out sourcing his company.
You got all your fortune by usa, you should keep the jobs here to.
I will be reporting your company to as many people and news teams as possible.

How could you sleep at night

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AngB
, US
Jun 03, 2016 8:38 am EDT

If you are a disabled veteran or receive any kind of pension of compensation, DO NOT USE RUSH CARD. The customer service is HORRIBLE and they hold your money as if it's theirs until you send in all types of documentation. They are incompetent and unable to provide basic customer service. This whole set up is a joke! DO NOT USE RUSH CARD IF YOU WANT YOUR MONEY!

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sheenie1
Atlanta, US
Jun 25, 2015 9:00 pm EDT

I have the same problem, I just found out that someone has opened a Rush Card in my name without my permission. Transactions have been made on this card. Customer service don't want to help me so therefore I can't get it closed out nor investigated.

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Tacomadiakite
Lake Wales, US
Dec 01, 2012 7:45 am EST

the rush card sucks I put 25.00 dollars on it and used a promotional code to recive 10.00 extra and they did not give me my 10.00 extra and they stole additional 10.00 of my on money that i put on it i tried to speak to some one about it they said that they would handle the problem but they lied.

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Matlincom
Hollywood, US
Feb 27, 2012 5:56 am EST

The same has happened to me. They should be prosecuted to the full extent of the law. They do unauthorized transaction without your knowledge!

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1:46 am EST
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RushCard / UniRush tax refund

My name is Loren Harris and im one of the many to have a rush card. They are a big scam and they take your money! Everything I have been through and read from every ones expirence we are all in the same boat here! Im going through with a law suite and very determined to get this company shut down for good! If any one else wants to get in this with me I know we can do something about this once and for all! Lets take them down and get our money! Email me if your interested at [protected]@aol.com

Its not fair we have to suffer because these people want to take our money, I have children to feed and provide for and this is unreal!

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anonymousmer
Chicago, US
Apr 07, 2014 5:56 pm EDT

I FILED TAXES IN 2013 FOR 2012 AND RUSH CARD TOLD ME I HAD A DEPOSIT OVER THEIR LIMIT AND I NEEDED TO SEND MY I.D AND SOCIAL SECURITY CARD INFORMATION; 1040 AND THEY WOULD RELEASE MY MONEY. I DID WHAT WAS TOLD AND IN TWO DAYS I CHECKED MY ACCOUNT AND TALK TO A SUPERVISION. I ASKED WHAT WAS GOING ON IF THEY HAVE MY PERSONAL INFORMATION THEN HE HANGS THE PHONE UP ON ME. I CALLED BACK AND THEY TELL ME I HAVE NO MONEY. I ASKED FOR ANOTHER SUPERVISOR WHO TELL ME THE MONEY WAS SENT BACK TO THE I.R.S. WHO DIDN'T HAVE IT. SANTA BARBRA DID AND THEY TOLD ME RUSH CARD RESTRICTED MY GOVERNMENT INFORMATION AND I BEEN HAVING PROBLEMS SENT. I DON'T UNDERSTAND WHAT HAVE I EVER DID TO THAT BANK.I DOESN'T MAKE SINCE .

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wifi8827
, US
Feb 07, 2012 2:05 am EST
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you agreed to their terms and fees when you signed up, therefore they are not scamming you.

It always makes me wonder why anyone would sign up for these ridiculous prepaid cards when they know they are a ripoff.

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3:09 pm EST
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RushCard / UniRush rushcard

I am writing this letter. Because I'm completely. Disappointed how this company operates have been with this company for over 3/2 years and never had a problem. To now. I received a direct deposit from my employer, which I receive every other week and as I stated before, there problem. I reviewed my account and saw the deposit was received and credited to my card. I also learned when I was at Wal-Mart in line for three in after-hours to purchase something for my wife and children. My card was declined. I told the cashier there must be a mistake, because I have $500 of available balance. I immediately contacted Rush card, customer service, they informed me for my protection. That place a block on my account. They asked me to fax in documentations such as driver's license, Social Security card, and proof of address, passport, and birth certificate in a recent utility bill to have the block removed. Without hesitation, I complied with the requests after 72 hours went by. I contacted them to ask them what was the status, and they inform me. That my documents were sent to the corporate team. For further review. It is now two weeks later, and my card is still blocked, and they are still receiving my direct deposits and are not giving access to the. I requested numerous times to have the money returned at once, or to issue me a check. So I could cancel my account. They give me numbers to call to speak to a bank representative from another entity. They have been unable to assist me whatsoever. Customer service for Rush card is completely a joke, and they do not help anyone out with problems. They make you repeat your problem more than once, and they were difficult to understand. This company has stolen money from me and my family. I work very hard and diligently to provide a decent living for my family. And to have someone take that away from me is completely wrong. Please someone help, I beg of you. Holidays are coming up, and I want to have a Merry Christmas after all, and a prosperous new year.

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RushCard / UniRush not getting my money returned

it seems my story isnt much different than others on here but if one more voice will make someone take notice of what rushcard is doing to people all over the country, i will most definitely testify. in August of this year the ATM i go to regularly didnt dispense my money but charged me for it. the people in the bank were very prompt in addressing the situation and said they refunded the money to the bank. its been two very grueling months to have to wait on $802.50. but i have no choice. by the grace of God and good friends im able to say i still have a roof over my head. for this to be a company that says using their card will help your credit, i would never know. i have more debt now than i had when i started! and if i get one more bad english speaking person to tell me "there's no more information at this time" or to call some number nobody ever answers or calls you back from, IM GOING TO SCREAM! i am a day away from sending emails to local tv stations, national tv stations, radio staions and anybody thatll hear it because im outraged at how you can TAKE my money at the push of a button but it takes mountains to move for you to return it. this was of no fault of my own and me, my family and friends are having to pay for it DAILY! thanks a lot rushcard. i want to cut this card up in itty bitty pieces, burn them and then send you back the ashes!

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Voice of encouragement
Pasadena, US
Nov 10, 2011 7:19 am EST

Sorry about the typo my iPad puts in whatever word is close to the one I'm trying to spell. What I tried to say was certified letter with a return receipt. One thing I forgot to tell you, if you don't have a printer with scanning capabilities, send the copies of the letter of complaint and signed certified letter receipt to RushCard as well also using certified with return receipt. Call the Better Business Bureau to get the corporate business address. From what I understand there is no physical address provided to RushCard customers.

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Voice of encouragement
Pasadena, US
Nov 10, 2011 7:03 am EST

Don't just threaten to contact TV stations, threats don't work. Send a certified with return receipt Peter of complaint to the TV station of you choice. When you receive the signed certified receipt, scan it if you can, and email it and copy of the letter of complaint to RushCard Customer Service department. Hopefully the TV station will air the complaint, after calling you to verify it is a legitimate complaint if you do not sent proof with the letter. Also, if you want to cut up the card into "iffy bitty" pieces, burn them and send the ashes back to RushCard do it. Who knows, if nothing else, it may make you feel better.

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RushCardPrepaid
Chicago, US
Oct 18, 2011 9:12 pm EDT

coz having a bank card in ur place is not as easy as just going down those streets. FYI, i created this account not to bug you guys off but to help you instead & understand every bit of the situation & process. FIRST, there were two sites of the call center [one in Mumbai & one in Manila] too bad for those calls being connected to Mumbai coz all they know is to emphatize. SECOND, for ATM non dispense transactions do you think the agents are happy assisting irate callers? or even having themselves being shout at & whatnots? when you push ur card inside the machine & try to withdraw ur money whose end has the record where the money has been asked & given? isn't it from the bank ? RC just keep the records of your transactions & if it so happened the money didn't come out RC helps you to file dispute where it is supposed to be the bank 's [where you withdraw your money at] responsibility to correct it. you people always find someone to blame at. it's the machine who gave you the money & keep the records. whose machine was it from? RC doesn't have any ATMs. and oh! sorry for those people who can't speak English well.

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RushCard / UniRush nonexistent customer service

I agree the customer service is terrible. The employees have significant difficulty understanding anything that is not scripted for them. However, I don't find this to be any different from other companies that outsource. Why all the outrage?

Yes, it is wrong. Yes, getting customer service to do anything other than practice speaking english is impossible. Yes, I am missing money and I want it back. This happened to me with other banking institutions like US Bank, BB&T Bank $50, 000.00+ as well as Wells Fargo. LOL, their customer service speak english as a first language and I have never received one dime of my money back. Where is the complaint file for them. I tried the courts, fdic no resolution. Everytime an attorney takes my case he mysteriously becomes ill or just vanishes, wonder if they negotiated a higher interest rate at thesese insitutions. I wouldn't doubt it.

So if anyone should be griping it would be me. This outsourced customer service is no different from any other outsourced customer service, except, wait, the company is owned by a famous black man. Only difference I see.

My Kings and Queens keep supporting the black man. I think the problem is we expect more from the black man because we understand his ability. We know his spirit and expect it to carry over into all aspects of his business.

I am not excusing the problems anyone is having. It is unacceptable. But hell, so are all the other banking institutions. Again, where is that thread?

Don't over exaggerate this customer service it is just as bad as other outsourced customer service. Simmons is doing his thing don't hate. We all mad right now, especially when our money gets tied up. I say Don't let them get you. Write letters, call his other corporations until he rights the problem. Isn't that what we do for other corporations?

Love,
digirhet

P.S. Mr. Simmons if you are reading this I want my money back from unauthorized charges. 90 days almost assures homelessness and I don't think you are attempting to render anyone homeless.

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RushCard / UniRush credit to card

I used rushcard visa debit to make a purchase. I later had to dispute the charges in early April, 2011. They said I would have to wait up to 90 days before getting a response. some time in mid May, I received a letter advising I need to send proof of return. It took me a week or two to get the address to return the Merchandise. I finally get the address. I get the item returned late Mid May. I forward the requested information on 04/24/11. Each time I talk to someone I get a canned answer 30 to 45 days wait.

Finally on 05/29/11 I receive an email it states:

Hello Jack,

Thank you for contacting RushCard Member Services. We apologize for the delay in answering the email.

In response to your email, we have reviewed your account. We have noticed that there are notes left by our relevant department. I would request you to wait till 6/1/2011 for the refund to be posted on the account.

Rest assured that your convenience is being held at the highest regard and we are anxious to settle this matter to your satisfaction.

If you have any questions please do not hesitate to contact RushCard Member Services at [protected]@rushcard.com or 1-866-RUSHCARD [protected]).

Nautami M
RushCard Customer Service
[protected]-RUSH
[protected]@rushcard.com
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I wait until 06/02/11 giving until midnight 06/01 before I contact rushcard. I was advised they requested the credit but the merchant had not paid. Therefore, it could take 45 days before I receive my money.

The account is held by JP Morgan and Chase.
Expedited Service Mailing Address (for deposits only):
JPMorgan
Attn: UniRush 23074
131 S Dearborn - 6th Floor
Chicago, Illinois 60603

Chamber's Customer Focus Center

513.579.3111 or [protected]@cincinnatichamber.com

Chamber Office and Mailing Address

The Cincinnati USA Regional Chamber
441 Vine Street, Suite 300, Carew Tower
Cincinnati, Ohio 45202 USA
513.579.3100
fax: 513.579.3101

Filed with Cincinnati Chamber of Commerce
https://odr.bbb.org/odrweb/public/ComplaintSubmit.aspx

I will post a complaint against JPMorgan for having the rushcard account. I recommend every one els do so. Here is one way.
http://www.complaintnow.com/US-BANK-Complaints/complaint/business/Business_ID/display/148161

If JP get enough dissatisfied complaints perhaps they will let the agreement go or force better customer service since they are the account holder. or contact info.

http://www.jpmorgan.com/pages/jpmorgan/private_banking/contactus

Plus I am going to contact visa. It has their logo on it.
https://corporate.visa.com/utility/contactus.jsp

This last link is for me. Selfish
http://printablecouponsandcertficates.blogspot.com/

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DanitaW
Benbrook, US
Jun 21, 2011 8:43 pm EDT

Very helpful considering the cs reps are something.

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RushCard / UniRush keeps your money for 33 to 93 days

RushCard is about RushCard not there customers, on April 27, 2009 I flew from Los Angeles to North Carolina for my baby girl 21 birthday she attends college there, while at alamo rent a car i was renting a car for the week and one of the new employees made the mistake and swipe my credit card twice for the exact same amount 297.00 dollars. I contacted RushCard immediately and told them what happen, the Rep from RushCard notice the two charges the manager from alamo spoke to the rep and told of the mistake, RushCard told him to fax a form in which alamo do not have. RuschCard stated after seeing the mistake that they can not refund me the money until May 30, 2009 that is 33 days after the fact that . Is there a law out there in which a credit card company can keep someones money? To anyone who reads this keep ur own money RushCard is a horrible card company.

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RushCardPrepaid
Chicago, US
Oct 18, 2011 9:42 pm EDT

ooohhhhhh... ok. here's why. if the money taken is more than $100 RC needs to have authorization letter from the merchant to release the funds. or it would be posted back to ur account after 30 days. don't you know that? it was stated in the welcome pocket u received with the card. hhhmmmmm ur not reading huh... too bad that car rental place i guess is not well known? or i duno. but hey ENTERPRISE does send authorization letters to RC to release funds. & it would only take a snap. too bad for you that car rental company sucks.

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RushCard / UniRush card scam

they first informed me that there was someone trying to tap into my card. so they put a block on it, the asked me to send them my id, proof of address, and a copy of my card. i did all of that and they still wont unblock my card .every day its something different. i even ask them to sent me a paper check, and close out my account they refused. im very upset with them its like they dont want to give me my money

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Seek Legal Advice for Injuries
Chicago Heights, US
Mar 20, 2013 12:08 pm EDT

Amen! If you were injured by their neglegence (behind on bills, late fees, etc.) I would seek legal advice . . . the company is not greater than the law!

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IHateRushCard
La Marque, US
Feb 03, 2013 12:46 pm EST

Rush card did the exact same thing to me I'm from Houston Texas! I called to get my information and because I couldn't understand the representative she hung up in my face and put a block on my card! I called back to find out I could not even get a PIN number to retrieve my 300$ that was on my card from my first pay check! So today is my daughters birthday and I can't even use the money I earned to spend it on her because when rushcard blocked me from my card they left the account open! The biggest scam I've ever dealt with in my life! I hate rush card and I hate Russell Simmons now too! They suck! Scam scam scam! I'm not letting this go!

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Laverne Roper
Queens Village, US
Feb 15, 2012 3:05 am EST
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Un authorized of my check. Put a Stopped to that.

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Laverne Roper
Queens Village, US
Feb 15, 2012 3:03 am EST
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Please discontnue seding me messages. Cancel my rush card.

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RushCard / UniRush contacts

Phone numbers

1866 787 4227 +1 (866) 232-6778 More phone numbers

Website

www.rushcard.com

Most discussed RushCard / UniRush complaints

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